Poca variedad

I always have my car taking care of here the service is great and so are the people. Love Nissan in Pembroke Pines

My service advisor lacked communication.

Thank you to Carlos and his coworkers for making me feel welcomed. I truly appreciate their patience and professionalism in helping me find my new 2023 Nissan rogue. I will definitely come back

Im a medical students with loans and I felt they were fair as well as doing good work on my Altima. They’ll have my business again.

Got charged almost $400 to replace rear brake pads on a Rogue, ridiculous.

It was not a long wait and the service was good communication

It’ was really good even though you do not have any appointments you can go there. The services was great and fast thank you again. I have free service start the day 2022 I bought my Honda until 2025. Thanks I really appreciate 🙏.

I came here at 7 AM to service my car and had to wait almost 4 hours for a simple oil change, after asking to speak to the service manager Chris this guy continued to tell me that I needed to have patience, and told me to Get out of his office. I will be contacting HR I will never go to this Autonation ever again they hire anybody and put them in a leadership position. This guy is a hot head and needs to be addressed by HR!!!

Excellent quality of service. Not especially fast because the place is very popular. This also says something about their quality.

Darius walked me through the services and took his time to explain my service contract and recommended up buying as I only have the basic. He explained my issue with my wipers. I will use him again he was the most competent Ive worked with there

I bought a Nissan kicks and it's great and super comfortable

Car service it is very expensive, my car had a warning and only to check the issue the dealer was charging me $203.00. I took the car to my mechanic he spend not more than 20 min, checking my car resolving the problem and he charged my $30.00 If I accepted the dealer to check my car I will end losing $203.00, I always go somewhere else to change the tires, to change the battery or any other service due to the high charges

check engine light was on. Keri informed that the mass airflow sensor needed replacing. procedure handled in a timely manor while I waited

Buena atención de parte del señor José Senteno. 100% profesional y con una amabilidad absoluta en toda la gestión. Felicidades por excelente servicio y atención

Mario in Sales and Michael in financing were just wonderful!! Not once did I feel pressured and that made all the difference. I had a great experience. And Mario’s customer service has surpassed my expectations. I am incredibly grateful.

Buena atención de parte del señor José Senteno. 100% profesional y con una amabilidad absoluta en toda la gestión. Felicidades por excelente servicio y atención

Had a great experience selling my car at this location. Juan provided excellent customer service, making the experience easy and really did the most to get me top dollar for my vehicle. The salesman, Manny also did an awesome job showing me a car I was interested in and was very knowledgeable. I would definitely come back here again.

Great experience! Mr. Cordero was very nice & super helpful.

Muy buena atención gentiles y muy profesionales y sobre todo excelentes carros satisfacción 100% Me encantó ❤️ Gracias Wilfredo Cordero por su atención y su ayuda .

My last two service appointments were chaotic so unfortunately won’t be returning. Wait time is longer than usual. In August 2022 I was charged for a Tire Rotation even though it was not completed. Taken off at future appointment…and now I noticed over 20k additional miles were entered on my invoice resulting in my CARFAX report being incorrect.

Amazing customer service! Yamel made the whole experience worth it. He was very helpful. He was able to help me get a car. The whole team who assisted me were amazing. I am happy with my purchase and my experience.

I took my car in for servicing. I noticed that their are new employees. Regardless of that I was quoted a price of $534.00 for the work that was suppose to be done. Brakes and oil change. When I received my bill it was over $100.00 added to the bill and I was not given the $30.00 credit, I was told that I would receive. I questioned the bill, and was told that the rotary on the brakes had to be replaced. My problem is, I DID NOT authorize this work, nor was I informed of it before hand. When I was quoted the price the representative should have informed me about this. Instead she took it upon herself to charge me an additional $100 plus, for work SHE authorized. She did not take it into account that maybe I did not have the additional money... IN THE FUTURE, I WILL GET MY QUOTE IN WRITING, BEFORE WORK IS STARTED. I was upset, to say the least and then was given a quote of over $900.00 for additional work to be done. Wow! In addition, my credit card was charge, twice, because of their failure to give me the $30.00 credit. I am looking for another dealer, I am not sure that I am going to return to this dealer... I have never had this problem with this dealer before, I have always received great service...So what is the problem now!

Jose's service was great! Excellent communication. Great service, very professional. High recommended

Great, This is the 4th car that I buy from Autonation Nissan On Douglas road and front Willie Cordero.

The service attendant was great answered all my questions precisely and was very informative through the whole process

Service is fast. Facility very clean. You get free vacuum after servicing your car. Free brewed coffee. Five star *****

Excelente servicio!! En otro autonation no me dieron buena atención y en el de pembroke fueron atentos eficaces y eficientes gracias!! Muy organizados

Great service and friendly staff 👍

Bob William's our salesman was extremely helpful, courteous, not pushy,helped find what we were looking for within our budget.The manager Sergio worked with us to achieve the numbers we were looking for. Excellent service all around. It made this purchasing experience pleasantly amiable. Thank you!!!

Helpful with questions about a recall.

My experience was phenomenal as soonest I arrive Ricardo greeted me with respect and I felt value.

It was a good experience over all

It was an amazing experience and all over all plain and easy the seller Jerry was an amazing guy excellent experience

Quick and professional

Been there since 2006. They are the best

Jose Centeno was there for my every needs !! Courteous and professional !!! Very Happy with the new staff and management !!! You guy's are great . Thank you

I cannot communicate with the advisor because his English is poor. The things promised by the company on my warranty are never offered. I have to argue for services and don’t enjoy visiting

Anderson Lopez was wonderful, I was very nervous because my car was serviced in December's then wouldn't start in January and again in February I was very upset. Anderson assured me everything would be OK and I picked up my car yesterday and I am happy

Horrible dealership,the service manager Chris makes it worse. This guy is so rude and thinks he’s better than everyone. I do not know how someone like him got to be in charge of a whole service department. Wouldn’t take my car here ever again.

Everyone was very kind and i would most definitely recommend this place to a friend. the energy was very positive!

Friendly people. Fast service

I was told my cabin filter needed to be replaced and was given the cost. I decided not to replace it because I knew I previously did. I questioned how could that be because it was just replaced 4 months prior. The answer I was given was oh the maintenance person made a mistake. This leaves me doubtful now. If he checked and it showed it needs to be replaced, then either I was given a faulty filter last time or not given a new filter at all, that I paid for or the guy never checked and just assumed. Either way, I'm now left doubting the service at AutoNation and wonder if I should go somewhere else to get a second opinion about all of the suggested maintenance that was written up.

I HAD A VERY PLEASANT EXPERIENCE WITH MY SERVICE MAN KRISTOPHER KOO HE IS SO AWESOME.

Todos son amables, el mecánico jefe muy profesional. Mi Xterra con 117.000 millas se sintió como en casa!

It was the worst. I was trying to tell the service advisor my car was cutting off but he was fast talking me trying to sell an oil change package instead. Then I had my husband call to get more clarity. The service manager called back rude and didn’t answer any questions I had. He only asked did I talk to my husband and text back yes to ageee to pay for service. I’m very competent of my vehicle. These men need to listen instead of trying to fast talk and not listen to the customer. Then he was trying to yell and say I should have told him. Which I did but he wasn’t listening.and I have a 25% off coupon for my service order. He said bring it when I pick up the car but then he mentioned 15% but he only took 10% off. Which is unfair to me. I had 25% off so no I would not recommend anyone to come to this dealership

Excellent

I drove from Port St Lucie and Roger made the trip worth it!! I felt comfortable from the second I walked in and wasn’t pressured to do anything. Roger made it possible for me to drive the car off the lot. I would highly recommend this dealership.

Great experience - the entire team has been good to work with.

Fast and reliable

Excelente servicio, profesional y honesto,,!

Buen servicio rápido y profesional

By far, this was the best experience I have had here. I was very impressed with the service. The guy that greeted me also checked me out and took me to my car when it was completed.

My wife took her car for the first oil change and it cost more that what a normal change would cost. According to my wife the advisor did not bother to go out and check the vin number and they did a service that was not needed on 2022 rogue, it appears their service is getting worse lately

I love going to Auto Nation Nissan Pembroke Pines

Como siempre, muy buena atención, sobre todo la de Othoniel. Gracias.

I am a customer to Nissan for the past 21 years, and the best agent that I met is Champ. He is a great asset to Nissan, explains well nice to communicate with. Great job.

Awesome

I recently went for my standard oil change and tire rotation, but when I had a major issue I could not get the assistance I needed. I had to go to the AutoNation Nissan 57th Ave & Palmetto location. The handled my issue quickly and professionally and it didn’t cost me a dime! Additionally, I changed my windshield wipers like a week prior to my oil change last Thursday and once my oil change service was complete my advisor told me I needed to change my wipers and gave me a quote. Let that marinate…

Very professional and supportive as to what l needed. In adfigion like how the was cleaned after service.

The staff is extremely friendly and respectful. The only issue I had was the amount of time I was there. I was told it would be two hours. Unfortunately, I was there nearly four and a half hours. It was my day off. I just wished I had been told the correct time because I would have not stayed with my vehicle. I wasted so much time just sitting there. Again, everything else was fine, but going forward customers should at least receive a follow-up if their service is going to exceed the service time they were told. Thank you.

Amazing service with amazing customer service stuff! Manager kristopher hoo very friendly!

This nissan made up I had to delete my bad review new manager Anderson is the best change my whole perspective of the nissan service amazing I'm glad I'm back for more service thank you nissan

Service was fast and rep is professional. Prices are very high and being able to use 2 discounts for 2 different services would be more fair.

The sales staff is very professional. Ricardo did and amazing job by getting the right car we needed it. The whole buying process went very smoothly compared to other places where you have to spend hours in the dealership.

Very nice and organized staff, great communication and my car looked amazing after maintenance!

Very good service.

Keri is AMAZING. For years, I had gone to Weston Nissan until one day, I decided to come to Autonation. She is extremely helpful and lets you express your concerns, without feeling like you are being rushed or not understood. She provides updates as the car is being serviced and I can’t tell you how much I have appreciated her in the past year. Go Keri!

Keri was Awesome! Went above & Beyond in customer svc!!

All of my concerns were looked upon and I got a decent explanation for the concerns that I had. However they cleaned my car and threw away my handicap placard. Luckily they found it the next morning and I was able to go back and retrieve it. There was no work that needed to be done on my vehicle they just ran a diagnostic to assure that my vehicle was up to par.

I worked with Manny Gomes. Excellent Salesman. Very chill, Very helpful, Not pushy or trying to sell anything. He will let you tell him what you need and then show it to you while answering all your questions. He was knowledgeable about the Nissan trucks. I felt no pressure and looked at several other trucks at other dealerships to compare the different models. When I finalized my decision and was ready I called him and he completed my deal the same day. Compared to other dealers I have visited this AutoNation store provided me a great car buying experience. This was my 9th new vehicle purchase and was by far the best one.

AVOID AVOID AVOID TO SELL YOUR CAR. They do not honor Kelley Blue Bool true value nor match Carvana or Carmax offers despite what they will tell you over the phone. They low ball you $4000 and make you lose 1.5 you to come in with the car. Ridiculous. You’re better off with Carvana, they will pick your car up from your front door or car max- fair and transparent transaction. Completely misleading people.

The best experience buying a car!

The car was having some computer issues and had to take it for services. Liked how organized the center is. Also Jose was very pleasant and helpful...

Pleasant this time

I was able to make a service appointment online. Once I arrived, my car was immediately taken back and wait time was minimal. Staff was friendly and courteous.

I worked with Manny Gomes. Excellent Salesman. Very chill, Very helpful, Not pushy or trying to sell anything. He will let you tell him what you need and then show it to you while answering all your questions. He was knowledgeable about the Nissan trucks. I felt no pressure and looked at several other trucks at other dealerships to compare the different models. When I finalized my decision and was ready I called him and he completed my deal the same day. Compared to other dealers I have visited this AutoNation store provided me a great car buying experience. This was my 9th new vehicle purchase and was by far the best one.

Todo fue excelente, soy cliente de Nissan desde hace 7 años

Very slow service. Oil change 2 hours☹️ Dirt on drivers door panel - fixed after my complaints.

I bought a 2020 Nissan kicks brand new from a Nissan dealership in new port richey and after 3 weeks it started having issues after issues. Malfunction error message comes up non stop for no reason so I have spent ALOT of time in multiple Nissan dealership service centers! I walked into new port richey to buy a DEPENDABLE car because I needed to drive from Tampa to Illinois often during covid to spend time with my dying mother. So yes I have very high mileage but I have done ALL required maintenance since I had it. May of 2022 after warranty of course I needed a new transmission. Consumer Affairs helped me replace that at 90%. I have still continued to have the error messages come up and can’t get into a dealership right away to have it looked at. So I had same issue Feb 14th and went to drive my car and I got no acceleration even when putting gas to floor. Almost exactly as a year ago. I had my car towed over to AUTONATION and key left. I made a 7am appointment for Feb 15th. I called multiple times and kept getting Breanna who apparently is offsite to catch calls so no one at dealership needs to be bothered. She made multiple attempts for me to talk to someone but failed. REMIND YOU I HAD A 7am APPOINTMENT! By 132pm Jose called me to ask what was going on with my car? When I explained he said he would call me back and NEVER did! So apparently my car was not looked at yet. So Andrea I believe was his named called me around 5pm to tell me they started running a few tests and everything is coming out ok so far. I COMPLETELY THINK THAT WAS A LIE!! My car was not even drivable when brought in. I KNOW SOMETHING IS WRONG WITH MY CAR SO WHY LIE??? To cover your back that you haven’t even looked at it yet??? I made a 7am appointment for a reason so I can hopefully get a positive response on my car issues so I could plan accordingly. I was planning to drive to Tampa today to be with my 20 year old daughter who possibly has breast cancer! I wanted to be there with her while she gets her procedures done! When I tried to explain this when Andrea called he heard nothing because he was to busy talking with others in the room. Something needs to be done with this dealership and training customer service to employees! I will be going up to dealership when they open and sit there until someone tells me what’s wrong with my car!

Pressured me a little, as if salesman needed the sake

paperwork (finance) where smooth and fast....the car was in good condition...better than what they told me..... they must focus more on ospitality...a complimentary bottle of water...coffee...same like other dealerships has.... overall no complaints ...

It was refreshing to encounter care consultants who are professional and forthright. Kevin reviewed the servicing I was expecting and gave an estimate of how long the job would take. Thanks for respecting my time. The job was completed prior to the expected wait time. I left feeling very satisfied the job was done above expectation.

Very good experience buying a car from Natalio. Thank you.

My experience was fantastic and Kris Coo my service advisor was amazing and a great asset to your team. Everything was simple, professional and hassle free.

muy buena atención

Tire repair very fast let’s that an hour wait time. Now that’s what I’m talking about lol

No hassle buying process and the process from start to end was easy and not time consuming.

Pleasant atmosphere, repairs where made But, the noise I came for in the first place…is still there.

Sales was really good. Nice and very helpful. Service department is terrific. Made a mistake on my pricing and now ignoring me for the past 2 months. Left several voice messages and text replies just to be told they will get the manager to get back to me and nothing.

Professional service. Didn’t have to wait too long. Complimentary car wash is a plus.

Jose made sure I knew everything that was going on with my car and if the prices was going to change he made sure I knew that as well he was excellent

Exceptional customer service! I appreciated the prompt attention to my tire issues!

Wonderful experience,nice,pacient,over and beyond helpful staff,sales personal,financing department.Natalio Elhaddad our salesman and Michael Chisholm Financial Manager as well,what can we say!!! very knowledgeable and customer friendly,extremelly supportive,both of them went beyond our requests and needs,Natalio and Michael got me the exact car I wanted,the car I loved,they both were very open and willing to help,work out numbers and get the right deal for me,excellent team,very supportive towards their customers. Definetely best experience ever above all dealerships we have ever made business with. Autonation Nissan will over recommended to all.Please customers do not hesitate in coming.

I love this place!! Customer service is always on point. Champ helped me with my oil change service. He explains everything in detail and is very friendly.

The worst experience I’ve had. I’ll never go back to that specific location,

Bob Williams is the best. We ran into a few difficulties with the car I wanted and he was so patient and kind. The car I wanted ended up being sold, the night before I brought my credit union check. So we had to start the process all over again. I can honestly say if it wasn’t for Bob I would have walked he kept me calm and assured me everything g would be fine. Which in the end it was. He is amazing a land AUTONATION is li my to have him on board. Thank you

A bit of a wait for my oil change but the staff was super nice and they washed my car!

The service provided by the employees and make fill important and the for your vehicle

No communication w the owner of the vehicle. Each service advisor is telling me something different. They couldn’t locate my vehicle. I left w my vehicle in a worse shape than when I initiated bought it in. I won’t be a returning customer.

I came for service during the month of October for new brakes. After leaving I noticed that the brakes were randomly squeaking. I called during the month of November and December to bring my vehicle back to resolve this issue, but never received a call back. In January the brake squeaking became so bad that it was embarrassing to drive. I called again and received an immediate call back from Andersen. He was amazing, I took my car back the next day, he test drove it with me (of-course no squeaking, but he did not call me crazy), put me in a rental to not lose any time from work and the brakes were fixed. It is nice to see someone who goes above and beyond with a smile on their face and genuinely loves their job. Thank you Andersen. 5 star review.

Friendly and courtesy

Bad diagnostic. They did not give me a full diagnostics. Took to another shop for a second opinion and got different awnsers and solutions that worked. Waste of money and time. 4 hours later left with just a very bad car wash that stained all my plastics with dark polka dots everywhere.

Chris, my Service Repair Representative was excellent. Although they were short staffed and had him helping multiple customers, he did it with grace and with a smile.

I’m gonna explain my experience, I can say I would not do any business with this dealer again. Not even to replace a light bulb. They sold me 2015 90k civic at $16k. I took it to the a mechanic to get it checked the transmission oil was so bad that it deteriorated the transmission. under the front bumper chasis was bent bc they repaired what was visible and put it on sale. I know now why the general manager was extremely pushy on me getting a $4k engine insurance. He knew what he was selling me. Also: $7500 IRS new car incentive, this dealer closing cost $6000. The entire program money go to them. Only in America this is legal.

Muy buena atencion

I had a horrible experience with AutoNation! I had received a 7 day, $9k written offer from Carmax. Went to AutoNation and they offered me $9500 with 5 days to decide. I called AutoNation 2 days later and said I would accept their offer. They then turned around and said Corporate would now give me $6k for the car, not the $9500 originally stated. What a Bait & Switch! Not to mention complete waste of my time! I went back to Carmax and sold it to them for $9k. Carmax was awesome to work with! Beware of AutoNation!!!

Awesome customer service, they have the best team ever and I had an excellent experience purchasing my vehicle there. Oriana is the best 👏🏼

Good deal! They went all the way to get me the best deal.

was less than 3 hours. all was smooth and fine. bit expensive though

Excellent! very helpful with my financial needs, left dealer driving a new car; Thank you very much!

Change oil was really quick very professional and the service at the place was kind and warm

Service is very great.

Worst place ever n super expensive for no reason, even with an appointment your be there for at least 4-5 hours

Excellent attention from Jerry Quinones, Friendly, Professional, exceeded my expectations.

I was served by Keri. Impeccable customer service and very professional. Heartwarming welcome. They even washed the exterior of my car at no additional cost. The work was completed within the estimated time. And no surprises at time of payment, the estimated costs were respected. I highly recommend.

Purchasing was a good experience, auto service is terrible. One month after driving away with a used car, the rotors needed to be changed. They made me pay labor even though I had just purchased car. They quoted me $2300 to change spark plugs and oil gasket … Took it to another , mechanic (old friend). Come to find out all spark plugs are fine, no oil leak and need to change gasket. The problem is An ignition coil that cost $75 …. Do NOT take your car here for service. They are scammers and stealing peoples hard earned money. You are better off going to MOM and Pop shop … even with your extended warranty… Heed this warning.. Oh yeah, they will charge $175 for a diagnostic that is false. Autonation wanted to offer me $9000 for my Jeep trade in, and Bomnin gave me $14,000 for my trade in. Enough said. Stay away from Autonation

The attention was great and fast; I am happy with the services provided.

The service was awesome . I took my car to get the brakes and routers changed and the next day they were ready.

Simple online purchase that was really simple. I had a great sales associate who kept me posted thru the entire process. The car was parked in my driveway less than three days after I signed the papers. Amazing ! Thank you Auto Nation !

Excellent!

Awesome

Bad diagnostic. They did not give me a full diagnostics. Took to another shop for a second opinion and got different awnsers and solutions that worked. Waste of money and time. 4 hours later left with just a very bad car wash that stained all my plastics with dark polka dots everywhere.

Quick and easy and was done sooner than I expected

Chris is the best and always takes very good care of his customers.

I take my car to AutoNation for service not only because I purchased it there. Never had an issue with the customer service or work but I took my car to have a part replaced and the labor was $150 an hour, took 2 hours to replace the part. Paying for good service is one thing but $350 for labor...geesh

The service was very professional fast and kind

Long wait...5 hours but I didn't have an appointment. My loose change was gone from my console. I requested the tires to have the same psi readings and that was not done. Otherwise, adequate service.

My advisor Keri, was very friendly and courteous. Took her time and explained everything to me. Truck came out cleaner than when it went in. Wait time was comparable to work being done! Can't imagine taking my truck any where else.

I bought a car here back in August, they did not have much selection but I left with a car I loved., but with financing I did not love. I ended up needing to refund many extra insurance add-ons which took a total of 3 months or a little bit more to be refunded to my loan. It ended up being alright, I just wish I would of been more aware on the numbers they were trying to sell to me.

Whenever I need my oil changed I can rely on my dealership. They always give me a full inspection and let me know everything they discovered in the diagnostic Everyone is so friendly and the service is great

Took my Murano in for transmission service. Tech said filter change was not required. Later found it had two filters and both should be changed at service. Expected more for how much they charge. Never again.

All were very nice and helpful. Keep up the good work 👍

The service associate Hasiel is super nice. He answered all my questions and made sure my car was ready by the time I needed to pick it up. Can't forget to also thank Joe for driving me in the shuttle to my job. Everyone is super nice and suoer friendly.

Hasta ahora todo ha sido satisfactorio. Gracias

Service rep was friendly and helpful. Waiting area was clean and well maintained. Over all experience was good.

I think they need to come up with a better system to get you in and get you out so you don't have to sit there for hours and hours and hours waiting to be approved or disapprove for a car loan🙏🙏

Excellent service. Recent visit, Mathew my advisor offered excellent service.

Thank you to Manny and the team for an excellent car buying experience. Manny was so helpful and really listened to what we needed. We really appreciated his patience and assistance in helping us find the right car for our family.

Excelente servicio

You know what to expect and how long to wait. The waiting area is clean and furnished with hot drinks and comfortable. Staff is pleasant. While a little expensive for an oil change, it gives me peace of mind

Experience was a pleasure from the moment I walked in to leaving with my vehicle. Brian, a young salesman, but so courteous, polite, and not pushy like most salesman His back up support team was spot on excellent. Great experience

Excelente servicio! muy puntuales, me gusta que son claros en cada información.

I just bought my car from there . Awesome work

The service department lady was very very kind of nice. The service is great the expectation was amazing so I won't complain at all.

I was very happy with whole experience. The maintenance guy was very helpful knowledgeable and good. I also received a free car wash color, courtesy and that was also great. My whole experience was good Thanks

La atención del vendedor de Raúl Díaz fue excelente. Me mostró todas las opciones para adquirir mi vehículo.

It was awful . My car was returned to me the same way Check engine or service engine light STILL on and the price I was quoted didn’t even come close after taking my vehicle to another dealer shame on you guys for trying to take advantage of a customer

Wait wasn’t too long but they didn’t top off fluids, I thought they would also do that.

My car service repair was entirely too long in got there at 12pm and left after 5pm. Therefore I felt that I should have been informed that the oil change, multipoint inspection, changing headlights, and found after some filters I believe where going to take 5 hours this trip to Nissan service in Pembroke Pines was just ridiculously too long. I was told that when I return for other required things that need to be done will be an all day job I will request a car so I can leave sitting there waiting for those things to be done was unacceptable to me which I felt should have taken a shorter time.

I did not have an appointment but the team got me in and out in the shortest possible time. Additionally the waiting area is clean and pleasant to sit in.

HASIEL from AUTONATION Nissan, PEMBROKE PINES was a joy to work with. He was extremely knowledgeable with my car issue, courteous & spoke calmly….because of such beautiful service with my Altima Nissan I have decided to switch my business to the PEMBROKE PINES location! My car wash was just another added perk! 😀 I also provided HASIEL’s name & location to several of my friends… ELSIE D.

If You Ever Need to Lease go see Lloyd Clarke !! My 2nd lease with them and never disappoints!! 😊

Great

Friendly staff, great service, clean atmosphere

Thank you, Matthew for your great customer service.!!

Very good service, good attention, well taking care

The process was easy and quick. Hasiel Valdes was a great help.

The service was quick and inexpensive. The service advisor Mr. Valdez, took care of all my needs. The auto tech with the last name kaimraj did an excellent job on my maintenance.

Car was returned badly washed

Continue to take care of the customer even after the sale. Do better communicating to inquiring customers in regards to service. Not just sales.

One if the few times I've enjoyed shopping for a car. I used the AutoNation Express program, which was almost all online. My truck came on time and as expected. The team was very friendly! I would recommend this dealership to anyone in the market.

A huge difference from the change in people in service. Just some months back I would have never went to that Nissan dealership for service. When I went this time and spoke with Khris the experience was totally different. I thank God for the change in management and worker's. Customer service is everything for me.

Wonderful service! positive atmosphere along with very kind people.

Sales and finance department was great. The prep and wash on the new vehicle not so much. They damaged my tag trying to remove it from the old vehicle. Did not have the correct star driver so the used pliers, instead of asking for the tool that was on the front floorboard.

i love the experience because its my first new car in a longtime! carlos 5 star all the way. ask for carlos from peru. the manager and finance manager worked it out great and never gave me a problem. the whole nissan group at this dealership was great! i am very pleased!

I always have a great experience when I bring my car in for service. My advisor Mat is very knowledgeable and keeps me up to date

Didn?t have an appt and was still seem immediately. Customer service was excellent and timely. Chris was awesome.

Sales and finance department was great. The prep and wash on the new vehicle not so much. They damaged my tag trying to remove it from the old vehicle. Did not have the correct star driver so the used pliers, instead of asking for the tool that was on the front floorboard.

The experience was great & quick. Hasiel Valdes was a great advisor. I enjoy being able to be in and out the dealership.

Well, where do I start? I was initially quoted $300 and some change to repair a tie rod, brake light, and flood light. Then, I get a call from Keri (service advisor) saying that the price had magically gone up to $600 due to shop fees. I declined to have the repairs done and she said "they're already done". She really expected me to pay the false, rip-off price!! That's not all. I pick up my car and the next day I notice a terrible creaking noise when I steer being caused by my "brand new tie rod". I called to complain and requested to speak to a manager. Haven't been able to get a hold of one yet. Very shady, dishonest business going on here, definitely DO NOT RECOMMEND.

Excellent experience I could have not asked for more Yamel was wonderful very pleasant he saved a beautiful red car for me love the color very happy with the car

Your sales representative Juan was very professional, diligent, courteous, attentive, friendly and helpful. Overall a very positive experience. Thank you!

On time according to the appointment, the advisor was cordial and attended to my requirements. It was good that they wash the cars again

Cary was very knowledgeable and helpful

Customer service in the maintenance service is great they went above and beyond to make us happy cris is great

Excellent service, efficient and did not take long

Didn’t have an appt and was still seem immediately. Customer service was excellent and timely. Chris was awesome.

I ask for a factory code to be reset. I got run down on everything thing else. They kept my car for 2 days to reset other codes that they said needed to be reset. But the code I received from another dealership and gave them for my car wasn't touch. So disappointing. Also I took my car almost a year ago for the recall on the headlights and they never follow back up. I was told the lights wasn't in stock but my daughter lights was changed the following week after i spoke with the same facility.

Jerry Quinonez at Nissan Pembroke Pines, helped me a lot. Very professional and carrying person.

Pretty good attention!! Goods services!!

Great customer service, clear explanation of car’s features and prices. Manuel excelled on his service as I was buying my car. I highly recommend this dealer. 👍

Exelent, very profesional the parson helpme.good service , fast and they take care of my car all the time

Great experience. I made an appointment and was out within the hour. Staff great at communicating

Great service and speedy appointment. I had to come back for a complete servicing of the car but it was more convenient in fact.

Oil change was a walk in the park at this dealer, easy peasy

Love it

Raul Diaz es una excelente persona, le recomiendo a el, le hace todos los tramites de su vehículo en cuestión de horas, el es el mejor.

They were very helpful and answered all of my questions they got everything done as quickly as possible.

I was taken care of by an advisor by the name of Christopher Koo. He made sure I was taken care of, a service I haven’t seen in a long time. I am very grateful to have Christopher take care of my vehicle needs. He was knowledgeable about what I needed to get done. Click

They are very nice and knowledgeable.

Very good attention, best customer service. Mario my seller was very professional and helped me find my dream car

The experience with Manny Gomes was top notch. The paperwork process in a car already bought before I got there taking over two hours to complete is crap. I flew in then drove in with a rental to pick it up! It should have been done and ready but wasn?t.

Fast and friendly

After purchasing my truck from AutoNation dealership, I only want them to do the work. They never disappoint me. Anderson and his team are very thorough with explaining what repairs are needed and required.

I received my car in a quick order clean and expert service from Greg mechanic and service lady

Kris was excellent and super attentive. I got my car back sooner than expected. Your telephone system is horrendous. I had to call 3 times to get through to someone that knew about my car's recall. I was put on hold without even a greeting and then never answered. Mark Gonzalez, you need to fix your telephone practices.

They don’t really care about the work on your vehicle. They just want money. DO NOT GO TO SERVICE. They will not serve you properly here, I suggest Lorenzo Nissan in Fort Lauderdale.

Juan Maltez was very professional and he provided excellent service.

Awesome experience. Both Carlos Verastegui & Jo Dash were exceptional.

good service, in good time

Kris is the best service advisor on the planet. He went overboard to make sure my repairs were handled correctly with excellent communication during the process.

The service advisor kept me updated on the progress of the work being done to my car and explained everything in detail.

Juan did great polite and got it done

Excelente servicio, muy atentos, conocen su trabajo, los recomiendo

Quick service. No hassle. In and Out.

It was horrible. It was just a simple Oil change for which the maintenance person wanted to charge $150. I had to go to the website to tell her that the pricing was $79.99. She just said "hmm, I didn't know about that pricing". 4 hours later I had my car back from an oil change. A four-hour oil change, unheard of!!!! I have a car that I bought from Rick Case. I get better service there and they don't want to gouge me for a simple oil change. Never recommending this place, never!

Great service, reasonable pricing and excellent communication.

Excelente atención, rápidos y profesionales con conocimientos del tema, gracias

Not the same customer experience as years before.

Excellent service, fast and very professional

Third time bringing this car back for the same issue with my car seat. Afterwards they said there was nothing else they could do for me even though technician verified that there was an issue.

Long wait and my car was ready and no service came over to tell me my car was ready. The problem was not fix.

Great customer service. Maintenance completed on time and delivered as promised.

Beatriz is awesome. Extremely helpful and compassionate with all the inconveniences that I had after my car broke down. She is the best

The experience was great ....

The attention and the Customer service of Hasiel were very good while they find the issue with my car.

Autonation staff are always great. From making an appointment for service, courtesy drive to work and keeping truck in great shape. Thank you!

My experience was one of dismay. I've been going to that particular location for almost seven years. During those times, it's primarily for oil changes. Once I get accustomed to a service rep, he/she ends up leaving. My question to you is this? Why is the turnover so high? My visits now seems impersonal. At times, I feel as if I'm being rushed to state my point. It's definitely not how it used to be, not only with the service but with the reps. I'm thinking about taking my business elsewhere. My recent appt was for 10am, however, they did not start working on my car until 1-1/2 later. I didn't leave until 1pm, after inquiry. The service rep says, and I quote "we have been busy all morning and we have a lot of cars ahead of you." I then told her, that's not my problem. What's the sense of making an appointment if you will not honor it

My car sat for over 2 months waiting on the process for my insurance claim and waiting on parts and waiting for Nissan & State Farm to work out their differences. Meanwhile I am paying my lease on a vehicle I can’t drive. It was a horrible experience. I appreciate the free rental car but it should not have gone down the way it did. No urgency to work on behalf of the customer.

It was a great experience working with Matt. From the time I arrived to the time I left, he made every effort to provide me with unsurpassed customer service. Thank you Matt!

Excellent service and attention, I received my car clean and neat 😊

Great service

The service department has drastically improved. I used to wait a long time before a service representative was available. Kari was very efficient. The waiting area is very clean with free coffee. The only complaint I have is that the shuttle was not available at that time.

After service they washed and cleaned inside and outside of car. Nice job too. Very unexpected. Service was good and ontime.

The service is always efficient and excellent.

I made an appointment and was taken care of even a little earlier than my appointment

Anderson was Awesome he made the process of buying a relief! I was scare after my tire blew while driving not my car was a regular tire it was a busted sliced tire! I spoke to Anderson I?m to say he help take pain away!

The place is great and Keri is wonderful as a service rep

Estoy muy satisfecha con la atencion de los empleados en este dealer especialmente con el vendedor Ricardo lo recomiendo muy buen vendedor muy atento muy paciente y me explico con detalles todo referente a la compra del auto. No es la primera vez en este dealer y con el mismo vendedor y siempre he quedado muy satisfecha. Gracias al personal de este dealer y mi vendedor. Altamente recomendado!!!

First time using their service on my Rogue Hybrid. Pleasantly surprised. Service was done on time and very complete. Best of all they washed and cleaned the car all over. Car sparkles like new. Good job Guys.

Great service and very helpful staff

I'm changing my rating to this because the service has went down hill I had my vehicle for now 3 weeks and been calling no response the visor that I have is one worse ones there Y'all need to do better I spend thousands of dollars in repairs and I getting bad service very disappointed with ya been coming for years now never seen like this

Amazing service and attention!!! Excellent service overall

I had my car serviced on Saturday (12-17-22) My customer care consultant was Hasiel Valdes. He was very kind, friendly and professional!! The lounge area and ladies bathroom was clean! I left satisfied!!

Salesman was very rude, service personnel are a little slow and aren’t good at problem solving.

Huge place good service and courteous people.

Keri I amazingly kind a she’s a wonderful employee. She always takes excellent care of me. The work was done on time with no issues at all and I’m always very happy to bring my car there.

I bought out my leased Nissan after the lease expired. Transaction went very smooth and easy. Thank You.

TOOK IN MY 2022 NISSAN FRONTIER FOR A SOFTWARE UPDATE, THEY HAD IT FIXED SAMEDAY, TRULY INCREDIBLE SERVICE, WILL DEFINITE BRING TRUCK BACK FOR FUTURE OIL CHANGES AND OTHER SERVICES. STAFF IS INCREDIBLE!!!!! WANT TO GIVE SPECIAL THANKS TO CHAM FOR HIS PROFESSIONALISM.

Not satisfied, counselor had many problems with computer/tablet in writing me up,, and nobody would help and guide her everyone ignored her, had me waiting, also the price she gave was not what it came, from $220 to $272, and would not discuss my complaints, or other choices for a lower priced battery which I had found on the company website, not helpful at all.

Although I did not have an appointment, I received timely attention and service. From the moment I drove in, a very nice lady received my car and directed me to the waiting area. Then a very polite young man addressed me to enquire about my car, and they proceeded to service it. Just about when he was going to finish his shift he handed me over to another polite young man. I always enjoy the coffee machine while I am there. Thank you.

Excellent experience. Friendly, professional competent personnel and completed my entire service in a acceptable time frame. Highly recommend this location.

Everything went good 😊

Best experience ever in a dealer, very professional and get the help than I need. I will recommend this place to my friends and family for sure.

I had a good experience. I was helping to get a free car wash. The only negative thing i can say is i wait 45 minutes after my 3:30pm appointment to see a staff member.

Service was excellent. Did not enjoy watching TV in the waiting room where the dialog was in SPANISH. THIS IS AMERICA.

The courtesies extended was exemplary, with timely reminders. The reception was welcoming and service concluded within the time frame promised. Overall the experience was a pleasant one and I shall return.

Hasiel was very helpful, informative, and went above and beyond during my service visit. He made sure to communicate to me every step of the process so I understood all details and logistics of my visit. He is a rockstar!

DO NOT PURCHASE A CAR THERE! I purchased a Toyota RAV4 from them in February 2022. I’ve had to change the gas pump, the tires, and the battery. When I go for service there they told me they are a Nissan dealership yet they sold me a Toyota car. I spoke to the manager and he could care less. So buyers be aware! Complete rip off at this dealership!

I bought a car from this dealership not even a year ago. The tires are already bad , the gas pump had already been replaced, and now the battery is gone ( on top of that … it’s not under warranty) contrary to everything I was told.

Muy buen servicio.

do not trust to buy car there they over charge you on loans that you will get stock with high payment go to other dealership nissan if you lije nissan

The estimate that I received for repair the air conditioner was outrageous: almost $2,000. I checked in internet ant the price of the evaporator was $200 . I went to another place and the total was $480 and I also have to paid 140 dollars only for checking the A/C, I won’t go to this dealer again to many irregularities. In another opportunity I left my car to change the bumper and the car was in Coral Gables doing I don’t know what

Went in for an oil change and they brought up many items that needed attention, wasn't able to do them all but very happy with the insight and professionalism by my advisor Champ.

I got an appointment 7am because my car had a recall. The technician came at 8am. I was 1 hour an half waiting for 5minutes work. It is a lack of respect to customers. Why they gave me an appointment at 7am if the technician assigned for those recalls starts at 8am? And they gave me the car at 8:45am after i was complaining and asking to bring back my car. In Hollywood Honda I never had this issue. And, it's not first time that happened to me. Once, I was 6 hours waiting!!!! I certainly not coming back to this dealer.

In Pembrooke Pines awesome In Nissan Weston was a disgrace.

Just bought my new Nissan Kicks in here. Everything is smooth and quick with a reasonable price.🫡🤗🥰

If the future is electric, why isn't there a focus on these in this dealer. the fast charger are still broken after 4 months. There aren't that many leaf DC chargers near here, only one AC charger works as the other one is all broken in pieces. If this is the future Nissan envisions, I'll better up go get a Chevy electric instead

I appreciate the professionalism and constant phone by the representative upon updates on the car repair.

Amazing experience, amazing service advisor.

Very goid service, specially Lyn was great!

Excellent service.

My experience with Nissan Pembroke Pines was excellent. I was met by Hasiel Valdes, the customer care consultant. He was pleasant, helpful and very professional. He explained my vehicle service options, followed up with a phone call, and notified me when my vehicle was ready for pickup.

Natalio El Haddad was our sales consultant and was just the best, we were cared for, treated with no pressure , he was professional and Honest. actually we got the car at that Location because of Mr. Natalio professionality.

Purchased a vehicle at this location. The staff was great, professional and a joy to work with.

kind and very professional place!

Excellent service

Service was great and an easy process. Thank you!

I came into AutoNation Nissan looking to buy a Kicks for a family member. After talking to Mario for about 30 minutes and him showing me all the features and the great deal I could get I decided to buy a second Kicks for myself. We are snowbirds and need a car for here. Mario made everything so easy and smooth. If you are looking for a great deal go to AutoNation Nissan and be sure to ask for Mario.

Easy process. Juan at the dealership was a pleasure to work with. Check processing seems to be delayed for some reason. Very good experience.

The best!

I made an appointment for the service needed on my vehicle. I arrived on time and was checked in quickly. My vehicles oil change was completed in less than an hour.

This guys are good professional 100% recommended, they honor the promotions and the procedures of Nissan North America.

This Nissan dealer does a great job servicing my vehicle. The technician keeps me informed of any recalls or any issues.

Just want to thank both people that assisted me, Hasiel and Chris .

I am very happy with the attention and good service that Mr. Ricardo Chavez gave me in the process of buying my vehicle.

Quick and friendly service! Have taken my car for years and will continue to do so

Service advisor gave constant updates on the repair of my car..

Just went with my daughter to purchase a used vehicle. Mani was our sales rep. He was great! He has great customer service! I would recommend anyone trying to purchase a new vehicle to stop by and ask for him! Location was clean and sales staff was super friendly and accommodating.

The wait was honestly fast but then again you basically didn't even do a complete maintenance so what should I have expected for a $2,000 maintenance package on a $50,000 oh ya check an top off the fluids with my oil change relevel tire pressure with my rotation.. sad it's the easiest part of the oil change an maintenance package an you couldn't even be bothered to do that

Very professional, courteous, and serious business I would highly recommend it. I was in and out when I went to get a lease car. I did not feel pressured at any time. The sales man Carlos was very helpful and patient with me.

Great and easy experience! Mario really helped to make this a great experience for me.

They were helpful and thorough but the process took too long to buy a car without financing.

The attention is personalized and they did excellent job Everybody is nice and professional.

Exceeding expectations is the singular act that defines service. Congratulations Auto Nation Nissan Pembroke Pines. You have Anderson Lopez, Service manager on your team.

Wifredo Cordero was the best sales person we ever encountered. He went over and above to help us and we were so pleased with his caring attitude. We will definitely buy a car from him again and will refer all friends. It was such a pleasure doing business with him.

Everything was excellent, persons who I dale with starting with Natalio El Haddad, Raul Borrego, Ricardo Chavez and Jo Dash be on my expectation, you all should be proud of having such a nice personal working with Auto Nation - Nissan of Pembroke Pines. Thank you all

I took my car in for a new ignition key. I was not asked if I had a spare ignition key and so when my car arrived I tried the spare and it didn’t work. The service rep told me that I should have given him the spare to program too so I had to wait another hour. In total, I spent 3 hours waiting. In addition, I was charged an additional miscellaneous shop charge for repair order of $25.96 on top of the $145.88 for labor (lol) and $70.45 for parts. Gave 3 stars just because I was happy to have the new key. I watched the service tech from a distance and the labor must have been 45 minutes maximum, the rest of the time he was roaming around doing who knows what just killing time while I waited.

The worst experience ever.

Mario was great in getting everything signed and together for us when arrived in the sales department but finance I would give a ZERO. I specifically told Christopher WE DID NOT want extra warranties or services ONLY gap and I was still charged for it. I was also told I was given a "friends and family discount" to bring my points down but at no point was I told it was a $8K charge to me. A $23K ended up costing me $30K. Had my daughter not totaled her car on the way home the same day I would have never known. He did not go through the paperwork that I signed and did not explain to me about the points. I've left several messages in the last 2 weeks and he still has not returned my call.

Prestan muy buen servicio con mucha amabilidad

Fast and friendly service.

Great experience Communication was effective

in the last couple of weeks I have been car shopping, and finding that so many dealership are doing daily markups based on their "limited" inventories adding thousands to the sticker price because of Covid shortages. That wasn't isn't the case with AutoNation - the sticker price with docs and tax fees waa the price - period. Good to know there are a few decent corporations out there still!

Thank you for the service. You are very kind and attentive.

Was just there in the last few day. Very impressed. They were very friendly, and prompt. They explained exactly what they were doing, and the price. I will only take it there for my service work. Thank you.

Amazing experience and great communication fully recommended this company and their staff members

Great experience, quick service

Great customer service and staff were very friendly and welcoming.

Worst Service Department ever , very unprofessional. Don’t recommend at all. They try to sell you services that your car don’t need they thing people are stupid.

The staff was kind. The service was quick. and the waiting room was. clean with plenty space to accommodate social distancing.

I was there for my first oil change and Chris was my service manager. He was very nice and got answers for some questions I had. The service was quick.

The people seem to care about their customers. In the past, it wasn’t always like that, for example they made excuses and seemed to blow off the customer’s concerns. I am glad to see that things have turned around and that they try to put the customer first.

Autonation Nissan is the best place to purchase or lease a vehicule The GM Marc Gonzalez the sales MGR Raul and the sales associate Lloyd Clarke are the best Definitely will refer all my friends and family if they need any vehicule contact them

I had an awesome experience with my advisor Othniel when purchasing my new tires! I love this place. Can’t get better service for the experience.

Such a fast easy friendly buying experience here! First was my interactions with the GM Marc who put me in the best hands to close my purchase. got lucky to have found the car I wanted by just walking in meeting with Lloyd and the fleet manager Rob all were amazing no hassles just like family ! happy I found this dealership they truly get the meaning of friendliness sales !!

Our family just bought our 2019 Murano from here ! Best experience with the most knowledgeable and friendly sales rep. Mario Mendez made it easy and comfortable. We highly suggest shopping here ! They had great deals and good employees. 10/10 Mario thank you !

Our family just bought our 2019 Murano from here ! Best experience with the most knowledgeable and friendly sales rep. Mario Mendez made it easy and comfortable. We highly suggest shopping here ! They had great deals and good employees. 10/10 !

Super great buying experience! Price , fast easy purchase with great personal attention from the GM to the sales team Rob and Lloyd great no hassle just real authentic people who care for you !

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We are very pleased with the service we received from the team, Danny Linares was a pleasure to work with. I would visit again. P

A most inviting and welcoming experience from a very knowledgeable sales and administrative staff regarding the products on offering. They made me feel that I was their only client, Very little reading of the manuals was necessary after my departure! A most rewarding and memorable experience!

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They are amazing they did everything to help with my car they got me in quick and of the service advisor couldn’t do it then the manager was amazing I will tell my friends and family to come here

I have NEVER waited two hours for an oil change and tire rotation before!

Great customer service and attention.

Todo el equipo de trabajo de esa sucursal de Nissan, brindan un excelente servicio. Tuve una buena experiencia el día que llegue hacer el cambió de aceite a mi vehículo.

Convenient location. Friendly atmosphere and good service

it is good serious personal service with several alternatives and helps to get a good payment alternative

Kevin was an excellent service advisor. great customer service

Outstanding salesman Wilfredo Cordero Auto Nation Nissan Sales also Finance manager Michael Chisholm Auto Nation Nissan(Finacial Manager)

We just bought a brand new 2022 Nissan Pathfinder, our Sales Rep Juan was super, kept us up to date on delivery of car, Dealer staff were friendly and helpful, buying process was easy and transparent.

Dealership is ran professionally both at car sales and service! I have been going here for years why because of the wonderful treatment giving to me and my family. Rob in fleet inventory always there with a smile to assist me even if it’s outside his department. GM Marc amazing go shop and service your Nissan there great !!

I used to love this place. But it has fallen in the last two years, greatly. I went in for an oil change and tire rotation. they did the oil change and they told me that the best tires were in front so they did not change the tires. I was asking questions about other services and they were not able to answer my questions. I am considering going somewhere else!

when you arrive a fake salesperson smile tell you a fairytale about the car you want to purchase, then the deal is handed to closing agent to sign the contract, the closing agent tell you a different story. When I told the store manager I didn’t want to purchase a 2 year engine insurance he was pissed and left. Too pushy to get as much money as they can out of your pocket. I honestly think dealers should not even exist. Middle men are there to get a big piece of the pie that’s it

Excelente atendimiento siempre compré mis autos aquí y ahora fue hora de comprar a mi hijo y hija ,ellos felices un Nissan Altima 2021 y Nissan Sentra 2021

Excelente atención y servicio, la camioneta 🚛 muy bonita!!!

Great selection of cars, very knowledgeable sales associate, Mario, very professional finance associate, Chris. Overall, good experience.

On 4/26/22, my husband took our 2018 Murano in for maintenance service and to have a new tire installed at AutoNation Nissan Pembroke Pines. He was assisted by Service Advisor Kevin Ledesma who ordered a new $251.00 tire to replace the left front tire that was plugged in March, 2020 and eventually developed a slow leak. He expressed concern with the possibility of the wrong tire being replaced with the new one if maintenance was done and the tires were rotated prior to receipt of the new tire. SA Ledesma insisted and assured him that WOULD NOT happen, that the plugged tire would be replaced with the new tire. On 4/27/22 he tried to reach Kevin to ask if the car was ready for pickup, but was told Kevin was not at work. On 4/28 we were finally able to pickup the car. The car was not driven and remained parked in our driveway from 4/28 to 5/23. On May 23rd, as my husband was leaving to go to a doctor appointment, the low tire pressure warning light came on indicating the left rear tire only had 15 lbs of pressure. Upon inspecting the left rear tire, he noticed it was the PLUGGED TIRE that was supposed to have been replaced with a new tire. That means our concern over the wrong tire being replaced did in fact happen! The maintenance was performed and the tires rotated before the new tire arrived; thus the plugged tire that was on the left front was moved to the left rear by whoever serviced the car. So a perfectly good tire that was moved to the left front was disposed of and replaced with the new tire, leaving us with the leaking plugged tire on the left rear of our car. My husband immediately called Autonation and advised SA Kevin Ledesma of their error. Kevin responded that it wasn't his fault and there's nothing he can do. My husband called back and asked to speak with a manager and was transferred to GM Mark Gonzalez. He complained to Mr. Gonzalez that the wrong tire was replaced by their service department sometime between 4/26 and 4/28 and that the fair thing for Autonation to do would be to order a new tire to replace the leaking plugged tire they left on the car. Mr. Gonzalez was very indignant and unapologetic; said there's nothing he can do about it because too much time had lapsed between 4/26 and 5/23; said he could order a new tire but we would have to pay their cost; and even insinuated to my husband that he was lying. I then got on the phone with Mr. Gonzalez and argued that the blame lies with Autonation's service department and they should absorb the cost for their mistake of replacing the wrong tire on our car even after we expressed concern of that possibly happening to SA Ledesma. Mr. Gonzalez said he could not provide any remedy for this situation and that we were basically screwed. When I informed Mr. Gonzalez that a complaint would be forwarded to corporate he told me to go right ahead and do it because he'll be the one responding to the complaint and he still wouldn't do anything about the mistake...a mistake he refused to admit was made by his service department. GM Gonzalez is the epitome of bad management practice and poor customer service relations. We will let it be known and warn others from doing any business with AutoNation Nissan Pembroke Pines due to their total lack of taking any responsibility for the error made by their service department and/or Service Advisor and leaving us without remedy.

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Made an appointment for my Honda for an oil change, transmission service, air filter and tire rotation and brake inspection When I arrived I was told they could not do the transmission service since they did not carry the transmission oil but would complete the other services. When service was complete 1 1/2 hours later they informed me that they did not do the tire rotation because the tires looked even and did not need it and they did not have the air filter. Upon my car was pulled into the service bay I noticed something hanging from the base of the engine. When I inquired what it was they said I must of run over something and damaged the dust cover. This is not the way my car was given to them. I live 1/2 mile from the dealership. Driving home the tire pressure alert came on and the damaged Dust cover with the would hit and make a dragging sound very unsatisfactory and unsafe to drive. Upon my inspection at home o noticed the heat shield was attached with zip ties. I called and left a message for the manager but as of today was never contacted back. On Monday I brought my car to Honda found out they damaged the screw holes to attach the dust cover and had the done the tire rotation and brake inspection that was needed they would have found a critical failure of the left rear brake. At no time during service was I notified of any problems. Total lack of customer service communication and safety for the customer

Excelente atención a los compradores

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Great and fast service. very professional and knowledgeable.

very professional and experienced people. nice customer service

My oil change was done in 1 and 1/2 hours. Good team. Professional and polite.

It was the most painless process ever. They took the hassle out of car maintenance.

Great experience and my seller Rep, Luis Diaz, so patient and kind. Go and get your car now!

The entire team is very friendly and professional. Lloyd was ready for my arrival after a 3 and a half hour driver. Thank you!

Came back from vacation to find dead battery. Tried to start by also using car key along with push button. Key stuck in ignition. Got car to Maroone which quickly replaced battery and got stuck key out of ignition. Special thanks to Eloy for his help. Have had my Murano serviced for last ten years here. They are great. Helpful, understanding and taking the time to explain options.

Us we lease Rogue, all services is nice + good service + nice websites to make appointment for service ( date & hours) working for us

The staff in both service and sales are incredibly nice and attentive. I will definitely continue to go to this location.

Everyone is very nice there my car was handled very professionally. Second car I bought from them. I highly recommend them

Well, I met Able my last visit and Able was extremely able to take care of all my automotive needs! Very personable and professional and I’m recommending his service to my friends and family!

Super fast my appointment for oil change 🥰💯💯💯👍👍❤️

Recomiendo mucho Nissan Pembroke Pines, tanto para comprar auto como para el car service. Gran atención y la mejor calidad

Disgusted is all I can truly come up with to describe the interaction I just had here. I just came back from visiting this dealership (to potentially buy a car) and I have never seen such a nasty display of customer service from an upper management individual. Mark Gonzalez, who I believe is the General Manager of this location is the most disrespectful person I have come across in a very long time. I was waiting outside with my family for a Lyft (we got picked up) and as the Lyft driver was trying to get out, the gate was closed. They close at 9:00pm but the gate was already closed by 7:30pm. The Lyft driver had no way of getting out and it was raining. We pulled up to 3 men that were standing outside discussing and my dad asked one of them if he could help. This person we now know was Mark Gonzalez. We asked him how we could get out of here and he said "I don't know how you got in here in the first place" in a sarcastic, disrespectful way as if we weren't supposed to be there. I told him we just came out from trying to see some cars and would like to go home. Then he said you need a code. We asked him how do you get the code and he says you can't be given the code I have to type it in myself (fine, security reasons of course, I'm not gonna argue with that). Then he says we have to wait until the rain stops (he didn't want to get wet I presume) (The rain just stopped at 8:00pm btw). So my dad got out of the car and asked the person we spoke to about cars (the ONLY saving grace in this story) that we were shopping for to please type the code into the gate so we can leave. Mind you, this Lyft driver has now been on the property WAY longer than need be. I was embarrassed that someone was so inconsiderate of someone else's time as it delayed him from being able to drop us off in the timeframe given and get to his next potential ride. Time IS money for them. The car rep grabbed his umbrella and went out in the rain and punched in the code to let us out. Now I know this may seem like a very small issue to not be complaining about but his character spoke so much volume tonight. His demeaning, disrespectful, snarky tone and unwillingness to even move to help is not something that should be seen from ANY upper management worker. I know this for a fact because just like him, I got my degree (the very same degree he has btw) at Miami Dade College and I for one know they taught us better than to treat people with such disrespect. So shame on you for representing Miami Dade and yourself like that. He took one look at us (IYKYK) and decided we weren't worth the time or effort. I know that this review will probably fall on deaf ears and he probably won't even be getting a slap on the wrist for this kind of behavior but I just want you all to know that you are worthy of respect no matter what you look like or what you think the person has (in their bank account). Mr. Mark Gonzalez, I know you think you did nothing wrong but I am going to pray that you become a better person than you were today and that God have mercy on your soul for being so disgustingly disrespectful to a potential customer. I will gladly take my business somewhere else. I refuse to do business with a company that allows this man to represent it. *thumbs down*

I have a terrible experience in the service department at AutoNational Nissan in Pembroke Pines. I bring my car in for repair. I received a rental car at the Auto National in Pembroke Pines. I received a rental car from AutoNational Nissan in Pembroke Pines was so dirty and no gas in the tank. Then the manager have the nerve to call me to be rude over the phone about the rental car. The reason I got treated with disrespect from the manager it's because I am a color woman. If it was a white individual that manager wouldn't be rude to that individual over the phone. It's should not matter what color a person is, male or female; We all deserve respect because we are customers. AutoNational Nissan management for Service Department needs Improvement on how to treat color people, male or female. Customers should receive excellent service all the time at AutoNational Nissan in Pembroke Pines. I am Very Disappointed as a Customer with Service Department at AutoNational Nissan in Pembroke Pines. AutoNational Nissan Service Department in Pembroke Pines needs to do better with Customer Service.

Great service and professionalism!

Excelente experiencia en el dealer Nissan Pembroke Pines. De modo especial destacar a Rosell por su agilidad, seriedad y profesionalidad en todo el proceso. Gracias!!!

What can I say,? They are a Team They cover with you the approval that you bring with and let you a good voice on the phone that you can trust in what they say., I got a vehicle here in 2014 and today I chatted online with a sales representative and so far I has been a good presents of a family setting for me and the people that I talk to or chatted at AutoNationNissan of Pembroke Pines, Fl

I had the pleasure of working with Josh at Auto Nation in Pembroke Pines, he assisted me and also my daughter, Josh is very polite and honest when it comes to purchasing new vehicles. He explained to my daughter about her buying options. He goes above and beyond for his customers and makes sure they are making the right decision. I would recommend anyone going to Auto Nation of Pembroke Pines to request Josh. He assisted me with upgrading to a 2021 Chevy Traverse LT and I could not be any happier. Josh is your man to go to. Thank You, returning Customer Sheri

Lying scumbags . Leased a car they are trying to hustle all types of b.s fees .

If you have the opportunity to ask for Jerrick Warren as your service advisor you will be very happy with the outcome. He is very personable and knowledgeable and will do his best to get you in and out of the service center

[non-permissible content removed] DO NOT GO HERE THEY WILL DECEIVE YOU They sold me a "like new well cared autonation certified" 2020 mustang turns out after Ford got a hold of it, the car was NOT EVEN SAFE TO DRIVE. Frame damage, bent rim, evidence of used parts from a prior repair, steering assembly damage AUTONATION certified! Certified to be a SCAM!! It took a week to get a hold of anyone that can make a decision and now he is (no surprise) making me wait even more! I want to go buy a mustang they are holding my money and credit hostage. Aside from the bad car the overall experience was a nightmare GO SOMEWHERE ELSE

Agradable atención aun con limitaciones de idiomas

Pésima atención en comunicación telefónica y personal en servicio al cliente!!! Le venden el carro , si uno no habla INGLÉS.y después no quieren dar el servicio adecuado !!! Me he quejado en todas las formas y nunca un representante atiende las quejas Que imagen tan pesima

Great service and best price , location the best

I made an appt a few days ago to have my car serviced at 2:00pm. Honestly, it was confusing for my first time. I went inside and there was no one at the front desk so I waited awkwardly until the cashier asked me what I needed. After I told her she told me to go back out and there should be a guy out there. So after that the guy was nice and took my keys and told me someone would come and talk to me shortly. I waited in the lobby for two hours. Nobody said anything to me. Finally a believe a manager noticed me and asked how I was and how long I’ve been waiting and I told him and he was really surprised and started making things happen for me. I appreciated that.I know it wasn’t his fault, it was hard to pinpoint who dropped the ball but I was annoyed. I didn’t leave until around 5:15pm. I don’t think an oil change should have taken three hours? There was a guy named Matty (?) who was pretty nice and made sure to check up on me afterwards so I’d give him 5 stars. But I was overall disappointed with my first visit.

This is our second lease with Nissan AutoNation and second lease with our salesman, Terry T. The selection of cars and colors is the best ! I highly recommend this dealership and we'll be back for our third lease.. And the Sales Manager is super !!

Luis was an awesome representative. He answered all of my questions promptly, he was patient when I decided I wanted a different car, he gave me all of the necessary information I needed to make an informed decision. Excellent customer service!

Best and quickest oil change experience I’ve ever had! All the guys there were so friendly and helpful, and a special shout-out to Rob for the great discount! Thank you!

Excellent staff and they make me feel good dealing with them when I bought my Nissan and now servicing my car.

staff is very accommodating and pleasant. The process did not take too long.

I sold my Honda Civic 2013 SI here. The process took around 45 min and the initial value that I got from KBB was fully respected. I would go and do business with them again. Thanks

Honestly this is some of the worst rude and abhorrent behavior and unwarranted disgustingly reprehensible customer service. I wouldn’t trust anyone here for any service or sale. Very upset at the lack of effort, efficiency and worth ethic of the employees. Distasteful and distrustful consumer relations is not how you do Business. Ashamed to have gone here -they refused to believe me when I provided warranty -forced me to track down warranty information already given to them - 1 week tire replacement - no calls for updates - service department manager never called back - no multi point inspection - no fluid top off - they couldn’t even place the spare under the car where it goes, at the Nissan dealership for this Nissan car

very professional. Very nice when you get their to have your car service. waiting tine was not long.

Purchasing a carIn the agents are excellent

This is the second car that I bought from AutoNation within a year. I came back to the same dealer as the previous experience was excellent. Now, I can say that the second purchase was also smooth, easy and very pleasant. The sales person was nice, very straight forward and very helpful through the process.

Fast, Friendly, easy car buying . Found a car we was interested in on cars. com. Went and looked at the car. And we where sold. In and out in about 2 hours.

Worst dealership ever. I had to bring my car in twice and they didn't fix my car. Purposely didn't add a new rim so i would keep going back every time my tire pops. They have no issue charging you but when it comes to fixing your car forget it. You would think because of Covid they would want to help people out during a time of need but instead they just take full advantage of you.

Very quick and affordable service. Rob?s the best service advisor.

I recommend Justin he has the best customer service!

Harold Cruz is the best Advisor

One place I feel really comfortable and trustworthy

Great professional and clean 👍

Robert Blair my service writer was the best. It was a persistent problem with the car, stuck with it, and got it done. I am very happy!

Always a pleasure to deal with the folks at AutoNation Nissan Pembroke Pines

Excellent Customer Service. Jordan in the Service area is outstanding. 100 percent professional, follows up and delivers as promised. He is truly an asset to Auto Nation Nissan at Pembroke Pines. I live in Miami but I will travel there and give my business to them. Can’t say enough good things about Jordan. Thank you.

I recently visited a Nissan deal location in Miami,Fl the Pembroke pines branch. I had a unpleasant experience and was told by the service consultant that it’s not his fault. I explained to him I’ll just leave my comment on the survey when I receive it since this is my 4th Nissan that I have purchased. Today I cam back for regular Maintanance and notice the previous service consultant changed my email to “Stevemrsurvey@yahoo.com”. I can not tell you how disgusted i am. Is this the level of professionalism Nissan trains its staff to display. I’m confused how the service manager was not made aware of my complaint but instead my email was changed so i wouldn’t receive a survey. This is unprofessional, disgusting, lacks character and a slap in the face if a customer that has dealt with Nissan since 2012. I would love a response explaining how is 5is acceptable beware for anyone that wears a Nissan logo on their shirt.

Very good people (Robert Barona sales), ( Andrew Karagas Manager), (Willie Cantillo Finance) and (Justin Lockwood on Service) these guys performed a great job on the sale and performance of my 3 vehicles "2 Titans and 1 Pathfinder, again thanks.

Always professional, they dont try to sale what you don't need. Justin is awesome!

Robert Blair was very pleasant very understanding and very efficient

El major site que atienden a la comunidad latina.

I worked with Daniel Volmar at AutoNation Nissan Pembroke Pines. I'm rebuilding my credit and had done extensive research because I want to stay on track with improving my credit score. Daniel was straightforward and honest with me. I didn't make it easy on him and he was very patient and kind throughout the entire process. He earned my business despite better terms at another dealership on a slightly used 2019 model because he was transparent with me throughout the entire process.

2nd car I leased from autonation Nissan. Very happy with the service. Both sales person and the manager handled the process well and got me a great deal.

Great service , ask for Wilfredo Cordero

Once i arrived and signed in, i was asked to have a sear inside for an advisor. I waited 30 minutes after asking twice to the guy that greeted me did i miss them calling my name to see an advisor? Oncc i met with Pena he was very nonchalant and seemed bothered. I kept asking for an estimate I felt like he was blowing me off until he was ready to respond to me. Once he responded it was only verbal. Nothing was printed for reference on what i needed to further repair. I will not be visiting this location again. Ana Jackson

From the time I first arrived at Autonation Collision to the time I picked up my car...Jason and Trellany were always professional and attentive to my needs.. I never had to wait for along time and everything was completed on-time with the highest quality. I have also purchased 2 vehicles from Autonation and am extremely satisfied with the service. I will recommend your collision service to anyone I know that needs it.

Customer Service, and price🤗 William was amazing, he doesn’t play stupid roll the other dealer do, he just work to maybe a good deal with .

Advertises cars with 10K miles on cars.com AND on their own website. Once the negotiation starts, the mileage magically increases to 84,000 miles. Was getting a half dozen emails a day from them. Once I pointed this out, everything stopped. You do the math.

Always a pleasure to have my vehicle serviced at Autonation Nissan Pembroke Pines with Harold Cruz. The service experience is always done promptly and right the first time around. Thank you Harold for your knowledge and professionalism.

This is the best plate to buy a car

The cell person and if I’m not nice you’re all very great people and very helpful and they also referred knowledgeable

3 hours for an oil change is excessive. Why do they book appointments. The first customer service rep wouldn’t help me because he was leaving at 2 and couldn’t close me out. Maintenance plans are a joke.

Mr Marks and his team were great! They were very helpful and didn?t pressure us.

I’m very happy with service

Very professional ,nice stuff ,very helpful ,I would recommend Tham if you decide go buy a car.

Excellent service. Used Online coupons. Work is guaranteed. Always excellent service.

Good service, am satisfied, recommend buying a car from them.

Awesome place great service and a great atmosphere and customer service very pleasant workers

professional sales peoples very good customer service i am happy

Great service, great selection! Robert was very friendly and patient, definitely recommend him!

Shopping for an SUV. Jamah and the sales team were extremely helpful in finding us the right vehicle at a great price.

Wilfredo Cordero the salesperson and George, finance director provide the best customer service I’ve ever received while buying my new car. They answered all of my questions and where caring and considerate. I highly recommend you go to AutoNation Nissan if you are looking for a new car

Robert the salesperson and George, finance director provide the best customer service I’ve ever received while buying my new car. They answered all of my questions and where caring and considerate. I highly recommend you go to AutoNation Nissan if you are looking for a new car

The attention to my needs was awesome. I told them it was my day off, they did not make me wait

The salesman, very soft spoken, no pressure, very accomodating, not pushy to make the sale, customer need and satisfaction first

Thank you George and Pedro for all your help. I highly recommend anyone to go see them! Thanks to them i left the dealership with a new car

Team was efficient from beginning to end, no hassles . Made sure my driving needs were secured.

The overall experience was great except the appointment process. The person on the phone was confused and I was hang up on while being transferred.

GREAT SERVICE , 5 STARS......................................

I was out of state when my car broke down and this Nissan took my car right away and had it fixed within a few days. Very friendly.

The service greeters were very inappropriate. Very unprofessional language. Someone stole all the quarters out of my car and my lighters in the cup holder.

Very good services......and the staff is awesome....thank you...

Fast efficient reliable they treated us as family.

Great service very satisfied !

From the phone call to make the appointment, to having my car returned after it was serviced, all employees I came in contact with, were pleasant and professional. As a long time customer of Auto Nation, Pembroke Pines, I can tell you without hesitation, this is a great place to buy a car, and have it serviced/repaired.

Excellent customer service .., they explain everything to me,

Special thanks to the service man that took care of us, Feliberto Pena. What a nice gentleman, either on the phone first and then the following day at the garage. Every car garage should have employees like him. What a great car dealer (garage) you have! Wow! Continue your great work!

Great place to service my car staff very professional, especially the associates that took care of me Carlos. They make u feel welcome has an answer for all my questions.

Gary has been my adviser since 2015 I won't see anyone else

Never been to a car dealership for service on my car before. Arrived with no appointment was immediately greeted. Told the checkin person the problem within a moment Carlos R came out to assist me. Was very nice explained what the problem was. Got my information and walked me over to the waiting room (told me about 45 minute wait). Most importantly assured me they would take care of me. 45 mins later I have a new battery, vacuumed floors and, my car back. Great first experience. Thank you Carlos R and the Nissan team.

Awesome experience. Felt like I was at a spa! Crazy relaxing, no pressure, had the car ready for me to drive. Once purchased moved my belongings from one car to the next. I will always be a customer.

Excelente Servicio y atención al cliente estupenda, Gracias a Feliberto Peña por tan dedicada atención, muy profesional, el lugar es súper agradable, gracias por todo.

At first I was dissatisfied but Nissan staff did everything possibly to fix it, I was very satisfied with the out come. It was addressed and completed in a quarterly fashion. And exceeded my expectations, with rental and all around.

Prompt and good service. People were polite. Car was vacuumed. Well done!

excellent,attention was very good and finance excellent plus

Quick and efficient check in for my appointment! Friendly tech, was offered a bottle of water while I waited as well as premium coffee. Best part was my car got vacuumed too!

Very professional, direct and honest people. It is a pleasure to deal with them!

Bought a 2019 Rogue from salesman Cesar Obando. Wanted to adopt him and take him home. Great salesman but he does jump from one item to another very fast and I was not quite sure I got the car with the package I wanted. Can mot find what maintenance is required and when it is required. Any help with finding the maintenance checks required would be apricated.

Great service, pleasant/helpful workers, didnt take long at all. Gary helped me out and he was so nice!

Very Helpful, I Really appreciate everything He did to Help me.

I purchases a used 2014 Nissan Altima on Saturday 1/26/19. Todd is amazing. He quickly took care of me when I arrive. he took me out to test out the car within 10 minutes of arriving. I test drive the car. I loved the car during the test. When it time to start the paper work, he offer my mom and step nephew drinks. It was a long process, but it was worth it. Before I left, I received new rugs and Todd put my tag on for me. Everything was good with the car until I drive the car on the highway Monday morning. Steering wheel started to shake when I reached 60 mpr. I knew something was wrong, so I made an appointment for the next day and went in. Tuesday, i came by talk to Todd who talk to his manager and got the car balance free of charge. The wait was a little long, but it was worth getting the car fix. This morning, my car is running smooth with no problem. I'm 100% happy with the "new" car. I look for forward to coming back in future to get my car service. Todd is great!

Su atencion y servicio excelente;; el vendedor Wilfredo Cordero fue muy profesional en su servicio; trato siempre de ayudarme y darme lo que yo queria al igual q su manager Theo. Los recomiendo; fue una gran experiencia haber comprado en Nissan pembroke Pines.

Great experience today at Nissan Pembroke Pines. Many thanks to Bob Williams our sales professional. Thanks to Jason in Finance, a fellow Bronxite.

La calidad del servicio y la disposicion para el apoyo a los clientes

great salesman and fast service

Great experience. Would recommend.

Grantley Simpson (Tood) sales consultant at AutoNation Prmbroke is outstanding sales professional. He emailed the information needed to prepared the visit and I just showed to sign. Time efficient and very professional

Quick prompt courteous service

Excellent. The salesman Robert Barona at the Pembroke Pines location was awesome. Strongly recommend him to other buyers

I purchased a 2019 Rouge from Carlos he was the best salesman he went out of his way to accommodate me and my family to make me the best deal on a new vehicle I have ever had please go and see him you will not be disappointed you will be over joyed !!!

I usually don't participate in reviews, however, I felt compelled to share this experience because it truly met the criteria of 5 star service. I initiated my contact online and completed my transactions at the dealership. I would greatly recommend you consider this this dealership to make a purchase. P.S. Hopefully this review is still the same in 6 to 12 months.

Amazing service from our salesman Lloyd and the finance team!

A very good experience with sales & management in getting the vehicle and affordability desired.

Justin in service was awesome!!! He even picked up my vehicle at work and brought it back to me for a recall!!! Great service and thanks

Daniel Martinez was nice and friendly, he was very helpfull went over the details and explained everything to us. very happy with my new nissan Altima

Very friendly and straight forward. We bought a new Rogue . Our sales consultant,Wilfredo was very knowledgeable. The financing was taken care of. Each one of the staff was very helpful with the entire process . The whole experience was "The Perfect One".

love this place l'am so happy

Nathalie was very responsive but not pushy on selling the car. She made the whole process very easy. Even though it was a certified pre-owner, it would have been nice if they had done a thorough cleaning of the car when I was finalizing the sale. A little 409 got rid of a lot of the prior owners dirt in the cup holders and on the floor tracks.

My experience was very good. Great customers services:)

Bad communication skills , waited an entire day for delivery and then was told it would be delivered the next morning , which then turned into the next afternoon . I probably would not have minded waiting , but the fact that the entire day was wasted waiting for delivery , when I could have just been contacted and informed that there was a problem . Other than that , our experience was fine .

I have been bringing my car here for service since Feb 2018. I asked for an oil change and to check the transmission due to a noise it was making. No issues with the oil change however they did not have time to check the transmission because they were backed up. No problem I said i would come back, which is not easy for me as I have 3 kids and work. I came back a few months later I made an appointment and requested they check the transmission plus take care of a recall for my Dodge Journey. They said they did not have the transmission tech here and so I said I would come back again! I made another appointment and came in for oil change, transmission check I told them I did not have time for the recall as I had to take my son to a college appointment and was dealing with my mother being transferred to Hospice That day I was told it would don’t worry it will be an 1hr wait at the most. I said ok and waited. An 1hr later I checked on progress and they had not even seen my car as of yet. I of course got upset, complained and asked for my car back with no service done. Today I return to get all this done made my appointment early. When I got here I was told 2-2 1/2 hr wait, I asked for a courtesy car which there was not one available. Shakira Ramos offered to call budget to rent a car for the day to which I accepted. She said she would call them, 3 hr later I requested on status as no one had bothered to give me one. I didn’t bring up the car rental as I had decided to stay. I asked for status and was told oil change and done but no one had checked the transmission. At this point I was upset and let Shakira know the awful customer service I have received and how she never ordered the rental, she first acted like she didn’t know what I speaking about, but apologized for not calling the car. She then came back and said the checked the noise at it was loose nut bolt and that they were finishing up the recall even though she had said it was done! This will be the last time I bring my car here.

Nice customer service, they were promoted with the time frame but the guy the vacuum out my car broke a cover and didn’t tell me..?

I have never had any issues other than the check in time being way too long for someone who scheduled a 7am appointment to drop off and go to work. This time around, Gary was short with me after I called my husband to confirm and decline additional services for an air filter. Was only there to get pre-paid maintenance done. Asked about how to use my pre-paid detailing service and he got short with me saying he would not be able to tell me and was not helpful. Only stated I needed to ask finance and when i pointed to cashier window he just said “yea, they would tell you”. When I came to get my car it was a $54 balance requested and hey stated for the air filter. They called Gary and he said I did get it. Only said it was incorrect and he would fix after I was calling my husband in to come pay for what I declined. He said it actually wasn’t done. Husband spoke to Service Manager, Patrick, who was also not helpful and had his mind made up that Gary was all right. He tells my husband that he made a mistake (which I know he is human) but then says haven’t you made a mistake in your job. NOT something you say to any customer. My husband still thinks they weee just trying to take advantage of me because I was a women there alone at the time. I went back to speak to him again and he pretended like he didn’t see me standing in his office doorway while he chatted with Gary. After all was said and done I learned too late that I could have scheduled an appointment for detailing when I scheduled the maintenance. I am a service excellence expert and this was horrible service. No empathy and actually no apology. *See the fuller story on Yelp!

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The radio, navigation and back up camera were not functioning (blank) screen. Took the car in and also had an oil change, breaks were sweeking and had it looked at. I was told the part will be in in about 7-10 days. When I did not hear back I called several times and was told Carress was off, at one point I got a young man on the phone and I asked when he will be in since it seemed that no one else could help, he rudely responded that he didn’t know what to tell me he did not keep his schedule. I called back and was told his partener will be returning my call .. nothing. I finally got Carress in the phone and he said the part was not in and will get back to me ... nothing! I called today 11/17 and he was off. Was given the voicemail of a manager and left a message for him to return my call ... no response!!! The first experience of taking the car in and the promise of the needed part in 7-10 was not bad.. the follow up on replacing a much needed part has been horrific to say the least