Recent Reviews from AutoNation Nissan Pembroke Pines

Took too long to meet with my service provider. I never had that experience in the past. I also had to call and check on my car after 5 hours if my car was ready or if there were any issues. No one called. I had to ask my service provider for my paperwork to check out because the cashier never received it after I called the hour before. The level of service has gone down tremendously from the initial greeting to leaving after service. That was a reason why I continued to bring my car for service. If I wanted subpar customer service, I can go to Jiffy Lube or Midas.

Everything was smooth and Keri was extremely amazing and helpful!

Luis was excellent in his customer service and attentiveness towards my ease of selling my car today. Thank you for making my transaction easy

AutoNation Nissan in Pembroke Pines did a great job on my vehicle. The staff was responsive and polite. It took a few days for parts but they got the job done.

I am not happy with my service. I’ve tried calling and no one has answered the phone. The service advisor did not contact me to tell me what I needed for my car. They also did not rotate my tires which was a part of the package. I am highly disappointed.

My car was repaired and back to 100% operability. Hipolito the service tech was very detailed oriented and professional.

All the Sales people treated me with much respect and professionalism. I could not have been more pleased. There was no pressure to make any decisions and that makes a big difference! Update -- 8/12/2022: I took my vehicle to the dealership yesterday. Beatriz treated me with much respect and professionalism. She told me all the work would take up to 2 hours to complete; a little long, but at least she let me know this in advance. Sure enough, just under 2 hours later, my car was ready for the road again. Thanks to the folks at AutoNation for the bonus car wash also. It was a good start to the day.

Excelente servicio! muy puntuales, me gusta que son claros en cada información.

NV 200. Compared to other mechanic shops. They are a bit more expensive. But they do deliver. Even thought they are short of staff. I work retail and I know the pressure. Been going here for 3 years. No issues with my van after service. Last time it took a day for me to find out what was going on. Had to call them because they never called me back. I noticed they are even shorter of staff... understand

Comfortable waiting room.

From my personal experience I can tell you that MRS KRISTINA SCOTT she is one of the best binary options/forex managers I have met in a while. I had lost over $3000 on the advice of managers who have little to or no experience. Today I remain grateful to MRS KRISTINA SCOTT for coming through for me during my early days of trials and errors. If you’re new to binary and forex options and you’re already giving up, take my advice. Don’t loose your hard earned money unnecessarily. Reach out to a professional team today. Do remember to mention me as your referral so I can earn my bonus. One good turn deserves another, right? You can contact MRS KRISTINA SCOTT via WhatsApp: +1 (360) 504-6439 Email: kristinascott122@gmail.com

Courteous customer service. The dirty interior of my vehicle was even vacuumed! Wow! Kudos to ya'll.

My experience at AutoNation Nissan Pembroke Pines was great, due largely in part to the staff's time, attention and communication. When I say staff, while I know there are countless technicians, mechanics, etc. whose names I'll never know ( but whom I very much appreciate)...I am referring specifically to Kevin, who served as my designated point of contact from day one until the end. I cannot say enough great things about this young man. He was one of the first ones on site when I initially dropped off my car for service and was one of the last ones there at the end when I picked it up. All the while, he was always diligent about keeping me updated on my car's status, timing, insurance info, charges, etc. As someone in customer service and an entrepreneur, I can respect the work ethic, effort and intentions of people at all levels of a company. That being said, I need to give an honorable mention to Mr. Hassan, one of the managers of the dealership who did not hesitate, after having learned of my unique circumstance that ultimately led to a lack of transportation that I very much needed for health reasons, etc., to see to it that I was arranged with a temporary car for the 2-3 days that it took for the rest of the work to be done. That kind of follow-through in customer service and doing right by the customer will be forever remembered and appreciated on my behalf. All in all, if all the staff could conduct themselves like that of Kevin and Mr. Hassan, I am certain they would leave satisfied and at peace during a time that is otherwise frustrating and filled with uncertainty.

The Service department is horrible and unprofessional, they will have your car just sitting there .

Salesman was very rude

Great costumer services. Orina and Mario help me a lot!!

It was refreshing to encounter care consultants who are professional and forthright. Kevin reviewed the servicing I was expecting and gave an estimate of how long the job would take. Thanks for respecting my time. The job was completed prior to the expected wait time. I left feeling very satisfied the job was done above expectation.

El servicio en general fue bueno, solo quiero comentar que cuando estuve en el mantenimiento anterior me entregaron el auto más limpio, de hecho había una persona limpiando el auto cuando me lo entregaron. Pero el servicio funciona muy bien.

I purchased a 2020 Infiniti Q50 from this location. I had a few issues with the purchase, so I called and spoke to the general manager Mark Gonzalez. He took care of the issues very fast. I appreciate it Mark. Thank You

We are very pleased with the service we received from the team, Danny Linares was a pleasure to work with. I would visit again. P

AutoNation Nissan in Pembroke Pines provided the best customer service. From the moment you walk in to the moment you drive the car off the lot. Lead by the GM Raul.

The service is good, the attention very polite, but the time waiting there is too long, despite I arrived half an hour early of the appointment time.

A most inviting and welcoming experience from a very knowledgeable sales and administrative staff regarding the products on offering. They made me feel that I was their only client, Very little reading of the manuals was necessary after my departure! A most rewarding and memorable experience!

Othniel Arteaga went above and beyond to provide excellent service. I greatly appreciate it, his efforts should be translated to $$$ for him

Autonation Nissan is my go to place for all my car needs and services. Romero is great also!!

Everyone was extremely helpful and caring. The only downside was the prolonged wait time. Even though it was partly the fault of my insurance company, but the AutoNation staff went above and beyond the call of duty. They did me a solid the day I bought my car. One of the employees even let me use his phone charger when my battery was about to die.

This is my 2nd time buying a car from Auto Nation and I am completely satisfied with their incredible service, Nick is completely dedicated to helping the customer obtain the best loan available for them. 👏

I had routine maintenance done on two cars at the same time. They were extremely short staffed, but, my service advisor (KERI) was quick, courteous , and professional. Through all the chaos and confusion going on around her, she treated me like a VIP. This is, in my opinion, is what customer service is about......Thank you Keri.

This is the only dealership that has ever serviced my vehicle. I took it in for an oil change and removal of a nail in my tire. I had recently purchased four tires about three months prior and thought the patch was covered by the tire road hazard program included in the quote for the tires. The advisor said I didn't have any coverage for the tire repair, but I could purchase some type of maintenance plan. The technician identified some additional services needed, so I authorized the additional services to save a return trip back at a later date. I mentioned a service that I thought was needed. Since I authorized the additional services recommended by technician, it would have been nice if the advisor would have informed me that I had that service done 7 months ago (I realized this when I got home and reviewed a prior bill). It also appeared that I was charged twice for the tire repair, I have one charge for the tire plug and another charge for tire repair, mount, and balance. This location is not close to me. After my last few visits, I think I may need to explore a closer option for my vehicle services.

Great services 🤩

Jerry was really nice very professional he went above Bob set up everything in the car showed us how to operate How to connect the phone to the car how the T v's work Very sweet professional guy

The recall was finally resolved however the mechanics recommended a ton of work on my car, that after seeking a second opinion, it did not need.

Her trading is second to none, Mrs Anita has a successful mindset alongside superior technical knowledge. Amazing work culture, everyone is willing to invest with her because she makes good profit of over $14,050 with just minimum of $1000 in 7 days, Contact her on WhatsApp:+12133736954 Email:anitacrypto44@gmail.com

Second review. I will never ever return here. I will never ever get a Nissan. They always put you on Hold when you are calling them, I have an issue with my cars' tire, i am paying for a freaking insurance yet they deny to change my tire "just like that" My car still have problems they won't fix.

Great service ! Luis really help us out and gave the best customer service ! I would go back anytime

Juan was awesome. The process of selling my vehicle was smooth and quick!

The advisor assigned to me was no able to find correctly my history and service paid for my car in advance and tried to charge me, I gave her the previous invoice and with help of another associate she find the correct record. When the car was ready she try to charge me again and said to me again your total is ... I look at her and she realizes that we discussed this before at the end she advise me about what my car needs to be take care of after the car was out of the shop. Really disappointed.

They are amazing they did everything to help with my car they got me in quick and of the service advisor couldn’t do it then the manager was amazing I will tell my friends and family to come here

consistently the worst experience ever, wish I could rate less than one star, gave us the car back with ants in it after keeping it for a week, took it back and they say they bombed it and cleaned it but it still is full of ants. managers have an attitude when you expect them to just do their job. took it back again and they say they are bombing it again for the ants.(maybe they should just spray the areas where the ants are coming out of the trees in the parking lot and they wouldn't have this issue), just a thought.

I was not 100 percent satisfied. I went in for an oil change that went ok. My salesperson was busy..however when my car was ready it sat there for 10 mins and no one called for me. I waited another 5 mins and finally I saw another sales person to ask for help. Finally I got the invoice to pay. I had to ask for a sticker in the window for my next oil change.

They are liars and scam artists! Avoid this dealership. They do not care about their customers after a sale.

Certainly the best experience thanks to Yamel Perez (Sales Rep) and Alberto Turienzo (Manager), I'm a Nissan customer since 2003 thanks to their Professionalism...!

Manager was sincere and very helpful.

i love the experience because its my first new car in a longtime! carlos 5 star all the way. ask for carlos from peru. the manager and finance manager worked it out great and never gave me a problem. the whole nissan group at this dealership was great! i am very pleased!

This was my first time at AutoNation Nissan Service. It was more efficient, then any other service department I had used in the past. The staff was friendly and my service advisor, Keri, was available for questions, at any time during the process. As a bonus, they give the BEST FREE car washes.my car was spotless, including the rims, when I left.

I arrived at my scheduled appointment early. And I was promptly greeted by the service intake worker who checked me in. Less than five minutes, Champ, my service advisor, was there to complete checking me in and asking me what type of service my vehicle needed. I proceeded to tell him about my car not starting (I believe it was the battery which was still possibly under warranty) and to check my brakes. Even though Champ offered me to wait in customer's waiting room, I choose to leave the vehicle and have Champ call me (if anything else was needed and when the vehicle was ready. Which Champ did call me and informed me that my vehicle was ready, the battery was under warranty, and that my brakes were OK. Once I back to pick up my car, I went straight to the cashier and checked out. Everything was great. Until I received an emailed at 5:47pm stating that third reminder, don't delay essential brakes and tire service. That was one of the reasons I took my car to be serviced. However, this creates an inconvenience for me and my family when this service could have been done during this same visit/day. Believe me, I do know and understand that mistakes and miscommunication do happen. For me, my family and friends who ride in my car safety is important me; so, I will have my brakes serviced. AutoNation Nissan has been and is my choice of having my vehicle service since 2016. An inconvenient but Understanding Customer

Had a recall repair done today. VERY quick service. I was there less than an hour total. The staff were helpful and right on their game. Great service experience. The waiting area was clean and comfortable.

I have NEVER waited two hours for an oil change and tire rotation before!

Great customer service and attention.

Todo el equipo de trabajo de esa sucursal de Nissan, brindan un excelente servicio. Tuve una buena experiencia el día que llegue hacer el cambió de aceite a mi vehículo.

I had to wait for over an hour before someone approaching me. After the work was done they didn't even clean my car. The only reason I am actually rating 2 stars instead of one is that in the past service used to be better

My recent experience at AutoNation Nissan Pembroke Pines was excellent. Jules, Marc was professional, responded promptly to my inquiries and was a pleasure to have as my salesman. I had heard stories of salesman being difficult: however, Marc was quite the opposite. This was my first car purchase and he handled me with care!

This last visit was not what I was hoping for. I've come to this dealership for a couple of years I want to say so I'm somewhat familiar with the time it takes for service, specially oil changes. After my car was serviced, it was put on the queue to get it vacuumed. After watching my car sitting there in front of my for 20 minutes I went to look for my service specialist. She was nowhere to be found. Apparently she had gone out for lunch. So I proceeded to ask another associate to check my car out. I then called the service area manager to report it but was not able to get to him. In the middle of my frustration a gentleman wearing a black shirt (not sure what his role was) was walking by me and asked me if everything was okay. So I proceeded to tell what was going on and he was able to help me locate the rep and key. It took 4 people to locate my key and finally was able to leave without my paperwork. I was there for 3 hours for a simple oil change. Hope next time is much quicker.

Thank you to Renzo in Parts department and Romario my Advisor. Recalled on headlights for my 2013 Altima. Took a while for Nissan Pembroke Pines to receive, once the headlights were received the team made the process quick and easy. The woman that answered the phone was very nice and she was the one that executed this awesome service. I asked for the best and she delivered, thank you for all your help. Sorry I don’t have her name. Blessings..Ida

was Great

EXCELLENT. STAFF WORKER KERI, REVIEWED MY NEEDS AND ALL TASKS WERE COMPLETED PERFECTLY!!! TOOK CARE OF MY VEHICLE SERVICE REQUIREMENTS. THANKS TO ALL WORKERS INVOLVED IN THE TASKS.

I am a fan of Nissan cars. At the dealership in Pembroke Pines, they are professional and always help me in anything I need. Because of this, I will definitely continue to lease my cars with Nissan.

Very good service. Good willing people and very friendly

Someone cut in line when l was there

I took my car to get a oil and filter change with the multi point inspection. Once my car was ready I asked about the inspection because I knew I needed brakes and I was told that the inspection wasn't done and that they didn't know why the mechanic did not perform the inspection. This is so disappointing 😞 because this is not my first time experiencing this type of service with autonation nissan pembroke pines.

My experience at Nissan went well. Great service, awesome people, and, most importantly, great cars to drive.

i took my 350z in for service and my advisor Kevin Ledesma made the experience smooth as can be! Definitely earned a forever customer with his friendly communication and effective service! Thanks again Kevin!

Convenient location. Friendly atmosphere and good service

Buena atención y asesoria.

I placed a car on hold with the intent to buy it and they sold the vehicle while it was still reserved/on hold!! Low down and unscrupulous!! Buyer be aware!! There are other dealerships out there that are honorable; do your research and seek to do business with those that keep their word! P

Brought in my 370Z for a routine oil change service and Kevin provided outstanding customer service as usual. Only dealer I trust to work on my car.

Took my juke for a tire rotation with Kevin and it was a super smooth experience. Highly recommend him!

I won't ever go back. It took nearly 3 hours to determine if my tire could be saved because there was a screw on the border line of the repairable area and too close to the tire wall. I wasted so much time trying to wait when I could've been getting it fixed sooner. Plus nobody communicates, if I didn't ask around where my key was after receiving a call from the service tech, I would've never known the cashier had my car key. I just won't ever go back.

Great Service, they serviced my vehicle in a timely fashion.

Good service

Got here at 7:15am right after they open to pick up at part. No employee available to help and no manager. Woman at cashier was of no help, didn't know who could assist. Will not come here again for any business.

it is good serious personal service with several alternatives and helps to get a good payment alternative

Worst Nissan service center ever. FRAUD… BEWARE. My car had an Airbag issue. It was under the warranty at that time. They told the part was back ordered because of COVID. I waited for more than 1 year. I enquired about the part multiple times but the reply was “still waiting for part to be delivered”. Finally, they told me to bring the car for repair. I left my car for 3days. They told my that the repair was completed. However, after 2weeks the airbag light came back again. I went back again and then I was told that they never replaced the part because now the car was not under warranty. Why did they keep my car for 3 days if they couldn’t repair it? Why was I lied to about repair when I picked my car? They had no answer. Just refused to honor the warranty and repair. AVOID at all costs if possible.

Besides the wait to drop off the car , I feel that service is ok…. Could work some on customer service care… I got there and had to wait because the guys that your assigned are talking loudly laughing or walking around … looks like they don’t care really. Once they want to help you like about an hour later they’re very nice . I got my car fixed perfectly no issues ,for my rental all down perfect …. So I would just say work in the drop off area. Thanks

Prompt Friendly Service Made me feel at home. No Hassle

Excellent attention and excellent service me thank you

The overall experience was very good. I was able to easily book an appointment online and when I got there, everyone I encountered was very courteous. I usually drop off my car and come back for it, but this time I waited and the wait was not too long. My car drives great and I am pleased.

Como siempre, muy buena atención, sobre todo la de Othoniel. Gracias.

Lloyd Clarke did an amazing job with making sure I got the vehicle I wanted for the price I needed. He was quick with his service, polite, informative of my options and just did an overall great job. I truly appreciate him and absolutely love my vehicle!

Great work and customer service from my salesmen Roberto Barrona. Also great service from finance gentlemen.

All the employees I interacted with were very polite and customer oriented. I express my concerns they listen and came up with a solution. Thank you

Kevin was an excellent service advisor. great customer service

Outstanding salesman Wilfredo Cordero Auto Nation Nissan Sales also Finance manager Michael Chisholm Auto Nation Nissan(Finacial Manager)

PLEASE DO NOT COME TO YHIS PLACE!! This is place is a fraud. They give a quote and charge you a different amount!! You will Not be treated with respect or honesty. They people who work here are very disrespectful and dishonest towards costumers

My sales rep. Orianna was amazing through out the ordering of my new vehicle. She kept me updated on the arrival of my suv as well as assisting me with any questions I needed answered. Michael in financing was very helpful as well with explaining documents. Roberto in the loaner department was such great assistance while I waited for my suv to arrive. All were very professional and welcoming.

Jamel was great, he was helpful and made the process super fast and easy

I had great experience buying my car with Mario.

bought my miata here. financer was very helpful. unfortunately do not remember her name. natalio was my sales rep. very eager but kind and helpful nonetheless- one thing- ALWAYS GET AN EXTENDED WARRANTY. its saved me twice already from costly repairs

My experience was fulfilling. I got my car service and then washed. I was well taken care off.

Our service advisor Romario was friendly and helpful. Attended to us fast and gave us detailed information on what needed to be done with our car.

Manny Gomes was fabulous.

Always have a great experience. This last visit I actually went without an appointment (which I always recommend) but they still accommodated me and got my service done quickly! All service advisors are great, the man whom cleans the inside of car is great and Rob thank you for always watching out for your customers!

I would put 0 stars if possible. On 4/26/22, my husband took our 2018 Murano in for maintenance service and to have a new tire installed. He was assisted by Service Advisor Kevin Ledesma who ordered a new $251.00 tire to replace the left front tire that was plugged in March, 2020 and developed a slow leak. He expressed concern to Kevin that when maintenance was performed, the plugged tire on the left front would be rotated to the left rear which opened up the possibility of the wrong tire being replaced once the new tire arrived. Kevin insisted and assured him that would not happen, that the plugged tire would be replaced with the new tire. Maintenance was apparently performed before the new tire arrived. On 4/27/22 he tried to reach Kevin to ask if the car was ready for pickup, but was told Kevin was not at work. On 4/28 we were finally able to pickup the car. The car was not driven and parked in our driveway from 4/28 to 5/23. On May 23rd, as my husband was leaving to go to a doctor appointment, the low tire pressure warning light came on indicating the left rear tire only had 15 lbs of pressure. Upon inspecting the left rear tire, he noticed it was the PLUGGED TIRE...the one that was supposed to have been replaced with the new tire which means the tires were rotated before the new tire arrived, and the plugged tire that was originally on the left front was moved to the left rear by whoever serviced the car. That means a perfectly good tire moved to the left front was disposed of and replaced with the new tire, leaving us with a leaking plugged tire on the left rear of our car. On 5/23, he called Autonation and spoke to SA Kevin Ledesma who said it wasn't his fault and there's nothing he can do. My husband called back and asked to speak with a manager and was transferred to GM Mark Gonzalez. He complained to Mr. Gonzalez that the wrong tire was replaced by their service department sometime between 4/26 and 4/28 and that the fair thing for Autonation to do is to order a new tire to replace the leaking plugged tire they left on the car. Mr. Gonzalez was very indignant and unapologetic; said there's nothing he can do about it because too much time had transpired between 4/26 and 5/23; said he could order a new tire but we would have to pay their cost; and even insinuated to my husband that he was lying. I spoke with Mr. Gonzalez and argued that the blame lies with Autonation and they should absorb the cost for their mistake of replacing the wrong tire on our car even after our concern of that happening was expressed to SA Ledesma. Mr. Gonzalez said he could not provide any remedy for this situation and that we were basically screwed. When informed Mr. Gonzalez that a complaint would be forwarded to corporate he told me to go right ahead and do it because he'll be the one responding to the complaint and he still wouldn't do anything to correct the mistake...a mistake he refused to admit was made by his service department. GM Gonzalez is the epitome of bad management practice and poor customer satisfaction/service relations. UPDATE: I changed my rating from 1 star to 4 stars because on 5/28 my husband received a call from Chris Vazquez from Nissan AutoNation Pembroke Pines. He said he was put there to resolve issues and he did exactly that. Chris went above and beyond to resolve our tire issue; even picking up the vehicle from our home and delivering it back to our home once all problems were addressed and resolved and even did a thorough check to ensure the vehicle was in tip top condition before returning our vehicle. A big THANK YOU to Chris Vazquez for taking control of our situation and resolving our issue to our complete satisfaction! Because of Chris we will return to have our vehicle serviced there!

great service great expectations

The representative, Keri was great and made sure I was taken care of. Both Drivers (Joe and Bob) with the courtesy car were so sweet and very funny, way better then taking Uber.

Excelente servicio 👍

I bought my car here and I really recommend them, I had a great experience with Mario, he was very nice and professional, I am very happy with my choice and i will definitely be back 👌🏼. Thanks Mario and team!

We just bought a brand new 2022 Nissan Pathfinder, our Sales Rep Juan was super, kept us up to date on delivery of car, Dealer staff were friendly and helpful, buying process was easy and transparent.

Dealership is ran professionally both at car sales and service! I have been going here for years why because of the wonderful treatment giving to me and my family. Rob in fleet inventory always there with a smile to assist me even if it’s outside his department. GM Marc amazing go shop and service your Nissan there great !!

Grateful to the sales team that made my purchase a pleasant and easy experience, I recommend them 100 percent, you will not regret it, thanks again!

First time here for service. So far good service.

I used to love this place. But it has fallen in the last two years, greatly. I went in for an oil change and tire rotation. they did the oil change and they told me that the best tires were in front so they did not change the tires. I was asking questions about other services and they were not able to answer my questions. I am considering going somewhere else!

Othniel gave me excellent service and my car is in perfect shape now

Friendly, will work with you, minutes away from where I live. Can't complain

when you arrive a fake salesperson smile tell you a fairytale about the car you want to purchase, then the deal is handed to closing agent to sign the contract, the closing agent tell you a different story. When I told the store manager I didn’t want to purchase a 2 year engine insurance he was pissed and left. Too pushy to get as much money as they can out of your pocket. I honestly think dealers should not even exist. Middle men are there to get a big piece of the pie that’s it

Exceptional service as always. Robert Hassan and his team facilitated everything and made purchase and collection seamless and effortless.

Excelente atendimiento siempre compré mis autos aquí y ahora fue hora de comprar a mi hijo y hija ,ellos felices un Nissan Altima 2021 y Nissan Sentra 2021

Excelente atención y servicio, la camioneta 🚛 muy bonita!!!

Went there to take my sister car 🚗 for service

Superior customer service immediately after I pulled into the service area. Axel assisted me, he was very friendly and professional. He was very detailed in explaining to me the service I was going ro receive and my next steps for my next visit.

Very nice and helpful. Got me in and they serviced my car quickly. Will definitely be back.

Fast service

I’m not gonna explain my experience, all I can say is I would not do any business with this dealer again. Not even to replace a light bulb

Autonation Pembroke Pines Nissan was amazing. The car I bought was everything I asked for. The service of everyone at the center was professional, courteous and caring.

I bought my Nissan from Auto Nation in Pembroke Pines two years ago and purchased the oil change/rotation package as it was most reasonable. Keeping in mind that the pandemic has caused disturbance in just about every sector, Nissan hasn't escaped it either. At least no one has said anything to the contrary. Three months ago took my car in for regular service, and the receipt stated that tire rotation was completed, when in fact, it wasn't. Presented the evidence to the manager, and he quickly rectified the situation. This time, similar negligence was evident. I requested engine filter and cabin filter be checked for replacement, and mentioned that car pulls to right (since the last time it was serviced). The only mention regarding the filters is that I refused service and the car still pulls to the right. Most likely, no tire rotation. Again. I don't know the reason for these occurrence, perhaps lack of employees, but they check the boxes and send you on your way. Shocked at the lack of service, and attention. Dissatisfied.

Courteous, fast and efficient service

Amazing service as always! Everyone is always so sweet & Kind. I was able to get a oil change & tire rotation with no issue, thanks to Axel. I always feel very welcomed when i come here, keep being amazing everyone.

Selling my car through AutoNation Nissan Pembroke Pines was a very frustrating and slow process which took over 3 hours of waiting. They could not adequately explain to me why the forms and process of selling a car through a dealer differed from the information outlined on the consumer education " Selling a Vehicle" section of the FLHSMV website. They were more interested in rushing to get my signature on the forms than properly explaining the process to me or filling them out correctly. It would be helpful if the FLHSMV included a section regarding "selling your car through a dealer" on their website to assist sellers with educating themselves on this process.

As always my sales rep Mr. Bob Williams did a great job in conjunction with the financial department, this is the third time I do business with AUTONATION and I always satisfied. Highly recommend this place, very clean and every body is always trying to make u feel better.

Raul Diaz was great, he really helped us a lot... he's very knowledgeable, and didn't put any pressure on us... His service and experience were great. If you go here ask for Him, I recommend it! Can't say the same for the Finance Manager, he was Rude and didn't even know about the existing offers on his website... My wife had to show him and the other finance guy their own website with the 3.5% APR Offer... they were trying to charge us 5% APR... That part of the experience was very unpleasant!

Being in the car market in ‘22 has been tough. But I managed to find exactly what I wanted at an amazing price at this store. I called up to check it’s availability and out the door price and luckily I managed to wind up with Bob Williams being my salesman. I love 6 hours out of state from this store but he made sure they held the car for me until I could make it down. He only gave me what I asked and didn’t try to sake me anything I didn’t want. As this was my first time buying a car on my own I couldn’t have asked for a better salesman. He kept clear communication, helped walk me through the process, held the car for me to fly down, and over all just made this a pleasant experience. The whole process went super smoothly and I was out and on the road in no time. If you’re looking to buy from this store ask for Bob (Robert) Williams. He’ll take care of you and make sure you get exactly what you want. Highly recommend. Thanks Bob!

10/10 Service thé employees were very professional especially my caretaker Alliyah Spataforaa she treated me with respect and did everything in her power to get in and out as quickly as possible.

Not happy with them as I had my car there for hours and nothing was done. I am still having my car breaking down for the same thing.

Juan is a great sales consultant totally would recommend! he even had to baby sit my granddaughter through the process. He has great customer service! My granddaughter loves Juan and she is only 6 months. He has a great heart and personality. & Shoutout to Nicholas Scopa, great manager! The whole experience was just AMAZING.

Great selection of cars, very knowledgeable sales associate, Mario, very professional finance associate, Chris. Overall, good experience.

On 4/26/22, my husband took our 2018 Murano in for maintenance service and to have a new tire installed at AutoNation Nissan Pembroke Pines. He was assisted by Service Advisor Kevin Ledesma who ordered a new $251.00 tire to replace the left front tire that was plugged in March, 2020 and eventually developed a slow leak. He expressed concern with the possibility of the wrong tire being replaced with the new one if maintenance was done and the tires were rotated prior to receipt of the new tire. SA Ledesma insisted and assured him that WOULD NOT happen, that the plugged tire would be replaced with the new tire. On 4/27/22 he tried to reach Kevin to ask if the car was ready for pickup, but was told Kevin was not at work. On 4/28 we were finally able to pickup the car. The car was not driven and remained parked in our driveway from 4/28 to 5/23. On May 23rd, as my husband was leaving to go to a doctor appointment, the low tire pressure warning light came on indicating the left rear tire only had 15 lbs of pressure. Upon inspecting the left rear tire, he noticed it was the PLUGGED TIRE that was supposed to have been replaced with a new tire. That means our concern over the wrong tire being replaced did in fact happen! The maintenance was performed and the tires rotated before the new tire arrived; thus the plugged tire that was on the left front was moved to the left rear by whoever serviced the car. So a perfectly good tire that was moved to the left front was disposed of and replaced with the new tire, leaving us with the leaking plugged tire on the left rear of our car. My husband immediately called Autonation and advised SA Kevin Ledesma of their error. Kevin responded that it wasn't his fault and there's nothing he can do. My husband called back and asked to speak with a manager and was transferred to GM Mark Gonzalez. He complained to Mr. Gonzalez that the wrong tire was replaced by their service department sometime between 4/26 and 4/28 and that the fair thing for Autonation to do would be to order a new tire to replace the leaking plugged tire they left on the car. Mr. Gonzalez was very indignant and unapologetic; said there's nothing he can do about it because too much time had lapsed between 4/26 and 5/23; said he could order a new tire but we would have to pay their cost; and even insinuated to my husband that he was lying. I then got on the phone with Mr. Gonzalez and argued that the blame lies with Autonation's service department and they should absorb the cost for their mistake of replacing the wrong tire on our car even after we expressed concern of that possibly happening to SA Ledesma. Mr. Gonzalez said he could not provide any remedy for this situation and that we were basically screwed. When I informed Mr. Gonzalez that a complaint would be forwarded to corporate he told me to go right ahead and do it because he'll be the one responding to the complaint and he still wouldn't do anything about the mistake...a mistake he refused to admit was made by his service department. GM Gonzalez is the epitome of bad management practice and poor customer service relations. We will let it be known and warn others from doing any business with AutoNation Nissan Pembroke Pines due to their total lack of taking any responsibility for the error made by their service department and/or Service Advisor and leaving us without remedy.

My service advisor was very detailed, patient and understanding.

Kevin has been assisting with me the recall on my headlamps and his customer service has been great ! He has been in contact with me about all the updates on the lights , couldn’t have asked for a better experience with Nissan !

The service was good, but I was surprised that when I came, the service person didn't check that I was a customer of Auto Nissan. He even asked me the purpose of my visit, especially when I notify that I need to do the contract regular service maintenance of my Murano when making my service appointment. In my experience with previous Nissan dealerships, the service person always knew the purpose of my visit, and what I did was confirm the purpose and if I wanted to check something else on the car. I also noticed that I have to sign a working service agreement with an amount indicated in the agreement that I need to pay when the service contract, which is very confusing, already covered the service cost.

Great customer service!

Mrs Taisha Carson is a very professional and extremely hard working Forex manager. She puts her clients needs as #1, she is very responsive and gives expert advice throughout the trading process. I have invested and also made multiple withdrawal with Mrs Taisha Carson and would highly recommend her as the best forex manager on the block do yourself well and contact her. Email: taishacarson021@gmail.com Whatsapp: +1 (910) 502-3651

Customer Service was good.

Great experience with Nissan AutoNation Pembroke!!! Took my car in for oil change and tire rotation. They picked up an issue with a lower control arm bushing cracking and resolved this with readily available OEM Nissan parts. Service was efficient and my Pathfinder was ready in no time. For excellent customer service, ask for Othniel Arteaga! He will make sure you have a great experience at the Nissan AutoNation Service Center. If you need a new or used car, I speak to Russell. He understands what customers want and is a no BS sales guy.

Everyone was extremely helpful and performed the service in a timely manner.

Caring, communicative staff looking out for their customers. Only didn’t give 5 stars due to long wait time.

Worst place do not take your vehicle here they will lie and try to upsale you. No customer service at all was even cursed at by one of the kids you have working there named Anthony. Dropped car of with appointment on a Tuesday 7 am appointment never got an update on car had to continue to call to find out nothing had been done. Left car there for a week and nothing had to call Manager Mark Gonzalez who again gave me the run around and tried to sell me on getting a whole new spoiler fir my car instead of just changing the light on it. He was also trying to make it seem it was my fault about what was going on promised to call with update on car but never did. Whole experience was horrible never been treated so badly as a paying customer before. Not to mention I was cussed at when I went to pick car up. I know this is a multi million dollar company and im just one customer but im in the retail and customer service for over 25 yrs and interact with hundreds of people in the area weekly and because of the way i was treated will never refer anyone there as long as this treatment continues. Someone Needs to re evaluate what is going on at this location

Very satisfied with Alvoro Hinestroza with his handling of my purchase of my "Kicks" Nissan 2022 car. He was very professional and articulate in his sales approach.

Axle is the Best! He’s attentive, knowledgeable and make sure the job is done right!!!!!

Just bought my new Nissan Kicks in here. Alvaro is very helpful and there is the only dealer didn’t charge mark up price. Everything is smooth and quick with a reasonable price.🫡🤗🥰

I was seen without an appointment to get my oil changed and to have my tire checked (I knew I had a nail in it). My technician Axel was amazing and communicated that I needed a new tire and that my tire couldn’t be repaired due to where the nail was located on the tire. I told him that I would shop around and check prices and if they were the best price would come back to get the tire. When I drove into the shop the tire with the nail was low on air 20 - although I did not buy a tire I was expecting them to at least fill my tires to the correct pressure. I left with the tire at 20 and had to put air myself. Otherwise this would have been 4 star review.

Took my car in for servicing last Monday. I specifically stated, Im brining in my rogue for Servicing for 120,000 or 90,000 miles, In addition i'ts driving rough, and I also stated that the tire maintenance light is on I have to say, they were polite on dropping me back home to wait. I got a call from Rodriguez from servicing informing me of the issues. I had to replace the suspension, alternator belt and transmission fluid and advise I should go ahead I get my oil Change done. He also stated that he would help me out with the cost of the transmission job, quoted me around $1380. I approve to move forward with cost quoted. At the end Of the day he called to say I can pick up my car, keys at the casher. At 6:30pm when got there and receive a $1717.00 bill, its not what was quoted to me, there was only a $20.00 discount, the tire maintenance light was still on, car was not washed. I asked to speak to the manager they all left for the day. Tony came to speak to me and was absolutely defensive and basically could not help me because he didnt service my car, I reminded him he represented NISSAN, regardless of who worked on my car. I asked Tony about my tire maintenance, he said I needed my tires rotated. I thought was, isnt this part of my servicing. My car was damage when I took it in, but the muffler was hanging when it came out of servicing and now ALL the lights are on. WHAT THE HELL NISSIAN. This is my third Nissan Rogue got them all in Maryland and they were service in Maryland and never had a bad experience. Looking at my receipt they put me under somebody else's name and email address, so they will be filling out the survey and not the person, me, who had the experience.

Hemos tenido una maravillosa experiencia adquiriendo nuestra 2022 pathfinder, de la mano del vendedor Raul Diaz, quien desde el primer momento nos aconsejo sin presionarnos, nos explico cada detalle y nos acompañó amablemente durante todo el proceso. Muy satisfechos y agrdececidos con él.

Everyone was very pleasant and proffessional. Robert was extremely nice and full of energy. They were somewhat short staffed.Only three guys there,but I couldn't really tell,because their customer service was A++ Update ***I have been getting my vehicle serviced here for 2 years. My guy was Robert initially. He was very nice and professional. He stopped working there a few months after I met him. Then I had a gentleman that wasn't to nice and I wasn't impressed with his customer service skills so I don't remember his name. When I returned again for oil service I had a different gentleman name Manny. He's very nice attentive and professional. I had a issue with my driver seat and it's been months and the issue was never resolved. Their turnover is horrible. I talked to Robert about the issue I also spoke to Manny, and two different managers. Zane whom after a few months is no longer there either,and didn't write any notes about our discussion. So when I went this time I met Fernandez the new manager who was brought in from Atlanta. His arrogance didn't sit well with me. Maybe he will last a little longer than all the other managers that stated they were there to make necessary changes for the better.Based on my experience I have my doubts.Needless to say my oil was changed that day,but my issue still not resolved. The only good thing that came out of it, is some of their pleasant employees. Joe who greeted me when I arrived.Nesto the Columbian gentleman I also met that day. Lloyd my always so pleasant Jamaican sales rep.and Rob the sales manager. who's always walking around being ever so pleasant like always! Their customer service is always on point, with the exception of the rude receptionist named Cooper.They always make me smile each time I go there. This is the reason why I'm a repeated customer. They just need to work on keeping their word and fix my seat!

Asesor de ventas Raul excelente vendedor magnifica atencion lo recomiendo.

I scheduled an appointment for a specific date and time for AC repair and brakes. I dropped off the car at 11:00AM. as scheduled. I met with the representative to go over the reason for my visit. He told me as soon as they assessed the car he would call me to discuss diagnose, repairs, estimates, etc. At 4:00PM I called my representative to follow up on the care since I have not heard from him. He told me the technician had not able to look at my car yet but he would get to it within an hour. I called again an hour later and was informed the technician would not be able to look at the car until the next day and they would give me a loaner in the meantime for the inconvenience. I agreed and went to the dealership to get the loaner. To my surprise when I got to the dealership the representative told me they could not give me a rental because they do not work with my auto insurance company. Therefore I would have to bring the car back the next day. I could not believe what I was hearing. My car had been at their shop for 7 hours and no one looked at it. The told me they would provide a loaner and they didn't. Instead they asked me to bring the car again with no regards for the time I had already taken off from work and the additional time I would have to take off to bring the car back. I asked for a manager, and of course, all managers were gone for the day. Only the parts manager was still on site and came to speak to me and offered no solution, other than I had to bring the car back. The following day I called the service manager, Eloy, and of course he was not available. I left several messages and never received a call from Eloy or anyone else. I was in total disbelief on how I was treated. This dealership claims the following on their website: "If your vehicle needs more extensive service, or you need to be somewhere else, we can also arrange a loaner vehicle for you to use. We know your time is valuable. At AutoNation Nissan Pembroke Pines, we hope to make servicing your vehicle less of a chore by providing you these convenient options". Not a true statement at all. These people have no regards for the customer's time or needs. I do not recommend this dealership to anyone who is expecting reliable, honest and professional service.

Great service

Good service

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I spent about 4 hours at dealership. They ordered a replacent part that was supposed to be delivered the next day. I pre paid for the service, but nobody called me back to confirm that the part arrived. I called the next day to inquire and was promised a follow up, but I still have not heard back.

Fast reliable service

The service is always exceptional. They make sure you’re well informed about the condition of your car and give you the best options to address all the issues present.

I went in for service regarding a recall on my Altima. Unfortunately, I had damage to the car resulting from the faulty hood latch. A young man named Kevin I don't know his last name and Rob Hassan who is a manager, both assisted me. I have to tell you that I could not have asked for better service. Although it took a while because parts are hard to come by, my car is absolutely perfect. They even gave me a rental car for the entire time that it was in the shop. I highly recommend AutoNation Nissan Pembroke Pines they are truly the best!

Made an appointment for my Honda for an oil change, transmission service, air filter and tire rotation and brake inspection When I arrived I was told they could not do the transmission service since they did not carry the transmission oil but would complete the other services. When service was complete 1 1/2 hours later they informed me that they did not do the tire rotation because the tires looked even and did not need it and they did not have the air filter. Upon my car was pulled into the service bay I noticed something hanging from the base of the engine. When I inquired what it was they said I must of run over something and damaged the dust cover. This is not the way my car was given to them. I live 1/2 mile from the dealership. Driving home the tire pressure alert came on and the damaged Dust cover with the would hit and make a dragging sound very unsatisfactory and unsafe to drive. Upon my inspection at home o noticed the heat shield was attached with zip ties. I called and left a message for the manager but as of today was never contacted back. On Monday I brought my car to Honda found out they damaged the screw holes to attach the dust cover and had the done the tire rotation and brake inspection that was needed they would have found a critical failure of the left rear brake. At no time during service was I notified of any problems. Total lack of customer service communication and safety for the customer

Routine oil change tire rotation and washer motor replacement

My service person's name is Mr. Axel, great person wonderful attitude great service very respectful. Explained everything well to me. I would love too have Mr. Axel as my service man again. Thank you NISSAN FOR WONDERFUL SERVICE

Mario was very nice and informative. However I was not able to test drive the 2022 Pathfinder like I wanted to. They had none in stock

The service is good but it takes way too long to get an oil change done. I was there over 2 hours, I wish i would not have gotten the oil change package from them.

Great service!!!

Great

Axel has been super helpful and on point. Quick easy and profesional.

Esta es la segunda vez que compramos un auto en esta sucursal y cada vez nos asombra mas la calidad del personal en especial de Raul Diaz, se quedó a nuestro lado hasta el último momento hizo mas que lo posible para que pudiéramos tener el auto que queriamos realmente un ser extraordinario. Gracias Raul y también al gerente de la sucursal otra persona fuera de serie.

At Nissan it’s a long wait but you do get a good and satisfying job especially axel reyes he knows what he is doing I would recommend anyone. Don’t be afraid to take your car to Nissan especially the one on Pembroke Pines .

This is the worst dealership I’ve ever been to. The manager doesn’t manage and the employees are awfully rude.I wouldn’t recommend anyone to ever purchase a car from here. The service dept. is trash I’ve never gotten a car wash after service which is advertised. And I’ve waited for 4-6 hours for an oil change. Never was offered a rental car for the numerous cancellations of appointments. And I received mail that advertised things that aren’t available. They’re very accommodating to Spanish people and very neglectful of the American. Wouldn’t recommend this place to anyone. Only Spanish people have great experiences here. The best thing that ever happened to this dealer is Day Foster, she’s the best in the building

Problem presented to the service dept could not be solved. However,because the problem was not resolved,the the analysis fee was waived which made me happy and then I found out they cleaned the car Interior also which made me feel even better. Problem not solved but I w As treated fairly

Wildredo Cordero did an amazing job. Very helpful and informative. He made sure I was getting a great deal. Very attentive. Ask for him directly and he is always ready to help.

I really liked the approach of Juan, he’s young and was very polite and patient. I really liked his mannerism and professional attitude in doing business with me. I know what I wanted and Juan and his manager made me feel comfortable. The entire Nissan Auto Team were welcoming and caring. My overall experience was good and I will recommend to others.

Had appt. at certain time. Waited for over an hour for oil change. Still have heard nothing about replacement lights I should be getting.

It was a great experience. Very professional team.

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Excelente atención a los compradores

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The service we had at Nissan when purchasing out Sentra was short of amazing . Our salesman was great and got us the price we had requested. We left with the vehicle we had wanted . Highly recommend them overall even the finance person was great

Great service as always

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I contacted them on April 26th about an 2017 BMW 540 and around 8pm I said I would be there next day at 12:30 to buy the car. I was very clear to the seller Raul A. Diaz that I was coming from Orlando which is about 4hs driving. Getting that they told me the car was sold and they didn’t have the decency to tell me. What kind of costumer relationship is that? This was by far my worst car buying experience I ever had!!! Lessons learned: I will never set foot on any Autonation and will never recommend them to anybody.

It’s always a pleasure

Awesome experience. I was given an honest assessment of my Rogue. They performed an oil change, cooling system cleaning, replaced rear wiper blade, tire rotation, and Brake inspection. Champ shuttled me to and from Hooters while I waited for them to finish. I’m not taking my car anywhere else 🙌🏾👍🏾. Champ thanks for your service 🤛🏾

had to correct a recall to my XD diesel truck which now runs better and also the transmission service. the service writer, Romario was great, kept me informed also returned my calls. very satisfied.

I bought my car here and and I meet Carlos Verastegui and I want to thank him for helping me choose a car he is very professional and very friendly. Thanks Carlos.

Excellent service. Found the car I needed and bought my old car. Staff was very friendly and spent less than 3 hours at the dealer. Great experience overall.

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Great and fast service. very professional and knowledgeable.

very professional and experienced people. nice customer service

My oil change was done in 1 and 1/2 hours. Good team. Professional and polite.

It was the most painless process ever. They took the hassle out of car maintenance.

Great experience and my seller Rep, Luis Diaz, so patient and kind. Go and get your car now!

The entire team is very friendly and professional. Lloyd was ready for my arrival after a 3 and a half hour driver. Thank you!

Came back from vacation to find dead battery. Tried to start by also using car key along with push button. Key stuck in ignition. Got car to Maroone which quickly replaced battery and got stuck key out of ignition. Special thanks to Eloy for his help. Have had my Murano serviced for last ten years here. They are great. Helpful, understanding and taking the time to explain options.

Us we lease Rogue, all services is nice + good service + nice websites to make appointment for service ( date & hours) working for us

The staff in both service and sales are incredibly nice and attentive. I will definitely continue to go to this location.

Everyone is very nice there my car was handled very professionally. Second car I bought from them. I highly recommend them

Well, I met Able my last visit and Able was extremely able to take care of all my automotive needs! Very personable and professional and I’m recommending his service to my friends and family!

Super fast my appointment for oil change 🥰💯💯💯👍👍❤️

Recomiendo mucho Nissan Pembroke Pines, tanto para comprar auto como para el car service. Gran atención y la mejor calidad

Disgusted is all I can truly come up with to describe the interaction I just had here. I just came back from visiting this dealership (to potentially buy a car) and I have never seen such a nasty display of customer service from an upper management individual. Mark Gonzalez, who I believe is the General Manager of this location is the most disrespectful person I have come across in a very long time. I was waiting outside with my family for a Lyft (we got picked up) and as the Lyft driver was trying to get out, the gate was closed. They close at 9:00pm but the gate was already closed by 7:30pm. The Lyft driver had no way of getting out and it was raining. We pulled up to 3 men that were standing outside discussing and my dad asked one of them if he could help. This person we now know was Mark Gonzalez. We asked him how we could get out of here and he said "I don't know how you got in here in the first place" in a sarcastic, disrespectful way as if we weren't supposed to be there. I told him we just came out from trying to see some cars and would like to go home. Then he said you need a code. We asked him how do you get the code and he says you can't be given the code I have to type it in myself (fine, security reasons of course, I'm not gonna argue with that). Then he says we have to wait until the rain stops (he didn't want to get wet I presume) (The rain just stopped at 8:00pm btw). So my dad got out of the car and asked the person we spoke to about cars (the ONLY saving grace in this story) that we were shopping for to please type the code into the gate so we can leave. Mind you, this Lyft driver has now been on the property WAY longer than need be. I was embarrassed that someone was so inconsiderate of someone else's time as it delayed him from being able to drop us off in the timeframe given and get to his next potential ride. Time IS money for them. The car rep grabbed his umbrella and went out in the rain and punched in the code to let us out. Now I know this may seem like a very small issue to not be complaining about but his character spoke so much volume tonight. His demeaning, disrespectful, snarky tone and unwillingness to even move to help is not something that should be seen from ANY upper management worker. I know this for a fact because just like him, I got my degree (the very same degree he has btw) at Miami Dade College and I for one know they taught us better than to treat people with such disrespect. So shame on you for representing Miami Dade and yourself like that. He took one look at us (IYKYK) and decided we weren't worth the time or effort. I know that this review will probably fall on deaf ears and he probably won't even be getting a slap on the wrist for this kind of behavior but I just want you all to know that you are worthy of respect no matter what you look like or what you think the person has (in their bank account). Mr. Mark Gonzalez, I know you think you did nothing wrong but I am going to pray that you become a better person than you were today and that God have mercy on your soul for being so disgustingly disrespectful to a potential customer. I will gladly take my business somewhere else. I refuse to do business with a company that allows this man to represent it. *thumbs down*

I have a terrible experience in the service department at AutoNational Nissan in Pembroke Pines. I bring my car in for repair. I received a rental car at the Auto National in Pembroke Pines. I received a rental car from AutoNational Nissan in Pembroke Pines was so dirty and no gas in the tank. Then the manager have the nerve to call me to be rude over the phone about the rental car. The reason I got treated with disrespect from the manager it's because I am a color woman. If it was a white individual that manager wouldn't be rude to that individual over the phone. It's should not matter what color a person is, male or female; We all deserve respect because we are customers. AutoNational Nissan management for Service Department needs Improvement on how to treat color people, male or female. Customers should receive excellent service all the time at AutoNational Nissan in Pembroke Pines. I am Very Disappointed as a Customer with Service Department at AutoNational Nissan in Pembroke Pines. AutoNational Nissan Service Department in Pembroke Pines needs to do better with Customer Service.

Great service and professionalism!

Excelente experiencia en el dealer Nissan Pembroke Pines. De modo especial destacar a Rosell por su agilidad, seriedad y profesionalidad en todo el proceso. Gracias!!!

What can I say,? They are a Team They cover with you the approval that you bring with and let you a good voice on the phone that you can trust in what they say., I got a vehicle here in 2014 and today I chatted online with a sales representative and so far I has been a good presents of a family setting for me and the people that I talk to or chatted at AutoNationNissan of Pembroke Pines, Fl

I had the pleasure of working with Josh at Auto Nation in Pembroke Pines, he assisted me and also my daughter, Josh is very polite and honest when it comes to purchasing new vehicles. He explained to my daughter about her buying options. He goes above and beyond for his customers and makes sure they are making the right decision. I would recommend anyone going to Auto Nation of Pembroke Pines to request Josh. He assisted me with upgrading to a 2021 Chevy Traverse LT and I could not be any happier. Josh is your man to go to. Thank You, returning Customer Sheri

Lying scumbags . Leased a car they are trying to hustle all types of b.s fees .

If you have the opportunity to ask for Jerrick Warren as your service advisor you will be very happy with the outcome. He is very personable and knowledgeable and will do his best to get you in and out of the service center

[non-permissible content removed] DO NOT GO HERE THEY WILL DECEIVE YOU They sold me a "like new well cared autonation certified" 2020 mustang turns out after Ford got a hold of it, the car was NOT EVEN SAFE TO DRIVE. Frame damage, bent rim, evidence of used parts from a prior repair, steering assembly damage AUTONATION certified! Certified to be a SCAM!! It took a week to get a hold of anyone that can make a decision and now he is (no surprise) making me wait even more! I want to go buy a mustang they are holding my money and credit hostage. Aside from the bad car the overall experience was a nightmare GO SOMEWHERE ELSE

Agradable atención aun con limitaciones de idiomas

Pésima atención en comunicación telefónica y personal en servicio al cliente!!! Le venden el carro , si uno no habla INGLÉS.y después no quieren dar el servicio adecuado !!! Me he quejado en todas las formas y nunca un representante atiende las quejas Que imagen tan pesima

Great service and best price , location the best

I made an appt a few days ago to have my car serviced at 2:00pm. Honestly, it was confusing for my first time. I went inside and there was no one at the front desk so I waited awkwardly until the cashier asked me what I needed. After I told her she told me to go back out and there should be a guy out there. So after that the guy was nice and took my keys and told me someone would come and talk to me shortly. I waited in the lobby for two hours. Nobody said anything to me. Finally a believe a manager noticed me and asked how I was and how long I’ve been waiting and I told him and he was really surprised and started making things happen for me. I appreciated that.I know it wasn’t his fault, it was hard to pinpoint who dropped the ball but I was annoyed. I didn’t leave until around 5:15pm. I don’t think an oil change should have taken three hours? There was a guy named Matty (?) who was pretty nice and made sure to check up on me afterwards so I’d give him 5 stars. But I was overall disappointed with my first visit.

This is our second lease with Nissan AutoNation and second lease with our salesman, Terry T. The selection of cars and colors is the best ! I highly recommend this dealership and we'll be back for our third lease.. And the Sales Manager is super !!

Luis was an awesome representative. He answered all of my questions promptly, he was patient when I decided I wanted a different car, he gave me all of the necessary information I needed to make an informed decision. Excellent customer service!

Best and quickest oil change experience I’ve ever had! All the guys there were so friendly and helpful, and a special shout-out to Rob for the great discount! Thank you!

Excellent staff and they make me feel good dealing with them when I bought my Nissan and now servicing my car.

staff is very accommodating and pleasant. The process did not take too long.

I sold my Honda Civic 2013 SI here. The process took around 45 min and the initial value that I got from KBB was fully respected. I would go and do business with them again. Thanks

Honestly this is some of the worst rude and abhorrent behavior and unwarranted disgustingly reprehensible customer service. I wouldn’t trust anyone here for any service or sale. Very upset at the lack of effort, efficiency and worth ethic of the employees. Distasteful and distrustful consumer relations is not how you do Business. Ashamed to have gone here -they refused to believe me when I provided warranty -forced me to track down warranty information already given to them - 1 week tire replacement - no calls for updates - service department manager never called back - no multi point inspection - no fluid top off - they couldn’t even place the spare under the car where it goes, at the Nissan dealership for this Nissan car

very professional. Very nice when you get their to have your car service. waiting tine was not long.

Purchasing a carIn the agents are excellent

This is the second car that I bought from AutoNation within a year. I came back to the same dealer as the previous experience was excellent. Now, I can say that the second purchase was also smooth, easy and very pleasant. The sales person was nice, very straight forward and very helpful through the process.

Fast, Friendly, easy car buying . Found a car we was interested in on cars. com. Went and looked at the car. And we where sold. In and out in about 2 hours.

Worst dealership ever. I had to bring my car in twice and they didn't fix my car. Purposely didn't add a new rim so i would keep going back every time my tire pops. They have no issue charging you but when it comes to fixing your car forget it. You would think because of Covid they would want to help people out during a time of need but instead they just take full advantage of you.

Very quick and affordable service. Rob?s the best service advisor.

I recommend Justin he has the best customer service!

Harold Cruz is the best Advisor

One place I feel really comfortable and trustworthy

Great professional and clean 👍

Robert Blair my service writer was the best. It was a persistent problem with the car, stuck with it, and got it done. I am very happy!

Always a pleasure to deal with the folks at AutoNation Nissan Pembroke Pines

Excellent Customer Service. Jordan in the Service area is outstanding. 100 percent professional, follows up and delivers as promised. He is truly an asset to Auto Nation Nissan at Pembroke Pines. I live in Miami but I will travel there and give my business to them. Can’t say enough good things about Jordan. Thank you.

I recently visited a Nissan deal location in Miami,Fl the Pembroke pines branch. I had a unpleasant experience and was told by the service consultant that it’s not his fault. I explained to him I’ll just leave my comment on the survey when I receive it since this is my 4th Nissan that I have purchased. Today I cam back for regular Maintanance and notice the previous service consultant changed my email to “Stevemrsurvey@yahoo.com”. I can not tell you how disgusted i am. Is this the level of professionalism Nissan trains its staff to display. I’m confused how the service manager was not made aware of my complaint but instead my email was changed so i wouldn’t receive a survey. This is unprofessional, disgusting, lacks character and a slap in the face if a customer that has dealt with Nissan since 2012. I would love a response explaining how is 5is acceptable beware for anyone that wears a Nissan logo on their shirt.

Very good people (Robert Barona sales), ( Andrew Karagas Manager), (Willie Cantillo Finance) and (Justin Lockwood on Service) these guys performed a great job on the sale and performance of my 3 vehicles "2 Titans and 1 Pathfinder, again thanks.

Always professional, they dont try to sale what you don't need. Justin is awesome!

Robert Blair was very pleasant very understanding and very efficient

El major site que atienden a la comunidad latina.

I worked with Daniel Volmar at AutoNation Nissan Pembroke Pines. I'm rebuilding my credit and had done extensive research because I want to stay on track with improving my credit score. Daniel was straightforward and honest with me. I didn't make it easy on him and he was very patient and kind throughout the entire process. He earned my business despite better terms at another dealership on a slightly used 2019 model because he was transparent with me throughout the entire process.

2nd car I leased from autonation Nissan. Very happy with the service. Both sales person and the manager handled the process well and got me a great deal.

Great service , ask for Wilfredo Cordero

Once i arrived and signed in, i was asked to have a sear inside for an advisor. I waited 30 minutes after asking twice to the guy that greeted me did i miss them calling my name to see an advisor? Oncc i met with Pena he was very nonchalant and seemed bothered. I kept asking for an estimate I felt like he was blowing me off until he was ready to respond to me. Once he responded it was only verbal. Nothing was printed for reference on what i needed to further repair. I will not be visiting this location again. Ana Jackson

From the time I first arrived at Autonation Collision to the time I picked up my car...Jason and Trellany were always professional and attentive to my needs.. I never had to wait for along time and everything was completed on-time with the highest quality. I have also purchased 2 vehicles from Autonation and am extremely satisfied with the service. I will recommend your collision service to anyone I know that needs it.

Customer Service, and price🤗 William was amazing, he doesn’t play stupid roll the other dealer do, he just work to maybe a good deal with .

Advertises cars with 10K miles on cars.com AND on their own website. Once the negotiation starts, the mileage magically increases to 84,000 miles. Was getting a half dozen emails a day from them. Once I pointed this out, everything stopped. You do the math.

Always a pleasure to have my vehicle serviced at Autonation Nissan Pembroke Pines with Harold Cruz. The service experience is always done promptly and right the first time around. Thank you Harold for your knowledge and professionalism.

This is the best plate to buy a car

The cell person and if I’m not nice you’re all very great people and very helpful and they also referred knowledgeable

3 hours for an oil change is excessive. Why do they book appointments. The first customer service rep wouldn’t help me because he was leaving at 2 and couldn’t close me out. Maintenance plans are a joke.

Mr Marks and his team were great! They were very helpful and didn?t pressure us.

I’m very happy with service

Very professional ,nice stuff ,very helpful ,I would recommend Tham if you decide go buy a car.

Excellent service. Used Online coupons. Work is guaranteed. Always excellent service.

Good service, am satisfied, recommend buying a car from them.

Awesome place great service and a great atmosphere and customer service very pleasant workers

professional sales peoples very good customer service i am happy

Great service, great selection! Robert was very friendly and patient, definitely recommend him!

Shopping for an SUV. Jamah and the sales team were extremely helpful in finding us the right vehicle at a great price.

Wilfredo Cordero the salesperson and George, finance director provide the best customer service I’ve ever received while buying my new car. They answered all of my questions and where caring and considerate. I highly recommend you go to AutoNation Nissan if you are looking for a new car

Very Friendly Always trying to please you They keep their word

Robert the salesperson and George, finance director provide the best customer service I’ve ever received while buying my new car. They answered all of my questions and where caring and considerate. I highly recommend you go to AutoNation Nissan if you are looking for a new car

The attention to my needs was awesome. I told them it was my day off, they did not make me wait

The salesman, very soft spoken, no pressure, very accomodating, not pushy to make the sale, customer need and satisfaction first

Thank you George and Pedro for all your help. I highly recommend anyone to go see them! Thanks to them i left the dealership with a new car

Team was efficient from beginning to end, no hassles . Made sure my driving needs were secured.

The overall experience was great except the appointment process. The person on the phone was confused and I was hang up on while being transferred.

GREAT SERVICE , 5 STARS......................................

I was out of state when my car broke down and this Nissan took my car right away and had it fixed within a few days. Very friendly.

The service greeters were very inappropriate. Very unprofessional language. Someone stole all the quarters out of my car and my lighters in the cup holder.

Very good services......and the staff is awesome....thank you...

Fast efficient reliable they treated us as family.

Great service very satisfied !

From the phone call to make the appointment, to having my car returned after it was serviced, all employees I came in contact with, were pleasant and professional. As a long time customer of Auto Nation, Pembroke Pines, I can tell you without hesitation, this is a great place to buy a car, and have it serviced/repaired.

Excellent customer service .., they explain everything to me,

Special thanks to the service man that took care of us, Feliberto Pena. What a nice gentleman, either on the phone first and then the following day at the garage. Every car garage should have employees like him. What a great car dealer (garage) you have! Wow! Continue your great work!

Great place to service my car staff very professional, especially the associates that took care of me Carlos. They make u feel welcome has an answer for all my questions.

Gary has been my adviser since 2015 I won't see anyone else

Never been to a car dealership for service on my car before. Arrived with no appointment was immediately greeted. Told the checkin person the problem within a moment Carlos R came out to assist me. Was very nice explained what the problem was. Got my information and walked me over to the waiting room (told me about 45 minute wait). Most importantly assured me they would take care of me. 45 mins later I have a new battery, vacuumed floors and, my car back. Great first experience. Thank you Carlos R and the Nissan team.

Awesome experience. Felt like I was at a spa! Crazy relaxing, no pressure, had the car ready for me to drive. Once purchased moved my belongings from one car to the next. I will always be a customer.

Excelente Servicio y atención al cliente estupenda, Gracias a Feliberto Peña por tan dedicada atención, muy profesional, el lugar es súper agradable, gracias por todo.

At first I was dissatisfied but Nissan staff did everything possibly to fix it, I was very satisfied with the out come. It was addressed and completed in a quarterly fashion. And exceeded my expectations, with rental and all around.

Prompt and good service. People were polite. Car was vacuumed. Well done!

excellent,attention was very good and finance excellent plus

Quick and efficient check in for my appointment! Friendly tech, was offered a bottle of water while I waited as well as premium coffee. Best part was my car got vacuumed too!

Very professional, direct and honest people. It is a pleasure to deal with them!

Bought a 2019 Rogue from salesman Cesar Obando. Wanted to adopt him and take him home. Great salesman but he does jump from one item to another very fast and I was not quite sure I got the car with the package I wanted. Can mot find what maintenance is required and when it is required. Any help with finding the maintenance checks required would be apricated.

Great service, pleasant/helpful workers, didnt take long at all. Gary helped me out and he was so nice!

Very Helpful, I Really appreciate everything He did to Help me.

I purchases a used 2014 Nissan Altima on Saturday 1/26/19. Todd is amazing. He quickly took care of me when I arrive. he took me out to test out the car within 10 minutes of arriving. I test drive the car. I loved the car during the test. When it time to start the paper work, he offer my mom and step nephew drinks. It was a long process, but it was worth it. Before I left, I received new rugs and Todd put my tag on for me. Everything was good with the car until I drive the car on the highway Monday morning. Steering wheel started to shake when I reached 60 mpr. I knew something was wrong, so I made an appointment for the next day and went in. Tuesday, i came by talk to Todd who talk to his manager and got the car balance free of charge. The wait was a little long, but it was worth getting the car fix. This morning, my car is running smooth with no problem. I'm 100% happy with the "new" car. I look for forward to coming back in future to get my car service. Todd is great!

Su atencion y servicio excelente;; el vendedor Wilfredo Cordero fue muy profesional en su servicio; trato siempre de ayudarme y darme lo que yo queria al igual q su manager Theo. Los recomiendo; fue una gran experiencia haber comprado en Nissan pembroke Pines.

Great experience today at Nissan Pembroke Pines. Many thanks to Bob Williams our sales professional. Thanks to Jason in Finance, a fellow Bronxite.

La calidad del servicio y la disposicion para el apoyo a los clientes

great salesman and fast service

Great experience. Would recommend.

Grantley Simpson (Tood) sales consultant at AutoNation Prmbroke is outstanding sales professional. He emailed the information needed to prepared the visit and I just showed to sign. Time efficient and very professional

Quick prompt courteous service

Excellent. The salesman Robert Barona at the Pembroke Pines location was awesome. Strongly recommend him to other buyers

I purchased a 2019 Rouge from Carlos he was the best salesman he went out of his way to accommodate me and my family to make me the best deal on a new vehicle I have ever had please go and see him you will not be disappointed you will be over joyed !!!

I usually don't participate in reviews, however, I felt compelled to share this experience because it truly met the criteria of 5 star service. I initiated my contact online and completed my transactions at the dealership. I would greatly recommend you consider this this dealership to make a purchase. P.S. Hopefully this review is still the same in 6 to 12 months.

The service writers are great, no complaints. However attention to detail is severely lacking with the mechanics. Recent trip to have the 60,000 mile service done with transmission service (change fluid) and drive belt replacement. Work completed, checked out ready to go and noticed the check engine light is on. Was not on when I brought vehicle for service. Go back inside find the service writer who takes the vehicle back to the mechanic. When the vehicle is brought back out the advisor says that one of the belts wasn’t tightened properly. I’m just hoping that all the other work was completed properly. Service quality is poor IMO

Amazing service from our salesman Lloyd and the finance team!

A very good experience with sales & management in getting the vehicle and affordability desired.

Justin in service was awesome!!! He even picked up my vehicle at work and brought it back to me for a recall!!! Great service and thanks

Daniel Martinez was nice and friendly, he was very helpfull went over the details and explained everything to us. very happy with my new nissan Altima

Very friendly and straight forward. We bought a new Rogue . Our sales consultant,Wilfredo was very knowledgeable. The financing was taken care of. Each one of the staff was very helpful with the entire process . The whole experience was "The Perfect One".

love this place l'am so happy

Nathalie was very responsive but not pushy on selling the car. She made the whole process very easy. Even though it was a certified pre-owner, it would have been nice if they had done a thorough cleaning of the car when I was finalizing the sale. A little 409 got rid of a lot of the prior owners dirt in the cup holders and on the floor tracks.

My experience was very good. Great customers services:)

Bad communication skills , waited an entire day for delivery and then was told it would be delivered the next morning , which then turned into the next afternoon . I probably would not have minded waiting , but the fact that the entire day was wasted waiting for delivery , when I could have just been contacted and informed that there was a problem . Other than that , our experience was fine .

I have been bringing my car here for service since Feb 2018. I asked for an oil change and to check the transmission due to a noise it was making. No issues with the oil change however they did not have time to check the transmission because they were backed up. No problem I said i would come back, which is not easy for me as I have 3 kids and work. I came back a few months later I made an appointment and requested they check the transmission plus take care of a recall for my Dodge Journey. They said they did not have the transmission tech here and so I said I would come back again! I made another appointment and came in for oil change, transmission check I told them I did not have time for the recall as I had to take my son to a college appointment and was dealing with my mother being transferred to Hospice That day I was told it would don’t worry it will be an 1hr wait at the most. I said ok and waited. An 1hr later I checked on progress and they had not even seen my car as of yet. I of course got upset, complained and asked for my car back with no service done. Today I return to get all this done made my appointment early. When I got here I was told 2-2 1/2 hr wait, I asked for a courtesy car which there was not one available. Shakira Ramos offered to call budget to rent a car for the day to which I accepted. She said she would call them, 3 hr later I requested on status as no one had bothered to give me one. I didn’t bring up the car rental as I had decided to stay. I asked for status and was told oil change and done but no one had checked the transmission. At this point I was upset and let Shakira know the awful customer service I have received and how she never ordered the rental, she first acted like she didn’t know what I speaking about, but apologized for not calling the car. She then came back and said the checked the noise at it was loose nut bolt and that they were finishing up the recall even though she had said it was done! This will be the last time I bring my car here.

Nice customer service, they were promoted with the time frame but the guy the vacuum out my car broke a cover and didn’t tell me..?

I have never had any issues other than the check in time being way too long for someone who scheduled a 7am appointment to drop off and go to work. This time around, Gary was short with me after I called my husband to confirm and decline additional services for an air filter. Was only there to get pre-paid maintenance done. Asked about how to use my pre-paid detailing service and he got short with me saying he would not be able to tell me and was not helpful. Only stated I needed to ask finance and when i pointed to cashier window he just said “yea, they would tell you”. When I came to get my car it was a $54 balance requested and hey stated for the air filter. They called Gary and he said I did get it. Only said it was incorrect and he would fix after I was calling my husband in to come pay for what I declined. He said it actually wasn’t done. Husband spoke to Service Manager, Patrick, who was also not helpful and had his mind made up that Gary was all right. He tells my husband that he made a mistake (which I know he is human) but then says haven’t you made a mistake in your job. NOT something you say to any customer. My husband still thinks they weee just trying to take advantage of me because I was a women there alone at the time. I went back to speak to him again and he pretended like he didn’t see me standing in his office doorway while he chatted with Gary. After all was said and done I learned too late that I could have scheduled an appointment for detailing when I scheduled the maintenance. I am a service excellence expert and this was horrible service. No empathy and actually no apology. *See the fuller story on Yelp!

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The radio, navigation and back up camera were not functioning (blank) screen. Took the car in and also had an oil change, breaks were sweeking and had it looked at. I was told the part will be in in about 7-10 days. When I did not hear back I called several times and was told Carress was off, at one point I got a young man on the phone and I asked when he will be in since it seemed that no one else could help, he rudely responded that he didn’t know what to tell me he did not keep his schedule. I called back and was told his partener will be returning my call .. nothing. I finally got Carress in the phone and he said the part was not in and will get back to me ... nothing! I called today 11/17 and he was off. Was given the voicemail of a manager and left a message for him to return my call ... no response!!! The first experience of taking the car in and the promise of the needed part in 7-10 was not bad.. the follow up on replacing a much needed part has been horrific to say the least

They are absolute best! Terry is sales is terrific.

Such a great experience and as soon I started explaining my car problem. He knew exactly what it was right away.

I had a good experience in this dealer the transaction of leasing a car and selling my car was really smooth and faster.I’m satisfied with the offer they give me in both transactions.

Very efficient in fixing the problem with my Maxima. Car would not start and had to be towed in. Corrected the issue and had the car fixed in less than 24 hours.

Service reps were the best. Explained everything. Repairs was done in timely matter

Went in for service and didn’t even have time to get comfortable for the wait.

Val was very professional, friendly, and knowledgable. He went above and beyond to make the experience as comfortable as possible.

val is a great service advisor his recommendation was very good now I have a better car

PUSHY FINANCE DEPT AND BAIT AND SWITCH WITH PRICE but Cherry my sales person was okay, she played on her phone during a negotiation and lied about gas voucher if I do a survey. I purchased the car Sept 3 and was promised free tints and one year of free maintenance.. still no tints and EVERYTIME I call my salesman I get the round around...I WILL NEVER recommend this dealership. The only reason I purchased the car from this dealership was that they were the only one that had the color and model in a 200 miles radius

I regularly get my car serviced at the Pines location. They don't sell unneeded repairs or make up things to charge you. I've also never worried about my car here.

Wilfredo Cordero is not only GREAT salesman he’s also GREAT human being. He gave me a great experience on the car that I purchased. We communicated great through text, emails and phone calls. I highly recommend Autonation Nissan in Pembroke Pines and go see WILFREDO CORDERO. Thank you Wilfredo Mercado

Llegue con la inquietud de saber porque había que remplazar los aibarg de mi Nissan Versa,fui atendida inmediatamente y solucionaron mi problema.

They were Great and the sales guy Jamal was Awesome ! We are loving the New Car !

Excellent service, NO pushy sales pitch. General Manager and staff were very professional and helpful.

Last year I bought my new Nissan at Auto Nations, Pembroke Pines, and it was a very good experience. Today I was really surprised by the great service, quick in and out and the surprising low price at the service department. Then I stopped by the body department to fix 2 tiny scratches, 15 minutes later done at no charge. Wow, really! Thanks

Had my 2016 Nissan Altima serviced at this location for the first time on September 10, 2018. As a single woman I am VERY hesitant to walk into any dealership, for fear of being "raped" financially. I experienced the complete opposite. I was assisted by Jordan, who made the experience painless and kept me informed each step of the way. My transmission and O2 Sensors were serviced in a timely fashion (24 hour turnaround). Having a extended warranty plan was a PLUS +++. Jordan educated me and made sure all my issues were resolved. Jordan your GOAT🙌🙌🙌

Great service, fast and friendly.

awaiting resolve from Patrick and Sergio on Monday. Huge debauchery in service on my Z with a simple oil change gone seriously wrong ! notice stain on pines Blvd.

Great costumer service , amazing deals , Carlos was awesome, they are very good totally recommend it !!

We were well treated and salesperson Todd Simpson was a lot of help. This was my second car I bought at the Pembroke Pines location ( 1st time 15yrs ago ).

I was having my car repaired after an accident. The staff worked with me quickly and with compassion,

Took my car for a repair on a trim that flew away. Great service. I couldn't ask for more. Pretty fast, in and out of there less than a hour.

Service department and service manager were absolutely amazing as always. Great experience every time I have my car serviced

Did excellent work but took a very long time to do the work. 6 hours to do wheel bearing and breaks.

the service department did an ok job HOWEVER when I tried calling in thur morning 8/16/18 0915-0924 eastern I was completely unable to talk to a person since I was constantly shunted to someone's voicemail (FIVE TIMES) as soon as I said anything. NOONE needs that kind of disrespect and inattention and my anger was caused because they mislabeled when my next oil change is due. Extremely angry over stupidity and seriously considering never returning. When I asked to speak to the facility manager I was put on hold for about 8 min (time I spent typing this out) and again went to voicemail. good bye

They were very nice, very satisfied with the service!!! Thank you Jordan and Robert H.

Monday August 13, 2018. Took my vehicle for standard oil and filter change. It was during lunch time. Most, if not almost all, service agents were out for lunch. Was issued an initial service ticket and had to wait for a long while until a service agent finally called me. Left vehicle and waited for the usual call once it was ready. NEVER got the call. Arrived on Tuesday. Was informed by the same service agent that the vehicle was ready an hour after I left on Monday and that he did call the to let me know. NOT TRUE, the phone number on record is still the same and I NEVER got a call from Nissan. So your I had a bad experience and will seriously think about traveling all the way to Weston, FL for the next time I need any service. Recommendation: You can NOT let all service agents have lunch all at the same time. Bad practice. Most working customers try to visit your facilities during their lunch break, just to find that there are no service agents available. This NOT the way you run a business, unless you intentionally want your service department to go all the way down hill ? If that is your objective, then you are on the right path.

NO COMMENT AT THE MOMENT. EVERYTHING WAS FINE AND DEALERSHIP TOOK CARE OF IT.

Very professional customer service and repairs. Gary Levine is the best service rep. I have ever had..

I've been dealing with Val for years in maintaining my Nissan vehicles and I will not go to anyone else. Very trust worthy and knows how to take care of his customer.

Excellent personal service. Very detailed. Love my car

Fast & friendly service. Technician explained what my service contract covered,

Professional I have leased several cars from different Auto Nation dealerships and enjoyed this experience as much as the experience of dealing for a new car can be, with less stress.

The service from Justin and team was amazing! Extremely friendly and attentive to all of my needs. Will use them again! Thank you for your help.

Very disappointed with Service Department. I am having a problem with my 2016 Maxima SL. The car does a jerking motion when accelerating from 20 to 40 MPH. I took the car for service last Saturday (July 21, 2018). The service advisor Val started to have a smirky smile when I was explaining the problem. He indicated all CVT transmission does that. I told him that my car never did it and it just started to do it. Val said he was going to connected to the computer to see if they could find any errors. After 5 hours later, I get a call from Val and told me they were not able to find any error from the computer. I ask him so what else? He said if the computer can not report the problem they have no idea what is going on. I told him Nissan made a very high tech car and they can't figure out what is wrong with the car with high tech equipment computer. I told him that was not acceptable. Val indicated to me he was going to call Nissan and he was going to call me on Monday (July 23, 2018). Today is Saturday July 28, 2018 and I have not received any notifications from Autonation Nissan Pembroke Pines. On Monday July 23, I took the car to Weston Nissan. The service department bends over backward to find the problem. They were able to communicate with Nissan and got an answer that same day. They check everything that had to do with the combustion, Fuel, transition and the computer. The problem still persists but they did more than Autonation Nissan Pembroke Pines did. I made a mistake by buying a service package from Autonation so I am slave to them. Starting today, I will spend my money at Weston Nissan.

Excelente servicio. Calidad, rapidez y profesionalismo. Felicitaciones!

Do not buy from this dealership! They will sell you a car in a hurry but if you need anything afterwards, it's like pulling teeth. The cashier who answers the phone doesn't seem to enjoy her job because she has no intention of helping a customer figure out the status of their car. They are very laid back and not worried about your time. A 2 hour appointment turned into a 5 hour appointment simply because they allow their service department to open at 7am and the employees to arrive at 9am. So after waking up early to bring in the car early (for my scheduled appointment) they made me miss another appointment I had at 1:15pm simply because they didn't have their associates ready to work on time. I feel like they honestly dont care about their customers time. After giving the service advisor my phone number to inform me when the car was ready, he called a random phone number and then got mad when I reached out to him because I hadn't heard from him 4 hours after dropping off my car. Which was promised to me to be done in 2 hours. Honestly I will never go service my car with them. They are the dealer where I bought my car but they will never receive my business again for service to my car. Beware.. you have been warned.

Awful service. Had appointment at 7:20 AM and took 1hr. and 40 minutes for a simple oil change and tire rotation. Couldn't get the first free service after purchase because I didn't purchase the vehicle at the dealer. Worst customer service ever. I'll never visit this dealer again. Wish you luck!

Quede satisfecha con la atención prestada , no tuve ningún problema de comunicarme en mi idioma en la compra de mi primer carro en este país . Lo recomiendo

Very satisfied to the service that at the dealer they’ve done in my car every time I schedule an appointment.

Excellent Costumer Service! As soon as you arrive, a staff member is ready to assist you in everything you need from beginning to end.

Good buying experience to buy a car for my son. Very nice guy Cesar, sales ref. accommodating. and also the finance guy very nice people to do business with them.

Excelllent experience overall. The service technician was very professional, knowledgeable and courteous!

Never again. Told earlier by the GM that he reads everything he signs. I'm sorry we didn't think we had to read all the small print on all the documents. We listened to what the salesman told us. Guess we shouldn't have believed him.

I have taken my vehicle to this location since I purchased it almost 6 years ago. The service reps are great!

They have a great selection of cars at great prices. Robert was great, he really got us what we wanted. I highly recommend going there for a car.

It was a great experience for my first time at autonation

I had to go into the service center as my Nissan Rogue would not start... they treated me with such respect told me a time and then in that amount of time I knew what was wrong with my car and I was done on my way home! Very very happy customer! Sincerely, Nancy Sorangelo

I recently bought a 2016 Jeep Cherokee from Autonation Pembroke Pines for my daughter. Terry was my sales advisor and was fantastic. I normally hate buying cars especially because I’m a female, I feel most places try and take advantage of women in general. I hate pushy sales tactics. Terry was a true professional!

Earl Marks from auto nation Pembroke Pines is the man!

Excellent salesperson Natalie, highly recommend. The dealership was well kept and had variety in car choices. Salesperson explained all options with Rogue. I selected a blue SV. I have driven for three days. Very satisfied , I would recommend the car and dealership to others.

Very satisfied with service. Been going here for years.

I went over there looking online for a 4dr sedan stick shift and they have a Mitsubishi Lancer GT in store, I was the first one to call for the car, when I arrive the sales person Robert was there immediately he gave me the keys and go for a test drive, I liked the car and start filling all the paper work, I like the numbers they gave me and then he told me the car wasn't into service yet because it was a New Arrival, the dealer took care of the car by changing all New Tires, Alignment and Balancing them, New Oil Change and when I was there to pick up the car he told me that they found they also need to replace the rotors and brake of the car everything with no extra charge, I when the next day to pick up the car and there it was all fixed up, cleaned up and with a Full Tank, the only thing that it was missing was replace the back window tint because they don't do it but they gave me a paper to go to a nearby place that they install tints with no extra charge, I left there super Happy I will definitely recommend make a purchase at Auto Nation Nissan of Pembroke Pines.

I only had an oil change and safety inspection. The safety inspection was thorough and pointed out items that could need attention in the future. Easy to make appointment. Waiting area was pleasant and very clean. My service attendant (Val) was courteous, friendly and professional. No pressure to have any other work done except what I asked for. Great experience and I will be back.

Autonation Nissan in Pembroke pines is the best! I went in for an oil change, tire rotation, I asked to have my wiper blades replaced, along with a 4 point inspection done on my vehicle. Not only was I in and out in under an hour, but they also refilled my wiper fluids, balanced my tire pressure, and returned my car to me nice and cleaned. Do not hesitate to choose autonation Pembroke pines to achieve your vehicle needs. Shoutout to Jonathan, Best Car Care Service Rep I've ever had. Somebody give him a raise please!

I bought and service my Altima at this dealership and I must say I got a great deal on my vehicle. The service I get is fast and free of hassle. My only issue with the last visit was I found a coupon for my oil change after the paperwork had been written up, I was told by the service advisor it couldnt be changed and that the coupon would be applied on the next visit. The lady that did my checkout said it could be changed and she so no reason as to why the paperwork wasnt re-done by the service advisor. Not really a big deal, but if its just a matter of reprinting a paper, why not do it? As for the rest, they are very friendly, offer water, premium coffee, wifi, and a clean facility.

Every time I visit they are excellent. This time I had an oil change and was told there is a possibility the battery may have issues, so I'm just replacing it for you to make sure you don't have any issues. Very nice.

I had my car service there for the tenth time and I highly recommend you to see Valery Marius for your total best care. He is a former Service Manager and knows his product very well. He is also very honest in his assessment and getting you the best results to your car issues. Next time you decide to go for any kind of service make an appointment with him ahead of time he is in high demands.

Caress has the best customer service! I always feel like I’m getting the best deal for my money. He educates me about the car and what needs to be done so I never feel taken advantage of. Thanks!

Was greeted right away, was taken care of right away.

First time going to the Nissan Service Dept. I was always a Toyota Owner. Hubby purchased my first Nissan Rogue. Was having problems with my Transmission. Met Gary who was the Service Rep who took care of me. I must say I was truly impressed. Gary informed me that they would have to put in a new transmission. Was also told that it would be under the Warranty and wouldn't cost me a penny. I was so Happy!!! That made my Day. Transmission was put in. Was given a Rental for the time it took to perform the service. I am now driving my car and i am very happy with it's performance. I will continue going back to see Gary with all my service needs as he treated me so well. Gary has excellent Customer Service Skills and made me feel like a friend. Felt very comfortable with him and he showed me that he truly cared for me and my service needs. I can now say I am a proud owner of my First Nissan and would not go no where else but to Gary in Pembroke Pines with all my Nissan Service Needs. Thank You Gary! Your The Best!!!

My first time doing business with Auto Nation and what an experience. !! This company knows how to treat customers. After 18 yrs I needed a new vehicle and Robert Barona and Robert Dwyer made the process easy and smooth (YES .. car buying easy and smooth ). They took the time to answer ALL my questions and treated me like a younger brother by patiently explaining all options. All the numbers were clearly stated on paper and explained in detail and no Hidden numbers !!!! . Finance person Mike and front desk person Alicia were also great and explained each process in detail. If you want a great car buying experience and a great price go Auto Nation Pines !!!! They work with you to get you within your budget !!!!

My sales associate was very attentive and efficient prior to me purchasing my vehicle. Afterwards, my sales associate was no longer effective or attentive when I immediately became displeased with my purchase due to some mechanical problems. Luckily, the sales manager stepped in and assured me that everything would be fine. My annual income was entered wrongly into the system and I assume that is why I was declined by so many potential finance companies. I was declined by at least 5 different banks, only to be accepted by Nissan Motors.

The best service I have ever received as a woman. In the past, I had a tough time finding a reliable person to take my car too. Honesty and reliability was a huge issue. I love Nissan Pembroke and. I really appreciate my service guy, Val Marius; he is the best! Thank Nissan for quality service at a great price!!

The overall experience was good, the two things that the Salesman failed to mention was: (1). The Maintenance Service Plan that you would have to purchase with the vehicle. (2). The lender who financed my vehicle preferred cash instead of a cashier's check, the problem with that is the Salesman told me this when I was checking out with the cashier and had already written out the check. I had to come back another day to bring the cash from the bank to give to them, due to the distance I traveled to get to this Dealership.

I received excellent service on my car, and very helpful advice from my service advisor, Lamar. Thanks for your honesty about which repairs were and were not needed.

I appreciate the care and professionalism used to help me purchase my new Car �. I enjoyed that experience and envite all to come and experience the great care you are given,in purchasing a new or pretender Vehicle. Try them you won’t be disappointed.

I took my car to this dealership to get a quote on brake master cylinder and booster replacement and they wanted $1500 for the job! Talk about price gouging! This is precisely why I never have my car repaired at a Nissan dealership. It's a complete rip-off!

If your looking for a good salesmen at auto nation Nissan of Pembroke Pines I recommend Cesar. I walked in the door and came out with a brand new Nissan Murano with an exceptional deal thanks to Cesar. He?s very ambitious and goes above and beyond to satisfy the customer. HAIL CEASAR!

Excellent service! Was told waiting time to change my car battery would be an hour, my car was ready in 40 minutes. Robert was very courteous.

My expirence wasnt that bad, I bought a car and was out in less than 2 hours. very quick and exceeded my expectations for car lots. Thanks again

Thank you. Caress is always informative and great.

Autonation Nissan in Pembroke Pines is the best car dealer I have ever dealt with. From purchase to servicing they make it a pleasant experience.

Why make appointment when the customer service said I had to wait as others there got serviced first and they did not have an appointment like I had made

I was very pleased with the service and the way the personnel take the time to explain what service I need to get done without me being felt pressured to get that service. Very much satisfied with all aspects of what I?ve gotten done to my car.

Always a great experience! You all should see Val M. As you service provider.

The service I received was EXCELLENT! Everyone was professional,friendly and helpful. They made what is otherwise a difficult process, very pleasant, simple and easy. They provided explanations for everything and demonstrated that they are willing to work with everyone. The agent Lloyd was exceptionally helpful, thorough, kind, detailed and knowledgeable, patient and professional. He is an excellent asset to the dealership.

I have leased several cars from different Auto Nation dealerships and enjoyed this experience as much as the experience of dealing for a new car can be, with less stress. Robert Barona the salesman was very helpful in locating the car I was looking for and quoted me the costs over the phone, and the deal remained the same in the dealership, no games. I was impressed with the sales manager Rob, that worked the floor, not hidden in his office. He was extremely helpful in closing the deal.

my experience was excellent no problems, my service writer is very knowledgeable

Great experience and I drove away a happy girl. Thanks Earl!

Carlos Ruiz was very helpful. He kept me informed of everything that was going on with my car and explained everything to me.

Only thing I didn't like when I was shopping for a new car when I went in no one acknowledge me, I had to go up to the desk & asked the receptionist for someone to help me & that was one of things that I didn't like.

Excellent service,Will come back for future service

Very good experience with my second lease from this dealership. My salesman Terry Thompson was professional and extremely helpful.

Since I purchase the vechicle from Autonation at Pembroke Pines on Dec 29, It didn't have the book Manuel for my car. I told them that I didn't receive it and then they said that they would order one for me. And I still haven't get the book Manuel for my vehicle.

Awesome dealer! I had a good experience in my purchase!

Had great service, Respond time and friendly atmosphere

Caesar was an excellent salesman. Very enjoyable experience.

very great experience.friendly staff very helpful all in all recommend it to all

Wonderful experience! From the first text to the final paper signed. Everyone was pleasant, helpful and not pressuring. I am so glad to have met and worked with Diana Peach on our purchase. I would recommend giving her a call if you are looking for a person and not a robot to sell you a car.

I can't complain. My car was ready in less than an hour. Carlos Ruiz was super nice and professional.

The (lack of) Service Department is awful. I have an ongoing problem with the truck I leased earlier this year that they can't resolve, and despite the numerous voicemails I left for my service agent and the service manager, they refuse to call me back to help me resolve this issue. This is my fourth vehicle from this dealership, and their treatment for a long-time customer is appalling. I will be bringing my vehicle to another Nissan dealership for service going forward.

This is my 6th Nissan vehicle, I cant say it enough after buying, now you have to deal with service. AutoNation service is great, very accommodating, very busy but always on time. I highly recommend AutoNation service department in Pembroke Pines. I have dealt with CHris, Justin and Robert. Excellent ,

This review is merely for the (lack of) Service Department, as my salesman Lloyd has always been great to me and I've driven off in 4 new vehicles thanks to him. The (lack of) Service Department is awful. I have a problem with the truck I leased earlier this year and despite the numerous voicemails I left for my service agent and the service manager, they refuse to call me back to help me resolve this issue. Their treatment for a long-time customer is appalling, and I will be bringing my vehicle to another Nissan dealership for service going forward.

Great experience, your service was fantastic specialy Justin Lockwood who was really professionnal with us. I will be please to recommand you to our friend . Thank you for evereything! Luc Desrochers

These guys are always so quick and efficient. I was out of there in an hour. Excellent.

Great customer service. I received daily updates and my car was ready within a timely manor

Jo Dash and team were fantastic! This is how car buying should be! Thank you for a great experience!

I was given the wrong car when I picked up my car. Since I am 92 years old and the car looked almost exactly like mine, I did not realize I had driven the wrong car home until after I arrived at my house and noticed that it was NOT my car. The dealer agreed to bring me my car and take back the wrong car; however, this was a prime example of poor and careless customer service and attention to detail.

I had an appt.for my aide to take my car in at 11am and was told a courtsy transport would take her home as I explained that I am dependent on her. At 1.30 sbe was still not acco odated so sbe decided to wait for my car to be finished. She finally departed at 2.15. Why make promises you cannot keep.

Fantastic experience. The salesperson Mr. Lloyd Clarke is a great asset to your company. He was very professional and pleasant throughout out the entire purchase of my new car. Overall a very easy way to purchase a car. I highly recommend Mr Clarke and the dealership.

Very happy! They have a great package to keep your car maintenanced.

THIS DEALER PROVIDES OUTSTANDING SERVICE. THERE ARE NO WORDS TO DESCRIBE IT BETTER.

This time aroun d , service was good. Thanks to Val

The easiest and most comfortable car buy I have ever had.

Very good in costumer service and time .....................................................

The facility is clean and in good conditions. The service was fast.

Great exceptstated tire pressure was off at every tire. I believe it was. Ever checked!

Always truthful with your service needs and very much helpful all the way to the driver who takes you home.

Great service, my car rides great. My service person was very nice and explained everything.

Robert Williams was very, very good. I drove a great distance because he treated me well 18 months ago at his previous location. I was not disappointed. He defines "Customer Care".

Having recently lost my car to Hurricane Irma, I was unexpectedly put into a position of having to get a new one. After doing some research, I decided I would look into a Nissan Rogue and went to Autonation Nissan Pembroke Pines. Upon arriving at the dealership , I was met by Wilfredo Cordero, Sales and Leasing professional, who was the absolute best (plus he also serves up a wicked cup of coffee). Wilfredo takes an honest approach to his job, willing to assist however possible, all to ensure that the I was happy with price, vehicle selection, and the overall car buying/leasing experience, which let's face it, can be taxing to say the least. Wilfredo make certain to break all these conceptions and truly made the whole experience a pleasure. This same mentality and business ethic even extended into Finance and Jason Moreta, Financial Services Manager, who was also fantastic to deal with (and he has a great sense of humor as well). In all, the car buying experience could not have been smoother. Congratulations Autonation Nissan Pembroke Pines on such a fantastic crew. They truly make the difference from what could have otherwise been a very stressful ordeal with other dealerships!

Service department is not good. Had to wait almost three hours for an oil change. The people don't care seeing you there upset and if you ask them something they could careless. When drop your car now the kids worker are on there phone texting and playing around. I do not like going there. Not treated nice and always complain to the manager. Very unprofessional place if business. I never give the service dept a good review.????

Great experience. Would buy another auto there and recommend to friends

Great service , Friendly guys and fast in services

exelente servicio, tiempo de espera adecuado y todo el personal muy agradable dentro de las oficinas y en el area de mantenimiento de vehiculos. una gran experiencia.

Juan Amaya of Nissan Autonation in Pembroke Pines consistently exceeds my expectations. My car did not turn on unexpectedly and when I arrived at Nissan Autonation, Juan immediately assessed the situationre and determined that I needed a new battery. He explauned in details about its life cycle and offered solutions to mitigate future occurrences.

Exceptional customer service and buying experience. Pembroke Nissan treated my wife and I with great care and respect. Abby Ganges was and has been very helpful to us in our car buying experience. I had a deal worked out with another dealership and was working on the details when I called Robert Dywer at Pembroke Nissan . I had found the truck on their website and called Robert for price and dealer fee's. Without hesitation he gave me his best price . Spending three weeks researching this truck and it's pricing, no one was even close to his price. In fact Robert related to the fact that my wife and I would not find a better price. I called the other dealership and salesman I was working with and he said if you can get it at that price you should buy it and we did. Thanks Robert, Abby and everyone at Pembroke Pines Nissan/ Auto Nation.

Jo Dash, THE best car salesman at AutoNation, hands down.

Everything was great. My service advisor, Chris Landrove, is very efficient and helpful. I just don't know why I never get any coupons mailed to me or emailed to me for service. I just get coupons to buy a new car. :) Thanks.

Good experience over all. The waiting time can be long

As always excellent service. Mr. Daniel was very professional and he met my expectation. I am so happy with my new Murano and satisfy with the deal. I highly recommended it.

I come here for everything that has to do with my car. Bought my 2nd car here 2 years ago. I always go to Chris L. Best service in south Florida

Car service- When I called to make the service appointment I was on hold for 15 minutes at which point the service department came on and then hung up on me. I had to call back in to make the appointment and was on hold for another 10 minutes. When I showed up to my appointment, the computer wasn't up and I had to wait an additional 10 minutes for service to begin. I was one of the first appointments. In fairness, this was during the preparation for Irma so I can understand if peoples minds were elsewhere, I've just had continual poor service from this department ever since I've purchased my car.

I took my car for regular tune up and came out so satisfy with the overall service that I got. The coffee is free Lol, but the staff especially Caress Bradley were awesome.My maximum felt so good when I left I was bragging to my family. I recommend any one to go there. Great place, great people!!!

My appointment to service my 2017 Pathfinder at 5000 miles, went flawless. First class professional approach in doing business.

Great job. Just picked up a new Nissan Rogue. Vehicle was prepped and ready to go. Nice team to work with.

My service advisor Lamar was so professional, honest, accommodating and helpful with the process and I appreciate him taking the time to explain the repair needed.. Good guy

Auto Nation Nissan made my car buying very memorable. The service was simply awesome from both my salesman Jo and Manager. Thank you !

Very fast and efficient experience! Chris is an awesome service advisor!

My daughter takes her Nissan in today (08/22) to this dealership for an oil change and check up before heading back to school on a 500 mile drive. She receives a call from her Service Advisor after a half hour and told her car is ready. She returns to the dealership to see her car running with no one in it. She receives her paperwork, keys, pays her invoice and leaves. As she is driving and is nearly home she notices a laundry lst of concerns with the invoice that may need to be taken care of including such things as Power Steering fluid, brake fluid, etc. No one called to ask her if the wants it taken care of. No one physically told her about it.They just send her on her way for her long drive.

Great experience. Daniel did a great job. As a first time Nissan customer I am very impressed with my CPO Pathfinder. Thanks for a great product.

This was my first automobile purchase and Rob Hassan from Autonation of Pembroke Pines made it painless and stress free. The whole process went smoothly and even better, I went home with my new Nissan Sentra. Thanks Rob and your great team. Ill be back for service.

Honest, patient and received the best price. Weston Nissan flipped flopped the numbers and truly insulted my intelligence. Rob Hassan took great care of me and earned my business. Great guy and great dealership. I drove from coral springs to Pembroke Pines to make my deal. Thanks Rob.

Just got a 2017 Nissan Rogue and everything was perfect! Diana Peach was my salesperson and she was great! She gave me her best price from the beginning and made sure I had a good experience. I highly recommend this dealership.

Excellent service will definitely be back although I didn't get the discount for the time that I waited and was promised I still wanted up paying the $21 and some change for the oil change I was promised 1999 for the most part I'll definitely be back and I didn't get to get my car vacuumed at the end of service maybe next time

Excellent services really help the customer at all times, this is the second time I have arrived and offers me price, services according to my needs the best and I recommend to Mr. Wilfredo Cordero excellent seller and it is always there for any doubt or question Thank you for all

Nice place, nice people, friendly staff! I am coming here every time, when I need to take good care to my Nissan Murano 2015.

It was great to have an extraordinary dealer to provide outstanding customer service in a genuine manner! Everyone involved with the leasing process was highly professional!!

We went in to look at vehicles, not expecting to drive out with one this exact day, but was able to drive out with a brand new 2017 Nissan Rogue. Our salesman Todd was very professional and the Sales Manager Rob and Todd worked with us to make us a great deal. The process only took around 3- 1/2 hours. I've not bought a new car in a long time and I was surprised at how quickly they were able to work everything out to our satisfaction. I seriously recommend Auto Nation Nissan and their staff. Also want to give credit to Michael in finance and Nick at the Cashier Desk. Thanks to you all for such a great experience!!