Recent Reviews from AutoNation Nissan Pembroke Pines

This was my second time here. The first time was for a factory recall on my 2014 Altima which went very well. I showed up with no appointment, I was taken car of right away, the wait wasn't too long, I was impressed. They even vacuumed my car before they gave it back. My service writer was Caress. He was really nice, kept me informed of everything. He even told me when they did the vehicle inspection that I needed front brakes and gave me a very reasonable price. I told him I will be back. I even left an excellent feedback when I received their survey. Yesterday started out pretty much the same way. Except I made and appointment online to have my front brakes serviced. Caress was there and saw me waiting for a service writer and called me to his office, did the paperwork, told me it would take about an hour and a half. I thanked him and went to the waiting area. Everything went off without a hitch. He came back told me my car was ready, took me to the cashier to pay, got my keys and left in my freshly vacuumed car. I'm staying at my aunt's house in North Miami Beach, so as I'm driving, the brakes didn't feel any different than before ,so after driving for about twenty minutes, I stopped off at a friend's in Miami Gardens. As I'm walking around my car I noticed that my rear brakes were resurfaced. This was disturbing because about a month or so earlier I went to PepBoys and had new rear rotors and brakes installed . So I drove back to the dealer, Caress is nowhere to be found. I talked to the service manager, who at first tried to put the blame on me. I got mad and said what kind of moron would resurface a brand new set of rotors without question? The service manager said that it would be taken care of. I waited almost 40 minutes before my car was taken, not once did Caress come to talk to me or even acknowledge my presence. I waited over 2 hours for my car, no one gave me any updates, when I finally saw my car pull up, I went outside to check it out. When I went back inside the service manager ask me is everything all right, I said yes and he said Caress will be with me shortly to check out. I sat in the waiting area for another 20 minutes before the service manager told me to go to the cashier. After some confusion I finally got checked out and got my keys. I did not receive an apology from the service manager or Caress for spending more than 8 hours of my life in the waiting area for a mistake that was theirs. Moreover, I didn't receive their feedback survey, I guess that they knew my response would be unfavourable.

Pierre Chrisphonte Apr 26, 2017

Well, when I received the first notice from the Autonation Nissan in Pembroke Pines I ignored it. When the second request for me to give a review came to me I answered back that I would rather say nothing then something bad, but when the third request came I figured ok they already got my survey back and never did call to ask how things were going or why I gave the survey answers I did. Here we go, My salesman Todd was a nice enough fellow, never smiled and was all business, not that there is anything really wrong with that I just figured that if they want me to fork over 20+ thousand dollars they would be a little more friendly. I went in to look at a used truck but when waiting I found on my phone a deal on a new truck from a dealership a little further away that was only a few hundred dollars higher then the 1 year old truck I looked at but it was in a color I really was not happy about but the same as the used truck I original l came to see. I told them about it and after explaining them that it was not a used truck but a new truck, they offered me a 4x4 for thousands more then either the one on the phone or the used one in there lot. I said to them, “make me a deal on the used truck in the lot” but after waiting a while for an answer they said they could get me a new truck in the color I really wanted for about grand more then the truck in the other lot, so I said yes. After 4 hours I left with the promise the truck would be ready the next day in the afternoon. I pick up the truck, gave it the once over and drove it home. While showing the family my new truck I noticed that the truck bed was not cleaned, there was plastic stuck to places that showed that just pulled it off without moving seats and such, the windows were not cleaned , and the glue from the wheel cover plastic was stuck to the wheel and you can actually read the lettering as well. In other words very little dealer prep for the money they charged. Further looking revealed a dent in the corner on the drivers side rear passenger door. The corner was bent in. The next morning after work I drove it to the dealership's autobody department and was told that although the paint was not cracked or chipped, it they bent it back it would chip and the door would need to be painted. I have dealt with the that body shop before so I knew it was best to just live with it. A moment ago I mentioned being charged quite high for dealer prep, well how about over $400.00 to transfer the plates from my trade in to the new truck? Is that even legal to charge that much. Guess a letter to the DMV is in order as well. Summary, stay away as they seem to be too big to give a damn. I did make a mistake above, the filing fee, reg, tag, title was just under $250.00. Part 2, Get this now, they readily admit that the they charged 150 for 75 fee. I already received the new registration ad there was no refund in the letter that came for Autonation. I have a text message that states that they went out of their way to get me top dollar for my trade, they also did not charge me for "towing" the new truck to their lot. So I guess if they did charge me then the door would not have been damaged, the truck would have been detailed? Does that make sense to anyone reading this. If they give you a good deal they will cut corners in other areas, No need to pay someone to detail the truck before delivery, Charge twice as much for registration, and palm off a damaged door. Please note that not once in these reviews have I asked for anything! I have not tried to "blackmail" them into anything. That alone should be proof that I'm telling the truth. I called the general manager as asked in the response from them and left a message as he was not in. Excuses is all I have gotten from them as to why my truck was in the condition I received it. Again, as I have asked for nothing I stand by everything I have said here, expecting nothing but an apology. Remember they asked for my review and even after being told it would not be a good one they asked again.

Michael Vitetta Jun 18, 2015

To: CustomerFeedback@autonation.com Sent: Friday, April 3, 2015 3:50:17 PM Subject: $1500 oil leak Hello, We purchased a pre-owned BMW 650i from Pembroke Pines Chevrolet on March 18, 2015 with 49900 miles. I paid the advertised price and drove the vehicle home to Ft Myers. I noticed on the way home that the steering wheel was off center so I made a appointment at my local BMW dealer to have an alignment done. What came next was quite shocking. The service adviser (Frank @ Ft Myers BMW) said that I have a severe oil leak from an alternator bracket and a leaking vacuum pump. The estimate was close to $3400 for the repairs. I declined the work and decided to get a second opinion from an independent shop that also specializes in BMW's. Till's Import Car Clinic not only confirmed that the leak is severe, but also noticed that the lower control arm bushings are 75% perished (explains why the alignment could not be done). At this point I reviewed my paperwork and remembered that with the purchase was a 60 day limited warranty that may cover these repairs. After getting I touch with United States Warranty Corp and having to fax my copy of the policy in to see if the repairs are covered I get a call from Frank the service adviser that an inspector would like to see the car. Great, it seems as though this will have a happy ending. Sort of. The claims adjuster at United States Warranty told me that he authorized the vacuum pump & the control arm bushings to be repaired but not the oil leak. Apparently, from the inspectors opinion, this leak has been ongoing for some time and should have been handled before the sale. Furthermore, it is also the opinion of the adjuster (Chuck @ ext 208) that the engine was cleaned to hide the leak. Now, I'm no mechanic, but when the underbody panel is completely soaked with oil it does lend some weight to the adjusters claim of a long standing leak. So at this point I'm pretty upset. Chuck, the claims adjuster was actually very empathetic towards this situation and recommended I call the Chevrolet store to see what they could do, because this is something that should have been addressed. I mean they put new front brakes on the car, how could a tech not see oil everywhere ? Well, today I called and asked to speak with the used car manager to see if I can get some help. In a word, NOTHING. I didn't get the managers name, but he's the one with a English/New Zealand accent. He repeated absolutely NOTHING can be done. Didn't care, told me he was going to 'look into it' but I know when I'm being lied to. So, here I am stuck with a $1500 repair. Obviously, if I knew the car needed this much in repairs I would have passed on buying. What really makes me upset is that these are safety issues. I drive my 5 year old daughter to school 4 days a week. The oil is pouring down the block into the alternator, the vacuum pump leaking affects the brakes, and the control arm bushings are critical steering components. How could a car in this condition pass a basic safety inspection in a company like AutoNation? Not sure why I'm even writing this, its probably a 50/50 anyone will even read it let alone help.

Elise McMahon Apr 4, 2015

I wish I never did business with these people. Everybody is so nice and curteous because they are trying to make the sale. After the sale is made you can count on some [non-permissible content removed]! I am on my 3rd day of having the car I purchased from this dealer, and I already had a problem since the 1st day. I informed them and they told me to basically come in and waste a hour of my time to do absolutely nothing and to give me my car in the same exact condition it was in. It makes me wonder if they even tried? I was given a 60 day warranty when I purchased the car. I asked them BEFORE I bought this loud scrapping car "If I find ANYTHING WRONG I can bring it back to get fixed. Their response: YES!!!! Sooooo I found something wrong and I bring it back and now all of a sudden it's not covered under the 60 day warranty. I feel like I was lied to about the warranty, I feel like these people will tell you anything to make some money. I will be pursuing this issue because it is a very easy and petty thing to fix and they just dont want to fix it. They should have said NO when asked would they fix ANYTHING I found in the 60 days because now they are not sticking by their word. I am stuck in this car that scrapes along the road everytime I press the breaks. I don't think it is fair, nor do I think it is ethical. I will definitely be speaking to their corporate office, BBB, and the States Attorney Office about this incident. This is why people are afraid of buying cars because of [non-permissible content removed] like them. Overall I had the worst car buying experience ever and I will have to pay for REAL MECHANICS to fix this annoying a** sound. Thanks for being [non-permissible content removed] throughout my whole ordeal. because you have not heard the last from me. I would never recommend them to anyone. Their business ethics are terrible, my car buying experience was terrible. Dont do business here. They are [non-permissible content removed], they dont stand by their word, and they will sell you anything as long as it gets you on the road. If you don't have a lot of money to come back and forth to get your car fixed keep looking else where. This car lot is [non-permissible content removed] !!!

furious8 Feb 13, 2015

As several others have stated, these people are THIEVES. They only care about profits, not the customer. The managers are always rude and ignore the customers. I once had an issue with my wiper switch and they told me that it was the water tank the culprit and tried to sell me their grossly overpriced tank. I politely declined and bought a new one on eBay for a third of the price. Took the car there again to have it replaced (always paying their overpriced labor hours) but for some mysterious reason the problem persisted, except that this time I was told that the issue was with the switch itself and was offered a new replacement for only $400!! After I said no, the guy tells me that the switch works, but I just need to push it gently. Bottom line: they made waste 2 days of my time and a new water tank to fix absolutely nothing. Since they couldn't get me to buy their overpriced parts, they were only able to milk me with their useless labor hours. Last time I took my car to check for the Service engine light, the new rude manager tells me it's $125 labor charge just for checking what the problem is if I don't go ahead with their repair. That $125 soon turns into over $900 when they bring me the status sheet of my car with "recommended services" including the need to change the WHOLE gas tank. Bear in mind that this is for a very common issue that can be fixed by a simple and free test scan from Autozone. Of course, I once again decline their service and show this manager guy an email from his superior granting me a free service checkup after I complained about my previous experience with them. He doesn't like happy as he removes the charge from my sheet and sends me on my way. "Not this time" I say to him as I speed away from that parasite nest. I have sworn to never return to these thieves again, Weston Nissan treats me much better and provides a much faster more honest service. Plus they have decent coffee. Don't let they take advantage of you, stay away from Autonation Nissan and their band of crooks!

Ricardo Mansur Jan 18, 2015

Just wanted to update the result of my purchase and what these people actually are in the business for. I would name names, but the last thing I want to do is get personal. Being someone who does my own work on cars, especially BMWs and have been doing this for more than fifty years, the bottom line is what is the most important for them at the detriment of the customer. Don't believe the hype if you don't like it bring it back. If you think you have had great service, ignorance is bliss. You have no idea what they are doing or not doing. Before giving me my car, as I stated before, not changing the oil that they charged me for, insisting on putting non synthetic oil while it specifically requires it, they had to fix the air that stopped functioning a couple of months later, if not less. The wife is the one driving it. They refused to have it done at the BMW dealer trying to save themselves some money and sent me on my merry way. The grease monkeys that worked on it for them, had it working alright. They had to remove the dash to get to the malfunctioning unit. The BMW dealer had warned me about the intricacy of such work but it was still under warranty. Greasy finger prints were left on the beige carpet, the pillar, among other interior damages. The glove compartment no longer comes down by itself.It needs to be pulled. I was tired of the aggravation they put me through and the last thing I wanted was to have this car in their hands again. Now, even still paying dearly for it, it is doing the same thing and blowing hot air on one side as it did before and about to shut down completely. That tells me, in a ~40K dollars in new condition, someone was in charge of putting a band-aid to get raid of this knowledgeable customer who could see through their mambo jumbo. I am under the impression that this car was traded in because of this on and off air conditioning problem. I would not have my car visit, buy, or refer someone ever again with good conscience there, even it it were the last dealer on earth. I would rather buy a donkey. I just did my synthetic oil change at 6000 miles from last year to keep cleaning what I saw when I pulled the valve cover to change the gasket. Still weary about the power steering oil they put in the steering pump that clearly states "ATF ONLY!" on the reservoir cap. I had to pump the steering oil, now mixed, out, flush it as much as I could and hoping for the best. I am not a regular consumer, but one that invests in a car that has the reputation and engineering to be kept for decades. I am still driving my 1982, loving it, and she has at least 400k and going. Caveat Emptor!

Le Tutankhamen Nov 25, 2014

The first time I took my 2005 Nissan Sentra in to be serviced,in May, I felt the staff treated me well and I felt they were sincerely helping me keep my car in good running condition. I did notice scratches to my car that weren't there before I came in for servicing, but I didn't want to make a fuss as at least I got the work I needed done and they were just a few top coat scratches that can be fixed. I came back for a routine maintenance this month of August to get my oil and oil filter changed and car checked. Other services were added because I had a coupon for them, namely, a tire rotation. As well, they found a nail in my front tire. I also requested that they look at my brakes because they were making a noise since i came to them the first time (but they didn't find anything wrong, yet now they realize work needs to be done because I brought it up?). I signed papers of what work was to be done and after a couple of hours later of waiting, the work was "done" and I made the payment. Before I could leave, another office guy approached me and was trying to sell me an offer on new tires. I had no clue why this was offered at the moment, but I'll come back to that. I was thinking I already forked over 270 bucks, that I couldn't take up the offer at the time. Anyway, when I got to my car, I noticed more scratches, but this time, also very lightly made dents that I knew were not there before. I made sure to check my car before I left my house to notice any differences and here I see them.The only thing is I couldn't prove anything, as a phone call to management later would tell me. I again did not say anything when I left there because I could've been wrong and they did such "good work" on my car. The next day, I had to do some errands and I realized what tire rotation meant and why I was being offered new tires. Because I was ignorant about any car terminology, and this being my first car, I allowed these people to con me into getting a service I didn't need at the moment. I was driving around on tires that needed replacement. And they moved the tire with the fixed nail puncture to the back wheels. So, i hurried, needless to say, to get my tires changed at another reputable business and they took care of things. They also found some other things that proved this particular Autonation service center is one the BIGGEST SCAMMERS OUT THERE! The service guys at this other business offered to check my oil filter and air filter just to be safe. Well, they found that the oil filter had not been changed. Also,the air filter which Autonation said on document that it was checked and was in good condition, had not been changed since I took my car to them, as in never! It was black with dust and had leaves in the filter. I even took a photo of it. Needless, to say I will never go back to AutoNation and I will learn to change my own oil and filters. Who You Gonna Call??? STAY AWAY! or you will end up with new car payments because they destroyed your old working car.

Lannette F. Aug 22, 2013

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