Recent Reviews from AutoNation Nissan Pembroke Pines

Jo Dash provided exceptional customer service. He answered all my questions and even offered solutions. He was patient and even followed-up on several occasions.

Steven and Oriana are wonderful sales associates !!! ❤️definitely will come back .., love the Nissan Leaf is definitely an electric experience !!!

Amazing service! Returned my leased car and they treated me like a king! If you ever in the need of getting a new car or used car I recommend Autonation Nissan Pembroke Pines and look for Rossell Ulloa the best!

Rosell Uyoa, excelente y agradable vendedor. Lo recomiendo ampliamente 👍🏽👍🏽👍🏽

If I could rate 0 stars I would . I had an appointment for diagnostic at 3:40 pm 10/12/21. Didn’t speak with an advisor until 4:30 pm . Was told that our techs will be going home at 5 pm . I am not sure of the point of making an appointment . It’s been two days going onto three. My service advisor (Romario Cruz) does not answer the phone , even after leaving voicemails . The service desk is very rude. I’m always told , “ He is with a customer .” Very unprofessional

I cant understand their receptionist on the phone. No one available to switch the call to. Call disconnected.

I have been in the USA so many years,I have been buying cars for long time I never ever received better service ,better help than this time at Nissan AutoNation with a salesman so helpful,so long,so great and with the acknowledgement with cars like Rossel upload.please go and look for him for help .a hundred stars is not enough for him thanks Rossel.God bless you.

Excellent service, we received all the information we need to be sure we get the right car for my needs. Shout out to Rossel Ulloa who help me through the process.

Customer service does not provide at this place, people are busy minded 🙄 there chores

Service rep was wonderful, polite and thorough in explaining work to be performed. There was an additional item that came out in diagnostic test. I will be returning next week to take care of that item. Great experience overall. Will return for all future service appointments. Thank you so much!

Great attention Great cars and good prices

Excelente servicio del vendedor Rosel Ulloa y le he recomendado muchos amigos una tienda donde el precio es el que es sin dudas son los mejores de toda esa parte de la Florida recomiendo al vendedor y su manager Raul

Rossel magnífica persona .buen vendedor ,con mucho conocimiento sobre su trabajo .te aclara toda tus dudas y te ayuda para que puedas adquirir tu carro se lo recomiendo a todos

Muy buena la atención, y muy complacida con el Señor Rossel Ulloa ,le.recomiendo contactarlo para cualquier inquietud o compra en AutoNation.Nissan

Manuel Gomes provided great service to me. I’m thankful to got to know him

Okay thanks

Good morning, I wanted to take this time to truly express the excellent experience that I received from purchasing my 2021 Nissan Marano with sales person Steven Suzan. Due to Covid and my fear of being in enclosed spaces for long periods of time I expressed those concerns to Steven and he honored and worked around my fears by truly conducting most of the car sales transaction online and in advance of me coming in to sign the final papers. Steven's, professionalism his patience and kind hearted spirit only increased my desire to not only purchase the Nissan Marano but to make sure that I purchased it from him. In addition to his salesmanship and customer service that he provided I will add that AutoNation did not haggle me , we did not go back-and-forth . I gave my budget and my list of wants and they met me at each need. In closing , on the day I went to pick up my car everyone that I came in contact with from the receptionist, to Raul in Finance and lastly, closing the deal with a very lovely young lady, Joanne Aqudelo, Customer Financial Service Manager, I definitely would give my experience and Auto Nation Nissan 5 STARS, from beginning to end. Buying a car is a very big purchase and a very big financial commitment that comes with a lot of stress and a lot of back-and-forth but I can honestly say overall my experience with AutoNation Nissan was nothing but a smooth professional transaction from my initial inquiry online to driving off the lot in my brand new 2021 Nissan Marano which I love.

Today was my first time coming here to get a oil change and to fix my battery on my car and I had a great experience my helper was Manuel Gomes he’s very quick and up front with his customers very very nice guy I advised everybody that what’s to get in and out with a great job 👏🏾 done to your car I advise you to go to him he’s a very nice and respectful man😊

Favorite Nissan Dealer! Service Rep Manuel G. gets the job done ✅

My experience with you guys was the best, for me I think I got the best seller, his name is Russel for Nissan Autonation Pembroke Pines. He did everything good, very good treat, excellent person I left felling pleased with everything. I give him 5 stars. ⭐️

Best experience at a dealership ever! Rossel Ulloa is extremely helpful and professional.

Rossell was very helpful 👌sales person

This dealership was very helpful, especially Rosell Ulloa, very professional. Thank you for all your help!

Go see Rossel Ulloa, you won’t be disappointed.

Great dealership, great service. Best place and best customer service I’ve experienced in my life with a lease. Thank you, will recommend. See Rossel Ulloa for all of your car needs. Stand up gentleman and businessman.

The person that receive my car misplace the cup of my coolant reservoir tank and the sales person Mr Manuel Gomes blain me of the problem and try to sale my the hole tank. I found the cup behind the tank and show it to Mr Manuel and he did not care. He put in the report that I refuse to replace the tank . He was mad because i did not order the tank He was more interested on may my pay more money Thant a good service. Very bad I being a loyal costumer for 30 years sad experience.

Manuel “Manny” and team were great!!! Especially Manny who gave extraordinary service and customer experience and care!!! Consider him Employee of the Month. Seriously! He went beyond his job - uncommon these days!! Humanized himself, showed a welcoming spirit, and relatable. Communicated issues not only in a way that I (a woman who doesn’t know much about card) can understand, but showed empathy, followed up quickly, and told me about benefits on my plan that I was never told about at other Nissan locations. Also the wait didn’t seem long at all. AutoNation…the best Nissan location hands down!

I am so happy with my new car that I just bought from Autonation Nissan Pembroke Pines they got me and awesome deal and I was finally able to sell my old car. Steven Suazo !! Best salesman that I ever encounter he was very profesional he helped me all the way through the process he was kind and helpful one of my best experience buying a car in a long time. Definitely recommend it.

What can I say,? They are a Team They cover with you the approval that you bring with and let you a good voice on the phone that you can trust in what they say., I got a vehicle here in 2014 and today I chatted online with a sales representative and so far I has been a good presents of a family setting for me and the people that I talk to or chatted at AutoNationNissan of Pembroke Pines, Fl

My husband and I had a used vehicle transferred from one Auto Nation location to this one. We were very happy with the service provided and were able to purchase it and trade in my car the same day it was transferred there. Communication before and during the transfer was great. Natalio was our salesman and he was very polite and interactive during the entire process. The GM Raul also introduced himself to us while we waited to complete the sale. This rating would have been 5/5 stars just for our on-site experience. Buying a car is truly never a fun experience and I think this was probably the most painless process I have been through. However, shortly after I got my SUV, I started getting repeated calls/texts from Natalio requesting specific paperwork by the end of the day due to the closing department asking for it to close their info from the month. It was made to seem urgent but I had already purchased the SUV about 10 days prior. It only seemed urgent because it was the last Friday of the month and they suddenly wanted that info then and there to be convenient for their day. It was not appropriate to call me repeatedly on the same day. Another concern is that I was signed up for maintenance services without my permission. I received an automated email saying I had an appointment on a specific date which was not discussed with me at any time. When I replied/emailed to be removed from the appointment, I never was, so 6 months later I got an email saying I missed the appointment. This is a tacky and pushy business practice. Overall, I think the experience was good at this location, but there are some follow up areas I would recommend they work on, so that people are not turned off after leaving there with a good experience.

Service department doesn't lead their customer in the right direction and guide them properly .

Professional and friendly people

Ok

Very good 😊

Very professional salesman , unfortunately very limited inventory.

Servicio de primera, personal muy capacitado y muy servicial. Quiero agradecer en especial al señor Raul Borrego y al señor Rossell Ulloa por su excelente servicio y dedicación. Gracias.

My experience was just ok. The the things I didn't like is fact that the parts prices were outrageous! Also, the mechanic forgot to replace 2 valve caps from my AC line....they left the caps on the car, just below the windshield wipers. I had to replace them myself. I DID NOT appreciate that. I probably will not return to have my vehicle serviced there.

AOK

I had no AC, needed compresor and Manuel, representative did an amazing job contacting Nissan Corp. to have coverage be approved. My car was repaired and the service was outstanding. My car was cleaned, I purchased new wipers and they even brought me to my job while they worked on my car. It was fixed on time and Manuel even escorted me to the car and explained all the work done. Amazing service, thank you.

Horrible will never visit again

I had the pleasure of working with Josh at Auto Nation in Pembroke Pines, he assisted me and also my daughter, Josh is very polite and honest when it comes to purchasing new vehicles. He explained to my daughter about her buying options. He goes above and beyond for his customers and makes sure they are making the right decision. I would recommend anyone going to Auto Nation of Pembroke Pines to request Josh. He assisted me with upgrading to a 2021 Chevy Traverse LT and I could not be any happier. Josh is your man to go to. Thank You, returning Customer Sheri

Everyone has a bad experience with any business every once in a while, but listen to this one: Robert Blaire, one of the service advisors there tried to charge $3000 to simply turn off the seat warmer on my sister’s car. Just because she couldn’t locate where to turn it off doesn’t mean she doesn’t have anyone who can. She bought the car there with a service plan, mind you. Bring them business if you want to but, that was our experience with Robert Blaire.

Resolved the paperwork about the service of my car

it was great, awesome customer service

I like AutoNation Nissan is great company and the person that I talk about the future car she did a great job and I love the service is was great and I love Nissan company so I would recommend to everybody and check out Nissan dealer I just want to say thank you for everything and thank you for all the information and the hard work I wish you guys all the best for all you and be safe I will see you I. The future so thank you for everything I will see you soon

The service team was AWESOME !!! Zain was GREAT !!

I went in to turn in a lease that I got from the same location. I received accommodations to what I was in need of and staff was great.

great place to buy a car good service and prices

Great service. Carlos was incredible, very helpful and very kind and understanding

Nice , clean place , friendly stuff .

Customer service is always great... lobby area always clean and bathroom....quick reception... service department not so sure...truck started giving me problem after 3 day after service... wasn't happy

My experience was awesome 😊

Worst employee ever Liar, manipulative, disrespectful and aggressive: Romario Cruz

That dealer service was great in the past. But right now is a disaster. My Nissan Rouge was 3 days for changing the Battery. I had to call them all the time to get an update in when my car will be ready. Terrible experience.

Bill was very good and made the experience smoother

The worst experience at a Nissan dealership In and out of state ever!

My tire had suffered a puncture from a nail randomly one day and I so rushed to Autonatio Nissan of Pembroke Pines. The second I got to the service center they had welcomed me and accommodated me with my issue. They made sure I was attended to as soon as possible and provided me with any updates as soon as they became available. I was also reminded of the amenities inside the service center such as drinks, snacks, etc. Once my service was finished they had explained to me thoroughly all the details of it and anything that stood out. They provided me with a complimentary disinfection and a check through if my vehicle. Afterwards, they brought my vehicle around to me and did a quick check through with me and I was on my way as a satisfied customer. I am very grateful for the service I was provided that day.

Went in for a routine maintenance and also to have a leak checked. The maintenance was completed but the car still has the leak. This is the result of a botched maintenance done on a previous visit.

Excellent Customer Service. Quick transaction no dramas or unexpected last minute issue. Tony was very professional.

I drop my car off early Saturday morning. It was a job that should have only taken a couple of hours to do, but it didn’t get finished until Monday. Leaving me without a car for a day and a half and I have elderly parents to take care of during that time without any wheels if an emergency occurred. ☹️ * Replied: I never said that this review was negative. Just a disappointing occurrence of non-communication with the me, the client during the time that Nissan’s repair shop had my vehicle. The shop did do a good repair on the car. 🚘

We leased a car from this dealership and decided to purchase the vehicle yesterday as the lease was set to expire. I have been a loyal Nissan owner since 1996 but never again. She was charged a dealer’s seller fee, charged for tags when she already had the car registered in her name and she was actually yelled at by a manager. I was unable to attend due to a death in the family and thank God I was not in attendance. I demand professionalism from a dealership but this was not the case. A clueless staff made it even more complicated. Stay away from Pembroke Pines Nissan. I will however return for a personal apology from George Lemus.

Awesome customer service. Manager Raul Borrego went above and beyond. Sales person Rossel Ulloa was very knowledgeable, friendly and answer every question. Same as the manager Raul. Both of them with a HUGE smile in their faces all the time, dedicating all the time possible to us. If you definetly want to buy a car, go to Autonation Nissan Pembroke Pines and ask for both of them.

Beware of this shop when taking your car in for service! I took my Rouge in for an oil change and tire rotation and they didn't do the tire rotation. Even after I told Bill the service tech to make sure they rotate the tires, he says you paid for it, it will get done. I come out to my car after he says it was ready and ask him again, did they rotate the tires he again says yes. Well, I had marked the tires before I drove in and guess what, tires were not rotated. I hope they changed the oil? Response: I've called Zane who I was told was the service manager 3 times and left 3 messages and I'm still waiting to hear from him. Update 8/3/21 1:00 PM I'm calling the number provided and can't reach a live person, only a prerecorded message that plays over and over saying that Auto Nation is #1.

Steven was very knowledgeable and helpful and took care of the issues with my car . Thanks

First time, it was excellent !

There was no work done due to the fact I had to pay an extra $175 just for them to check anything else outside of 1hr. I find that to be ridiculous and it should be stated when appointment is being made.

What a joke, horrible customer service. Walked in 4 salesman and no one wanted to help me because I didn't speak Spanish.

EXCELLENT CUSTOMER SERVICE, WAS TREATED WITH RESPECT AND BILL HELPED A LOT AND VERY TENTIVE TO MY NEEDS.

Lying scumbags . Leased a car they are trying to hustle all types of b.s fees .

Outstanding

Excellent service

The service rep was very efficient. The place is ok. I like the coffee machine.

Bill Lynn is an asset to your company. If I were to purchase another vehicle, I would go to Autonation Nissan on Pembroke Pines again because of his customer service skills and professionalism. He made the whole experience pleasant… give him a raise!

I love my Nissan Rogue abs the same Dept was great but I almost always have a bad experience with the service Dept … I think after today’s experience I’m selling this car and buying with another company not ro have to come back here …

Very nice and helpful. Got me in and they serviced my car quickly. Will definitely be back.

It was a #friendly and fast service.

The Service advisor was excellent at his work, very helpful and willing to assist. His name I believe was Steven. Thanks, God bless...

Jerrick Warren was very professional and helpful.

William was great explained everything, so I can understand

I love u guys

Thank you to Terry for making the experience of leasing a car so painless. His professionalism and respectfulness are refreshing and very much appreciated.

I highly recommend this location! I had a great experience with John Louvaris my consultant, he was very professional and kind, listened to me and helped me find the perfect car! Everyone was very helpful and super attentive, love this place!

Very happy with everything.

Everything good!!

Very easy, very quick, helpful courteous, answer all my questions, etc. very professional staff.

This place deserves a zero they keep deleting my comments so people don’t see what really happens here, this place from the top including the general manager are all not done the interest of the customer. Greedy salesman and are using this car shortage to screw you over financially

I have never dealt with car dealer so unprofessional in my life. This dealer gives autonation a bad name. If you like to be treated like a dollar sign by all means this place would be great for you

Save yourself a headache and time, do not do business with this location, management has bad level of service, finance is only willing to work out a deal if they can screw you financially. Please don’t reply with the general manager information because I already sent a complaint and I received a basic copy and paste generic answer from the general manager. Palmetto57 Nissan and Bill Seidle's Nissan, have way better service then this autonation location this place is a joke all the way up to the general manager

The best experience so far in a dealership. Thanks Ricardo Chavez at AutoNation Nissan Pembroke Pines, you made my leasing experience unforgettable. I highly recommend AutoNation Nissan Pembroke Pines. Thank you for everything. Really appreciate Ricardo Chavez for your hard work and what you did for me. You are a all stars. If you want to get the best deal and service. Don’t hesitate to contact Ricardo Chavez. Thanks you!!!

Really good service

Update: 06/24/21 Gary Fusell and Philip Espeut is amazing! They helped me out a lot in the service department. I highly recommend them. Chris Landrove from the service center is amazing! Every time I get my car serviced he goes above and beyond. He cares for his customers and makes sure that their needs are met! He has great customer service!

Nice car and truck 🚚

Steven Suazo my consultant was very pleasant & informed. All was taken care of exactly as he explained. I'm very happy with my visit experience and will always be taking my car in for service at this location.

Jerrick Warren was professional and helpful. Walk me through the entire process. Very patience and courteous with all my questions. He explain the process and what’s needed next on my vehicle where’s I understand Machanic talk. I will definitely be back for all my automobile needs. Jerrick you are truly the definition of great awesome customer service. Thank you

Mr. William provided us with excellent service, we had just came from Palmeto Nissan were we previously leased 2019 Nissan Altima and was not satisfied with the delay in response to replacing our car. Mr William did an excellent job recommending different car options and pricing. The service was excellent

No sales people came outside

Auto nation at this location was great I was able to call for a part and pick it up 20 minutes later they are very professional and get car is done on a timely manner with great correspondence I will definitely come back for a service at this Pembroke Pines location

Zain is the best! He needs to be paid more or promoted. He showed love and compassion and always was there for my needs. Thanks Zain for everything !

MY REP (STEVEN A SUAZO) WAS AMAZING.HIS PROFESSIONALISM IS OUT OF THIS WORLD.I AM VERY GRATEFUL. THANK YOU STEVEN FOR MAKING ME FEEL WELCOME.

I had a great experience here yesterday. I had not anticipated buying a new car but my old vehicle was having too many issues and I couldn’t risk putting more money into an older car. Decided to stop into auto nation and they could not have been more professional. Alvaro was very well informed and really took the time to help me find a great deal on my Altima. I ended up walking away with a great deal and could not be happier!

Always a poor experience. Latest: took car in for complimentary oil change. Brake fluid is low. Only told me as I was shoved out the door at the end - they were busy and had to get rid of me. My complaint: REFILL THE BRAKE FLUID! I know it's not included in the complimentary oil change, but tell me when the car is still in the service bay and give me the choice of correcting it! I'd pay for this. Nothing like being delivered an unsafe car immediately AFTER having it in for service!

Friendly staff and willing to help

I look forward with a continued relationship with Autonation Nissan of Pembroke Pines. Everyone was extremely professional and accomodating.

Excelente atención!

Great attention, easy negotiation and complete support from de Sales attendant and the Manager

Horrible experience my wife brought our 2010 maxima for an alt they had the 175 diag fee which is high i worked at Ford across the street out diag was like 99 at one point but they came back and said to my wife its around 1130 for alt with labor lioe 200 an hour labor seems too high but ok than they said you need a serp belt she said no thats OK than they said with belt it was 1228 we said no thats ok well we authorized the 1130 dollar alt repair the advisor calls me after its done to tell he can't talk loud ge doesn't want his boss to hear tell me we did the serp belt for free and its 1228 I said umm oo yall yold my wife with the belt it was 1228 without was 1130 he said no it was 13 something with the belt and they never once told her 1300 something and then she picks it up I look at the receipt sure enough he charged me 90 dollars for a belt I didny ask for and told him no than tells me its 1228 and belt he threw in for free almosy like he forgot to tell the tech no belt than told her he 1138 yold me 1228 and said belt was free I mean did he not know I woupd srr the receipt and catch his lie if he said with the belt it was gunna be 1300 ish and he didny charge the belt and its 1228 when he yold my wife 1138 than I get ghe bill its 1228 with 90 dollar belt sp he did a repair I didn't want and than told me he did it for free but charged me for it I will never come here again and will tell everyone I know to stay away

I had an amazing experience! From the moment I walked in to the moment we drove off with our new car. Luis was great! Helped us find the perfect car for my wife! Joanne was amazing! She was able to give us the best deal! I’d highly recommend this Nissan dealer to anyone!

Helpful staff and great vehicles.

Worst service department to exist. Go to Weston Nissan

The representative who take care of me has excellent manners explained everything to me clearly got everything I needed to get done addressing any other issues I had with my Nissan Rouge sports suv as my safety comes first he has a very bright future with Nissan .

My Customer Care Consultant, William was extremely accommodating and professional... I appreciated his courteous demeanor and patience when attending to my service issues.. He also kept me informed on the progress of my service.

I was quoted a price for something Nissan found during a regular oil change, Nissan service wanted $800 more than a couple of mechanics I asked for an estimate. I had the mechanic fix it, the car is running smooth, and added coolant. Nissan refused to look at my a/c without charging me $175 service charge just to look at it. I brought a coupon and did not honor it. Sorry, but not taking my car to your dealership anymore. When it's time to buy, I'll go somewhere else. Shame on you!

Alvaro was an excellent salesman. Very professional & courteous! As well with the financing department. This is our 7th lease in the same dealership.

It was a good service, very professional

Steven Suazo has been my service advisor for a few months now and it’s been a wonderful experience. I’ve been coming to this Nissan location for a few years, and I’ve never had a service advisor this thorough, attentive, and a pleasure to speak to. I’m not dreading taking my car in for servicing because I know that Steven will make sure I’m good. He calls me to update the status on my car, and is clear about pricing. My car is driving like it did when I first got it and it’s all because Steven listened to me. Steven is a huge asset to your team! He deserves a raise for all he does to ensure Nissan customers are happy. I think the biggest thing is I dont feel like a number when I work with him. Looking forward to my next service appt.

It took 2 hours for an oil change

I had a wonderful experience. Everyone was courteous and friendly. I was able to get a courtesy vehicle so that I wouldn't lose time on very important business. For that that I was so grateful.

Very good and very competente

I loved the work, the employees are very respectful and have attended to all my cars needs. Definitely will always go back.

SUPERB!

Everyone was nice and very friendly. I felt very comfortable. .

Great service!! Great deal!! And excellent costumer service.

We are Highly satisfied with our salesman Wilfredo Cordero, he explain us everything about the new car features and the dealer specifications, even for the future visits to the service area.

I loved the service that I get from Autonation .Steve Suazo was personable genuinely friendly and attentive to my needs .Steve also checked for any other recalls that where on my car. Rob Hassan was great and attentive very easy to talk to as well he got me the loaner vehicle I wanted. Exceptional customer service!!! These two AutoNation team members represent the company very well!!!!!! I brought my Nissan Altima in for transmission issues and it was literally fixed in 2 business days!!! Steve kept me up to date daily on my car even over the weekend.

Oil change took close to 3 hours despite having an appointment - seriously?!?...

Abby was wonderful! I’m so happy with the 2 new cars we purchased.

Kept me waiting 3 hours for a car wash and fill up after I purchased a vehicle. I almost gave the damn vehicle back.

Exceptional service by Steven in the service department. He has helped me numerous times. Great asset for the company. He helped me with my 2020 Nissan Altima. It’s always a pleasure to deal with great people. I will highly recommend him.

My man Steven hooked me up. Great customer service

Services were completed very quickly and efficiently. I experienced exceptional customer service with my representative Steven. He was very friendly and frequently updated me with the status of the the services performed on my vehicle.

I had an excellent experience with Terry and Raul. The car buying process was efficient and Terry worked hard to find the right vehicle for my needs. I would recommend AN Nissan for anyone looking to buy a Nissan or used car/truck.

That's so friendly and professional

So after I brought the car back I dealt with bill and Steve and they also had Sofie give me a loaner so I was able to go to work and able to do my daily routine, which I felt like was an amazing and above what I expected! Those three are the reason I will speak so highly about auto nation.

Excelente service at parts department

From the Minute I've stepped on location. I was greeted amicably. Everybody I've interacted was super helpful and nice. Made me feel comfortable and confident that I would be well taken cared of

Absolutely fantastic place to take your vehicle; Ramario was very helpful and patient!

Their financial supervisor doesn't know the difference between warranty, Gap coverage, and maintenance package. Warranty and extended warranty are completely different from maintenance package. and you really don't need Gap coverage on a financed car because you need full coverage insurance anyways. The warranty is $2300 the gap coverage is $700 and the maintenance package is only $550 warranty and gap coverage don't cover oil changes and tune ups things that in the long run cost way more then 550 bucks all we needed was the maintenance package. They will use cover words like service package and make you think it means maintenance but if they are giving you a "service package" any 1 of the 3 service packages warranty and gap or maintenance. I Know more about their policies then the financial supervisor.

Rob (the manager) and Mario (who serviced my car) were SO attentive and efficient in their service. I was greeted and helped immediately. My car had to be towed to this dealership and they took such good care of my baby! Rob even installed a new license plate frame for me. When my lease is up, I’m coming to NISSAN OF PINES! Thank you guys!!

Quoted us an exorbitant amount for tires and brakes. Did not uphold the free tire rotations for the life of my tires (they were bought from Nissan dealer and were told that we could get them rotated for free at any Nissan dealer). I also did not receive a sticker with the mileage or month to come back for new oil change. Overall the work that was done was done right I just did not appreciate the other things I had to go through.

Very poor, 3 hours for an oil changed

It was poor The service writer was good and knowledgeable but the actual service is extremely poor

I was assisted by Jarrick Warren. It was my first encounter with him. What a knowledgeable person who couldn’t have been kinder to me. He saw to my needs and took care of everything in one visit.

Excellent service from Steven Suazo!

Was immediately approached by a service representative with a greeting. Very comfortable waiting having coffee was kept informed on the progress of my car. Friendly staff.

Mr. Rossell was very professional and extremely knowledgeable about this specific car. Very overwhelmed with service expertise thank you Auto Nation Pembroke Pines.

If you have the opportunity to ask for Jerrick Warren as your service advisor you will be very happy with the outcome. He is very personable and knowledgeable and will do his best to get you in and out of the service center

I have been dealing with AutoNation Nissan Pembroke Pines since I got my vehicle there in 2019. The service is usually great. In particular, I had an issue with my radio and I was not able to resolve it last week. My service advisor, Mr. Bill Lynn was extremely helpful and accommodating. He took the time to speak with me multiple times on Friday to set me up for Monday drop-off. He is pleasant to deal with and thus far has kept me posted on the status of my vehicle throughout the process. (Here's hoping I will get my car back soon - but that's up to the technicians.) As an added bonus, Mr. Rob Hassan is also a friendly employee. Both these employees make me feel like a valued customer and give AutoNation Nissan a positive name!

Our salesman was Alvaro was very pleasant.And the finance office was a great guy. Everything was smooth and we were in and out.1000% recommend this dealer.

Had an appointment and took over 2.5 hours for oil change. I had to get the cashier to retrieve my car. Never spoke to my service manager. I was told it would only take an hour. Will go to Weston Nissan next time

I had the pleasure to get my car serviced at AN Pembroke pines. For service and voluntary recalls. Mr Bill helped me out, he was very on point with the whole process he has exceptional customer service skills. Service was performed accurately so was the recalls. He took the time to explain the recall process to me. I will definitely come back for my cars service and repair needs.

He visitado varias veces ya , el servicio al cliente al frente y por tel es horrible 😣

Call to set up an appointment to take my car in for a recall waiting time was approximately 45 minutes to an hour. waiting room can use a few more amenities and comfort for the guess

I was scheduled with Marc Ishmael. He was very professional and he made great recommendations to the needs of my car.

Good customer service..

Mala...estube mas de 2.30 hrs esperando solo por el cambio de aceite de mi carro...😡

Mr. Marc Ishmael made sure that my expectations was met. He was patient, helpful, and knowledgeable. I thank him for being the gentleman.

it was very professional.

You guys curbed my rims and caused front bumper damage I will NEVER return horrible service of the cars

Although it cost a fortune for the repairs, I had a wonderful experience. Jerrick is kind and very professional, and my car runs great now.

Very satisfying

Quick service. Professional staff. Clean friendly environment.

Everyone was super nice. Got there on time for my appointment and was called in less than 5 minutes. Waited an additional 45mins until my car situation was handled. Overall great experience.

Walked in and met Luis and he explained to me very well and professionally, the options i had and the inner workings of the vechicle. The manager was very friendly as well. Good job Nissan!!!

The best service I had with my vehicle

The best experience so far in a dealership. Thanks to Raul, Ricardo and George, you guy made my leasing experience unforgettable. I highly recommend Nissan of Pembroke Pines, if you want to get the best service , best treatment and the best deal, don’t hesitate to contact Raul or Ricardo. I leased the Nissan Leaf, love the car, be back soon to get another Nissan... thanks again guys!

Excellent attention and service from Mr. Abby. He was not a salesperson, he was a friend.

I was in desperate need of a new car. 2 years ago Terry Thompson helped my mother in purchasing a new car. She has enjoyed the car so much that when it came time for me to purchase a new vehicle I knew exactly who I needed to talk to. I called Terry up and explained what I was looking for. He quickly gave me several options for car leases and pricing. I saw a car that I loved and told him I was going to come to the dealership. He sent me some forms to fill out in advance to accelerate the purchasing process. When I got there all was needed was to confirm the car that I wanted and fill out the finance paperwork. I was out of the dealership in one hour and a half in my new beautiful Nissan Rogue. I’m telling everyone I know to go see him if they need a new car.

Bill is the man!!! Very helpful and very fast. Very friendly as well. Thank you for a great experience!

The last visit was quick and I was satisfied but at least 4 visits in the past I WAS VERY VERY DISAPPOINTED !!! I have 3 NISSAN'S cars and not once came home nerves after visit at Autonation Nissan Pembroke Pines. Not all the agents were honest and only after the manager involvement I've got my rights. SHAME OF YOU Nissan Pembroke Pines!

Excellent service

What an amazing experience!!!.Terry Thompson guided me in every step, to get the best car option for my daughter and me.Thank you for making me feel like family.

I had the best experience in this place. First, a very clean and friendly welcome. At this time very safe place. Second, Mr. Steve Suazo was awesome. I saw he was cover some co-work and consulting his customers. He explained the process and introduced me to Mr. Rob Hassan, who help me with a loaner, it very clean and new vehicle. They were a very polite, educated, cooperative, and helpful team. Mr. Steven gave me updates. The work was perfect, and he also waited until I had time to picked up my car. Guys, you made my Day! Thank you.

Robert Blair was great at helping me resolve the issue with my vehicle. Very attentive and professional person.

fast service

Terry was our Sales Associate. He was absolutely amazing! Extremely professional!! He introduced me to Mark the GM that was eager to help and make me feel at home. Everything was transparent and a smooth process. It was an amazing experience unlike other dealerships!! I will be referring all my friends and family that are looking for a car!!

Robert Blair was very helpful and had great customer service skills. I would continue service with Autonation Nissan.

My first oil change i ordered synthetic oil, this time (my second at Pembroke) the advisor decide that my car should use semi synthetic (that what he said), I told him it is my second time here i can give the ticket number for the first time, he said is not necessary. I found out about the type of oil once at home. late on he told me over the phone that this oil was OK. I hope that changing the oil type will not damage my car

Excellent staff and service

Steven suazo and Jerrick warren are very helpful and great attitudes

Las 2 estrellas son por el trato tan amable que recibimos tanto del vendedor que nos toco ,senor El Haddad como del manager senor Raul Borrego Realmente muy contentos con ellos. Son un buen team. Pero lamentablemente en buena atencion se quedo todo. Queriamos una pickup que estaba en otra ubicacion , La pidieron de inmediato pero la comunicacion desde esa otra unicacion hacia Auto Nation Nissan Pembro fue muy deficiente. Esperamos creo unas 3 horas el dia domingo,finalmente nos fuimos ,Ya me habiamos mostrado nuestra firmesa en la compra, no solo de una Nissan Frontier 2016 ,sino de un Jeep que si estaba en el tienda. Pagariamos una cantidad significativa en efectivo y excelente credito para la financiacion del resto del pago Lunes regresamos al lugar y no llego la Pickup , que era nuestra mas importante compra ya que el jeep fue algo secundario que lo condicionamos a la compra de la pickup. Martes en la manana que estaban dandole servicio en la ubicacion, al preguntar los servicios nos percatamos que la pickup la habiamos probado antes en otro lugar , donde por suerte no nos corrieron el credito, Le dijimos los problemas que sabiamos tenia esa camioneta pero ni aun asi se estimaba el tiempo de solucion de dichos problemas y entrega del vehiculo, Al desistir de la misma ayer martes nos personamos por 3ra ocasion en Auto Nation Nissan para encontrar otra solucion y es lamentable que el manager de la tienda este atado de pies y manos. Que teniendo los clientes 3 dias en el lugar. la financiacion aprobada para 2 autos en los tiempos que vivimos de pandemia y peor aun teniendo pickup de uso en la tienda. No pueda dados tantos inconvenientes, perdida de tiempo, ilusion y deseos tomar la decision de negociar el precio de otra pickup para solucionar el problema. Simplemente no puede. Simplemente es inaceptable. Considero que es ridiculo por parte de quien corresponda de Auto NAtion Nissan abusar de la paciencia de los clientes y exponers sus empleados al disgusto de los clientes por sus politicas. Repito agradecida con el vendedor maravilloso eficiente,atento,honesto y profesional,Este senor tiene la maxima calificacion para nosotros, Agradecido con el manager el cual hizo su mayor esfuerzo para nuestro caso. Que igualmente nos dio una atencion maravillosa Pero muy triste con las politica que aplica Auto Nation Nissan Pembro Pines. Si recomendaria comprar en Auto Nation Nissan ? Juzguen ustedes mismos

They could not duplicate the pinging noise I hear so said nothing wrong and tried to sell me tires I don’t need

All amazing as usual. Every time I go you surprise me with better service and care. Thank you all

Great service, specially Ricardo Chavez. He made the whole difference when buying my own lease.very professional and attentive.

I had the best and professional experience at Autonation Nissan Pembroke Pines the staff there were helpful and professional explained every thing very well than other car dealerships.

Michael in financing is the best. Thank you Michael for helping me finalize the purchase of my vehicle.

My recent experience was amazing, because Romario Cruz is a professional worker.

Overall good service no negative feedback

As usual, my service adviser was very nice, cordial and knowledgeable.

[non-permissible content removed] DO NOT GO HERE THEY WILL DECEIVE YOU They sold me a "like new well cared autonation certified" 2020 mustang turns out after Ford got a hold of it, the car was NOT EVEN SAFE TO DRIVE. Frame damage, bent rim, evidence of used parts from a prior repair, steering assembly damage AUTONATION certified! Certified to be a SCAM!! It took a week to get a hold of anyone that can make a decision and now he is (no surprise) making me wait even more! I want to go buy a mustang they are holding my money and credit hostage. Aside from the bad car the overall experience was a nightmare GO SOMEWHERE ELSE

The whole experience was great due to Romero Cruz. He had a sense of humor, listened to me, made sure I got everything to be covered in this visit and even went beyond when I mentioned my radio tuner. Kind, intelligent, knowledgeable and customer oriented Who could ask for more? As far as the service part, I have to have faith that all was done and it seems so as my radio tuner now works! Hopefully, he is made aware of his great performance.

John Louvaris is a great salesman... Im very happy with my purchase

Good experience

The service department is horrible. I have a brand new car and brought it in for its first service. They took a lot longer than they told me they would and they did not clean the car at all. They also price gouge insanely hard.

Good!!

Agradable atención aun con limitaciones de idiomas

Great experience with William. I drove all the way from Orlando to do a follow up visit even though I didn’t have to.

It was a great car buying experience

My service advisor was Robert Blair and he was very helpful, friendly, and very knowledgeable as usual. Makes my service day go smooth and easy. The customer service all around there is 5 stars. I Def recommend this place to all my friends who actually go there as well.

If you want poor customer service come here. If you want to be treated like trash then come here. I have been to the autonation dealer in coconut creek and it is nothing like this. The customer service within the service dept is horrible. Beware!!

Muy buena atención gentiles y muy profesionales y sobre todo excelentes carros satisfacción 100% Me encantó ❤️ Gracias Wilfredo Cordero por su atención y su ayuda .

Was amazing Wilfredo always help me to find amazing car and deal. Thank you

Friendly people & good service

I have been to better dealer ships and the guy that signs one in is VERY rude

Great place to buy a car! Knowledgeable and friendly staff.

Service Advisor was great and knowledgeable. My only concern was that I had the cooling system flushed and when I checked the car next day, the radiator and coolant reservoir where not filled up to level. I had to add fluid to both items.

Pésima atención en comunicación telefónica y personal en servicio al cliente!!! Le venden el carro , si uno no habla INGLÉS.y después no quieren dar el servicio adecuado !!! Me he quejado en todas las formas y nunca un representante atiende las quejas Que imagen tan pesima

Great service and best price , location the best

I made an appt a few days ago to have my car serviced at 2:00pm. Honestly, it was confusing for my first time. I went inside and there was no one at the front desk so I waited awkwardly until the cashier asked me what I needed. After I told her she told me to go back out and there should be a guy out there. So after that the guy was nice and took my keys and told me someone would come and talk to me shortly. I waited in the lobby for two hours. Nobody said anything to me. Finally a believe a manager noticed me and asked how I was and how long I’ve been waiting and I told him and he was really surprised and started making things happen for me. I appreciated that.I know it wasn’t his fault, it was hard to pinpoint who dropped the ball but I was annoyed. I didn’t leave until around 5:15pm. I don’t think an oil change should have taken three hours? There was a guy named Matty (?) who was pretty nice and made sure to check up on me afterwards so I’d give him 5 stars. But I was overall disappointed with my first visit.

This is our second lease with Nissan AutoNation and second lease with our salesman, Terry T. The selection of cars and colors is the best ! I highly recommend this dealership and we'll be back for our third lease.. And the Sales Manager is super !!

Luis was an awesome representative. He answered all of my questions promptly, he was patient when I decided I wanted a different car, he gave me all of the necessary information I needed to make an informed decision. Excellent customer service!

Best and quickest oil change experience I’ve ever had! All the guys there were so friendly and helpful, and a special shout-out to Rob for the great discount! Thank you!

Excellent staff and they make me feel good dealing with them when I bought my Nissan and now servicing my car.

staff is very accommodating and pleasant. The process did not take too long.

I sold my Honda Civic 2013 SI here. The process took around 45 min and the initial value that I got from KBB was fully respected. I would go and do business with them again. Thanks

Honestly this is some of the worst rude and abhorrent behavior and unwarranted disgustingly reprehensible customer service. I wouldn’t trust anyone here for any service or sale. Very upset at the lack of effort, efficiency and worth ethic of the employees. Distasteful and distrustful consumer relations is not how you do Business. Ashamed to have gone here -they refused to believe me when I provided warranty -forced me to track down warranty information already given to them - 1 week tire replacement - no calls for updates - service department manager never called back - no multi point inspection - no fluid top off - they couldn’t even place the spare under the car where it goes, at the Nissan dealership for this Nissan car

very professional. Very nice when you get their to have your car service. waiting tine was not long.

Purchasing a carIn the agents are excellent

This is the second car that I bought from AutoNation within a year. I came back to the same dealer as the previous experience was excellent. Now, I can say that the second purchase was also smooth, easy and very pleasant. The sales person was nice, very straight forward and very helpful through the process.

Fast, Friendly, easy car buying . Found a car we was interested in on cars. com. Went and looked at the car. And we where sold. In and out in about 2 hours.

My experience at P Pines location was great! I’m a happy customer. Robert and Matt were very profesional and friendly. I’ll definitely be back for my next car’s maintenance.

Worst dealership ever. I had to bring my car in twice and they didn't fix my car. Purposely didn't add a new rim so i would keep going back every time my tire pops. They have no issue charging you but when it comes to fixing your car forget it. You would think because of Covid they would want to help people out during a time of need but instead they just take full advantage of you.

Very quick and affordable service. Rob?s the best service advisor.

I recommend Justin he has the best customer service!

Harold Cruz is the best Advisor

One place I feel really comfortable and trustworthy

Professional, friendly service. Honest communications.

Great professional and clean 👍

Robert Blair my service writer was the best. It was a persistent problem with the car, stuck with it, and got it done. I am very happy!

Always a pleasure to deal with the folks at AutoNation Nissan Pembroke Pines

Excellent Customer Service. Jordan in the Service area is outstanding. 100 percent professional, follows up and delivers as promised. He is truly an asset to Auto Nation Nissan at Pembroke Pines. I live in Miami but I will travel there and give my business to them. Can’t say enough good things about Jordan. Thank you.

I recently visited a Nissan deal location in Miami,Fl the Pembroke pines branch. I had a unpleasant experience and was told by the service consultant that it’s not his fault. I explained to him I’ll just leave my comment on the survey when I receive it since this is my 4th Nissan that I have purchased. Today I cam back for regular Maintanance and notice the previous service consultant changed my email to “Stevemrsurvey@yahoo.com”. I can not tell you how disgusted i am. Is this the level of professionalism Nissan trains its staff to display. I’m confused how the service manager was not made aware of my complaint but instead my email was changed so i wouldn’t receive a survey. This is unprofessional, disgusting, lacks character and a slap in the face if a customer that has dealt with Nissan since 2012. I would love a response explaining how is 5is acceptable beware for anyone that wears a Nissan logo on their shirt.

Very good people (Robert Barona sales), ( Andrew Karagas Manager), (Willie Cantillo Finance) and (Justin Lockwood on Service) these guys performed a great job on the sale and performance of my 3 vehicles "2 Titans and 1 Pathfinder, again thanks.

Always professional, they dont try to sale what you don't need. Justin is awesome!

Robert Blair was very pleasant very understanding and very efficient

El major site que atienden a la comunidad latina.

I worked with Daniel Volmar at AutoNation Nissan Pembroke Pines. I'm rebuilding my credit and had done extensive research because I want to stay on track with improving my credit score. Daniel was straightforward and honest with me. I didn't make it easy on him and he was very patient and kind throughout the entire process. He earned my business despite better terms at another dealership on a slightly used 2019 model because he was transparent with me throughout the entire process.

2nd car I leased from autonation Nissan. Very happy with the service. Both sales person and the manager handled the process well and got me a great deal.

Great service , ask for Wilfredo Cordero

Once i arrived and signed in, i was asked to have a sear inside for an advisor. I waited 30 minutes after asking twice to the guy that greeted me did i miss them calling my name to see an advisor? Oncc i met with Pena he was very nonchalant and seemed bothered. I kept asking for an estimate I felt like he was blowing me off until he was ready to respond to me. Once he responded it was only verbal. Nothing was printed for reference on what i needed to further repair. I will not be visiting this location again. Ana Jackson

From the time I first arrived at Autonation Collision to the time I picked up my car...Jason and Trellany were always professional and attentive to my needs.. I never had to wait for along time and everything was completed on-time with the highest quality. I have also purchased 2 vehicles from Autonation and am extremely satisfied with the service. I will recommend your collision service to anyone I know that needs it.

Customer Service, and price🤗 William was amazing, he doesn’t play stupid roll the other dealer do, he just work to maybe a good deal with .

Advertises cars with 10K miles on cars.com AND on their own website. Once the negotiation starts, the mileage magically increases to 84,000 miles. Was getting a half dozen emails a day from them. Once I pointed this out, everything stopped. You do the math.

Always a pleasure to have my vehicle serviced at Autonation Nissan Pembroke Pines with Harold Cruz. The service experience is always done promptly and right the first time around. Thank you Harold for your knowledge and professionalism.

This is the best plate to buy a car

The cell person and if I’m not nice you’re all very great people and very helpful and they also referred knowledgeable

3 hours for an oil change is excessive. Why do they book appointments. The first customer service rep wouldn’t help me because he was leaving at 2 and couldn’t close me out. Maintenance plans are a joke.

Mr Marks and his team were great! They were very helpful and didn?t pressure us.

I’m very happy with service

Very professional ,nice stuff ,very helpful ,I would recommend Tham if you decide go buy a car.

Excellent service. Used Online coupons. Work is guaranteed. Always excellent service.

Good service, am satisfied, recommend buying a car from them.

Awesome place great service and a great atmosphere and customer service very pleasant workers

professional sales peoples very good customer service i am happy

Great service, great selection! Robert was very friendly and patient, definitely recommend him!

Shopping for an SUV. Jamah and the sales team were extremely helpful in finding us the right vehicle at a great price.

Wilfredo Cordero the salesperson and George, finance director provide the best customer service I’ve ever received while buying my new car. They answered all of my questions and where caring and considerate. I highly recommend you go to AutoNation Nissan if you are looking for a new car

Very Friendly Always trying to please you They keep their word

Robert the salesperson and George, finance director provide the best customer service I’ve ever received while buying my new car. They answered all of my questions and where caring and considerate. I highly recommend you go to AutoNation Nissan if you are looking for a new car

The attention to my needs was awesome. I told them it was my day off, they did not make me wait

The salesman, very soft spoken, no pressure, very accomodating, not pushy to make the sale, customer need and satisfaction first

Thank you George and Pedro for all your help. I highly recommend anyone to go see them! Thanks to them i left the dealership with a new car

Team was efficient from beginning to end, no hassles . Made sure my driving needs were secured.

The overall experience was great except the appointment process. The person on the phone was confused and I was hang up on while being transferred.

GREAT SERVICE , 5 STARS......................................

I was out of state when my car broke down and this Nissan took my car right away and had it fixed within a few days. Very friendly.

The service greeters were very inappropriate. Very unprofessional language. Someone stole all the quarters out of my car and my lighters in the cup holder.

Very good services......and the staff is awesome....thank you...

Fast efficient reliable they treated us as family.

Great service very satisfied !

From the phone call to make the appointment, to having my car returned after it was serviced, all employees I came in contact with, were pleasant and professional. As a long time customer of Auto Nation, Pembroke Pines, I can tell you without hesitation, this is a great place to buy a car, and have it serviced/repaired.

Excellent customer service .., they explain everything to me,

Special thanks to the service man that took care of us, Feliberto Pena. What a nice gentleman, either on the phone first and then the following day at the garage. Every car garage should have employees like him. What a great car dealer (garage) you have! Wow! Continue your great work!

Great place to service my car staff very professional, especially the associates that took care of me Carlos. They make u feel welcome has an answer for all my questions.

Gary has been my adviser since 2015 I won't see anyone else

Never been to a car dealership for service on my car before. Arrived with no appointment was immediately greeted. Told the checkin person the problem within a moment Carlos R came out to assist me. Was very nice explained what the problem was. Got my information and walked me over to the waiting room (told me about 45 minute wait). Most importantly assured me they would take care of me. 45 mins later I have a new battery, vacuumed floors and, my car back. Great first experience. Thank you Carlos R and the Nissan team.

Awesome experience. Felt like I was at a spa! Crazy relaxing, no pressure, had the car ready for me to drive. Once purchased moved my belongings from one car to the next. I will always be a customer.

Excelente Servicio y atención al cliente estupenda, Gracias a Feliberto Peña por tan dedicada atención, muy profesional, el lugar es súper agradable, gracias por todo.

At first I was dissatisfied but Nissan staff did everything possibly to fix it, I was very satisfied with the out come. It was addressed and completed in a quarterly fashion. And exceeded my expectations, with rental and all around.

Prompt and good service. People were polite. Car was vacuumed. Well done!

excellent,attention was very good and finance excellent plus

Quick and efficient check in for my appointment! Friendly tech, was offered a bottle of water while I waited as well as premium coffee. Best part was my car got vacuumed too!

Very professional, direct and honest people. It is a pleasure to deal with them!

Bought a 2019 Rogue from salesman Cesar Obando. Wanted to adopt him and take him home. Great salesman but he does jump from one item to another very fast and I was not quite sure I got the car with the package I wanted. Can mot find what maintenance is required and when it is required. Any help with finding the maintenance checks required would be apricated.

Great service, pleasant/helpful workers, didnt take long at all. Gary helped me out and he was so nice!

Very Helpful, I Really appreciate everything He did to Help me.

I purchases a used 2014 Nissan Altima on Saturday 1/26/19. Todd is amazing. He quickly took care of me when I arrive. he took me out to test out the car within 10 minutes of arriving. I test drive the car. I loved the car during the test. When it time to start the paper work, he offer my mom and step nephew drinks. It was a long process, but it was worth it. Before I left, I received new rugs and Todd put my tag on for me. Everything was good with the car until I drive the car on the highway Monday morning. Steering wheel started to shake when I reached 60 mpr. I knew something was wrong, so I made an appointment for the next day and went in. Tuesday, i came by talk to Todd who talk to his manager and got the car balance free of charge. The wait was a little long, but it was worth getting the car fix. This morning, my car is running smooth with no problem. I'm 100% happy with the "new" car. I look for forward to coming back in future to get my car service. Todd is great!

Su atencion y servicio excelente;; el vendedor Wilfredo Cordero fue muy profesional en su servicio; trato siempre de ayudarme y darme lo que yo queria al igual q su manager Theo. Los recomiendo; fue una gran experiencia haber comprado en Nissan pembroke Pines.

Great experience today at Nissan Pembroke Pines. Many thanks to Bob Williams our sales professional. Thanks to Jason in Finance, a fellow Bronxite.

La calidad del servicio y la disposicion para el apoyo a los clientes

great salesman and fast service

Great experience. Would recommend.

Grantley Simpson (Tood) sales consultant at AutoNation Prmbroke is outstanding sales professional. He emailed the information needed to prepared the visit and I just showed to sign. Time efficient and very professional

Quick prompt courteous service

Excellent. The salesman Robert Barona at the Pembroke Pines location was awesome. Strongly recommend him to other buyers

I purchased a 2019 Rouge from Carlos he was the best salesman he went out of his way to accommodate me and my family to make me the best deal on a new vehicle I have ever had please go and see him you will not be disappointed you will be over joyed !!!

I usually don't participate in reviews, however, I felt compelled to share this experience because it truly met the criteria of 5 star service. I initiated my contact online and completed my transactions at the dealership. I would greatly recommend you consider this this dealership to make a purchase. P.S. Hopefully this review is still the same in 6 to 12 months.

The service writers are great, no complaints. However attention to detail is severely lacking with the mechanics. Recent trip to have the 60,000 mile service done with transmission service (change fluid) and drive belt replacement. Work completed, checked out ready to go and noticed the check engine light is on. Was not on when I brought vehicle for service. Go back inside find the service writer who takes the vehicle back to the mechanic. When the vehicle is brought back out the advisor says that one of the belts wasn’t tightened properly. I’m just hoping that all the other work was completed properly. Service quality is poor IMO

Amazing service from our salesman Lloyd and the finance team!

A very good experience with sales & management in getting the vehicle and affordability desired.

Justin in service was awesome!!! He even picked up my vehicle at work and brought it back to me for a recall!!! Great service and thanks

Daniel Martinez was nice and friendly, he was very helpfull went over the details and explained everything to us. very happy with my new nissan Altima

Very friendly and straight forward. We bought a new Rogue . Our sales consultant,Wilfredo was very knowledgeable. The financing was taken care of. Each one of the staff was very helpful with the entire process . The whole experience was "The Perfect One".

love this place l'am so happy

Nathalie was very responsive but not pushy on selling the car. She made the whole process very easy. Even though it was a certified pre-owner, it would have been nice if they had done a thorough cleaning of the car when I was finalizing the sale. A little 409 got rid of a lot of the prior owners dirt in the cup holders and on the floor tracks.

My experience was very good. Great customers services:)

Bad communication skills , waited an entire day for delivery and then was told it would be delivered the next morning , which then turned into the next afternoon . I probably would not have minded waiting , but the fact that the entire day was wasted waiting for delivery , when I could have just been contacted and informed that there was a problem . Other than that , our experience was fine .

I have been bringing my car here for service since Feb 2018. I asked for an oil change and to check the transmission due to a noise it was making. No issues with the oil change however they did not have time to check the transmission because they were backed up. No problem I said i would come back, which is not easy for me as I have 3 kids and work. I came back a few months later I made an appointment and requested they check the transmission plus take care of a recall for my Dodge Journey. They said they did not have the transmission tech here and so I said I would come back again! I made another appointment and came in for oil change, transmission check I told them I did not have time for the recall as I had to take my son to a college appointment and was dealing with my mother being transferred to Hospice That day I was told it would don’t worry it will be an 1hr wait at the most. I said ok and waited. An 1hr later I checked on progress and they had not even seen my car as of yet. I of course got upset, complained and asked for my car back with no service done. Today I return to get all this done made my appointment early. When I got here I was told 2-2 1/2 hr wait, I asked for a courtesy car which there was not one available. Shakira Ramos offered to call budget to rent a car for the day to which I accepted. She said she would call them, 3 hr later I requested on status as no one had bothered to give me one. I didn’t bring up the car rental as I had decided to stay. I asked for status and was told oil change and done but no one had checked the transmission. At this point I was upset and let Shakira know the awful customer service I have received and how she never ordered the rental, she first acted like she didn’t know what I speaking about, but apologized for not calling the car. She then came back and said the checked the noise at it was loose nut bolt and that they were finishing up the recall even though she had said it was done! This will be the last time I bring my car here.

Nice customer service, they were promoted with the time frame but the guy the vacuum out my car broke a cover and didn’t tell me..?

I have never had any issues other than the check in time being way too long for someone who scheduled a 7am appointment to drop off and go to work. This time around, Gary was short with me after I called my husband to confirm and decline additional services for an air filter. Was only there to get pre-paid maintenance done. Asked about how to use my pre-paid detailing service and he got short with me saying he would not be able to tell me and was not helpful. Only stated I needed to ask finance and when i pointed to cashier window he just said “yea, they would tell you”. When I came to get my car it was a $54 balance requested and hey stated for the air filter. They called Gary and he said I did get it. Only said it was incorrect and he would fix after I was calling my husband in to come pay for what I declined. He said it actually wasn’t done. Husband spoke to Service Manager, Patrick, who was also not helpful and had his mind made up that Gary was all right. He tells my husband that he made a mistake (which I know he is human) but then says haven’t you made a mistake in your job. NOT something you say to any customer. My husband still thinks they weee just trying to take advantage of me because I was a women there alone at the time. I went back to speak to him again and he pretended like he didn’t see me standing in his office doorway while he chatted with Gary. After all was said and done I learned too late that I could have scheduled an appointment for detailing when I scheduled the maintenance. I am a service excellence expert and this was horrible service. No empathy and actually no apology. *See the fuller story on Yelp!

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The radio, navigation and back up camera were not functioning (blank) screen. Took the car in and also had an oil change, breaks were sweeking and had it looked at. I was told the part will be in in about 7-10 days. When I did not hear back I called several times and was told Carress was off, at one point I got a young man on the phone and I asked when he will be in since it seemed that no one else could help, he rudely responded that he didn’t know what to tell me he did not keep his schedule. I called back and was told his partener will be returning my call .. nothing. I finally got Carress in the phone and he said the part was not in and will get back to me ... nothing! I called today 11/17 and he was off. Was given the voicemail of a manager and left a message for him to return my call ... no response!!! The first experience of taking the car in and the promise of the needed part in 7-10 was not bad.. the follow up on replacing a much needed part has been horrific to say the least

They are absolute best! Terry is sales is terrific.

Such a great experience and as soon I started explaining my car problem. He knew exactly what it was right away.

I had a good experience in this dealer the transaction of leasing a car and selling my car was really smooth and faster.I’m satisfied with the offer they give me in both transactions.

Very efficient in fixing the problem with my Maxima. Car would not start and had to be towed in. Corrected the issue and had the car fixed in less than 24 hours.

Service reps were the best. Explained everything. Repairs was done in timely matter

Went in for service and didn’t even have time to get comfortable for the wait.

Val was very professional, friendly, and knowledgable. He went above and beyond to make the experience as comfortable as possible.

val is a great service advisor his recommendation was very good now I have a better car

PUSHY FINANCE DEPT AND BAIT AND SWITCH WITH PRICE but Cherry my sales person was okay, she played on her phone during a negotiation and lied about gas voucher if I do a survey. I purchased the car Sept 3 and was promised free tints and one year of free maintenance.. still no tints and EVERYTIME I call my salesman I get the round around...I WILL NEVER recommend this dealership. The only reason I purchased the car from this dealership was that they were the only one that had the color and model in a 200 miles radius

I regularly get my car serviced at the Pines location. They don't sell unneeded repairs or make up things to charge you. I've also never worried about my car here.

Wilfredo Cordero is not only GREAT salesman he’s also GREAT human being. He gave me a great experience on the car that I purchased. We communicated great through text, emails and phone calls. I highly recommend Autonation Nissan in Pembroke Pines and go see WILFREDO CORDERO. Thank you Wilfredo Mercado

Llegue con la inquietud de saber porque había que remplazar los aibarg de mi Nissan Versa,fui atendida inmediatamente y solucionaron mi problema.

They were Great and the sales guy Jamal was Awesome ! We are loving the New Car !

Excellent service, NO pushy sales pitch. General Manager and staff were very professional and helpful.

Last year I bought my new Nissan at Auto Nations, Pembroke Pines, and it was a very good experience. Today I was really surprised by the great service, quick in and out and the surprising low price at the service department. Then I stopped by the body department to fix 2 tiny scratches, 15 minutes later done at no charge. Wow, really! Thanks

Had my 2016 Nissan Altima serviced at this location for the first time on September 10, 2018. As a single woman I am VERY hesitant to walk into any dealership, for fear of being "raped" financially. I experienced the complete opposite. I was assisted by Jordan, who made the experience painless and kept me informed each step of the way. My transmission and O2 Sensors were serviced in a timely fashion (24 hour turnaround). Having a extended warranty plan was a PLUS +++. Jordan educated me and made sure all my issues were resolved. Jordan your GOAT🙌🙌🙌

Great service, fast and friendly.

awaiting resolve from Patrick and Sergio on Monday. Huge debauchery in service on my Z with a simple oil change gone seriously wrong ! notice stain on pines Blvd.

Great costumer service , amazing deals , Carlos was awesome, they are very good totally recommend it !!

We were well treated and salesperson Todd Simpson was a lot of help. This was my second car I bought at the Pembroke Pines location ( 1st time 15yrs ago ).

I was having my car repaired after an accident. The staff worked with me quickly and with compassion,

Took my car for a repair on a trim that flew away. Great service. I couldn't ask for more. Pretty fast, in and out of there less than a hour.

Service department and service manager were absolutely amazing as always. Great experience every time I have my car serviced

Did excellent work but took a very long time to do the work. 6 hours to do wheel bearing and breaks.

the service department did an ok job HOWEVER when I tried calling in thur morning 8/16/18 0915-0924 eastern I was completely unable to talk to a person since I was constantly shunted to someone's voicemail (FIVE TIMES) as soon as I said anything. NOONE needs that kind of disrespect and inattention and my anger was caused because they mislabeled when my next oil change is due. Extremely angry over stupidity and seriously considering never returning. When I asked to speak to the facility manager I was put on hold for about 8 min (time I spent typing this out) and again went to voicemail. good bye

They were very nice, very satisfied with the service!!! Thank you Jordan and Robert H.

Monday August 13, 2018. Took my vehicle for standard oil and filter change. It was during lunch time. Most, if not almost all, service agents were out for lunch. Was issued an initial service ticket and had to wait for a long while until a service agent finally called me. Left vehicle and waited for the usual call once it was ready. NEVER got the call. Arrived on Tuesday. Was informed by the same service agent that the vehicle was ready an hour after I left on Monday and that he did call the to let me know. NOT TRUE, the phone number on record is still the same and I NEVER got a call from Nissan. So your I had a bad experience and will seriously think about traveling all the way to Weston, FL for the next time I need any service. Recommendation: You can NOT let all service agents have lunch all at the same time. Bad practice. Most working customers try to visit your facilities during their lunch break, just to find that there are no service agents available. This NOT the way you run a business, unless you intentionally want your service department to go all the way down hill ? If that is your objective, then you are on the right path.

NO COMMENT AT THE MOMENT. EVERYTHING WAS FINE AND DEALERSHIP TOOK CARE OF IT.

Very professional customer service and repairs. Gary Levine is the best service rep. I have ever had..

I've been dealing with Val for years in maintaining my Nissan vehicles and I will not go to anyone else. Very trust worthy and knows how to take care of his customer.

Excellent personal service. Very detailed. Love my car

Fast & friendly service. Technician explained what my service contract covered,

Professional I have leased several cars from different Auto Nation dealerships and enjoyed this experience as much as the experience of dealing for a new car can be, with less stress.

The service from Justin and team was amazing! Extremely friendly and attentive to all of my needs. Will use them again! Thank you for your help.

Very disappointed with Service Department. I am having a problem with my 2016 Maxima SL. The car does a jerking motion when accelerating from 20 to 40 MPH. I took the car for service last Saturday (July 21, 2018). The service advisor Val started to have a smirky smile when I was explaining the problem. He indicated all CVT transmission does that. I told him that my car never did it and it just started to do it. Val said he was going to connected to the computer to see if they could find any errors. After 5 hours later, I get a call from Val and told me they were not able to find any error from the computer. I ask him so what else? He said if the computer can not report the problem they have no idea what is going on. I told him Nissan made a very high tech car and they can't figure out what is wrong with the car with high tech equipment computer. I told him that was not acceptable. Val indicated to me he was going to call Nissan and he was going to call me on Monday (July 23, 2018). Today is Saturday July 28, 2018 and I have not received any notifications from Autonation Nissan Pembroke Pines. On Monday July 23, I took the car to Weston Nissan. The service department bends over backward to find the problem. They were able to communicate with Nissan and got an answer that same day. They check everything that had to do with the combustion, Fuel, transition and the computer. The problem still persists but they did more than Autonation Nissan Pembroke Pines did. I made a mistake by buying a service package from Autonation so I am slave to them. Starting today, I will spend my money at Weston Nissan.

Excelente servicio. Calidad, rapidez y profesionalismo. Felicitaciones!

Do not buy from this dealership! They will sell you a car in a hurry but if you need anything afterwards, it's like pulling teeth. The cashier who answers the phone doesn't seem to enjoy her job because she has no intention of helping a customer figure out the status of their car. They are very laid back and not worried about your time. A 2 hour appointment turned into a 5 hour appointment simply because they allow their service department to open at 7am and the employees to arrive at 9am. So after waking up early to bring in the car early (for my scheduled appointment) they made me miss another appointment I had at 1:15pm simply because they didn't have their associates ready to work on time. I feel like they honestly dont care about their customers time. After giving the service advisor my phone number to inform me when the car was ready, he called a random phone number and then got mad when I reached out to him because I hadn't heard from him 4 hours after dropping off my car. Which was promised to me to be done in 2 hours. Honestly I will never go service my car with them. They are the dealer where I bought my car but they will never receive my business again for service to my car. Beware.. you have been warned.

Awful service. Had appointment at 7:20 AM and took 1hr. and 40 minutes for a simple oil change and tire rotation. Couldn't get the first free service after purchase because I didn't purchase the vehicle at the dealer. Worst customer service ever. I'll never visit this dealer again. Wish you luck!

Quede satisfecha con la atención prestada , no tuve ningún problema de comunicarme en mi idioma en la compra de mi primer carro en este país . Lo recomiendo

Very satisfied to the service that at the dealer they’ve done in my car every time I schedule an appointment.

Excellent Costumer Service! As soon as you arrive, a staff member is ready to assist you in everything you need from beginning to end.

Good buying experience to buy a car for my son. Very nice guy Cesar, sales ref. accommodating. and also the finance guy very nice people to do business with them.

Excelllent experience overall. The service technician was very professional, knowledgeable and courteous!

Never again. Told earlier by the GM that he reads everything he signs. I'm sorry we didn't think we had to read all the small print on all the documents. We listened to what the salesman told us. Guess we shouldn't have believed him.

I have taken my vehicle to this location since I purchased it almost 6 years ago. The service reps are great!

They have a great selection of cars at great prices. Robert was great, he really got us what we wanted. I highly recommend going there for a car.

It was a great experience for my first time at autonation

I had to go into the service center as my Nissan Rogue would not start... they treated me with such respect told me a time and then in that amount of time I knew what was wrong with my car and I was done on my way home! Very very happy customer! Sincerely, Nancy Sorangelo

I recently bought a 2016 Jeep Cherokee from Autonation Pembroke Pines for my daughter. Terry was my sales advisor and was fantastic. I normally hate buying cars especially because I’m a female, I feel most places try and take advantage of women in general. I hate pushy sales tactics. Terry was a true professional!

Earl Marks from auto nation Pembroke Pines is the man!

Excellent salesperson Natalie, highly recommend. The dealership was well kept and had variety in car choices. Salesperson explained all options with Rogue. I selected a blue SV. I have driven for three days. Very satisfied , I would recommend the car and dealership to others.

Very satisfied with service. Been going here for years.

I went over there looking online for a 4dr sedan stick shift and they have a Mitsubishi Lancer GT in store, I was the first one to call for the car, when I arrive the sales person Robert was there immediately he gave me the keys and go for a test drive, I liked the car and start filling all the paper work, I like the numbers they gave me and then he told me the car wasn't into service yet because it was a New Arrival, the dealer took care of the car by changing all New Tires, Alignment and Balancing them, New Oil Change and when I was there to pick up the car he told me that they found they also need to replace the rotors and brake of the car everything with no extra charge, I when the next day to pick up the car and there it was all fixed up, cleaned up and with a Full Tank, the only thing that it was missing was replace the back window tint because they don't do it but they gave me a paper to go to a nearby place that they install tints with no extra charge, I left there super Happy I will definitely recommend make a purchase at Auto Nation Nissan of Pembroke Pines.

I only had an oil change and safety inspection. The safety inspection was thorough and pointed out items that could need attention in the future. Easy to make appointment. Waiting area was pleasant and very clean. My service attendant (Val) was courteous, friendly and professional. No pressure to have any other work done except what I asked for. Great experience and I will be back.

Autonation Nissan in Pembroke pines is the best! I went in for an oil change, tire rotation, I asked to have my wiper blades replaced, along with a 4 point inspection done on my vehicle. Not only was I in and out in under an hour, but they also refilled my wiper fluids, balanced my tire pressure, and returned my car to me nice and cleaned. Do not hesitate to choose autonation Pembroke pines to achieve your vehicle needs. Shoutout to Jonathan, Best Car Care Service Rep I've ever had. Somebody give him a raise please!

I bought and service my Altima at this dealership and I must say I got a great deal on my vehicle. The service I get is fast and free of hassle. My only issue with the last visit was I found a coupon for my oil change after the paperwork had been written up, I was told by the service advisor it couldnt be changed and that the coupon would be applied on the next visit. The lady that did my checkout said it could be changed and she so no reason as to why the paperwork wasnt re-done by the service advisor. Not really a big deal, but if its just a matter of reprinting a paper, why not do it? As for the rest, they are very friendly, offer water, premium coffee, wifi, and a clean facility.

Every time I visit they are excellent. This time I had an oil change and was told there is a possibility the battery may have issues, so I'm just replacing it for you to make sure you don't have any issues. Very nice.

I had my car service there for the tenth time and I highly recommend you to see Valery Marius for your total best care. He is a former Service Manager and knows his product very well. He is also very honest in his assessment and getting you the best results to your car issues. Next time you decide to go for any kind of service make an appointment with him ahead of time he is in high demands.

Caress has the best customer service! I always feel like I’m getting the best deal for my money. He educates me about the car and what needs to be done so I never feel taken advantage of. Thanks!

Was greeted right away, was taken care of right away.

First time going to the Nissan Service Dept. I was always a Toyota Owner. Hubby purchased my first Nissan Rogue. Was having problems with my Transmission. Met Gary who was the Service Rep who took care of me. I must say I was truly impressed. Gary informed me that they would have to put in a new transmission. Was also told that it would be under the Warranty and wouldn't cost me a penny. I was so Happy!!! That made my Day. Transmission was put in. Was given a Rental for the time it took to perform the service. I am now driving my car and i am very happy with it's performance. I will continue going back to see Gary with all my service needs as he treated me so well. Gary has excellent Customer Service Skills and made me feel like a friend. Felt very comfortable with him and he showed me that he truly cared for me and my service needs. I can now say I am a proud owner of my First Nissan and would not go no where else but to Gary in Pembroke Pines with all my Nissan Service Needs. Thank You Gary! Your The Best!!!

My first time doing business with Auto Nation and what an experience. !! This company knows how to treat customers. After 18 yrs I needed a new vehicle and Robert Barona and Robert Dwyer made the process easy and smooth (YES .. car buying easy and smooth ). They took the time to answer ALL my questions and treated me like a younger brother by patiently explaining all options. All the numbers were clearly stated on paper and explained in detail and no Hidden numbers !!!! . Finance person Mike and front desk person Alicia were also great and explained each process in detail. If you want a great car buying experience and a great price go Auto Nation Pines !!!! They work with you to get you within your budget !!!!

My sales associate was very attentive and efficient prior to me purchasing my vehicle. Afterwards, my sales associate was no longer effective or attentive when I immediately became displeased with my purchase due to some mechanical problems. Luckily, the sales manager stepped in and assured me that everything would be fine. My annual income was entered wrongly into the system and I assume that is why I was declined by so many potential finance companies. I was declined by at least 5 different banks, only to be accepted by Nissan Motors.

The best service I have ever received as a woman. In the past, I had a tough time finding a reliable person to take my car too. Honesty and reliability was a huge issue. I love Nissan Pembroke and. I really appreciate my service guy, Val Marius; he is the best! Thank Nissan for quality service at a great price!!

The overall experience was good, the two things that the Salesman failed to mention was: (1). The Maintenance Service Plan that you would have to purchase with the vehicle. (2). The lender who financed my vehicle preferred cash instead of a cashier's check, the problem with that is the Salesman told me this when I was checking out with the cashier and had already written out the check. I had to come back another day to bring the cash from the bank to give to them, due to the distance I traveled to get to this Dealership.

I received excellent service on my car, and very helpful advice from my service advisor, Lamar. Thanks for your honesty about which repairs were and were not needed.

I appreciate the care and professionalism used to help me purchase my new Car �. I enjoyed that experience and envite all to come and experience the great care you are given,in purchasing a new or pretender Vehicle. Try them you won’t be disappointed.

I took my car to this dealership to get a quote on brake master cylinder and booster replacement and they wanted $1500 for the job! Talk about price gouging! This is precisely why I never have my car repaired at a Nissan dealership. It's a complete rip-off!

If your looking for a good salesmen at auto nation Nissan of Pembroke Pines I recommend Cesar. I walked in the door and came out with a brand new Nissan Murano with an exceptional deal thanks to Cesar. He?s very ambitious and goes above and beyond to satisfy the customer. HAIL CEASAR!

Excellent service! Was told waiting time to change my car battery would be an hour, my car was ready in 40 minutes. Robert was very courteous.

My expirence wasnt that bad, I bought a car and was out in less than 2 hours. very quick and exceeded my expectations for car lots. Thanks again

Thank you. Caress is always informative and great.

Autonation Nissan in Pembroke Pines is the best car dealer I have ever dealt with. From purchase to servicing they make it a pleasant experience.

Why make appointment when the customer service said I had to wait as others there got serviced first and they did not have an appointment like I had made

I was very pleased with the service and the way the personnel take the time to explain what service I need to get done without me being felt pressured to get that service. Very much satisfied with all aspects of what I?ve gotten done to my car.

Always a great experience! You all should see Val M. As you service provider.

The service I received was EXCELLENT! Everyone was professional,friendly and helpful. They made what is otherwise a difficult process, very pleasant, simple and easy. They provided explanations for everything and demonstrated that they are willing to work with everyone. The agent Lloyd was exceptionally helpful, thorough, kind, detailed and knowledgeable, patient and professional. He is an excellent asset to the dealership.

I have leased several cars from different Auto Nation dealerships and enjoyed this experience as much as the experience of dealing for a new car can be, with less stress. Robert Barona the salesman was very helpful in locating the car I was looking for and quoted me the costs over the phone, and the deal remained the same in the dealership, no games. I was impressed with the sales manager Rob, that worked the floor, not hidden in his office. He was extremely helpful in closing the deal.

my experience was excellent no problems, my service writer is very knowledgeable

Great experience and I drove away a happy girl. Thanks Earl!

Carlos Ruiz was very helpful. He kept me informed of everything that was going on with my car and explained everything to me.

Only thing I didn't like when I was shopping for a new car when I went in no one acknowledge me, I had to go up to the desk & asked the receptionist for someone to help me & that was one of things that I didn't like.

Excellent service,Will come back for future service

Very good experience with my second lease from this dealership. My salesman Terry Thompson was professional and extremely helpful.

Since I purchase the vechicle from Autonation at Pembroke Pines on Dec 29, It didn't have the book Manuel for my car. I told them that I didn't receive it and then they said that they would order one for me. And I still haven't get the book Manuel for my vehicle.

Awesome dealer! I had a good experience in my purchase!

Had great service, Respond time and friendly atmosphere

Caesar was an excellent salesman. Very enjoyable experience.

very great experience.friendly staff very helpful all in all recommend it to all

Wonderful experience! From the first text to the final paper signed. Everyone was pleasant, helpful and not pressuring. I am so glad to have met and worked with Diana Peach on our purchase. I would recommend giving her a call if you are looking for a person and not a robot to sell you a car.

I can't complain. My car was ready in less than an hour. Carlos Ruiz was super nice and professional.

The (lack of) Service Department is awful. I have an ongoing problem with the truck I leased earlier this year that they can't resolve, and despite the numerous voicemails I left for my service agent and the service manager, they refuse to call me back to help me resolve this issue. This is my fourth vehicle from this dealership, and their treatment for a long-time customer is appalling. I will be bringing my vehicle to another Nissan dealership for service going forward.

This is my 6th Nissan vehicle, I cant say it enough after buying, now you have to deal with service. AutoNation service is great, very accommodating, very busy but always on time. I highly recommend AutoNation service department in Pembroke Pines. I have dealt with CHris, Justin and Robert. Excellent ,

This review is merely for the (lack of) Service Department, as my salesman Lloyd has always been great to me and I've driven off in 4 new vehicles thanks to him. The (lack of) Service Department is awful. I have a problem with the truck I leased earlier this year and despite the numerous voicemails I left for my service agent and the service manager, they refuse to call me back to help me resolve this issue. Their treatment for a long-time customer is appalling, and I will be bringing my vehicle to another Nissan dealership for service going forward.

Great experience, your service was fantastic specialy Justin Lockwood who was really professionnal with us. I will be please to recommand you to our friend . Thank you for evereything! Luc Desrochers

These guys are always so quick and efficient. I was out of there in an hour. Excellent.

Great customer service. I received daily updates and my car was ready within a timely manor

Jo Dash and team were fantastic! This is how car buying should be! Thank you for a great experience!

I was given the wrong car when I picked up my car. Since I am 92 years old and the car looked almost exactly like mine, I did not realize I had driven the wrong car home until after I arrived at my house and noticed that it was NOT my car. The dealer agreed to bring me my car and take back the wrong car; however, this was a prime example of poor and careless customer service and attention to detail.

I had an appt.for my aide to take my car in at 11am and was told a courtsy transport would take her home as I explained that I am dependent on her. At 1.30 sbe was still not acco odated so sbe decided to wait for my car to be finished. She finally departed at 2.15. Why make promises you cannot keep.

Fantastic experience. The salesperson Mr. Lloyd Clarke is a great asset to your company. He was very professional and pleasant throughout out the entire purchase of my new car. Overall a very easy way to purchase a car. I highly recommend Mr Clarke and the dealership.

Very happy! They have a great package to keep your car maintenanced.

THIS DEALER PROVIDES OUTSTANDING SERVICE. THERE ARE NO WORDS TO DESCRIBE IT BETTER.

This time aroun d , service was good. Thanks to Val

The easiest and most comfortable car buy I have ever had.

Very good in costumer service and time .....................................................

The facility is clean and in good conditions. The service was fast.

Great exceptstated tire pressure was off at every tire. I believe it was. Ever checked!

Always truthful with your service needs and very much helpful all the way to the driver who takes you home.

Great service, my car rides great. My service person was very nice and explained everything.

Robert Williams was very, very good. I drove a great distance because he treated me well 18 months ago at his previous location. I was not disappointed. He defines "Customer Care".

Having recently lost my car to Hurricane Irma, I was unexpectedly put into a position of having to get a new one. After doing some research, I decided I would look into a Nissan Rogue and went to Autonation Nissan Pembroke Pines. Upon arriving at the dealership , I was met by Wilfredo Cordero, Sales and Leasing professional, who was the absolute best (plus he also serves up a wicked cup of coffee). Wilfredo takes an honest approach to his job, willing to assist however possible, all to ensure that the I was happy with price, vehicle selection, and the overall car buying/leasing experience, which let's face it, can be taxing to say the least. Wilfredo make certain to break all these conceptions and truly made the whole experience a pleasure. This same mentality and business ethic even extended into Finance and Jason Moreta, Financial Services Manager, who was also fantastic to deal with (and he has a great sense of humor as well). In all, the car buying experience could not have been smoother. Congratulations Autonation Nissan Pembroke Pines on such a fantastic crew. They truly make the difference from what could have otherwise been a very stressful ordeal with other dealerships!

Service department is not good. Had to wait almost three hours for an oil change. The people don't care seeing you there upset and if you ask them something they could careless. When drop your car now the kids worker are on there phone texting and playing around. I do not like going there. Not treated nice and always complain to the manager. Very unprofessional place if business. I never give the service dept a good review.????

Great experience. Would buy another auto there and recommend to friends

Great service , Friendly guys and fast in services

exelente servicio, tiempo de espera adecuado y todo el personal muy agradable dentro de las oficinas y en el area de mantenimiento de vehiculos. una gran experiencia.

Juan Amaya of Nissan Autonation in Pembroke Pines consistently exceeds my expectations. My car did not turn on unexpectedly and when I arrived at Nissan Autonation, Juan immediately assessed the situationre and determined that I needed a new battery. He explauned in details about its life cycle and offered solutions to mitigate future occurrences.

Exceptional customer service and buying experience. Pembroke Nissan treated my wife and I with great care and respect. Abby Ganges was and has been very helpful to us in our car buying experience. I had a deal worked out with another dealership and was working on the details when I called Robert Dywer at Pembroke Nissan . I had found the truck on their website and called Robert for price and dealer fee's. Without hesitation he gave me his best price . Spending three weeks researching this truck and it's pricing, no one was even close to his price. In fact Robert related to the fact that my wife and I would not find a better price. I called the other dealership and salesman I was working with and he said if you can get it at that price you should buy it and we did. Thanks Robert, Abby and everyone at Pembroke Pines Nissan/ Auto Nation.

Jo Dash, THE best car salesman at AutoNation, hands down.

Everything was great. My service advisor, Chris Landrove, is very efficient and helpful. I just don't know why I never get any coupons mailed to me or emailed to me for service. I just get coupons to buy a new car. :) Thanks.

Good experience over all. The waiting time can be long

As always excellent service. Mr. Daniel was very professional and he met my expectation. I am so happy with my new Murano and satisfy with the deal. I highly recommended it.

I come here for everything that has to do with my car. Bought my 2nd car here 2 years ago. I always go to Chris L. Best service in south Florida

Car service- When I called to make the service appointment I was on hold for 15 minutes at which point the service department came on and then hung up on me. I had to call back in to make the appointment and was on hold for another 10 minutes. When I showed up to my appointment, the computer wasn't up and I had to wait an additional 10 minutes for service to begin. I was one of the first appointments. In fairness, this was during the preparation for Irma so I can understand if peoples minds were elsewhere, I've just had continual poor service from this department ever since I've purchased my car.

I took my car for regular tune up and came out so satisfy with the overall service that I got. The coffee is free Lol, but the staff especially Caress Bradley were awesome.My maximum felt so good when I left I was bragging to my family. I recommend any one to go there. Great place, great people!!!

My appointment to service my 2017 Pathfinder at 5000 miles, went flawless. First class professional approach in doing business.

Great job. Just picked up a new Nissan Rogue. Vehicle was prepped and ready to go. Nice team to work with.

My service advisor Lamar was so professional, honest, accommodating and helpful with the process and I appreciate him taking the time to explain the repair needed.. Good guy

Auto Nation Nissan made my car buying very memorable. The service was simply awesome from both my salesman Jo and Manager. Thank you !

Very fast and efficient experience! Chris is an awesome service advisor!

My daughter takes her Nissan in today (08/22) to this dealership for an oil change and check up before heading back to school on a 500 mile drive. She receives a call from her Service Advisor after a half hour and told her car is ready. She returns to the dealership to see her car running with no one in it. She receives her paperwork, keys, pays her invoice and leaves. As she is driving and is nearly home she notices a laundry lst of concerns with the invoice that may need to be taken care of including such things as Power Steering fluid, brake fluid, etc. No one called to ask her if the wants it taken care of. No one physically told her about it.They just send her on her way for her long drive.

Great experience. Daniel did a great job. As a first time Nissan customer I am very impressed with my CPO Pathfinder. Thanks for a great product.

This was my first automobile purchase and Rob Hassan from Autonation of Pembroke Pines made it painless and stress free. The whole process went smoothly and even better, I went home with my new Nissan Sentra. Thanks Rob and your great team. Ill be back for service.

Honest, patient and received the best price. Weston Nissan flipped flopped the numbers and truly insulted my intelligence. Rob Hassan took great care of me and earned my business. Great guy and great dealership. I drove from coral springs to Pembroke Pines to make my deal. Thanks Rob.

Just got a 2017 Nissan Rogue and everything was perfect! Diana Peach was my salesperson and she was great! She gave me her best price from the beginning and made sure I had a good experience. I highly recommend this dealership.