12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Nissan Pembroke Pines

What a disappointment. Only reason I brought my car to get fix here is because of the awesome experience I had when I got the car at the dealership. At the beginning it was a good experience Carlos Ortiz was helping. It seems like a week or 2 later he left the company. I only found out because my appraiser from my insurance company told me. That’s when the nightmare started. I was told a Christopher took over which I never heard from him. No one follow up with me for weeks almost a month I didn’t hear anything from anyone until I started calling, leaving messages for Christopher, He never return any of my messages. I Finally ask for a manager or supervisor he got involve which finally got my car fixed. And I was able to go pick up after and what a nightmare that was. I get there and they are trying to charge me the full amount of the invoice because acceding to the manager they had not received the check from my insurance which it was a lie! The insurance had mail out the check 2 weeks prior and actually 2 checks! The manger assure me he is the one that receives the mail in his hands and had not received anything. Instead of checking or trying to correct the problem he just made it more aggravated for me. I’m not going to get in details with that but that was a very frustrating experience that wasted my time. I wasn’t able to pick up my car at that time I eventually had to go back once the checks surprisingly appeared. All of this could had been avoided if someone was following up with me. Keeping me in the loop. I understand that With this pandemic everything is taking longer. Maybe the parts were not deliver on time. Letting me know the check wasn’t there from my insurance so I could follow up with my insurance company whatever reason but not to follow up and not keep me in the loop is unprofessional and really bad customer service. The awesome experience I had when I got the car was destroyed. I have been referring customers to the dealership but now with this experience I don’t think I will and I personally wouldn’t be going back to even get an oil change. There was one person that stand out that he try to help me as much as he could in all this process. He was always available answer my calls return my calls extremely helpful. He should be the manager as he knows how to really treat a customer. His name is Rob Hassan. I do want to thank him for trying to help me as much as he could. He was the only light in this darkness experience I had.

Cbianca Irias Sep 2, 2020

I have been bringing my car here for service since Feb 2018. I asked for an oil change and to check the transmission due to a noise it was making. No issues with the oil change however they did not have time to check the transmission because they were backed up. No problem I said i would come back, which is not easy for me as I have 3 kids and work. I came back a few months later I made an appointment and requested they check the transmission plus take care of a recall for my Dodge Journey. They said they did not have the transmission tech here and so I said I would come back again! I made another appointment and came in for oil change, transmission check I told them I did not have time for the recall as I had to take my son to a college appointment and was dealing with my mother being transferred to Hospice That day I was told it would don’t worry it will be an 1hr wait at the most. I said ok and waited. An 1hr later I checked on progress and they had not even seen my car as of yet. I of course got upset, complained and asked for my car back with no service done. Today I return to get all this done made my appointment early. When I got here I was told 2-2 1/2 hr wait, I asked for a courtesy car which there was not one available. Shakira Ramos offered to call budget to rent a car for the day to which I accepted. She said she would call them, 3 hr later I requested on status as no one had bothered to give me one. I didn’t bring up the car rental as I had decided to stay. I asked for status and was told oil change and done but no one had checked the transmission. At this point I was upset and let Shakira know the awful customer service I have received and how she never ordered the rental, she first acted like she didn’t know what I speaking about, but apologized for not calling the car. She then came back and said the checked the noise at it was loose nut bolt and that they were finishing up the recall even though she had said it was done! This will be the last time I bring my car here.

Nersa Mantilla Martinez Dec 12, 2018

I've never had any issues the last times I have come here other than slow check ins before work. My issue today was the customer service provided to me at my 8:20am appointment. I am never good at this part as this has always been handled by someone else. Hubby let me know we would only be doing the maintenance on my pre-paid plan. I also understand that if there are any issues or other things I may need, they will let me know and I have the option to decline additional services I don't want at that time. As I discussed with Gary what I was there for, he stated that I was due for an air filter and also mentioned something they do that involves using chemicals to flush out any mildew or smells which cost $149. Since I wasn't sure if we wanted to do that today, I decided to call my husband to ensure I didn't agree to any services we were not prepared to get/pay for today. My husband mentioned that air filters don't usually cost $149 and we would not be doing that and Gary mentioned it was standard retail price. After that was decided I told him I had a detailing plan and wanted to find out how I go about using it. He got short with me and said "I can't tell you that, you need to speak to financing". He may not have realized his perceived attitude, but he was clearly short and when I tried to ask further as to going to finance and pointed to the cashiers front desk up front to confirm if that was the place, he just said " yea, they would tell you". After all was said and done I stated I would be leaving my car and picking it up later, so gave the number to call and left because he left a bad taste in my mouth but I wanted to hope that it wasn't a problem. I later got a voicemail at 10:24am that my car was ready to be picked up and when I get there the front desk quotes me $54 and I asked, "for what"? She stated it was for the air filter. I told her I declined the air filter, so she called Gary. He came over and stated that I did get the air filter, so I said fine, I will call my husband to come in and pay it. He then suddenly realized it was a mistake and asked that I let him go fix it. He showed me the paper and said he didn't put it on the quote so it was a mistake, but I did see an amount written on the form. By then my husband came in with my kids and was upset because he felt like I was being taken advantage of because I was a women. He asked to speak to the service manager and they directed him to Patrick's office. Patrick comes out to get the paperwork and as he is apologizing to my husband about the mistake he makes the following comment, "He made a mistake. Haven't you ever made a mistake in your job"? That comment pissed me off because I am a customer service expert and yes I know people are human, but that is NOT a comment you make to an upset customer. My paperwork was resolved and when I got it from the the front desk I asked them about how to set up something with my detailing plan and they told my I would need to speak to Gary, which was mixed information since he told me to speak to them. I left to go get in my car but decided to go back in to ask Patrick about my detailing plan and to talk about the situation. They directed me to his office and he was not there, however I could see him standing in Gary's office and assume what they were talking about. He looked directly at me standing in his office and didn't bother to see what I wanted. I walked back to the front and the girl asked if I spoke to him. I told her he wasn't in the office so she called him on the speaker which he heard as he was about to walk outside. I told him that I know my husband was very upset and that I wanted to come back in without my kids to explain how I felt about the whole situation. I explained that it's not so much about being taken advantage of as a women but mostly being given attitude when trying to find out about the detailing plan. I explained the answer I was given in a short tone and then what the front desk told me and how I just want to know how I can use my plan. He was listening but I could clearly tell he didn't give a damn because he already made up in his mind that the customer was the one wrong. I finally got the answer from him about how to schedule and use my plan, which would have been nice that morning so I could have actually had it done. I was offered to do today and it not be ready until the afternoon but opted to do another time. Learn how to provide customer service and how to take complaints where the customer actually thinks you care. I have dealt with difficult customers a lot. And worse ones than they probably will ever have to deal with, so they should clearly be taught empathy. You may think I was delusional and that it didn't happen that way, but it did and you need to make sure it doesn't happen again to me or any customer, period! I cannot stand mediocre customer service and won't settle for it.

Stephanie Felisme Nov 25, 2018

To: CustomerFeedback@autonation.com Sent: Friday, April 3, 2015 3:50:17 PM Subject: $1500 oil leak Hello, We purchased a pre-owned BMW 650i from Pembroke Pines Chevrolet on March 18, 2015 with 49900 miles. I paid the advertised price and drove the vehicle home to Ft Myers. I noticed on the way home that the steering wheel was off center so I made a appointment at my local BMW dealer to have an alignment done. What came next was quite shocking. The service adviser (Frank @ Ft Myers BMW) said that I have a severe oil leak from an alternator bracket and a leaking vacuum pump. The estimate was close to $3400 for the repairs. I declined the work and decided to get a second opinion from an independent shop that also specializes in BMW's. Till's Import Car Clinic not only confirmed that the leak is severe, but also noticed that the lower control arm bushings are 75% perished (explains why the alignment could not be done). At this point I reviewed my paperwork and remembered that with the purchase was a 60 day limited warranty that may cover these repairs. After getting I touch with United States Warranty Corp and having to fax my copy of the policy in to see if the repairs are covered I get a call from Frank the service adviser that an inspector would like to see the car. Great, it seems as though this will have a happy ending. Sort of. The claims adjuster at United States Warranty told me that he authorized the vacuum pump & the control arm bushings to be repaired but not the oil leak. Apparently, from the inspectors opinion, this leak has been ongoing for some time and should have been handled before the sale. Furthermore, it is also the opinion of the adjuster (Chuck @ ext 208) that the engine was cleaned to hide the leak. Now, I'm no mechanic, but when the underbody panel is completely soaked with oil it does lend some weight to the adjusters claim of a long standing leak. So at this point I'm pretty upset. Chuck, the claims adjuster was actually very empathetic towards this situation and recommended I call the Chevrolet store to see what they could do, because this is something that should have been addressed. I mean they put new front brakes on the car, how could a tech not see oil everywhere ? Well, today I called and asked to speak with the used car manager to see if I can get some help. In a word, NOTHING. I didn't get the managers name, but he's the one with a English/New Zealand accent. He repeated absolutely NOTHING can be done. Didn't care, told me he was going to 'look into it' but I know when I'm being lied to. So, here I am stuck with a $1500 repair. Obviously, if I knew the car needed this much in repairs I would have passed on buying. What really makes me upset is that these are safety issues. I drive my 5 year old daughter to school 4 days a week. The oil is pouring down the block into the alternator, the vacuum pump leaking affects the brakes, and the control arm bushings are critical steering components. How could a car in this condition pass a basic safety inspection in a company like AutoNation? Not sure why I'm even writing this, its probably a 50/50 anyone will even read it let alone help.

Elise McMahon Apr 4, 2015

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12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from AutoNation Nissan Pembroke Pines

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