
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Nissan Pembroke Pines
Recent Reviews from AutoNation Nissan Pembroke Pines
3
Poca variedad
Rodrigo Varas bahamondes
Mar 27, 2023
5
I always have my car taking care of here the service is great and so are the people. Love Nissan in Pembroke Pines
David Johnson
Mar 27, 2023
2
My service advisor lacked communication.
Lady K
Mar 26, 2023
5
Thank you to Carlos and his coworkers for making me feel welcomed. I truly appreciate their patience and professionalism in helping me find my new 2023 Nissan rogue. I will definitely come back
Jonathan Diaz
Mar 26, 2023
5
Im a medical students with loans and I felt they were fair as well as doing good work on my Altima. They’ll have my business again.
Hamed heyd
Mar 25, 2023
1
Got charged almost $400 to replace rear brake pads on a Rogue, ridiculous.
Ray Donovan
Mar 24, 2023
5
It was not a long wait and the service was good communication
Carrol Yav
Mar 24, 2023
5
It’ was really good even though you do not have any appointments you can go there. The services was great and fast thank you again. I have free service start the day 2022 I bought my Honda until 2025. Thanks I really appreciate 🙏.
Ludes-manoucheka Alusma
Mar 23, 2023
1
I came here at 7 AM to service my car and had to wait almost 4 hours for a simple oil change, after asking to speak to the service manager Chris this guy continued to tell me that I needed to have patience, and told me to Get out of his office. I will be contacting HR I will never go to this Autonation ever again they hire anybody and put them in a leadership position. This guy is a hot head and needs to be addressed by HR!!!
John Hugo
Mar 23, 2023
5
Excellent quality of service. Not especially fast because the place is very popular. This also says something about their quality.
Ludmila Shtern
Mar 23, 2023
5
Darius walked me through the services and took his time to explain my service contract and recommended up buying as I only have the basic. He explained my issue with my wipers. I will use him again he was the most competent Ive worked with there
Patty Mcanderson
Mar 22, 2023
5
I bought a Nissan kicks and it's great and super comfortable
Jacobo Ourfali
Mar 21, 2023
4
Car service it is very expensive, my car had a warning and only to check the issue the dealer was charging me $203.00. I took the car to my mechanic he spend not more than 20 min, checking my car resolving the problem and he charged my $30.00 If I accepted the dealer to check my car I will end losing $203.00, I always go somewhere else to change the tires, to change the battery or any other service due to the high charges
Isabel Lopez
Mar 20, 2023
5
check engine light was on. Keri informed that the mass airflow sensor needed replacing. procedure handled in a timely manor while I waited
don'thaveone
Mar 19, 2023
5
Buena atención de parte del señor José Senteno. 100% profesional y con una amabilidad absoluta en toda la gestión. Felicidades por excelente servicio y atención
ollantay velasquez
Mar 18, 2023
5
Mario in Sales and Michael in financing were just wonderful!! Not once did I feel pressured and that made all the difference. I had a great experience. And Mario’s customer service has surpassed my expectations. I am incredibly grateful.
Michelle Rojas Garcia
Mar 18, 2023
5
Buena atención de parte del señor José Senteno. 100% profesional y con una amabilidad absoluta en toda la gestión. Felicidades por excelente servicio y atención
Ollantay
Mar 18, 2023
5
Had a great experience selling my car at this location. Juan provided excellent customer service, making the experience easy and really did the most to get me top dollar for my vehicle. The salesman, Manny also did an awesome job showing me a car I was interested in and was very knowledgeable. I would definitely come back here again.
Anylec Suarez
Mar 17, 2023
5
Great experience! Mr. Cordero was very nice & super helpful.
pantha moon
Mar 16, 2023
5
Muy buena atención gentiles y muy profesionales y sobre todo excelentes carros satisfacción 100% Me encantó ❤️ Gracias Wilfredo Cordero por su atención y su ayuda .
Driaylis Garcia
Mar 16, 2023
1
My last two service appointments were chaotic so unfortunately won’t be returning. Wait time is longer than usual. In August 2022 I was charged for a Tire Rotation even though it was not completed. Taken off at future appointment…and now I noticed over 20k additional miles were entered on my invoice resulting in my CARFAX report being incorrect.
Martine Jonelle
Mar 15, 2023
5
Amazing customer service! Yamel made the whole experience worth it. He was very helpful. He was able to help me get a car. The whole team who assisted me were amazing. I am happy with my purchase and my experience.
Vicky Carrion
Mar 14, 2023
1
I took my car in for servicing. I noticed that their are new employees. Regardless of that I was quoted a price of $534.00 for the work that was suppose to be done. Brakes and oil change. When I received my bill it was over $100.00 added to the bill and I was not given the $30.00 credit, I was told that I would receive. I questioned the bill, and was told that the rotary on the brakes had to be replaced. My problem is, I DID NOT authorize this work, nor was I informed of it before hand. When I was quoted the price the representative should have informed me about this. Instead she took it upon herself to charge me an additional $100 plus, for work SHE authorized. She did not take it into account that maybe I did not have the additional money... IN THE FUTURE, I WILL GET MY QUOTE IN WRITING, BEFORE WORK IS STARTED. I was upset, to say the least and then was given a quote of over $900.00 for additional work to be done. Wow! In addition, my credit card was charge, twice, because of their failure to give me the $30.00 credit. I am looking for another dealer, I am not sure that I am going to return to this dealer... I have never had this problem with this dealer before, I have always received great service...So what is the problem now!
Brenda Wright
Mar 14, 2023
5
Jose's service was great! Excellent communication. Great service, very professional. High recommended
Virginia Gonzalez
Mar 14, 2023
5
Great, This is the 4th car that I buy from Autonation Nissan On Douglas road and front Willie Cordero.
Antonio Casas
Mar 14, 2023
4
The service attendant was great answered all my questions precisely and was very informative through the whole process
Mssorys78
Mar 13, 2023
5
Service is fast. Facility very clean. You get free vacuum after servicing your car. Free brewed coffee. Five star *****
RONALD QUIBILAN
Mar 12, 2023
5
Excelente servicio!! En otro autonation no me dieron buena atención y en el de pembroke fueron atentos eficaces y eficientes gracias!! Muy organizados
siu lau
Mar 11, 2023
5
Great service and friendly staff 👍
Ricky Browne
Mar 11, 2023
5
Bob William's our salesman was extremely helpful, courteous, not pushy,helped find what we were looking for within our budget.The manager Sergio worked with us to achieve the numbers we were looking for. Excellent service all around. It made this purchasing experience pleasantly amiable. Thank you!!!
Carmen Chipi
Mar 11, 2023
5
Helpful with questions about a recall.
Ames Mo
Mar 11, 2023
5
My experience was phenomenal as soonest I arrive Ricardo greeted me with respect and I felt value.
eric cabrera
Mar 10, 2023
5
It was a good experience over all
Beatrice Beauplant
Mar 10, 2023
5
It was an amazing experience and all over all plain and easy the seller Jerry was an amazing guy excellent experience
Beatrice
Mar 10, 2023
5
Quick and professional
Samuel Stern
Mar 9, 2023
5
Been there since 2006. They are the best
Carl Scutt
Mar 9, 2023
5
Jose Centeno was there for my every needs !! Courteous and professional !!! Very Happy with the new staff and management !!! You guy's are great . Thank you
alaind715
Mar 9, 2023
2
I cannot communicate with the advisor because his English is poor. The things promised by the company on my warranty are never offered. I have to argue for services and don’t enjoy visiting
maureen reid
Mar 8, 2023
5
Anderson Lopez was wonderful, I was very nervous because my car was serviced in December's then wouldn't start in January and again in February I was very upset. Anderson assured me everything would be OK and I picked up my car yesterday and I am happy
Manuela Hicks
Mar 8, 2023
1
Horrible dealership,the service manager Chris makes it worse. This guy is so rude and thinks he’s better than everyone. I do not know how someone like him got to be in charge of a whole service department. Wouldn’t take my car here ever again.
FettiBoy 13
Mar 7, 2023
5
Everyone was very kind and i would most definitely recommend this place to a friend. the energy was very positive!
Arianna Lopez
Mar 7, 2023
5
Friendly people. Fast service
victor acurio
Mar 6, 2023
2
I was told my cabin filter needed to be replaced and was given the cost. I decided not to replace it because I knew I previously did. I questioned how could that be because it was just replaced 4 months prior. The answer I was given was oh the maintenance person made a mistake. This leaves me doubtful now. If he checked and it showed it needs to be replaced, then either I was given a faulty filter last time or not given a new filter at all, that I paid for or the guy never checked and just assumed. Either way, I'm now left doubting the service at AutoNation and wonder if I should go somewhere else to get a second opinion about all of the suggested maintenance that was written up.
Teresa Fleury
Mar 6, 2023
5
I HAD A VERY PLEASANT EXPERIENCE WITH MY SERVICE MAN KRISTOPHER KOO HE IS SO AWESOME.
Minta Scott
Mar 6, 2023
5
Todos son amables, el mecánico jefe muy profesional. Mi Xterra con 117.000 millas se sintió como en casa!
INGLOVEN USA
Mar 6, 2023
1
It was the worst. I was trying to tell the service advisor my car was cutting off but he was fast talking me trying to sell an oil change package instead. Then I had my husband call to get more clarity. The service manager called back rude and didn’t answer any questions I had. He only asked did I talk to my husband and text back yes to ageee to pay for service. I’m very competent of my vehicle. These men need to listen instead of trying to fast talk and not listen to the customer. Then he was trying to yell and say I should have told him. Which I did but he wasn’t listening.and I have a 25% off coupon for my service order. He said bring it when I pick up the car but then he mentioned 15% but he only took 10% off. Which is unfair to me. I had 25% off so no I would not recommend anyone to come to this dealership
D Malcolm
Mar 6, 2023
5
Excellent
ivan montenegro
Mar 4, 2023
5
I drove from Port St Lucie and Roger made the trip worth it!! I felt comfortable from the second I walked in and wasn’t pressured to do anything. Roger made it possible for me to drive the car off the lot. I would highly recommend this dealership.
Colin Lyall
Mar 4, 2023
5
Great experience - the entire team has been good to work with.
Shan Grant
Mar 3, 2023
5
Fast and reliable
Ricardo
Mar 3, 2023
5
Excelente servicio, profesional y honesto,,!
Jorge B Abadia
Mar 2, 2023
5
Buen servicio rápido y profesional
Satisfacción
Mar 2, 2023
5
By far, this was the best experience I have had here. I was very impressed with the service. The guy that greeted me also checked me out and took me to my car when it was completed.
Barbara Reyes
Mar 1, 2023
2
My wife took her car for the first oil change and it cost more that what a normal change would cost. According to my wife the advisor did not bother to go out and check the vin number and they did a service that was not needed on 2022 rogue, it appears their service is getting worse lately
Jose M Cruz
Mar 1, 2023
5
I love going to Auto Nation Nissan Pembroke Pines
lashalonda rouse
Feb 28, 2023
5
Como siempre, muy buena atención, sobre todo la de Othoniel. Gracias.
Ariel Castro Ordaz
Feb 28, 2023
5
I am a customer to Nissan for the past 21 years, and the best agent that I met is Champ. He is a great asset to Nissan, explains well nice to communicate with. Great job.
Margaret Richards-Deshong
Feb 28, 2023
5
Awesome
Chastity “Pinktealady” Martin-Parkes
Feb 27, 2023
1
I recently went for my standard oil change and tire rotation, but when I had a major issue I could not get the assistance I needed. I had to go to the AutoNation Nissan 57th Ave & Palmetto location. The handled my issue quickly and professionally and it didn’t cost me a dime! Additionally, I changed my windshield wipers like a week prior to my oil change last Thursday and once my oil change service was complete my advisor told me I needed to change my wipers and gave me a quote. Let that marinate…
Elizabeth Thompson
Feb 27, 2023
5
Very professional and supportive as to what l needed. In adfigion like how the was cleaned after service.
Reserved
Feb 26, 2023
4
The staff is extremely friendly and respectful. The only issue I had was the amount of time I was there. I was told it would be two hours. Unfortunately, I was there nearly four and a half hours. It was my day off. I just wished I had been told the correct time because I would have not stayed with my vehicle. I wasted so much time just sitting there. Again, everything else was fine, but going forward customers should at least receive a follow-up if their service is going to exceed the service time they were told. Thank you.
Tramaine Brown
Feb 25, 2023
5
Amazing service with amazing customer service stuff! Manager kristopher hoo very friendly!
DANNY POLLAK
Feb 25, 2023
5
This nissan made up I had to delete my bad review new manager Anderson is the best change my whole perspective of the nissan service amazing I'm glad I'm back for more service thank you nissan
Steven Lopez
Feb 24, 2023
5
Service was fast and rep is professional. Prices are very high and being able to use 2 discounts for 2 different services would be more fair.
Roy Offt
Feb 24, 2023
5
The sales staff is very professional. Ricardo did and amazing job by getting the right car we needed it. The whole buying process went very smoothly compared to other places where you have to spend hours in the dealership.
Nagib Bitar
Feb 24, 2023
5
Very nice and organized staff, great communication and my car looked amazing after maintenance!
Alejandro Ruz
Feb 24, 2023
5
Very good service.
Ron Meyer
Feb 23, 2023
5
Keri is AMAZING. For years, I had gone to Weston Nissan until one day, I decided to come to Autonation. She is extremely helpful and lets you express your concerns, without feeling like you are being rushed or not understood. She provides updates as the car is being serviced and I can’t tell you how much I have appreciated her in the past year. Go Keri!
Liron Davidoff
Feb 23, 2023
5
Keri was Awesome! Went above & Beyond in customer svc!!
Denise Kelone
Feb 23, 2023
4
All of my concerns were looked upon and I got a decent explanation for the concerns that I had. However they cleaned my car and threw away my handicap placard. Luckily they found it the next morning and I was able to go back and retrieve it. There was no work that needed to be done on my vehicle they just ran a diagnostic to assure that my vehicle was up to par.
Sanders
Feb 23, 2023
5
I worked with Manny Gomes. Excellent Salesman. Very chill, Very helpful, Not pushy or trying to sell anything. He will let you tell him what you need and then show it to you while answering all your questions. He was knowledgeable about the Nissan trucks. I felt no pressure and looked at several other trucks at other dealerships to compare the different models. When I finalized my decision and was ready I called him and he completed my deal the same day. Compared to other dealers I have visited this AutoNation store provided me a great car buying experience. This was my 9th new vehicle purchase and was by far the best one.
David Justice
Feb 22, 2023
1
AVOID AVOID AVOID TO SELL YOUR CAR. They do not honor Kelley Blue Bool true value nor match Carvana or Carmax offers despite what they will tell you over the phone. They low ball you $4000 and make you lose 1.5 you to come in with the car. Ridiculous. You’re better off with Carvana, they will pick your car up from your front door or car max- fair and transparent transaction. Completely misleading people.
Andrea Jordan
Feb 22, 2023
5
The best experience buying a car!
Wilber Anderson
Feb 21, 2023
5
The car was having some computer issues and had to take it for services. Liked how organized the center is. Also Jose was very pleasant and helpful...
Maria Morejon
Feb 21, 2023
4
Pleasant this time
Robin N
Feb 20, 2023
5
I was able to make a service appointment online. Once I arrived, my car was immediately taken back and wait time was minimal. Staff was friendly and courteous.
Becka Halick
Feb 20, 2023
5
I worked with Manny Gomes. Excellent Salesman. Very chill, Very helpful, Not pushy or trying to sell anything. He will let you tell him what you need and then show it to you while answering all your questions. He was knowledgeable about the Nissan trucks. I felt no pressure and looked at several other trucks at other dealerships to compare the different models. When I finalized my decision and was ready I called him and he completed my deal the same day. Compared to other dealers I have visited this AutoNation store provided me a great car buying experience. This was my 9th new vehicle purchase and was by far the best one.
David
Feb 19, 2023
5
Todo fue excelente, soy cliente de Nissan desde hace 7 años
ALEXANDRA TERAN
Feb 18, 2023
2
Very slow service. Oil change 2 hours☹️ Dirt on drivers door panel - fixed after my complaints.
Evgenij Mylnikov
Feb 17, 2023
1
I bought a 2020 Nissan kicks brand new from a Nissan dealership in new port richey and after 3 weeks it started having issues after issues. Malfunction error message comes up non stop for no reason so I have spent ALOT of time in multiple Nissan dealership service centers! I walked into new port richey to buy a DEPENDABLE car because I needed to drive from Tampa to Illinois often during covid to spend time with my dying mother. So yes I have very high mileage but I have done ALL required maintenance since I had it. May of 2022 after warranty of course I needed a new transmission. Consumer Affairs helped me replace that at 90%. I have still continued to have the error messages come up and can’t get into a dealership right away to have it looked at. So I had same issue Feb 14th and went to drive my car and I got no acceleration even when putting gas to floor. Almost exactly as a year ago. I had my car towed over to AUTONATION and key left. I made a 7am appointment for Feb 15th. I called multiple times and kept getting Breanna who apparently is offsite to catch calls so no one at dealership needs to be bothered. She made multiple attempts for me to talk to someone but failed. REMIND YOU I HAD A 7am APPOINTMENT! By 132pm Jose called me to ask what was going on with my car? When I explained he said he would call me back and NEVER did! So apparently my car was not looked at yet. So Andrea I believe was his named called me around 5pm to tell me they started running a few tests and everything is coming out ok so far. I COMPLETELY THINK THAT WAS A LIE!! My car was not even drivable when brought in. I KNOW SOMETHING IS WRONG WITH MY CAR SO WHY LIE??? To cover your back that you haven’t even looked at it yet??? I made a 7am appointment for a reason so I can hopefully get a positive response on my car issues so I could plan accordingly. I was planning to drive to Tampa today to be with my 20 year old daughter who possibly has breast cancer! I wanted to be there with her while she gets her procedures done! When I tried to explain this when Andrea called he heard nothing because he was to busy talking with others in the room. Something needs to be done with this dealership and training customer service to employees! I will be going up to dealership when they open and sit there until someone tells me what’s wrong with my car!
Tina Aillet-Moss
Feb 16, 2023
4
Pressured me a little, as if salesman needed the sake
Garry Scott
Feb 16, 2023
5
paperwork (finance) where smooth and fast....the car was in good condition...better than what they told me..... they must focus more on ospitality...a complimentary bottle of water...coffee...same like other dealerships has.... overall no complaints ...
Raducanu Dragos Viorel
Feb 15, 2023
5
It was refreshing to encounter care consultants who are professional and forthright. Kevin reviewed the servicing I was expecting and gave an estimate of how long the job would take. Thanks for respecting my time. The job was completed prior to the expected wait time. I left feeling very satisfied the job was done above expectation.
Max Max
Feb 14, 2023
5
Very good experience buying a car from Natalio. Thank you.
Nancy Bauer
Feb 14, 2023
5
My experience was fantastic and Kris Coo my service advisor was amazing and a great asset to your team. Everything was simple, professional and hassle free.
Nieves Serpa
Feb 13, 2023
5
muy buena atención
Marlon Montenegro
Feb 13, 2023
5
Tire repair very fast let’s that an hour wait time. Now that’s what I’m talking about lol
Lawrence Doster
Feb 13, 2023
5
No hassle buying process and the process from start to end was easy and not time consuming.
Miguel Gutierrez
Feb 13, 2023
2
Pleasant atmosphere, repairs where made But, the noise I came for in the first place…is still there.
Maria Alberto
Feb 12, 2023
3
Sales was really good. Nice and very helpful. Service department is terrific. Made a mistake on my pricing and now ignoring me for the past 2 months. Left several voice messages and text replies just to be told they will get the manager to get back to me and nothing.
Haywood Coley Jr
Feb 12, 2023
5
Professional service. Didn’t have to wait too long. Complimentary car wash is a plus.
Marina Mairena
Feb 11, 2023
5
Jose made sure I knew everything that was going on with my car and if the prices was going to change he made sure I knew that as well he was excellent
April Stanley
Feb 11, 2023
5
Exceptional customer service! I appreciated the prompt attention to my tire issues!
GG Palmer
Feb 10, 2023
5
Wonderful experience,nice,pacient,over and beyond helpful staff,sales personal,financing department.Natalio Elhaddad our salesman and Michael Chisholm Financial Manager as well,what can we say!!! very knowledgeable and customer friendly,extremelly supportive,both of them went beyond our requests and needs,Natalio and Michael got me the exact car I wanted,the car I loved,they both were very open and willing to help,work out numbers and get the right deal for me,excellent team,very supportive towards their customers. Definetely best experience ever above all dealerships we have ever made business with. Autonation Nissan will over recommended to all.Please customers do not hesitate in coming.
Debbie Torres
Feb 10, 2023
5
I love this place!! Customer service is always on point. Champ helped me with my oil change service. He explains everything in detail and is very friendly.
Rachel C
Feb 10, 2023
1
The worst experience I’ve had. I’ll never go back to that specific location,
Vladimir Christophe
Feb 9, 2023
5
Bob Williams is the best. We ran into a few difficulties with the car I wanted and he was so patient and kind. The car I wanted ended up being sold, the night before I brought my credit union check. So we had to start the process all over again. I can honestly say if it wasn’t for Bob I would have walked he kept me calm and assured me everything g would be fine. Which in the end it was. He is amazing a land AUTONATION is li my to have him on board. Thank you
Donna Marie
Feb 9, 2023
4
A bit of a wait for my oil change but the staff was super nice and they washed my car!
Adrian Mahabir
Feb 9, 2023
5
The service provided by the employees and make fill important and the for your vehicle
Mario Montalvan
Feb 9, 2023
1
No communication w the owner of the vehicle. Each service advisor is telling me something different. They couldn’t locate my vehicle. I left w my vehicle in a worse shape than when I initiated bought it in. I won’t be a returning customer.
Vlad Joe
Feb 9, 2023
5
I came for service during the month of October for new brakes. After leaving I noticed that the brakes were randomly squeaking. I called during the month of November and December to bring my vehicle back to resolve this issue, but never received a call back. In January the brake squeaking became so bad that it was embarrassing to drive. I called again and received an immediate call back from Andersen. He was amazing, I took my car back the next day, he test drove it with me (of-course no squeaking, but he did not call me crazy), put me in a rental to not lose any time from work and the brakes were fixed. It is nice to see someone who goes above and beyond with a smile on their face and genuinely loves their job. Thank you Andersen. 5 star review.
E. Anderson
Feb 9, 2023
5
Friendly and courtesy
Carlton Hutcheson
Feb 8, 2023
1
Bad diagnostic. They did not give me a full diagnostics. Took to another shop for a second opinion and got different awnsers and solutions that worked. Waste of money and time. 4 hours later left with just a very bad car wash that stained all my plastics with dark polka dots everywhere.
Michael Diaz
Feb 8, 2023
4
Chris, my Service Repair Representative was excellent. Although they were short staffed and had him helping multiple customers, he did it with grace and with a smile.
Davina
Feb 8, 2023
1
I’m gonna explain my experience, I can say I would not do any business with this dealer again. Not even to replace a light bulb. They sold me 2015 90k civic at $16k. I took it to the a mechanic to get it checked the transmission oil was so bad that it deteriorated the transmission. under the front bumper chasis was bent bc they repaired what was visible and put it on sale. I know now why the general manager was extremely pushy on me getting a $4k engine insurance. He knew what he was selling me. Also: $7500 IRS new car incentive, this dealer closing cost $6000. The entire program money go to them. Only in America this is legal.
Nick Ma
Feb 7, 2023
5
Muy buena atencion
Mercedes Francisco
Feb 6, 2023
1
I had a horrible experience with AutoNation! I had received a 7 day, $9k written offer from Carmax. Went to AutoNation and they offered me $9500 with 5 days to decide. I called AutoNation 2 days later and said I would accept their offer. They then turned around and said Corporate would now give me $6k for the car, not the $9500 originally stated. What a Bait & Switch! Not to mention complete waste of my time! I went back to Carmax and sold it to them for $9k. Carmax was awesome to work with! Beware of AutoNation!!!
Kris Fitzpatrick
Feb 6, 2023
5
Awesome customer service, they have the best team ever and I had an excellent experience purchasing my vehicle there. Oriana is the best 👏🏼
Julie Moreno
Feb 6, 2023
5
Good deal! They went all the way to get me the best deal.
Eugenio Figarella
Feb 6, 2023
5
was less than 3 hours. all was smooth and fine. bit expensive though
marie cab
Feb 6, 2023
5
Excellent! very helpful with my financial needs, left dealer driving a new car; Thank you very much!
carolina ruiz
Feb 5, 2023
5
Change oil was really quick very professional and the service at the place was kind and warm
asaf peretz
Feb 5, 2023
5
Service is very great.
Polo Man
Feb 5, 2023
1
Worst place ever n super expensive for no reason, even with an appointment your be there for at least 4-5 hours
Lovelitha Joseph
Feb 5, 2023
5
Excellent attention from Jerry Quinones, Friendly, Professional, exceeded my expectations.
Alberto Barriosmoy
Feb 5, 2023
5
I was served by Keri. Impeccable customer service and very professional. Heartwarming welcome. They even washed the exterior of my car at no additional cost. The work was completed within the estimated time. And no surprises at time of payment, the estimated costs were respected. I highly recommend.
Lyne Lapointe
Feb 4, 2023
1
Purchasing was a good experience, auto service is terrible. One month after driving away with a used car, the rotors needed to be changed. They made me pay labor even though I had just purchased car. They quoted me $2300 to change spark plugs and oil gasket … Took it to another , mechanic (old friend). Come to find out all spark plugs are fine, no oil leak and need to change gasket. The problem is An ignition coil that cost $75 …. Do NOT take your car here for service. They are scammers and stealing peoples hard earned money. You are better off going to MOM and Pop shop … even with your extended warranty… Heed this warning.. Oh yeah, they will charge $175 for a diagnostic that is false. Autonation wanted to offer me $9000 for my Jeep trade in, and Bomnin gave me $14,000 for my trade in. Enough said. Stay away from Autonation
Jessica Santos
Feb 4, 2023
5
The attention was great and fast; I am happy with the services provided.
Raul Estrada
Feb 4, 2023
5
The service was awesome . I took my car to get the brakes and routers changed and the next day they were ready.
Antonique Oliver
Feb 4, 2023
4
Simple online purchase that was really simple. I had a great sales associate who kept me posted thru the entire process. The car was parked in my driveway less than three days after I signed the papers. Amazing ! Thank you Auto Nation !
Sedrick Wright
Feb 3, 2023
5
Excellent!
Margarita Barbosa
Feb 3, 2023
5
Awesome
Carlos Alvis
Feb 3, 2023
1
Bad diagnostic. They did not give me a full diagnostics. Took to another shop for a second opinion and got different awnsers and solutions that worked. Waste of money and time. 4 hours later left with just a very bad car wash that stained all my plastics with dark polka dots everywhere.
Michael Diaz
Feb 2, 2023
5
Quick and easy and was done sooner than I expected
Jev Lord
Feb 1, 2023
5
Chris is the best and always takes very good care of his customers.
Chau Lam
Feb 1, 2023
4
I take my car to AutoNation for service not only because I purchased it there. Never had an issue with the customer service or work but I took my car to have a part replaced and the labor was $150 an hour, took 2 hours to replace the part. Paying for good service is one thing but $350 for labor...geesh
Diane DD
Feb 1, 2023
5
The service was very professional fast and kind
Asafper
Feb 1, 2023
4
Long wait...5 hours but I didn't have an appointment. My loose change was gone from my console. I requested the tires to have the same psi readings and that was not done. Otherwise, adequate service.
Melanie Duffy
Jan 31, 2023
5
My advisor Keri, was very friendly and courteous. Took her time and explained everything to me. Truck came out cleaner than when it went in. Wait time was comparable to work being done! Can't imagine taking my truck any where else.
Eve Critelli
Jan 31, 2023
4
I bought a car here back in August, they did not have much selection but I left with a car I loved., but with financing I did not love. I ended up needing to refund many extra insurance add-ons which took a total of 3 months or a little bit more to be refunded to my loan. It ended up being alright, I just wish I would of been more aware on the numbers they were trying to sell to me.
Sophia Mac
Jan 30, 2023
5
Whenever I need my oil changed I can rely on my dealership. They always give me a full inspection and let me know everything they discovered in the diagnostic Everyone is so friendly and the service is great
Sondra Pace
Jan 30, 2023
1
Took my Murano in for transmission service. Tech said filter change was not required. Later found it had two filters and both should be changed at service. Expected more for how much they charge. Never again.
JESSE DOMINGUEZ
Jan 30, 2023
4
All were very nice and helpful. Keep up the good work 👍
EDWIN RAMIREZ
Jan 30, 2023
5
The service associate Hasiel is super nice. He answered all my questions and made sure my car was ready by the time I needed to pick it up. Can't forget to also thank Joe for driving me in the shuttle to my job. Everyone is super nice and suoer friendly.
Vanessa Echavarria
Jan 28, 2023
5
Hasta ahora todo ha sido satisfactorio. Gracias
Yáskara Sanchez
Jan 27, 2023
5
Service rep was friendly and helpful. Waiting area was clean and well maintained. Over all experience was good.
Xxxxxxxx
Jan 27, 2023
5
I think they need to come up with a better system to get you in and get you out so you don't have to sit there for hours and hours and hours waiting to be approved or disapprove for a car loan🙏🙏
Stephanie Howard
Jan 26, 2023
5
Excellent service. Recent visit, Mathew my advisor offered excellent service.
Luz Silva
Jan 26, 2023
5
Thank you to Manny and the team for an excellent car buying experience. Manny was so helpful and really listened to what we needed. We really appreciated his patience and assistance in helping us find the right car for our family.
Kavita Razzaq
Jan 26, 2023
5
Excelente servicio
Wilmer Jimenez
Jan 25, 2023
5
You know what to expect and how long to wait. The waiting area is clean and furnished with hot drinks and comfortable. Staff is pleasant. While a little expensive for an oil change, it gives me peace of mind
mike rand
Jan 25, 2023
5
Experience was a pleasure from the moment I walked in to leaving with my vehicle. Brian, a young salesman, but so courteous, polite, and not pushy like most salesman His back up support team was spot on excellent. Great experience
Jamie c
Jan 25, 2023
5
Excelente servicio! muy puntuales, me gusta que son claros en cada información.
carolina correa
Jan 24, 2023
5
I just bought my car from there . Awesome work
Unlimited Notary, LLC
Jan 24, 2023
5
The service department lady was very very kind of nice. The service is great the expectation was amazing so I won't complain at all.
Alma & Abraham Johnson
Jan 24, 2023
5
I was very happy with whole experience. The maintenance guy was very helpful knowledgeable and good. I also received a free car wash color, courtesy and that was also great. My whole experience was good Thanks
Roland Vializ
Jan 24, 2023
5
La atención del vendedor de Raúl Díaz fue excelente. Me mostró todas las opciones para adquirir mi vehículo.
Ali José Hernández
Jan 23, 2023
1
It was awful . My car was returned to me the same way Check engine or service engine light STILL on and the price I was quoted didn’t even come close after taking my vehicle to another dealer shame on you guys for trying to take advantage of a customer
Angela stafford
Jan 22, 2023
4
Wait wasn’t too long but they didn’t top off fluids, I thought they would also do that.
LLOYD HARRIS
Jan 20, 2023
5
My car service repair was entirely too long in got there at 12pm and left after 5pm. Therefore I felt that I should have been informed that the oil change, multipoint inspection, changing headlights, and found after some filters I believe where going to take 5 hours this trip to Nissan service in Pembroke Pines was just ridiculously too long. I was told that when I return for other required things that need to be done will be an all day job I will request a car so I can leave sitting there waiting for those things to be done was unacceptable to me which I felt should have taken a shorter time.
Patricia Hodge
Jan 20, 2023
5
I did not have an appointment but the team got me in and out in the shortest possible time. Additionally the waiting area is clean and pleasant to sit in.
Janice Watson
Jan 19, 2023
5
HASIEL from AUTONATION Nissan, PEMBROKE PINES was a joy to work with. He was extremely knowledgeable with my car issue, courteous & spoke calmly….because of such beautiful service with my Altima Nissan I have decided to switch my business to the PEMBROKE PINES location! My car wash was just another added perk! 😀 I also provided HASIEL’s name & location to several of my friends… ELSIE D.
Elsie Davitt
Jan 19, 2023
5
If You Ever Need to Lease go see Lloyd Clarke !! My 2nd lease with them and never disappoints!! 😊
Ada Rodriguez
Jan 19, 2023
5
Great
Louis Sephar JEAN LOUIS
Jan 18, 2023
5
Friendly staff, great service, clean atmosphere
Sharon Wallace-Wilson
Jan 17, 2023
5
Thank you, Matthew for your great customer service.!!
Sharon Sayers
Jan 17, 2023
5
Very good service, good attention, well taking care
Raymond Broseau
Jan 17, 2023
5
The process was easy and quick. Hasiel Valdes was a great help.
Ashyra’s Beauty.
Jan 16, 2023
5
The service was quick and inexpensive. The service advisor Mr. Valdez, took care of all my needs. The auto tech with the last name kaimraj did an excellent job on my maintenance.
Anna Singh
Jan 16, 2023
3
Car was returned badly washed
Judith Smith (Judes)
Jan 14, 2023
1
Continue to take care of the customer even after the sale. Do better communicating to inquiring customers in regards to service. Not just sales.
Haywood Coley Jr.
Jan 14, 2023
5
One if the few times I've enjoyed shopping for a car. I used the AutoNation Express program, which was almost all online. My truck came on time and as expected. The team was very friendly! I would recommend this dealership to anyone in the market.
Donnie Knight
Jan 13, 2023
5
A huge difference from the change in people in service. Just some months back I would have never went to that Nissan dealership for service. When I went this time and spoke with Khris the experience was totally different. I thank God for the change in management and worker's. Customer service is everything for me.
Danielle E Jadusingh
Jan 13, 2023
5
Wonderful service! positive atmosphere along with very kind people.
Arianna Lopez
Jan 13, 2023
5
Sales and finance department was great. The prep and wash on the new vehicle not so much. They damaged my tag trying to remove it from the old vehicle. Did not have the correct star driver so the used pliers, instead of asking for the tool that was on the front floorboard.
Ed Busch
Jan 12, 2023
5
i love the experience because its my first new car in a longtime! carlos 5 star all the way. ask for carlos from peru. the manager and finance manager worked it out great and never gave me a problem. the whole nissan group at this dealership was great! i am very pleased!
Abraham Matta
Jan 12, 2023
5
I always have a great experience when I bring my car in for service. My advisor Mat is very knowledgeable and keeps me up to date
RussF 123
Jan 12, 2023
5
Didn?t have an appt and was still seem immediately. Customer service was excellent and timely. Chris was awesome.
Kia Simmons
Jan 12, 2023
5
Sales and finance department was great. The prep and wash on the new vehicle not so much. They damaged my tag trying to remove it from the old vehicle. Did not have the correct star driver so the used pliers, instead of asking for the tool that was on the front floorboard.
Edward Busch
Jan 12, 2023
5
The experience was great & quick. Hasiel Valdes was a great advisor. I enjoy being able to be in and out the dealership.
Ashyra Fertil
Jan 12, 2023
1
Well, where do I start? I was initially quoted $300 and some change to repair a tie rod, brake light, and flood light. Then, I get a call from Keri (service advisor) saying that the price had magically gone up to $600 due to shop fees. I declined to have the repairs done and she said "they're already done". She really expected me to pay the false, rip-off price!! That's not all. I pick up my car and the next day I notice a terrible creaking noise when I steer being caused by my "brand new tie rod". I called to complain and requested to speak to a manager. Haven't been able to get a hold of one yet. Very shady, dishonest business going on here, definitely DO NOT RECOMMEND.
Angeline Guifarro
Jan 10, 2023
5
Excellent experience I could have not asked for more Yamel was wonderful very pleasant he saved a beautiful red car for me love the color very happy with the car
Lorelli
Jan 10, 2023
5
Your sales representative Juan was very professional, diligent, courteous, attentive, friendly and helpful. Overall a very positive experience. Thank you!
Lylibeth Ortiz
Jan 9, 2023
5
On time according to the appointment, the advisor was cordial and attended to my requirements. It was good that they wash the cars again
William Idiarte
Jan 9, 2023
5
Cary was very knowledgeable and helpful
Joseph B
Jan 9, 2023
5
Customer service in the maintenance service is great they went above and beyond to make us happy cris is great
Astacio
Jan 9, 2023
4
Excellent service, efficient and did not take long
Jose Tejeda
Jan 9, 2023
5
Didn’t have an appt and was still seem immediately. Customer service was excellent and timely. Chris was awesome.
KiaFresh
Jan 8, 2023
1
I ask for a factory code to be reset. I got run down on everything thing else. They kept my car for 2 days to reset other codes that they said needed to be reset. But the code I received from another dealership and gave them for my car wasn't touch. So disappointing. Also I took my car almost a year ago for the recall on the headlights and they never follow back up. I was told the lights wasn't in stock but my daughter lights was changed the following week after i spoke with the same facility.
tomiko lee
Jan 6, 2023
5
Jerry Quinonez at Nissan Pembroke Pines, helped me a lot. Very professional and carrying person.
Anna Rabovskiy
Jan 6, 2023
5
Pretty good attention!! Goods services!!
Jose Gabriel Arnias Morillo
Jan 5, 2023
5
Great customer service, clear explanation of car’s features and prices. Manuel excelled on his service as I was buying my car. I highly recommend this dealer. 👍
Zonia Zena
Jan 5, 2023
5
Exelent, very profesional the parson helpme.good service , fast and they take care of my car all the time
Jose Escobar Mendoza
Jan 5, 2023
5
Great experience. I made an appointment and was out within the hour. Staff great at communicating
Didier Quintero
Jan 4, 2023
5
Great service and speedy appointment. I had to come back for a complete servicing of the car but it was more convenient in fact.
Thierry Kaiser
Jan 3, 2023
5
Oil change was a walk in the park at this dealer, easy peasy
Nicaragua #1
Jan 3, 2023
5
Love it
Raul Borrego
Jan 2, 2023
5
Raul Diaz es una excelente persona, le recomiendo a el, le hace todos los tramites de su vehículo en cuestión de horas, el es el mejor.
Piligarcia007@hotmail.com Garcia
Jan 2, 2023
5
They were very helpful and answered all of my questions they got everything done as quickly as possible.
Anita Hayes
Jan 2, 2023
5
I was taken care of by an advisor by the name of Christopher Koo. He made sure I was taken care of, a service I haven’t seen in a long time. I am very grateful to have Christopher take care of my vehicle needs. He was knowledgeable about what I needed to get done. Click
Alexcia Samms Whyte
Jan 2, 2023
5
They are very nice and knowledgeable.
Sherley Dn
Jan 2, 2023
5
Very good attention, best customer service. Mario my seller was very professional and helped me find my dream car
Edmunds
Jan 2, 2023
4
The experience with Manny Gomes was top notch. The paperwork process in a car already bought before I got there taking over two hours to complete is crap. I flew in then drove in with a rental to pick it up! It should have been done and ready but wasn?t.
MEverett
Jan 2, 2023
5
Fast and friendly
Frances
Jan 1, 2023
5
After purchasing my truck from AutoNation dealership, I only want them to do the work. They never disappoint me. Anderson and his team are very thorough with explaining what repairs are needed and required.
Madelene Irving
Dec 31, 2022
5
I received my car in a quick order clean and expert service from Greg mechanic and service lady
Edmunds
Dec 31, 2022
4
Kris was excellent and super attentive. I got my car back sooner than expected. Your telephone system is horrendous. I had to call 3 times to get through to someone that knew about my car's recall. I was put on hold without even a greeting and then never answered. Mark Gonzalez, you need to fix your telephone practices.
Norman Gaida
Dec 30, 2022
1
They don’t really care about the work on your vehicle. They just want money. DO NOT GO TO SERVICE. They will not serve you properly here, I suggest Lorenzo Nissan in Fort Lauderdale.
Juwan Hamilton
Dec 30, 2022
5
Juan Maltez was very professional and he provided excellent service.
John Roddy
Dec 30, 2022
5
Awesome experience. Both Carlos Verastegui & Jo Dash were exceptional.
Glen Hernandez
Dec 30, 2022
4
good service, in good time
Eduardo Alfaro
Dec 30, 2022
5
Kris is the best service advisor on the planet. He went overboard to make sure my repairs were handled correctly with excellent communication during the process.
Raymond Sennyuen
Dec 30, 2022
5
The service advisor kept me updated on the progress of the work being done to my car and explained everything in detail.
Carlos Garcia
Dec 30, 2022
5
Juan did great polite and got it done
Anthony Besharse
Dec 29, 2022
5
Excelente servicio, muy atentos, conocen su trabajo, los recomiendo
Daniel Hernandez Simmerer
Dec 29, 2022
5
Quick service. No hassle. In and Out.
Jona Live
Dec 28, 2022
1
It was horrible. It was just a simple Oil change for which the maintenance person wanted to charge $150. I had to go to the website to tell her that the pricing was $79.99. She just said "hmm, I didn't know about that pricing". 4 hours later I had my car back from an oil change. A four-hour oil change, unheard of!!!! I have a car that I bought from Rick Case. I get better service there and they don't want to gouge me for a simple oil change. Never recommending this place, never!
Carlos Egusquiza
Dec 28, 2022
5
Great service, reasonable pricing and excellent communication.
yar bar
Dec 27, 2022
5
Excelente atención, rápidos y profesionales con conocimientos del tema, gracias
Manuel A. Nieto Buitrago
Dec 27, 2022
2
Not the same customer experience as years before.
M H
Dec 27, 2022
5
Excellent service, fast and very professional
Lu.u C
Dec 27, 2022
2
Third time bringing this car back for the same issue with my car seat. Afterwards they said there was nothing else they could do for me even though technician verified that there was an issue.
Dave Nadelman
Dec 27, 2022
2
Long wait and my car was ready and no service came over to tell me my car was ready. The problem was not fix.
Ndunnjr
Dec 27, 2022
5
Great customer service. Maintenance completed on time and delivered as promised.
Sathiaseelan Vediappan
Dec 26, 2022
5
Beatriz is awesome. Extremely helpful and compassionate with all the inconveniences that I had after my car broke down. She is the best
Juan Reyes
Dec 26, 2022
5
The experience was great ....
Ernesto Sanabria
Dec 26, 2022
5
The attention and the Customer service of Hasiel were very good while they find the issue with my car.
Beatriz Jimenez
Dec 26, 2022
5
Autonation staff are always great. From making an appointment for service, courtesy drive to work and keeping truck in great shape. Thank you!
Joe Santiago
Dec 25, 2022
3
My experience was one of dismay. I've been going to that particular location for almost seven years. During those times, it's primarily for oil changes. Once I get accustomed to a service rep, he/she ends up leaving. My question to you is this? Why is the turnover so high? My visits now seems impersonal. At times, I feel as if I'm being rushed to state my point. It's definitely not how it used to be, not only with the service but with the reps. I'm thinking about taking my business elsewhere. My recent appt was for 10am, however, they did not start working on my car until 1-1/2 later. I didn't leave until 1pm, after inquiry. The service rep says, and I quote "we have been busy all morning and we have a lot of cars ahead of you." I then told her, that's not my problem. What's the sense of making an appointment if you will not honor it
Lorna Roae
Dec 25, 2022
1
My car sat for over 2 months waiting on the process for my insurance claim and waiting on parts and waiting for Nissan & State Farm to work out their differences. Meanwhile I am paying my lease on a vehicle I can’t drive. It was a horrible experience. I appreciate the free rental car but it should not have gone down the way it did. No urgency to work on behalf of the customer.
delena matos
Dec 24, 2022
5
It was a great experience working with Matt. From the time I arrived to the time I left, he made every effort to provide me with unsurpassed customer service. Thank you Matt!
Joe Placeres
Dec 24, 2022
5
Excellent service and attention, I received my car clean and neat 😊
Jackeline Moraga
Dec 24, 2022
5
Great service
George Lemus
Dec 24, 2022
4
The service department has drastically improved. I used to wait a long time before a service representative was available. Kari was very efficient. The waiting area is very clean with free coffee. The only complaint I have is that the shuttle was not available at that time.
Patsisue M
Dec 23, 2022
5
After service they washed and cleaned inside and outside of car. Nice job too. Very unexpected. Service was good and ontime.
Norman Port
Dec 23, 2022
5
The service is always efficient and excellent.
Rosalie Labate
Dec 23, 2022
5
I made an appointment and was taken care of even a little earlier than my appointment
Janstein
Dec 23, 2022
5
Anderson was Awesome he made the process of buying a relief! I was scare after my tire blew while driving not my car was a regular tire it was a busted sliced tire! I spoke to Anderson I?m to say he help take pain away!
Marilynn Rozier
Dec 23, 2022
5
The place is great and Keri is wonderful as a service rep
Jan Steinberg
Dec 23, 2022
5
Estoy muy satisfecha con la atencion de los empleados en este dealer especialmente con el vendedor Ricardo lo recomiendo muy buen vendedor muy atento muy paciente y me explico con detalles todo referente a la compra del auto. No es la primera vez en este dealer y con el mismo vendedor y siempre he quedado muy satisfecha. Gracias al personal de este dealer y mi vendedor. Altamente recomendado!!!
Dania Garlobo
Dec 22, 2022
5
First time using their service on my Rogue Hybrid. Pleasantly surprised. Service was done on time and very complete. Best of all they washed and cleaned the car all over. Car sparkles like new. Good job Guys.
Mr Norman
Dec 21, 2022
5
Great service and very helpful staff
Jose Andreu
Dec 20, 2022
1
I'm changing my rating to this because the service has went down hill I had my vehicle for now 3 weeks and been calling no response the visor that I have is one worse ones there Y'all need to do better I spend thousands of dollars in repairs and I getting bad service very disappointed with ya been coming for years now never seen like this
Danny Honey
Dec 20, 2022
5
Amazing service and attention!!! Excellent service overall
Stephanie León
Dec 19, 2022
5
I had my car serviced on Saturday (12-17-22) My customer care consultant was Hasiel Valdes. He was very kind, friendly and professional!! The lounge area and ladies bathroom was clean! I left satisfied!!
Sheila Peaceful Smith
Dec 19, 2022
3
Salesman was very rude, service personnel are a little slow and aren’t good at problem solving.
deidre zackery
Dec 17, 2022
5
Huge place good service and courteous people.
Winthrop Attie
Dec 17, 2022
5
Keri I amazingly kind a she’s a wonderful employee. She always takes excellent care of me. The work was done on time with no issues at all and I’m always very happy to bring my car there.
Jan Steinberg
Dec 17, 2022
5
I bought out my leased Nissan after the lease expired. Transaction went very smooth and easy. Thank You.
Alex Fisher
Dec 17, 2022
5
TOOK IN MY 2022 NISSAN FRONTIER FOR A SOFTWARE UPDATE, THEY HAD IT FIXED SAMEDAY, TRULY INCREDIBLE SERVICE, WILL DEFINITE BRING TRUCK BACK FOR FUTURE OIL CHANGES AND OTHER SERVICES. STAFF IS INCREDIBLE!!!!! WANT TO GIVE SPECIAL THANKS TO CHAM FOR HIS PROFESSIONALISM.
carlos Carmona
Dec 15, 2022
2
Not satisfied, counselor had many problems with computer/tablet in writing me up,, and nobody would help and guide her everyone ignored her, had me waiting, also the price she gave was not what it came, from $220 to $272, and would not discuss my complaints, or other choices for a lower priced battery which I had found on the company website, not helpful at all.
Simon Ham
Dec 15, 2022
5
Although I did not have an appointment, I received timely attention and service. From the moment I drove in, a very nice lady received my car and directed me to the waiting area. Then a very polite young man addressed me to enquire about my car, and they proceeded to service it. Just about when he was going to finish his shift he handed me over to another polite young man. I always enjoy the coffee machine while I am there. Thank you.
Maria Isabel Caceres
Dec 15, 2022
5
Excellent experience. Friendly, professional competent personnel and completed my entire service in a acceptable time frame. Highly recommend this location.
BILL YANKE
Dec 15, 2022
4
Everything went good 😊
Leah Lugasi
Dec 14, 2022
5
Best experience ever in a dealer, very professional and get the help than I need. I will recommend this place to my friends and family for sure.
yasneli guardo
Dec 13, 2022
4
I had a good experience. I was helping to get a free car wash. The only negative thing i can say is i wait 45 minutes after my 3:30pm appointment to see a staff member.
Stephon Stanley
Dec 13, 2022
4
Service was excellent. Did not enjoy watching TV in the waiting room where the dialog was in SPANISH. THIS IS AMERICA.
John Miller
Dec 13, 2022
5
The courtesies extended was exemplary, with timely reminders. The reception was welcoming and service concluded within the time frame promised. Overall the experience was a pleasant one and I shall return.
Jack Shirley
Dec 13, 2022
5
Hasiel was very helpful, informative, and went above and beyond during my service visit. He made sure to communicate to me every step of the process so I understood all details and logistics of my visit. He is a rockstar!
Daniela Miranda
Dec 12, 2022
1
DO NOT PURCHASE A CAR THERE! I purchased a Toyota RAV4 from them in February 2022. I’ve had to change the gas pump, the tires, and the battery. When I go for service there they told me they are a Nissan dealership yet they sold me a Toyota car. I spoke to the manager and he could care less. So buyers be aware! Complete rip off at this dealership!
Stephanie Louidor
Dec 10, 2022
1
I bought a car from this dealership not even a year ago. The tires are already bad , the gas pump had already been replaced, and now the battery is gone ( on top of that … it’s not under warranty) contrary to everything I was told.
Stephanie Louidor
Dec 10, 2022
5
Muy buen servicio.
Vittoria Cianciulli
Dec 9, 2022
1
do not trust to buy car there they over charge you on loans that you will get stock with high payment go to other dealership nissan if you lije nissan
Sebastien Ayache
Dec 9, 2022
1
The estimate that I received for repair the air conditioner was outrageous: almost $2,000. I checked in internet ant the price of the evaporator was $200 . I went to another place and the total was $480 and I also have to paid 140 dollars only for checking the A/C, I won’t go to this dealer again to many irregularities. In another opportunity I left my car to change the bumper and the car was in Coral Gables doing I don’t know what
Marta Blanco
Dec 9, 2022
5
Went in for an oil change and they brought up many items that needed attention, wasn't able to do them all but very happy with the insight and professionalism by my advisor Champ.
Alex Carmona
Dec 9, 2022
1
I got an appointment 7am because my car had a recall. The technician came at 8am. I was 1 hour an half waiting for 5minutes work. It is a lack of respect to customers. Why they gave me an appointment at 7am if the technician assigned for those recalls starts at 8am? And they gave me the car at 8:45am after i was complaining and asking to bring back my car. In Hollywood Honda I never had this issue. And, it's not first time that happened to me. Once, I was 6 hours waiting!!!! I certainly not coming back to this dealer.
Susana Biondini
Dec 8, 2022
5
In Pembrooke Pines awesome In Nissan Weston was a disgrace.
Edith Carbonara
Dec 8, 2022
5
Just bought my new Nissan Kicks in here. Everything is smooth and quick with a reasonable price.🫡🤗🥰
xiaoning li
Dec 7, 2022
1
If the future is electric, why isn't there a focus on these in this dealer. the fast charger are still broken after 4 months. There aren't that many leaf DC chargers near here, only one AC charger works as the other one is all broken in pieces. If this is the future Nissan envisions, I'll better up go get a Chevy electric instead
Douglas Hurtado
Dec 7, 2022
5
I appreciate the professionalism and constant phone by the representative upon updates on the car repair.
Lu Mil
Dec 5, 2022
5
Amazing experience, amazing service advisor.
Rhonda Mcphee
Dec 3, 2022
5
Very goid service, specially Lyn was great!
Julio Ojeda
Dec 3, 2022
5
Excellent service.
juan carlos
Dec 2, 2022
5
My experience with Nissan Pembroke Pines was excellent. I was met by Hasiel Valdes, the customer care consultant. He was pleasant, helpful and very professional. He explained my vehicle service options, followed up with a phone call, and notified me when my vehicle was ready for pickup.
Susan Forrest
Dec 2, 2022
5
Natalio El Haddad was our sales consultant and was just the best, we were cared for, treated with no pressure , he was professional and Honest. actually we got the car at that Location because of Mr. Natalio professionality.
Samar Jiha
Dec 2, 2022
5
Purchased a vehicle at this location. The staff was great, professional and a joy to work with.
Maryet Moxie-Stinson
Dec 2, 2022
5
kind and very professional place!
Lorena Azcoitia
Dec 2, 2022
5
Excellent service
Veda Pace
Dec 1, 2022
5
Service was great and an easy process. Thank you!
Isamar Pujals Maciekowich
Dec 1, 2022
5
I came into AutoNation Nissan looking to buy a Kicks for a family member. After talking to Mario for about 30 minutes and him showing me all the features and the great deal I could get I decided to buy a second Kicks for myself. We are snowbirds and need a car for here. Mario made everything so easy and smooth. If you are looking for a great deal go to AutoNation Nissan and be sure to ask for Mario.
Chester Crowley
Dec 1, 2022
5
Easy process. Juan at the dealership was a pleasure to work with. Check processing seems to be delayed for some reason. Very good experience.
Eduardo Delgado
Nov 30, 2022
5
The best!
Marc Jules
Nov 29, 2022
5
I made an appointment for the service needed on my vehicle. I arrived on time and was checked in quickly. My vehicles oil change was completed in less than an hour.
MEL SILLS
Nov 29, 2022
5
This guys are good professional 100% recommended, they honor the promotions and the procedures of Nissan North America.
INGLOVEN ESPAÑA
Nov 29, 2022
5
This Nissan dealer does a great job servicing my vehicle. The technician keeps me informed of any recalls or any issues.
Christy Zug
Nov 23, 2022
5
Just want to thank both people that assisted me, Hasiel and Chris .
Estephane Felizor G
Nov 22, 2022
5
I am very happy with the attention and good service that Mr. Ricardo Chavez gave me in the process of buying my vehicle.
henryk melendez
Nov 21, 2022
5
Quick and friendly service! Have taken my car for years and will continue to do so
Luisa Martinez
Nov 21, 2022
5
Service advisor gave constant updates on the repair of my car..
gary cohall
Nov 20, 2022
5
Just went with my daughter to purchase a used vehicle. Mani was our sales rep. He was great! He has great customer service! I would recommend anyone trying to purchase a new vehicle to stop by and ask for him! Location was clean and sales staff was super friendly and accommodating.
Pat Roxey
Nov 20, 2022
1
The wait was honestly fast but then again you basically didn't even do a complete maintenance so what should I have expected for a $2,000 maintenance package on a $50,000 oh ya check an top off the fluids with my oil change relevel tire pressure with my rotation.. sad it's the easiest part of the oil change an maintenance package an you couldn't even be bothered to do that
Travis endman
Nov 18, 2022
5
Very professional, courteous, and serious business I would highly recommend it. I was in and out when I went to get a lease car. I did not feel pressured at any time. The sales man Carlos was very helpful and patient with me.
Gladys Franco (Ray)
Nov 18, 2022
5
Great and easy experience! Mario really helped to make this a great experience for me.
Elizabeth Sanchez
Nov 18, 2022
4
They were helpful and thorough but the process took too long to buy a car without financing.
Chris M
Nov 18, 2022
5
The attention is personalized and they did excellent job Everybody is nice and professional.
Ayda Garcia
Nov 18, 2022
5
Exceeding expectations is the singular act that defines service. Congratulations Auto Nation Nissan Pembroke Pines. You have Anderson Lopez, Service manager on your team.
Michael Fink
Nov 17, 2022
5
Wifredo Cordero was the best sales person we ever encountered. He went over and above to help us and we were so pleased with his caring attitude. We will definitely buy a car from him again and will refer all friends. It was such a pleasure doing business with him.
Francene Pecora
Nov 17, 2022
5
Everything was excellent, persons who I dale with starting with Natalio El Haddad, Raul Borrego, Ricardo Chavez and Jo Dash be on my expectation, you all should be proud of having such a nice personal working with Auto Nation - Nissan of Pembroke Pines. Thank you all
Alex Romeu
Nov 14, 2022
3
I took my car in for a new ignition key. I was not asked if I had a spare ignition key and so when my car arrived I tried the spare and it didn’t work. The service rep told me that I should have given him the spare to program too so I had to wait another hour. In total, I spent 3 hours waiting. In addition, I was charged an additional miscellaneous shop charge for repair order of $25.96 on top of the $145.88 for labor (lol) and $70.45 for parts. Gave 3 stars just because I was happy to have the new key. I watched the service tech from a distance and the labor must have been 45 minutes maximum, the rest of the time he was roaming around doing who knows what just killing time while I waited.
Lenny Muskat
Nov 11, 2022
1
The worst experience ever.
Deanna Allick
Nov 11, 2022
1
Mario was great in getting everything signed and together for us when arrived in the sales department but finance I would give a ZERO. I specifically told Christopher WE DID NOT want extra warranties or services ONLY gap and I was still charged for it. I was also told I was given a "friends and family discount" to bring my points down but at no point was I told it was a $8K charge to me. A $23K ended up costing me $30K. Had my daughter not totaled her car on the way home the same day I would have never known. He did not go through the paperwork that I signed and did not explain to me about the points. I've left several messages in the last 2 weeks and he still has not returned my call.
Jane Doe
Nov 9, 2022
5
Prestan muy buen servicio con mucha amabilidad
Maria J Aparicio
Nov 5, 2022
5
Fast and friendly service.
Fritz Schmidt
Nov 1, 2022
5
Great experience Communication was effective
Bridgette Morgan
Oct 31, 2022
5
in the last couple of weeks I have been car shopping, and finding that so many dealership are doing daily markups based on their "limited" inventories adding thousands to the sticker price because of Covid shortages. That wasn't isn't the case with AutoNation - the sticker price with docs and tax fees waa the price - period. Good to know there are a few decent corporations out there still!
Terry Higbee
Oct 28, 2022
5
Thank you for the service. You are very kind and attentive.
Yvel Guaba
Oct 24, 2022
5
Was just there in the last few day. Very impressed. They were very friendly, and prompt. They explained exactly what they were doing, and the price. I will only take it there for my service work. Thank you.
Eddie Picard
Oct 24, 2022
5
Amazing experience and great communication fully recommended this company and their staff members
Nicole Gil
Oct 13, 2022
5
Great experience, quick service
Monica Raquel Lasso Naranjo
Oct 13, 2022
5
Great customer service and staff were very friendly and welcoming.
Faby Angerville
Oct 9, 2022
1
Worst Service Department ever , very unprofessional. Don’t recommend at all. They try to sell you services that your car don’t need they thing people are stupid.
Anny Ruiz
Oct 8, 2022
5
The staff was kind. The service was quick. and the waiting room was. clean with plenty space to accommodate social distancing.
Santa Sc
Sep 26, 2022
5
I was there for my first oil change and Chris was my service manager. He was very nice and got answers for some questions I had. The service was quick.
Sandy Sherman
Sep 8, 2022
5
The people seem to care about their customers. In the past, it wasn’t always like that, for example they made excuses and seemed to blow off the customer’s concerns. I am glad to see that things have turned around and that they try to put the customer first.
Richard Yuzik
Sep 8, 2022
5
Autonation Nissan is the best place to purchase or lease a vehicule The GM Marc Gonzalez the sales MGR Raul and the sales associate Lloyd Clarke are the best Definitely will refer all my friends and family if they need any vehicule contact them
Eddie Mourra
Sep 3, 2022
5
I had an awesome experience with my advisor Othniel when purchasing my new tires! I love this place. Can’t get better service for the experience.
Keri Seiple Rumaner
Aug 25, 2022
5
Such a fast easy friendly buying experience here! First was my interactions with the GM Marc who put me in the best hands to close my purchase. got lucky to have found the car I wanted by just walking in meeting with Lloyd and the fleet manager Rob all were amazing no hassles just like family ! happy I found this dealership they truly get the meaning of friendliness sales !!
New purchase
Aug 24, 2022
5
Our family just bought our 2019 Murano from here ! Best experience with the most knowledgeable and friendly sales rep. Mario Mendez made it easy and comfortable. We highly suggest shopping here ! They had great deals and good employees. 10/10 Mario thank you !
Kaufman Family
Aug 21, 2022
5
Our family just bought our 2019 Murano from here ! Best experience with the most knowledgeable and friendly sales rep. Mario Mendez made it easy and comfortable. We highly suggest shopping here ! They had great deals and good employees. 10/10 !
The Kaufman’s
Aug 21, 2022
5
Super great buying experience! Price , fast easy purchase with great personal attention from the GM to the sales team Rob and Lloyd great no hassle just real authentic people who care for you !
Shane
Aug 17, 2022
5
From my personal experience I can tell you that MRS KRISTINA SCOTT she is one of the best binary options/forex managers I have met in a while. I had lost over $3000 on the advice of managers who have little to or no experience. Today I remain grateful to MRS KRISTINA SCOTT for coming through for me during my early days of trials and errors. If you’re new to binary and forex options and you’re already giving up, take my advice. Don’t loose your hard earned money unnecessarily. Reach out to a professional team today. Do remember to mention me as your referral so I can earn my bonus. One good turn deserves another, right? You can contact MRS KRISTINA SCOTT via WhatsApp: +1 (360) 504-6439 Email: kristinascott122@gmail.com
Ebah Krou
Aug 10, 2022
5
We are very pleased with the service we received from the team, Danny Linares was a pleasure to work with. I would visit again. P
Lucy S
Aug 4, 2022
5
A most inviting and welcoming experience from a very knowledgeable sales and administrative staff regarding the products on offering. They made me feel that I was their only client, Very little reading of the manuals was necessary after my departure! A most rewarding and memorable experience!
Jack Shirley
Aug 3, 2022
5
Her trading is second to none, Mrs Anita has a successful mindset alongside superior technical knowledge. Amazing work culture, everyone is willing to invest with her because she makes good profit of over $14,050 with just minimum of $1000 in 7 days, Contact her on WhatsApp:+12133736954 Email:anitacrypto44@gmail.com
Omale Godwin
Jul 31, 2022
5
They are amazing they did everything to help with my car they got me in quick and of the service advisor couldn’t do it then the manager was amazing I will tell my friends and family to come here
Sabrina
Jul 27, 2022
5
I have NEVER waited two hours for an oil change and tire rotation before!
Judes Smith
Jul 22, 2022
5
Great customer service and attention.
Selvyn Wheeler
Jul 21, 2022
5
Todo el equipo de trabajo de esa sucursal de Nissan, brindan un excelente servicio. Tuve una buena experiencia el día que llegue hacer el cambió de aceite a mi vehículo.
Lopez Henry
Jul 21, 2022
5
Convenient location. Friendly atmosphere and good service
Kevin Keyser
Jul 9, 2022
5
it is good serious personal service with several alternatives and helps to get a good payment alternative
Mauricio Pava
Jul 1, 2022
5
Kevin was an excellent service advisor. great customer service
Reina Perez
Jun 25, 2022
5
Outstanding salesman Wilfredo Cordero Auto Nation Nissan Sales also Finance manager Michael Chisholm Auto Nation Nissan(Finacial Manager)
Lawrence
Jun 25, 2022
5
We just bought a brand new 2022 Nissan Pathfinder, our Sales Rep Juan was super, kept us up to date on delivery of car, Dealer staff were friendly and helpful, buying process was easy and transparent.
Andy Arecco
Jun 15, 2022
5
Dealership is ran professionally both at car sales and service! I have been going here for years why because of the wonderful treatment giving to me and my family. Rob in fleet inventory always there with a smile to assist me even if it’s outside his department. GM Marc amazing go shop and service your Nissan there great !!
Shane
Jun 15, 2022
1
I used to love this place. But it has fallen in the last two years, greatly. I went in for an oil change and tire rotation. they did the oil change and they told me that the best tires were in front so they did not change the tires. I was asking questions about other services and they were not able to answer my questions. I am considering going somewhere else!
Marcos Figueroa
Jun 14, 2022
1
when you arrive a fake salesperson smile tell you a fairytale about the car you want to purchase, then the deal is handed to closing agent to sign the contract, the closing agent tell you a different story. When I told the store manager I didn’t want to purchase a 2 year engine insurance he was pissed and left. Too pushy to get as much money as they can out of your pocket. I honestly think dealers should not even exist. Middle men are there to get a big piece of the pie that’s it
Joe
Jun 8, 2022
5
Excelente atendimiento siempre compré mis autos aquí y ahora fue hora de comprar a mi hijo y hija ,ellos felices un Nissan Altima 2021 y Nissan Sentra 2021
Elisabeth Rocha
Jun 4, 2022
5
Excelente atención y servicio, la camioneta 🚛 muy bonita!!!
Carmen Romero
Jun 4, 2022
5
Great selection of cars, very knowledgeable sales associate, Mario, very professional finance associate, Chris. Overall, good experience.
Diana
May 25, 2022
1
On 4/26/22, my husband took our 2018 Murano in for maintenance service and to have a new tire installed at AutoNation Nissan Pembroke Pines. He was assisted by Service Advisor Kevin Ledesma who ordered a new $251.00 tire to replace the left front tire that was plugged in March, 2020 and eventually developed a slow leak. He expressed concern with the possibility of the wrong tire being replaced with the new one if maintenance was done and the tires were rotated prior to receipt of the new tire. SA Ledesma insisted and assured him that WOULD NOT happen, that the plugged tire would be replaced with the new tire. On 4/27/22 he tried to reach Kevin to ask if the car was ready for pickup, but was told Kevin was not at work. On 4/28 we were finally able to pickup the car. The car was not driven and remained parked in our driveway from 4/28 to 5/23. On May 23rd, as my husband was leaving to go to a doctor appointment, the low tire pressure warning light came on indicating the left rear tire only had 15 lbs of pressure. Upon inspecting the left rear tire, he noticed it was the PLUGGED TIRE that was supposed to have been replaced with a new tire. That means our concern over the wrong tire being replaced did in fact happen! The maintenance was performed and the tires rotated before the new tire arrived; thus the plugged tire that was on the left front was moved to the left rear by whoever serviced the car. So a perfectly good tire that was moved to the left front was disposed of and replaced with the new tire, leaving us with the leaking plugged tire on the left rear of our car. My husband immediately called Autonation and advised SA Kevin Ledesma of their error. Kevin responded that it wasn't his fault and there's nothing he can do. My husband called back and asked to speak with a manager and was transferred to GM Mark Gonzalez. He complained to Mr. Gonzalez that the wrong tire was replaced by their service department sometime between 4/26 and 4/28 and that the fair thing for Autonation to do would be to order a new tire to replace the leaking plugged tire they left on the car. Mr. Gonzalez was very indignant and unapologetic; said there's nothing he can do about it because too much time had lapsed between 4/26 and 5/23; said he could order a new tire but we would have to pay their cost; and even insinuated to my husband that he was lying. I then got on the phone with Mr. Gonzalez and argued that the blame lies with Autonation's service department and they should absorb the cost for their mistake of replacing the wrong tire on our car even after we expressed concern of that possibly happening to SA Ledesma. Mr. Gonzalez said he could not provide any remedy for this situation and that we were basically screwed. When I informed Mr. Gonzalez that a complaint would be forwarded to corporate he told me to go right ahead and do it because he'll be the one responding to the complaint and he still wouldn't do anything about the mistake...a mistake he refused to admit was made by his service department. GM Gonzalez is the epitome of bad management practice and poor customer service relations. We will let it be known and warn others from doing any business with AutoNation Nissan Pembroke Pines due to their total lack of taking any responsibility for the error made by their service department and/or Service Advisor and leaving us without remedy.
D. White
May 25, 2022
5
Mrs Taisha Carson is a very professional and extremely hard working Forex manager. She puts her clients needs as #1, she is very responsive and gives expert advice throughout the trading process. I have invested and also made multiple withdrawal with Mrs Taisha Carson and would highly recommend her as the best forex manager on the block do yourself well and contact her. Email: taishacarson021@gmail.com Whatsapp: +1 (910) 502-3651
King Chigozie
May 22, 2022
5
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Nâ Zø
May 13, 2022
1
Made an appointment for my Honda for an oil change, transmission service, air filter and tire rotation and brake inspection When I arrived I was told they could not do the transmission service since they did not carry the transmission oil but would complete the other services. When service was complete 1 1/2 hours later they informed me that they did not do the tire rotation because the tires looked even and did not need it and they did not have the air filter. Upon my car was pulled into the service bay I noticed something hanging from the base of the engine. When I inquired what it was they said I must of run over something and damaged the dust cover. This is not the way my car was given to them. I live 1/2 mile from the dealership. Driving home the tire pressure alert came on and the damaged Dust cover with the would hit and make a dragging sound very unsatisfactory and unsafe to drive. Upon my inspection at home o noticed the heat shield was attached with zip ties. I called and left a message for the manager but as of today was never contacted back. On Monday I brought my car to Honda found out they damaged the screw holes to attach the dust cover and had the done the tire rotation and brake inspection that was needed they would have found a critical failure of the left rear brake. At no time during service was I notified of any problems. Total lack of customer service communication and safety for the customer
Charles A Bellina
May 9, 2022
5
Excelente atención a los compradores
Nelson Rocha
May 1, 2022
5
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May 1, 2022
5
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Nonzuzoh Nanah
Apr 28, 2022
5
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Obayelu Timothy
Apr 18, 2022
5
Great and fast service. very professional and knowledgeable.
Laura Lopez
Apr 17, 2022
5
very professional and experienced people. nice customer service
Miguel Angel Castro
Apr 14, 2022
5
My oil change was done in 1 and 1/2 hours. Good team. Professional and polite.
Eva Julie Gana
Apr 5, 2022
5
It was the most painless process ever. They took the hassle out of car maintenance.
Isa Bela
Mar 22, 2022
5
Great experience and my seller Rep, Luis Diaz, so patient and kind. Go and get your car now!
Virginia Aguiar Alba
Mar 2, 2022
5
The entire team is very friendly and professional. Lloyd was ready for my arrival after a 3 and a half hour driver. Thank you!
Marilu Johnson
Feb 22, 2022
5
Came back from vacation to find dead battery. Tried to start by also using car key along with push button. Key stuck in ignition. Got car to Maroone which quickly replaced battery and got stuck key out of ignition. Special thanks to Eloy for his help. Have had my Murano serviced for last ten years here. They are great. Helpful, understanding and taking the time to explain options.
Frank Farber
Feb 19, 2022
5
Us we lease Rogue, all services is nice + good service + nice websites to make appointment for service ( date & hours) working for us
Linda Lemaire
Feb 17, 2022
5
The staff in both service and sales are incredibly nice and attentive. I will definitely continue to go to this location.
Kristina Marie
Feb 15, 2022
5
Everyone is very nice there my car was handled very professionally. Second car I bought from them. I highly recommend them
Jan Steinberg
Feb 7, 2022
5
Well, I met Able my last visit and Able was extremely able to take care of all my automotive needs! Very personable and professional and I’m recommending his service to my friends and family!
John Michael
Feb 4, 2022
5
Super fast my appointment for oil change 🥰💯💯💯👍👍❤️
Raquel Restrepo
Jan 29, 2022
5
Recomiendo mucho Nissan Pembroke Pines, tanto para comprar auto como para el car service. Gran atención y la mejor calidad
Jo Pieres
Jan 27, 2022
1
Disgusted is all I can truly come up with to describe the interaction I just had here. I just came back from visiting this dealership (to potentially buy a car) and I have never seen such a nasty display of customer service from an upper management individual. Mark Gonzalez, who I believe is the General Manager of this location is the most disrespectful person I have come across in a very long time. I was waiting outside with my family for a Lyft (we got picked up) and as the Lyft driver was trying to get out, the gate was closed. They close at 9:00pm but the gate was already closed by 7:30pm. The Lyft driver had no way of getting out and it was raining. We pulled up to 3 men that were standing outside discussing and my dad asked one of them if he could help. This person we now know was Mark Gonzalez. We asked him how we could get out of here and he said "I don't know how you got in here in the first place" in a sarcastic, disrespectful way as if we weren't supposed to be there. I told him we just came out from trying to see some cars and would like to go home. Then he said you need a code. We asked him how do you get the code and he says you can't be given the code I have to type it in myself (fine, security reasons of course, I'm not gonna argue with that). Then he says we have to wait until the rain stops (he didn't want to get wet I presume) (The rain just stopped at 8:00pm btw). So my dad got out of the car and asked the person we spoke to about cars (the ONLY saving grace in this story) that we were shopping for to please type the code into the gate so we can leave. Mind you, this Lyft driver has now been on the property WAY longer than need be. I was embarrassed that someone was so inconsiderate of someone else's time as it delayed him from being able to drop us off in the timeframe given and get to his next potential ride. Time IS money for them. The car rep grabbed his umbrella and went out in the rain and punched in the code to let us out. Now I know this may seem like a very small issue to not be complaining about but his character spoke so much volume tonight. His demeaning, disrespectful, snarky tone and unwillingness to even move to help is not something that should be seen from ANY upper management worker. I know this for a fact because just like him, I got my degree (the very same degree he has btw) at Miami Dade College and I for one know they taught us better than to treat people with such disrespect. So shame on you for representing Miami Dade and yourself like that. He took one look at us (IYKYK) and decided we weren't worth the time or effort. I know that this review will probably fall on deaf ears and he probably won't even be getting a slap on the wrist for this kind of behavior but I just want you all to know that you are worthy of respect no matter what you look like or what you think the person has (in their bank account). Mr. Mark Gonzalez, I know you think you did nothing wrong but I am going to pray that you become a better person than you were today and that God have mercy on your soul for being so disgustingly disrespectful to a potential customer. I will gladly take my business somewhere else. I refuse to do business with a company that allows this man to represent it. *thumbs down*
Esther Lewis
Jan 20, 2022
1
I have a terrible experience in the service department at AutoNational Nissan in Pembroke Pines. I bring my car in for repair. I received a rental car at the Auto National in Pembroke Pines. I received a rental car from AutoNational Nissan in Pembroke Pines was so dirty and no gas in the tank. Then the manager have the nerve to call me to be rude over the phone about the rental car. The reason I got treated with disrespect from the manager it's because I am a color woman. If it was a white individual that manager wouldn't be rude to that individual over the phone. It's should not matter what color a person is, male or female; We all deserve respect because we are customers. AutoNational Nissan management for Service Department needs Improvement on how to treat color people, male or female. Customers should receive excellent service all the time at AutoNational Nissan in Pembroke Pines. I am Very Disappointed as a Customer with Service Department at AutoNational Nissan in Pembroke Pines. AutoNational Nissan Service Department in Pembroke Pines needs to do better with Customer Service.
Marie Clark
Dec 4, 2021
5
Great service and professionalism!
Ron Sibilia
Nov 17, 2021
5
Excelente experiencia en el dealer Nissan Pembroke Pines. De modo especial destacar a Rosell por su agilidad, seriedad y profesionalidad en todo el proceso. Gracias!!!
Alain
Oct 24, 2021
5
What can I say,? They are a Team They cover with you the approval that you bring with and let you a good voice on the phone that you can trust in what they say., I got a vehicle here in 2014 and today I chatted online with a sales representative and so far I has been a good presents of a family setting for me and the people that I talk to or chatted at AutoNationNissan of Pembroke Pines, Fl
juan wu
Sep 27, 2021
5
I had the pleasure of working with Josh at Auto Nation in Pembroke Pines, he assisted me and also my daughter, Josh is very polite and honest when it comes to purchasing new vehicles. He explained to my daughter about her buying options. He goes above and beyond for his customers and makes sure they are making the right decision. I would recommend anyone going to Auto Nation of Pembroke Pines to request Josh. He assisted me with upgrading to a 2021 Chevy Traverse LT and I could not be any happier. Josh is your man to go to. Thank You, returning Customer Sheri
Sheri Hampshire
Sep 6, 2021
1
Lying scumbags . Leased a car they are trying to hustle all types of b.s fees .
Brandon Stewart
Jul 27, 2021
5
If you have the opportunity to ask for Jerrick Warren as your service advisor you will be very happy with the outcome. He is very personable and knowledgeable and will do his best to get you in and out of the service center
Diane
May 4, 2021
1
[non-permissible content removed] DO NOT GO HERE THEY WILL DECEIVE YOU They sold me a "like new well cared autonation certified" 2020 mustang turns out after Ford got a hold of it, the car was NOT EVEN SAFE TO DRIVE. Frame damage, bent rim, evidence of used parts from a prior repair, steering assembly damage AUTONATION certified! Certified to be a SCAM!! It took a week to get a hold of anyone that can make a decision and now he is (no surprise) making me wait even more! I want to go buy a mustang they are holding my money and credit hostage. Aside from the bad car the overall experience was a nightmare GO SOMEWHERE ELSE
Pierce S
Mar 21, 2021
5
Agradable atención aun con limitaciones de idiomas
Blas Giffuni Sr
Mar 19, 2021
1
Pésima atención en comunicación telefónica y personal en servicio al cliente!!! Le venden el carro , si uno no habla INGLÉS.y después no quieren dar el servicio adecuado !!! Me he quejado en todas las formas y nunca un representante atiende las quejas Que imagen tan pesima
Doris Murcia
Feb 4, 2021
5
Great service and best price , location the best
Wilfredo Cordero
Jan 9, 2021
2
I made an appt a few days ago to have my car serviced at 2:00pm. Honestly, it was confusing for my first time. I went inside and there was no one at the front desk so I waited awkwardly until the cashier asked me what I needed. After I told her she told me to go back out and there should be a guy out there. So after that the guy was nice and took my keys and told me someone would come and talk to me shortly. I waited in the lobby for two hours. Nobody said anything to me. Finally a believe a manager noticed me and asked how I was and how long I’ve been waiting and I told him and he was really surprised and started making things happen for me. I appreciated that.I know it wasn’t his fault, it was hard to pinpoint who dropped the ball but I was annoyed. I didn’t leave until around 5:15pm. I don’t think an oil change should have taken three hours? There was a guy named Matty (?) who was pretty nice and made sure to check up on me afterwards so I’d give him 5 stars. But I was overall disappointed with my first visit.
3 hour wait
Dec 19, 2020
5
This is our second lease with Nissan AutoNation and second lease with our salesman, Terry T. The selection of cars and colors is the best ! I highly recommend this dealership and we'll be back for our third lease.. And the Sales Manager is super !!
Barry Kotler
Dec 3, 2020
5
Luis was an awesome representative. He answered all of my questions promptly, he was patient when I decided I wanted a different car, he gave me all of the necessary information I needed to make an informed decision. Excellent customer service!
Ana-Alicia Coalbrooke
Dec 2, 2020
5
Best and quickest oil change experience I’ve ever had! All the guys there were so friendly and helpful, and a special shout-out to Rob for the great discount! Thank you!
Shevi Friedman
Nov 16, 2020
5
Excellent staff and they make me feel good dealing with them when I bought my Nissan and now servicing my car.
Barry Gray
Nov 5, 2020
5
staff is very accommodating and pleasant. The process did not take too long.
Shakisha Harris
Oct 30, 2020
5
I sold my Honda Civic 2013 SI here. The process took around 45 min and the initial value that I got from KBB was fully respected. I would go and do business with them again. Thanks
Elver Acosta Gonzalez
Oct 22, 2020
1
Honestly this is some of the worst rude and abhorrent behavior and unwarranted disgustingly reprehensible customer service. I wouldn’t trust anyone here for any service or sale. Very upset at the lack of effort, efficiency and worth ethic of the employees. Distasteful and distrustful consumer relations is not how you do Business. Ashamed to have gone here -they refused to believe me when I provided warranty -forced me to track down warranty information already given to them - 1 week tire replacement - no calls for updates - service department manager never called back - no multi point inspection - no fluid top off - they couldn’t even place the spare under the car where it goes, at the Nissan dealership for this Nissan car
James L Bandini II
Oct 16, 2020
5
very professional. Very nice when you get their to have your car service. waiting tine was not long.
Mario Juan Vina
Oct 13, 2020
5
Purchasing a carIn the agents are excellent
Sheryl Humose
Oct 12, 2020
5
This is the second car that I bought from AutoNation within a year. I came back to the same dealer as the previous experience was excellent. Now, I can say that the second purchase was also smooth, easy and very pleasant. The sales person was nice, very straight forward and very helpful through the process.
Dejan Habic
Oct 12, 2020
4
Fast, Friendly, easy car buying . Found a car we was interested in on cars. com. Went and looked at the car. And we where sold. In and out in about 2 hours.
Dawn Moore-merritt
Oct 12, 2020
1
Worst dealership ever. I had to bring my car in twice and they didn't fix my car. Purposely didn't add a new rim so i would keep going back every time my tire pops. They have no issue charging you but when it comes to fixing your car forget it. You would think because of Covid they would want to help people out during a time of need but instead they just take full advantage of you.
Ariel Sharf
Sep 10, 2020
5
Very quick and affordable service. Rob?s the best service advisor.
Amanda Bloomer
Aug 14, 2020
5
I recommend Justin he has the best customer service!
Ruby Boone
Aug 1, 2020
5
Harold Cruz is the best Advisor
Orlando Tito Dominguez
Jul 29, 2020
5
One place I feel really comfortable and trustworthy
Carmen Gimenez Telleria
Jul 15, 2020
5
Great professional and clean 👍
Vee Lane
Jun 2, 2020
5
Robert Blair my service writer was the best. It was a persistent problem with the car, stuck with it, and got it done. I am very happy!
John Woodin
Apr 13, 2020
5
Always a pleasure to deal with the folks at AutoNation Nissan Pembroke Pines
Steve D
Apr 12, 2020
5
Excellent Customer Service. Jordan in the Service area is outstanding. 100 percent professional, follows up and delivers as promised. He is truly an asset to Auto Nation Nissan at Pembroke Pines. I live in Miami but I will travel there and give my business to them. Can’t say enough good things about Jordan. Thank you.
Paula Giumarelli-Garcia
Apr 1, 2020
1
I recently visited a Nissan deal location in Miami,Fl the Pembroke pines branch. I had a unpleasant experience and was told by the service consultant that it’s not his fault. I explained to him I’ll just leave my comment on the survey when I receive it since this is my 4th Nissan that I have purchased. Today I cam back for regular Maintanance and notice the previous service consultant changed my email to “Stevemrsurvey@yahoo.com”. I can not tell you how disgusted i am. Is this the level of professionalism Nissan trains its staff to display. I’m confused how the service manager was not made aware of my complaint but instead my email was changed so i wouldn’t receive a survey. This is unprofessional, disgusting, lacks character and a slap in the face if a customer that has dealt with Nissan since 2012. I would love a response explaining how is 5is acceptable beware for anyone that wears a Nissan logo on their shirt.
Steve Daphnis
Mar 27, 2020
5
Very good people (Robert Barona sales), ( Andrew Karagas Manager), (Willie Cantillo Finance) and (Justin Lockwood on Service) these guys performed a great job on the sale and performance of my 3 vehicles "2 Titans and 1 Pathfinder, again thanks.
Mario Martinez Jr.
Jan 29, 2020
5
Always professional, they dont try to sale what you don't need. Justin is awesome!
Jack Cline
Dec 28, 2019
5
Robert Blair was very pleasant very understanding and very efficient
Charrise Kane
Nov 15, 2019
5
El major site que atienden a la comunidad latina.
Willians Ernesto Funez Gonzalez
Oct 26, 2019
5
I worked with Daniel Volmar at AutoNation Nissan Pembroke Pines. I'm rebuilding my credit and had done extensive research because I want to stay on track with improving my credit score. Daniel was straightforward and honest with me. I didn't make it easy on him and he was very patient and kind throughout the entire process. He earned my business despite better terms at another dealership on a slightly used 2019 model because he was transparent with me throughout the entire process.
Daniel Hunter
Oct 10, 2019
5
2nd car I leased from autonation Nissan. Very happy with the service. Both sales person and the manager handled the process well and got me a great deal.
Djairosa
Sep 17, 2019
5
Great service , ask for Wilfredo Cordero
Willie Cordero
Sep 6, 2019
1
Once i arrived and signed in, i was asked to have a sear inside for an advisor. I waited 30 minutes after asking twice to the guy that greeted me did i miss them calling my name to see an advisor? Oncc i met with Pena he was very nonchalant and seemed bothered. I kept asking for an estimate I felt like he was blowing me off until he was ready to respond to me. Once he responded it was only verbal. Nothing was printed for reference on what i needed to further repair. I will not be visiting this location again. Ana Jackson
Ana Jackson
Aug 21, 2019
5
From the time I first arrived at Autonation Collision to the time I picked up my car...Jason and Trellany were always professional and attentive to my needs.. I never had to wait for along time and everything was completed on-time with the highest quality. I have also purchased 2 vehicles from Autonation and am extremely satisfied with the service. I will recommend your collision service to anyone I know that needs it.
customer
Jul 25, 2019
5
Customer Service, and price🤗 William was amazing, he doesn’t play stupid roll the other dealer do, he just work to maybe a good deal with .
Rosa Leon
Jul 8, 2019
1
Advertises cars with 10K miles on cars.com AND on their own website. Once the negotiation starts, the mileage magically increases to 84,000 miles. Was getting a half dozen emails a day from them. Once I pointed this out, everything stopped. You do the math.
Potential Car Buyer
Jul 7, 2019
5
Always a pleasure to have my vehicle serviced at Autonation Nissan Pembroke Pines with Harold Cruz. The service experience is always done promptly and right the first time around. Thank you Harold for your knowledge and professionalism.
Richard Mendez
Jun 27, 2019
5
This is the best plate to buy a car
Jose M Carrasco
Jun 3, 2019
5
The cell person and if I’m not nice you’re all very great people and very helpful and they also referred knowledgeable
Glendell Shipman
Jun 3, 2019
1
3 hours for an oil change is excessive. Why do they book appointments. The first customer service rep wouldn’t help me because he was leaving at 2 and couldn’t close me out. Maintenance plans are a joke.
Mitzi Rodriguez
Jun 1, 2019
5
Mr Marks and his team were great! They were very helpful and didn?t pressure us.
Natasha Ramontal
May 31, 2019
5
I’m very happy with service
Gloria Delerme
May 29, 2019
5
Very professional ,nice stuff ,very helpful ,I would recommend Tham if you decide go buy a car.
Olga Kuzmin
May 22, 2019
5
Excellent service. Used Online coupons. Work is guaranteed. Always excellent service.
Lyle Koenig
May 16, 2019
5
Good service, am satisfied, recommend buying a car from them.
Garth
May 15, 2019
5
Awesome place great service and a great atmosphere and customer service very pleasant workers
Donald Danforth
May 4, 2019
5
professional sales peoples very good customer service i am happy
Masood Malik
May 3, 2019
5
Great service, great selection! Robert was very friendly and patient, definitely recommend him!
Katy Chen
May 2, 2019
5
Shopping for an SUV. Jamah and the sales team were extremely helpful in finding us the right vehicle at a great price.
Michael A Summers
Apr 30, 2019
5
Wilfredo Cordero the salesperson and George, finance director provide the best customer service I’ve ever received while buying my new car. They answered all of my questions and where caring and considerate. I highly recommend you go to AutoNation Nissan if you are looking for a new car
Rocio Villavicencio
Apr 29, 2019
5
Robert the salesperson and George, finance director provide the best customer service I’ve ever received while buying my new car. They answered all of my questions and where caring and considerate. I highly recommend you go to AutoNation Nissan if you are looking for a new car
Christine Maccagli
Apr 26, 2019
5
The attention to my needs was awesome. I told them it was my day off, they did not make me wait
Sira Herrera
Apr 26, 2019
5
The salesman, very soft spoken, no pressure, very accomodating, not pushy to make the sale, customer need and satisfaction first
Maritza Jackson
Apr 25, 2019
5
Thank you George and Pedro for all your help. I highly recommend anyone to go see them! Thanks to them i left the dealership with a new car
Saraí Rivera
Apr 22, 2019
5
Team was efficient from beginning to end, no hassles . Made sure my driving needs were secured.
Edwin Lyfe Rivera
Apr 22, 2019
4
The overall experience was great except the appointment process. The person on the phone was confused and I was hang up on while being transferred.
Thomas Joly
Apr 7, 2019
5
GREAT SERVICE , 5 STARS......................................
Harris Velez
Apr 1, 2019
5
I was out of state when my car broke down and this Nissan took my car right away and had it fixed within a few days. Very friendly.
Chris F
Mar 28, 2019
1
The service greeters were very inappropriate. Very unprofessional language. Someone stole all the quarters out of my car and my lighters in the cup holder.
MrDiaz369
Mar 22, 2019
5
Very good services......and the staff is awesome....thank you...
Regis Begin
Mar 21, 2019
5
Fast efficient reliable they treated us as family.
Litrisha Ariah Padchal
Mar 21, 2019
5
Great service very satisfied !
Andre Lemay
Mar 21, 2019
5
From the phone call to make the appointment, to having my car returned after it was serviced, all employees I came in contact with, were pleasant and professional. As a long time customer of Auto Nation, Pembroke Pines, I can tell you without hesitation, this is a great place to buy a car, and have it serviced/repaired.
P. G.
Mar 20, 2019
5
Excellent customer service .., they explain everything to me,
Jeanne Martinez
Mar 15, 2019
5
Special thanks to the service man that took care of us, Feliberto Pena. What a nice gentleman, either on the phone first and then the following day at the garage. Every car garage should have employees like him. What a great car dealer (garage) you have! Wow! Continue your great work!
Carole Johnson
Mar 14, 2019
5
Great place to service my car staff very professional, especially the associates that took care of me Carlos. They make u feel welcome has an answer for all my questions.
Karen Allen
Mar 12, 2019
5
Gary has been my adviser since 2015 I won't see anyone else
Abram Hains
Mar 12, 2019
5
Never been to a car dealership for service on my car before. Arrived with no appointment was immediately greeted. Told the checkin person the problem within a moment Carlos R came out to assist me. Was very nice explained what the problem was. Got my information and walked me over to the waiting room (told me about 45 minute wait). Most importantly assured me they would take care of me. 45 mins later I have a new battery, vacuumed floors and, my car back. Great first experience. Thank you Carlos R and the Nissan team.
Whitney Victoria
Mar 8, 2019
5
Awesome experience. Felt like I was at a spa! Crazy relaxing, no pressure, had the car ready for me to drive. Once purchased moved my belongings from one car to the next. I will always be a customer.
Martia West
Mar 8, 2019
5
Excelente Servicio y atención al cliente estupenda, Gracias a Feliberto Peña por tan dedicada atención, muy profesional, el lugar es súper agradable, gracias por todo.
Maria Paca Menendez
Mar 8, 2019
5
At first I was dissatisfied but Nissan staff did everything possibly to fix it, I was very satisfied with the out come. It was addressed and completed in a quarterly fashion. And exceeded my expectations, with rental and all around.
Elsie Aguirre
Feb 28, 2019
5
Prompt and good service. People were polite. Car was vacuumed. Well done!
Mary Hyslop
Feb 27, 2019
5
excellent,attention was very good and finance excellent plus
Ricardo Zamora
Feb 21, 2019
5
Quick and efficient check in for my appointment! Friendly tech, was offered a bottle of water while I waited as well as premium coffee. Best part was my car got vacuumed too!
Judy W
Feb 21, 2019
5
Very professional, direct and honest people. It is a pleasure to deal with them!
Renato Snitcovski
Feb 15, 2019
5
Bought a 2019 Rogue from salesman Cesar Obando. Wanted to adopt him and take him home. Great salesman but he does jump from one item to another very fast and I was not quite sure I got the car with the package I wanted. Can mot find what maintenance is required and when it is required. Any help with finding the maintenance checks required would be apricated.
Robert Buffington
Feb 11, 2019
5
Great service, pleasant/helpful workers, didnt take long at all. Gary helped me out and he was so nice!
Samantha Snider
Feb 6, 2019
5
Very Helpful, I Really appreciate everything He did to Help me.
Pierre D.
Feb 3, 2019
5
I purchases a used 2014 Nissan Altima on Saturday 1/26/19. Todd is amazing. He quickly took care of me when I arrive. he took me out to test out the car within 10 minutes of arriving. I test drive the car. I loved the car during the test. When it time to start the paper work, he offer my mom and step nephew drinks. It was a long process, but it was worth it. Before I left, I received new rugs and Todd put my tag on for me. Everything was good with the car until I drive the car on the highway Monday morning. Steering wheel started to shake when I reached 60 mpr. I knew something was wrong, so I made an appointment for the next day and went in. Tuesday, i came by talk to Todd who talk to his manager and got the car balance free of charge. The wait was a little long, but it was worth getting the car fix. This morning, my car is running smooth with no problem. I'm 100% happy with the "new" car. I look for forward to coming back in future to get my car service. Todd is great!
Stephon J Stanley
Jan 30, 2019
5
Su atencion y servicio excelente;; el vendedor Wilfredo Cordero fue muy profesional en su servicio; trato siempre de ayudarme y darme lo que yo queria al igual q su manager Theo. Los recomiendo; fue una gran experiencia haber comprado en Nissan pembroke Pines.
Samaria Maya
Jan 30, 2019
5
Great experience today at Nissan Pembroke Pines. Many thanks to Bob Williams our sales professional. Thanks to Jason in Finance, a fellow Bronxite.
Joie Lo Cicero Gallitto
Jan 30, 2019
5
La calidad del servicio y la disposicion para el apoyo a los clientes
Edgar Vasquez
Jan 30, 2019
5
great salesman and fast service
Gilles Thibodeau
Jan 29, 2019
5
Great experience. Would recommend.
Ivan Maldonado
Jan 22, 2019
5
Grantley Simpson (Tood) sales consultant at AutoNation Prmbroke is outstanding sales professional. He emailed the information needed to prepared the visit and I just showed to sign. Time efficient and very professional
Luz Myriam
Jan 21, 2019
5
Quick prompt courteous service
Bruce Hesse
Jan 15, 2019
5
Excellent. The salesman Robert Barona at the Pembroke Pines location was awesome. Strongly recommend him to other buyers
Calum Weaver
Jan 14, 2019
5
I purchased a 2019 Rouge from Carlos he was the best salesman he went out of his way to accommodate me and my family to make me the best deal on a new vehicle I have ever had please go and see him you will not be disappointed you will be over joyed !!!
James R McNulty
Jan 11, 2019
5
I usually don't participate in reviews, however, I felt compelled to share this experience because it truly met the criteria of 5 star service. I initiated my contact online and completed my transactions at the dealership. I would greatly recommend you consider this this dealership to make a purchase. P.S. Hopefully this review is still the same in 6 to 12 months.
Scorpio55
Jan 10, 2019
5
Amazing service from our salesman Lloyd and the finance team!
Lenin Ferreira
Jan 3, 2019
4
A very good experience with sales & management in getting the vehicle and affordability desired.
Neil Greenfield
Jan 1, 2019
5
Justin in service was awesome!!! He even picked up my vehicle at work and brought it back to me for a recall!!! Great service and thanks
David LaBella
Dec 31, 2018
5
Daniel Martinez was nice and friendly, he was very helpfull went over the details and explained everything to us. very happy with my new nissan Altima
Debbie De Mota
Dec 27, 2018
5
Very friendly and straight forward. We bought a new Rogue . Our sales consultant,Wilfredo was very knowledgeable. The financing was taken care of. Each one of the staff was very helpful with the entire process . The whole experience was "The Perfect One".
Karin Blatt De Nudelman
Dec 20, 2018
5
love this place l'am so happy
Cassandra Cameron
Dec 19, 2018
5
Nathalie was very responsive but not pushy on selling the car. She made the whole process very easy. Even though it was a certified pre-owner, it would have been nice if they had done a thorough cleaning of the car when I was finalizing the sale. A little 409 got rid of a lot of the prior owners dirt in the cup holders and on the floor tracks.
Sarah Murphy
Dec 16, 2018
5
My experience was very good. Great customers services:)
Carolina Tamboles
Dec 16, 2018
2
Bad communication skills , waited an entire day for delivery and then was told it would be delivered the next morning , which then turned into the next afternoon . I probably would not have minded waiting , but the fact that the entire day was wasted waiting for delivery , when I could have just been contacted and informed that there was a problem . Other than that , our experience was fine .
Customer
Dec 13, 2018
1
I have been bringing my car here for service since Feb 2018. I asked for an oil change and to check the transmission due to a noise it was making. No issues with the oil change however they did not have time to check the transmission because they were backed up. No problem I said i would come back, which is not easy for me as I have 3 kids and work. I came back a few months later I made an appointment and requested they check the transmission plus take care of a recall for my Dodge Journey. They said they did not have the transmission tech here and so I said I would come back again! I made another appointment and came in for oil change, transmission check I told them I did not have time for the recall as I had to take my son to a college appointment and was dealing with my mother being transferred to Hospice That day I was told it would don’t worry it will be an 1hr wait at the most. I said ok and waited. An 1hr later I checked on progress and they had not even seen my car as of yet. I of course got upset, complained and asked for my car back with no service done. Today I return to get all this done made my appointment early. When I got here I was told 2-2 1/2 hr wait, I asked for a courtesy car which there was not one available. Shakira Ramos offered to call budget to rent a car for the day to which I accepted. She said she would call them, 3 hr later I requested on status as no one had bothered to give me one. I didn’t bring up the car rental as I had decided to stay. I asked for status and was told oil change and done but no one had checked the transmission. At this point I was upset and let Shakira know the awful customer service I have received and how she never ordered the rental, she first acted like she didn’t know what I speaking about, but apologized for not calling the car. She then came back and said the checked the noise at it was loose nut bolt and that they were finishing up the recall even though she had said it was done! This will be the last time I bring my car here.
Nersa Mantilla Martinez
Dec 12, 2018
4
Nice customer service, they were promoted with the time frame but the guy the vacuum out my car broke a cover and didn’t tell me..?
Tassy1988
Nov 27, 2018
2
I have never had any issues other than the check in time being way too long for someone who scheduled a 7am appointment to drop off and go to work. This time around, Gary was short with me after I called my husband to confirm and decline additional services for an air filter. Was only there to get pre-paid maintenance done. Asked about how to use my pre-paid detailing service and he got short with me saying he would not be able to tell me and was not helpful. Only stated I needed to ask finance and when i pointed to cashier window he just said “yea, they would tell you”. When I came to get my car it was a $54 balance requested and hey stated for the air filter. They called Gary and he said I did get it. Only said it was incorrect and he would fix after I was calling my husband in to come pay for what I declined. He said it actually wasn’t done. Husband spoke to Service Manager, Patrick, who was also not helpful and had his mind made up that Gary was all right. He tells my husband that he made a mistake (which I know he is human) but then says haven’t you made a mistake in your job. NOT something you say to any customer. My husband still thinks they weee just trying to take advantage of me because I was a women there alone at the time. I went back to speak to him again and he pretended like he didn’t see me standing in his office doorway while he chatted with Gary. After all was said and done I learned too late that I could have scheduled an appointment for detailing when I scheduled the maintenance. I am a service excellence expert and this was horrible service. No empathy and actually no apology. *See the fuller story on Yelp!
Stephanie Felisme
Nov 25, 2018
1
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Anthony Guarino
Nov 24, 2018
1
The radio, navigation and back up camera were not functioning (blank) screen. Took the car in and also had an oil change, breaks were sweeking and had it looked at. I was told the part will be in in about 7-10 days. When I did not hear back I called several times and was told Carress was off, at one point I got a young man on the phone and I asked when he will be in since it seemed that no one else could help, he rudely responded that he didn’t know what to tell me he did not keep his schedule. I called back and was told his partener will be returning my call .. nothing. I finally got Carress in the phone and he said the part was not in and will get back to me ... nothing! I called today 11/17 and he was off. Was given the voicemail of a manager and left a message for him to return my call ... no response!!! The first experience of taking the car in and the promise of the needed part in 7-10 was not bad.. the follow up on replacing a much needed part has been horrific to say the least
Marcia White
Nov 17, 2018
5
They are absolute best! Terry is sales is terrific.
Elle Peters
Nov 16, 2018
5
Such a great experience and as soon I started explaining my car problem. He knew exactly what it was right away.
Fredricka Hawkins
Nov 16, 2018
5
I had a good experience in this dealer the transaction of leasing a car and selling my car was really smooth and faster.I’m satisfied with the offer they give me in both transactions.
Cesar Castillo
Nov 11, 2018
5
Very efficient in fixing the problem with my Maxima. Car would not start and had to be towed in. Corrected the issue and had the car fixed in less than 24 hours.
Linda Urquiza
Nov 6, 2018
5
Service reps were the best. Explained everything. Repairs was done in timely matter
Linda Jordan
Nov 1, 2018
5
Went in for service and didn’t even have time to get comfortable for the wait.
Jjessiem
Oct 25, 2018
5
Val was very professional, friendly, and knowledgable. He went above and beyond to make the experience as comfortable as possible.
DSpain305
Oct 9, 2018
5
val is a great service advisor his recommendation was very good now I have a better car
Jude Julien
Oct 8, 2018
1
PUSHY FINANCE DEPT AND BAIT AND SWITCH WITH PRICE but Cherry my sales person was okay, she played on her phone during a negotiation and lied about gas voucher if I do a survey. I purchased the car Sept 3 and was promised free tints and one year of free maintenance.. still no tints and EVERYTIME I call my salesman I get the round around...I WILL NEVER recommend this dealership. The only reason I purchased the car from this dealership was that they were the only one that had the color and model in a 200 miles radius
L Johnson
Oct 8, 2018
5
I regularly get my car serviced at the Pines location. They don't sell unneeded repairs or make up things to charge you. I've also never worried about my car here.
Brian L
Oct 5, 2018
5
Wilfredo Cordero is not only GREAT salesman he’s also GREAT human being. He gave me a great experience on the car that I purchased. We communicated great through text, emails and phone calls. I highly recommend Autonation Nissan in Pembroke Pines and go see WILFREDO CORDERO. Thank you Wilfredo Mercado
Wilfredo Mercado
Oct 4, 2018
5
Llegue con la inquietud de saber porque había que remplazar los aibarg de mi Nissan Versa,fui atendida inmediatamente y solucionaron mi problema.
#687863
Oct 3, 2018
5
They were Great and the sales guy Jamal was Awesome ! We are loving the New Car !
Lisa Marie
Sep 24, 2018
5
Excellent service, NO pushy sales pitch. General Manager and staff were very professional and helpful.
Raimee Unger
Sep 21, 2018
5
Last year I bought my new Nissan at Auto Nations, Pembroke Pines, and it was a very good experience. Today I was really surprised by the great service, quick in and out and the surprising low price at the service department. Then I stopped by the body department to fix 2 tiny scratches, 15 minutes later done at no charge. Wow, really! Thanks
Ken Wisniewski
Sep 19, 2018
5
Had my 2016 Nissan Altima serviced at this location for the first time on September 10, 2018. As a single woman I am VERY hesitant to walk into any dealership, for fear of being "raped" financially. I experienced the complete opposite. I was assisted by Jordan, who made the experience painless and kept me informed each step of the way. My transmission and O2 Sensors were serviced in a timely fashion (24 hour turnaround). Having a extended warranty plan was a PLUS +++. Jordan educated me and made sure all my issues were resolved. Jordan your GOAT🙌🙌🙌
Nadia Mango Hercules
Sep 13, 2018
5
Great service, fast and friendly.
Mariana
Sep 11, 2018
1
awaiting resolve from Patrick and Sergio on Monday. Huge debauchery in service on my Z with a simple oil change gone seriously wrong ! notice stain on pines Blvd.
Joe Simms
Sep 8, 2018
5
Great costumer service , amazing deals , Carlos was awesome, they are very good totally recommend it !!
Adriana Alceir Pontes
Sep 6, 2018
5
We were well treated and salesperson Todd Simpson was a lot of help. This was my second car I bought at the Pembroke Pines location ( 1st time 15yrs ago ).
Milton Sepulveda
Sep 4, 2018
5
I was having my car repaired after an accident. The staff worked with me quickly and with compassion,
Linda Matthews
Sep 3, 2018
5
Took my car for a repair on a trim that flew away. Great service. I couldn't ask for more. Pretty fast, in and out of there less than a hour.
Ada Hernandez
Sep 3, 2018
5
Service department and service manager were absolutely amazing as always. Great experience every time I have my car serviced
Michelle Glover
Aug 24, 2018
5
Did excellent work but took a very long time to do the work. 6 hours to do wheel bearing and breaks.
Steven Nussenblatt
Aug 17, 2018
1
the service department did an ok job HOWEVER when I tried calling in thur morning 8/16/18 0915-0924 eastern I was completely unable to talk to a person since I was constantly shunted to someone's voicemail (FIVE TIMES) as soon as I said anything. NOONE needs that kind of disrespect and inattention and my anger was caused because they mislabeled when my next oil change is due. Extremely angry over stupidity and seriously considering never returning. When I asked to speak to the facility manager I was put on hold for about 8 min (time I spent typing this out) and again went to voicemail. good bye
George Szeszycki
Aug 16, 2018
5
They were very nice, very satisfied with the service!!! Thank you Jordan and Robert H.
Guerda Saintil
Aug 15, 2018
3
Monday August 13, 2018. Took my vehicle for standard oil and filter change. It was during lunch time. Most, if not almost all, service agents were out for lunch. Was issued an initial service ticket and had to wait for a long while until a service agent finally called me. Left vehicle and waited for the usual call once it was ready. NEVER got the call. Arrived on Tuesday. Was informed by the same service agent that the vehicle was ready an hour after I left on Monday and that he did call the to let me know. NOT TRUE, the phone number on record is still the same and I NEVER got a call from Nissan. So your I had a bad experience and will seriously think about traveling all the way to Weston, FL for the next time I need any service. Recommendation: You can NOT let all service agents have lunch all at the same time. Bad practice. Most working customers try to visit your facilities during their lunch break, just to find that there are no service agents available. This NOT the way you run a business, unless you intentionally want your service department to go all the way down hill ? If that is your objective, then you are on the right path.
Jose Munoz
Aug 15, 2018
5
NO COMMENT AT THE MOMENT. EVERYTHING WAS FINE AND DEALERSHIP TOOK CARE OF IT.
Rajeshkumar Dave
Aug 10, 2018
5
Very professional customer service and repairs. Gary Levine is the best service rep. I have ever had..
Israel Weintraub
Aug 10, 2018
5
I've been dealing with Val for years in maintaining my Nissan vehicles and I will not go to anyone else. Very trust worthy and knows how to take care of his customer.
Veronica
Aug 6, 2018
5
Excellent personal service. Very detailed. Love my car
Alexander Valencia
Aug 5, 2018
5
Fast & friendly service. Technician explained what my service contract covered,
Ivette Rodriguez
Aug 2, 2018
5
Professional I have leased several cars from different Auto Nation dealerships and enjoyed this experience as much as the experience of dealing for a new car can be, with less stress.
Dan McCurdy
Jul 29, 2018
5
The service from Justin and team was amazing! Extremely friendly and attentive to all of my needs. Will use them again! Thank you for your help.
Sharon Alva
Jul 28, 2018
1
Very disappointed with Service Department. I am having a problem with my 2016 Maxima SL. The car does a jerking motion when accelerating from 20 to 40 MPH. I took the car for service last Saturday (July 21, 2018). The service advisor Val started to have a smirky smile when I was explaining the problem. He indicated all CVT transmission does that. I told him that my car never did it and it just started to do it. Val said he was going to connected to the computer to see if they could find any errors. After 5 hours later, I get a call from Val and told me they were not able to find any error from the computer. I ask him so what else? He said if the computer can not report the problem they have no idea what is going on. I told him Nissan made a very high tech car and they can't figure out what is wrong with the car with high tech equipment computer. I told him that was not acceptable. Val indicated to me he was going to call Nissan and he was going to call me on Monday (July 23, 2018). Today is Saturday July 28, 2018 and I have not received any notifications from Autonation Nissan Pembroke Pines. On Monday July 23, I took the car to Weston Nissan. The service department bends over backward to find the problem. They were able to communicate with Nissan and got an answer that same day. They check everything that had to do with the combustion, Fuel, transition and the computer. The problem still persists but they did more than Autonation Nissan Pembroke Pines did. I made a mistake by buying a service package from Autonation so I am slave to them. Starting today, I will spend my money at Weston Nissan.
Steven C.
Jul 28, 2018
5
Excelente servicio. Calidad, rapidez y profesionalismo. Felicitaciones!
Ody Cruz
Jul 25, 2018
1
Do not buy from this dealership! They will sell you a car in a hurry but if you need anything afterwards, it's like pulling teeth. The cashier who answers the phone doesn't seem to enjoy her job because she has no intention of helping a customer figure out the status of their car. They are very laid back and not worried about your time. A 2 hour appointment turned into a 5 hour appointment simply because they allow their service department to open at 7am and the employees to arrive at 9am. So after waking up early to bring in the car early (for my scheduled appointment) they made me miss another appointment I had at 1:15pm simply because they didn't have their associates ready to work on time. I feel like they honestly dont care about their customers time. After giving the service advisor my phone number to inform me when the car was ready, he called a random phone number and then got mad when I reached out to him because I hadn't heard from him 4 hours after dropping off my car. Which was promised to me to be done in 2 hours. Honestly I will never go service my car with them. They are the dealer where I bought my car but they will never receive my business again for service to my car. Beware.. you have been warned.
Reynes Espaillat
Jul 17, 2018
1
Awful service. Had appointment at 7:20 AM and took 1hr. and 40 minutes for a simple oil change and tire rotation. Couldn't get the first free service after purchase because I didn't purchase the vehicle at the dealer. Worst customer service ever. I'll never visit this dealer again. Wish you luck!
Aymee Perez
Jul 12, 2018
5
Quede satisfecha con la atención prestada , no tuve ningún problema de comunicarme en mi idioma en la compra de mi primer carro en este país . Lo recomiendo
Acacia Padron
Jul 12, 2018
5
Very satisfied to the service that at the dealer they’ve done in my car every time I schedule an appointment.
Georgia Adam
Jul 12, 2018
5
Excellent Costumer Service! As soon as you arrive, a staff member is ready to assist you in everything you need from beginning to end.
Andrea Fajardo
Jul 9, 2018
5
Good buying experience to buy a car for my son. Very nice guy Cesar, sales ref. accommodating. and also the finance guy very nice people to do business with them.
Violeta Almoshaikah
Jul 5, 2018
5
Excelllent experience overall. The service technician was very professional, knowledgeable and courteous!
Charles Smith
Jun 27, 2018
1
Never again. Told earlier by the GM that he reads everything he signs. I'm sorry we didn't think we had to read all the small print on all the documents. We listened to what the salesman told us. Guess we shouldn't have believed him.
Alison McCarthy
Jun 26, 2018
5
I have taken my vehicle to this location since I purchased it almost 6 years ago. The service reps are great!
Michael Clark
Jun 26, 2018
5
They have a great selection of cars at great prices. Robert was great, he really got us what we wanted. I highly recommend going there for a car.
Patty G
Jun 20, 2018
5
It was a great experience for my first time at autonation
Kerrian Wedderburn
Jun 19, 2018
5
I had to go into the service center as my Nissan Rogue would not start... they treated me with such respect told me a time and then in that amount of time I knew what was wrong with my car and I was done on my way home! Very very happy customer! Sincerely, Nancy Sorangelo
Nancy Sorangelo
Jun 15, 2018
5
I recently bought a 2016 Jeep Cherokee from Autonation Pembroke Pines for my daughter. Terry was my sales advisor and was fantastic. I normally hate buying cars especially because I’m a female, I feel most places try and take advantage of women in general. I hate pushy sales tactics. Terry was a true professional!
Lydia A. Beaulieu-Dodd
May 27, 2018
5
Earl Marks from auto nation Pembroke Pines is the man!
Sabrina Ryan
May 23, 2018
5
Excellent salesperson Natalie, highly recommend. The dealership was well kept and had variety in car choices. Salesperson explained all options with Rogue. I selected a blue SV. I have driven for three days. Very satisfied , I would recommend the car and dealership to others.
Raul Pino-lay
May 15, 2018
5
Very satisfied with service. Been going here for years.
Kenneth Capezzuto
May 15, 2018
5
I went over there looking online for a 4dr sedan stick shift and they have a Mitsubishi Lancer GT in store, I was the first one to call for the car, when I arrive the sales person Robert was there immediately he gave me the keys and go for a test drive, I liked the car and start filling all the paper work, I like the numbers they gave me and then he told me the car wasn't into service yet because it was a New Arrival, the dealer took care of the car by changing all New Tires, Alignment and Balancing them, New Oil Change and when I was there to pick up the car he told me that they found they also need to replace the rotors and brake of the car everything with no extra charge, I when the next day to pick up the car and there it was all fixed up, cleaned up and with a Full Tank, the only thing that it was missing was replace the back window tint because they don't do it but they gave me a paper to go to a nearby place that they install tints with no extra charge, I left there super Happy I will definitely recommend make a purchase at Auto Nation Nissan of Pembroke Pines.
Roberto Guerra
May 11, 2018
5
I only had an oil change and safety inspection. The safety inspection was thorough and pointed out items that could need attention in the future. Easy to make appointment. Waiting area was pleasant and very clean. My service attendant (Val) was courteous, friendly and professional. No pressure to have any other work done except what I asked for. Great experience and I will be back.
Marvin Forquer
May 3, 2018
5
Autonation Nissan in Pembroke pines is the best! I went in for an oil change, tire rotation, I asked to have my wiper blades replaced, along with a 4 point inspection done on my vehicle. Not only was I in and out in under an hour, but they also refilled my wiper fluids, balanced my tire pressure, and returned my car to me nice and cleaned. Do not hesitate to choose autonation Pembroke pines to achieve your vehicle needs. Shoutout to Jonathan, Best Car Care Service Rep I've ever had. Somebody give him a raise please!
Michael Wallace
May 2, 2018
5
I bought and service my Altima at this dealership and I must say I got a great deal on my vehicle. The service I get is fast and free of hassle. My only issue with the last visit was I found a coupon for my oil change after the paperwork had been written up, I was told by the service advisor it couldnt be changed and that the coupon would be applied on the next visit. The lady that did my checkout said it could be changed and she so no reason as to why the paperwork wasnt re-done by the service advisor. Not really a big deal, but if its just a matter of reprinting a paper, why not do it? As for the rest, they are very friendly, offer water, premium coffee, wifi, and a clean facility.
Darwin Camejo
May 1, 2018
5
Every time I visit they are excellent. This time I had an oil change and was told there is a possibility the battery may have issues, so I'm just replacing it for you to make sure you don't have any issues. Very nice.
Cynthia
Apr 29, 2018
5
I had my car service there for the tenth time and I highly recommend you to see Valery Marius for your total best care. He is a former Service Manager and knows his product very well. He is also very honest in his assessment and getting you the best results to your car issues. Next time you decide to go for any kind of service make an appointment with him ahead of time he is in high demands.
Harry Kiko Pierre
Apr 25, 2018
5
Caress has the best customer service! I always feel like I’m getting the best deal for my money. He educates me about the car and what needs to be done so I never feel taken advantage of. Thanks!
Stephanie DaVeiga Andrade
Apr 6, 2018
5
Was greeted right away, was taken care of right away.
Jeri Walker
Apr 6, 2018
5
My first time doing business with Auto Nation and what an experience. !! This company knows how to treat customers. After 18 yrs I needed a new vehicle and Robert Barona and Robert Dwyer made the process easy and smooth (YES .. car buying easy and smooth ). They took the time to answer ALL my questions and treated me like a younger brother by patiently explaining all options. All the numbers were clearly stated on paper and explained in detail and no Hidden numbers !!!! . Finance person Mike and front desk person Alicia were also great and explained each process in detail. If you want a great car buying experience and a great price go Auto Nation Pines !!!! They work with you to get you within your budget !!!!
Clive Davis
Apr 4, 2018
1
My sales associate was very attentive and efficient prior to me purchasing my vehicle. Afterwards, my sales associate was no longer effective or attentive when I immediately became displeased with my purchase due to some mechanical problems. Luckily, the sales manager stepped in and assured me that everything would be fine. My annual income was entered wrongly into the system and I assume that is why I was declined by so many potential finance companies. I was declined by at least 5 different banks, only to be accepted by Nissan Motors.
Hermine Barkley
Apr 2, 2018
5
The best service I have ever received as a woman. In the past, I had a tough time finding a reliable person to take my car too. Honesty and reliability was a huge issue. I love Nissan Pembroke and. I really appreciate my service guy, Val Marius; he is the best! Thank Nissan for quality service at a great price!!
Rickie Leon
Apr 1, 2018
3
The overall experience was good, the two things that the Salesman failed to mention was: (1). The Maintenance Service Plan that you would have to purchase with the vehicle. (2). The lender who financed my vehicle preferred cash instead of a cashier's check, the problem with that is the Salesman told me this when I was checking out with the cashier and had already written out the check. I had to come back another day to bring the cash from the bank to give to them, due to the distance I traveled to get to this Dealership.
Nara Williams
Mar 29, 2018
5
I received excellent service on my car, and very helpful advice from my service advisor, Lamar. Thanks for your honesty about which repairs were and were not needed.
Karen Jefferson
Mar 28, 2018
5
I appreciate the care and professionalism used to help me purchase my new Car �. I enjoyed that experience and envite all to come and experience the great care you are given,in purchasing a new or pretender Vehicle. Try them you won’t be disappointed.
Joyce Lightseybarry
Mar 27, 2018
1
I took my car to this dealership to get a quote on brake master cylinder and booster replacement and they wanted $1500 for the job! Talk about price gouging! This is precisely why I never have my car repaired at a Nissan dealership. It's a complete rip-off!
Carlos Aragon
Mar 27, 2018
5
If your looking for a good salesmen at auto nation Nissan of Pembroke Pines I recommend Cesar. I walked in the door and came out with a brand new Nissan Murano with an exceptional deal thanks to Cesar. He?s very ambitious and goes above and beyond to satisfy the customer. HAIL CEASAR!
JohnnyT
Mar 24, 2018
5
Excellent service! Was told waiting time to change my car battery would be an hour, my car was ready in 40 minutes. Robert was very courteous.
Claudia Vilchez-Pagan
Mar 22, 2018
5
My expirence wasnt that bad, I bought a car and was out in less than 2 hours. very quick and exceeded my expectations for car lots. Thanks again
Vera Mazo
Mar 21, 2018
5
Thank you. Caress is always informative and great.
Sequoya Whyms
Mar 19, 2018
5
Autonation Nissan in Pembroke Pines is the best car dealer I have ever dealt with. From purchase to servicing they make it a pleasant experience.
Richard Gainey
Mar 5, 2018
4
Why make appointment when the customer service said I had to wait as others there got serviced first and they did not have an appointment like I had made
Jorge Diaz''Albertini
Mar 5, 2018
5
I was very pleased with the service and the way the personnel take the time to explain what service I need to get done without me being felt pressured to get that service. Very much satisfied with all aspects of what I?ve gotten done to my car.
Merle Rubaine
Mar 4, 2018
5
Always a great experience! You all should see Val M. As you service provider.
Elicel Similien
Feb 9, 2018
5
The service I received was EXCELLENT! Everyone was professional,friendly and helpful. They made what is otherwise a difficult process, very pleasant, simple and easy. They provided explanations for everything and demonstrated that they are willing to work with everyone. The agent Lloyd was exceptionally helpful, thorough, kind, detailed and knowledgeable, patient and professional. He is an excellent asset to the dealership.
Georgia Phillips
Feb 3, 2018
5
I have leased several cars from different Auto Nation dealerships and enjoyed this experience as much as the experience of dealing for a new car can be, with less stress. Robert Barona the salesman was very helpful in locating the car I was looking for and quoted me the costs over the phone, and the deal remained the same in the dealership, no games. I was impressed with the sales manager Rob, that worked the floor, not hidden in his office. He was extremely helpful in closing the deal.
Anthony Morabito
Feb 3, 2018
5
my experience was excellent no problems, my service writer is very knowledgeable
Deborah Kaliser
Feb 2, 2018
5
Great experience and I drove away a happy girl. Thanks Earl!
Ginny Fujino
Jan 30, 2018
5
Carlos Ruiz was very helpful. He kept me informed of everything that was going on with my car and explained everything to me.
Kimberly Orange
Jan 30, 2018
5
Only thing I didn't like when I was shopping for a new car when I went in no one acknowledge me, I had to go up to the desk & asked the receptionist for someone to help me & that was one of things that I didn't like.
Joyce Byron
Jan 29, 2018
5
Excellent service,Will come back for future service
Doris Mitchell
Jan 26, 2018
5
Very good experience with my second lease from this dealership. My salesman Terry Thompson was professional and extremely helpful.
Tbrown41
Jan 22, 2018
2
Since I purchase the vechicle from Autonation at Pembroke Pines on Dec 29, It didn't have the book Manuel for my car. I told them that I didn't receive it and then they said that they would order one for me. And I still haven't get the book Manuel for my vehicle.
Benjy Nicoleau
Jan 22, 2018
5
Awesome dealer! I had a good experience in my purchase!
Rogerio Alves Batista
Jan 21, 2018
5
Had great service, Respond time and friendly atmosphere
Nelson Lopez
Jan 18, 2018
5
Caesar was an excellent salesman. Very enjoyable experience.
Gloria Olmstead
Jan 18, 2018
5
very great experience.friendly staff very helpful all in all recommend it to all
Camille Tabet
Jan 18, 2018
5
Wonderful experience! From the first text to the final paper signed. Everyone was pleasant, helpful and not pressuring. I am so glad to have met and worked with Diana Peach on our purchase. I would recommend giving her a call if you are looking for a person and not a robot to sell you a car.
Shawn Namor
Dec 11, 2017
5
I can't complain. My car was ready in less than an hour. Carlos Ruiz was super nice and professional.
Yanet Duque
Dec 6, 2017
1
The (lack of) Service Department is awful. I have an ongoing problem with the truck I leased earlier this year that they can't resolve, and despite the numerous voicemails I left for my service agent and the service manager, they refuse to call me back to help me resolve this issue. This is my fourth vehicle from this dealership, and their treatment for a long-time customer is appalling. I will be bringing my vehicle to another Nissan dealership for service going forward.
StevenS16
Nov 27, 2017
5
This is my 6th Nissan vehicle, I cant say it enough after buying, now you have to deal with service. AutoNation service is great, very accommodating, very busy but always on time. I highly recommend AutoNation service department in Pembroke Pines. I have dealt with CHris, Justin and Robert. Excellent ,
Susana Franklin
Nov 27, 2017
3
This review is merely for the (lack of) Service Department, as my salesman Lloyd has always been great to me and I've driven off in 4 new vehicles thanks to him. The (lack of) Service Department is awful. I have a problem with the truck I leased earlier this year and despite the numerous voicemails I left for my service agent and the service manager, they refuse to call me back to help me resolve this issue. Their treatment for a long-time customer is appalling, and I will be bringing my vehicle to another Nissan dealership for service going forward.
Steven S.
Nov 27, 2017
5
Great experience, your service was fantastic specialy Justin Lockwood who was really professionnal with us. I will be please to recommand you to our friend . Thank you for evereything! Luc Desrochers
Luc Desrochers
Nov 27, 2017
5
These guys are always so quick and efficient. I was out of there in an hour. Excellent.
Rob Westlake
Nov 23, 2017
5
Great customer service. I received daily updates and my car was ready within a timely manor
Christine Rojas
Nov 21, 2017
5
Jo Dash and team were fantastic! This is how car buying should be! Thank you for a great experience!
Laura Elizabeth Pierce
Nov 14, 2017
1
I was given the wrong car when I picked up my car. Since I am 92 years old and the car looked almost exactly like mine, I did not realize I had driven the wrong car home until after I arrived at my house and noticed that it was NOT my car. The dealer agreed to bring me my car and take back the wrong car; however, this was a prime example of poor and careless customer service and attention to detail.
Juan Miranda
Nov 13, 2017
1
I had an appt.for my aide to take my car in at 11am and was told a courtsy transport would take her home as I explained that I am dependent on her. At 1.30 sbe was still not acco odated so sbe decided to wait for my car to be finished. She finally departed at 2.15. Why make promises you cannot keep.
Renee Kropnick
Nov 8, 2017
5
Fantastic experience. The salesperson Mr. Lloyd Clarke is a great asset to your company. He was very professional and pleasant throughout out the entire purchase of my new car. Overall a very easy way to purchase a car. I highly recommend Mr Clarke and the dealership.
Maria Arrebola
Nov 7, 2017
4
Very happy! They have a great package to keep your car maintenanced.
Lillian Sandoval
Nov 7, 2017
5
THIS DEALER PROVIDES OUTSTANDING SERVICE. THERE ARE NO WORDS TO DESCRIBE IT BETTER.
Maria Penaherrera
Nov 6, 2017
5
This time aroun d , service was good. Thanks to Val
Rosemarie Gordon
Nov 2, 2017
5
The easiest and most comfortable car buy I have ever had.
Jack Levy
Oct 26, 2017
4
Very good in costumer service and time .....................................................
Eduardo Rodriguez
Oct 26, 2017
5
The facility is clean and in good conditions. The service was fast.
Manuel Simon
Oct 25, 2017
4
Great exceptstated tire pressure was off at every tire. I believe it was. Ever checked!
Anthony Machado
Oct 24, 2017
5
Always truthful with your service needs and very much helpful all the way to the driver who takes you home.
Yvonne
Oct 23, 2017
5
Great service, my car rides great. My service person was very nice and explained everything.
Miriam T Levy
Oct 18, 2017
5
Robert Williams was very, very good. I drove a great distance because he treated me well 18 months ago at his previous location. I was not disappointed. He defines "Customer Care".
William Reynolds
Oct 18, 2017
5
Having recently lost my car to Hurricane Irma, I was unexpectedly put into a position of having to get a new one. After doing some research, I decided I would look into a Nissan Rogue and went to Autonation Nissan Pembroke Pines. Upon arriving at the dealership , I was met by Wilfredo Cordero, Sales and Leasing professional, who was the absolute best (plus he also serves up a wicked cup of coffee). Wilfredo takes an honest approach to his job, willing to assist however possible, all to ensure that the I was happy with price, vehicle selection, and the overall car buying/leasing experience, which let's face it, can be taxing to say the least. Wilfredo make certain to break all these conceptions and truly made the whole experience a pleasure. This same mentality and business ethic even extended into Finance and Jason Moreta, Financial Services Manager, who was also fantastic to deal with (and he has a great sense of humor as well). In all, the car buying experience could not have been smoother. Congratulations Autonation Nissan Pembroke Pines on such a fantastic crew. They truly make the difference from what could have otherwise been a very stressful ordeal with other dealerships!
Mitch Pizik
Oct 16, 2017
1
Service department is not good. Had to wait almost three hours for an oil change. The people don't care seeing you there upset and if you ask them something they could careless. When drop your car now the kids worker are on there phone texting and playing around. I do not like going there. Not treated nice and always complain to the manager. Very unprofessional place if business. I never give the service dept a good review.????
Lisa Lewis
Oct 16, 2017
5
Great experience. Would buy another auto there and recommend to friends
Lederman
Oct 16, 2017
5
Great service , Friendly guys and fast in services
Baha''A Albadawi
Oct 13, 2017
5
exelente servicio, tiempo de espera adecuado y todo el personal muy agradable dentro de las oficinas y en el area de mantenimiento de vehiculos. una gran experiencia.
Gustavo Rios
Oct 11, 2017
5
Juan Amaya of Nissan Autonation in Pembroke Pines consistently exceeds my expectations. My car did not turn on unexpectedly and when I arrived at Nissan Autonation, Juan immediately assessed the situationre and determined that I needed a new battery. He explauned in details about its life cycle and offered solutions to mitigate future occurrences.
Catherine Cabrera
Oct 6, 2017
5
Exceptional customer service and buying experience. Pembroke Nissan treated my wife and I with great care and respect. Abby Ganges was and has been very helpful to us in our car buying experience. I had a deal worked out with another dealership and was working on the details when I called Robert Dywer at Pembroke Nissan . I had found the truck on their website and called Robert for price and dealer fee's. Without hesitation he gave me his best price . Spending three weeks researching this truck and it's pricing, no one was even close to his price. In fact Robert related to the fact that my wife and I would not find a better price. I called the other dealership and salesman I was working with and he said if you can get it at that price you should buy it and we did. Thanks Robert, Abby and everyone at Pembroke Pines Nissan/ Auto Nation.
Eric Williams
Oct 4, 2017
5
Jo Dash, THE best car salesman at AutoNation, hands down.
Vinet Vee Black
Sep 30, 2017
5
Everything was great. My service advisor, Chris Landrove, is very efficient and helpful. I just don't know why I never get any coupons mailed to me or emailed to me for service. I just get coupons to buy a new car. :) Thanks.
Frances Arber Yurkevich
Sep 26, 2017
4
Good experience over all. The waiting time can be long
Natalie Maldonado
Sep 26, 2017
5
As always excellent service. Mr. Daniel was very professional and he met my expectation. I am so happy with my new Murano and satisfy with the deal. I highly recommended it.
Dulce Garcia
Sep 19, 2017
5
I come here for everything that has to do with my car. Bought my 2nd car here 2 years ago. I always go to Chris L. Best service in south Florida
Wpena1994
Sep 18, 2017
3
Car service- When I called to make the service appointment I was on hold for 15 minutes at which point the service department came on and then hung up on me. I had to call back in to make the appointment and was on hold for another 10 minutes. When I showed up to my appointment, the computer wasn't up and I had to wait an additional 10 minutes for service to begin. I was one of the first appointments. In fairness, this was during the preparation for Irma so I can understand if peoples minds were elsewhere, I've just had continual poor service from this department ever since I've purchased my car.
ejmess95
Sep 13, 2017
5
I took my car for regular tune up and came out so satisfy with the overall service that I got. The coffee is free Lol, but the staff especially Caress Bradley were awesome.My maximum felt so good when I left I was bragging to my family. I recommend any one to go there. Great place, great people!!!
Ingrid Brown
Sep 6, 2017
5
My appointment to service my 2017 Pathfinder at 5000 miles, went flawless. First class professional approach in doing business.
Evan Cassier
Sep 4, 2017
5
Great job. Just picked up a new Nissan Rogue. Vehicle was prepped and ready to go. Nice team to work with.
Ken Schenley
Aug 24, 2017
5
My service advisor Lamar was so professional, honest, accommodating and helpful with the process and I appreciate him taking the time to explain the repair needed.. Good guy
Berta Gonzalez
Aug 24, 2017
5
Auto Nation Nissan made my car buying very memorable. The service was simply awesome from both my salesman Jo and Manager. Thank you !
Kimwallace
Aug 23, 2017
5
Very fast and efficient experience! Chris is an awesome service advisor!
Jocelyn Fernandez
Aug 23, 2017
1
My daughter takes her Nissan in today (08/22) to this dealership for an oil change and check up before heading back to school on a 500 mile drive. She receives a call from her Service Advisor after a half hour and told her car is ready. She returns to the dealership to see her car running with no one in it. She receives her paperwork, keys, pays her invoice and leaves. As she is driving and is nearly home she notices a laundry lst of concerns with the invoice that may need to be taken care of including such things as Power Steering fluid, brake fluid, etc. No one called to ask her if the wants it taken care of. No one physically told her about it.They just send her on her way for her long drive.
Herb Spahn
Aug 22, 2017
5
Great experience. Daniel did a great job. As a first time Nissan customer I am very impressed with my CPO Pathfinder. Thanks for a great product.
Christopher London
Aug 22, 2017
5
This was my first automobile purchase and Rob Hassan from Autonation of Pembroke Pines made it painless and stress free. The whole process went smoothly and even better, I went home with my new Nissan Sentra. Thanks Rob and your great team. Ill be back for service.
Gabrielle Newmark
Aug 20, 2017
5
Honest, patient and received the best price. Weston Nissan flipped flopped the numbers and truly insulted my intelligence. Rob Hassan took great care of me and earned my business. Great guy and great dealership. I drove from coral springs to Pembroke Pines to make my deal. Thanks Rob.
Gabrielle Newmark
Aug 20, 2017
5
Just got a 2017 Nissan Rogue and everything was perfect! Diana Peach was my salesperson and she was great! She gave me her best price from the beginning and made sure I had a good experience. I highly recommend this dealership.
Valerie Lara
Aug 15, 2017
5
Excellent service will definitely be back although I didn't get the discount for the time that I waited and was promised I still wanted up paying the $21 and some change for the oil change I was promised 1999 for the most part I'll definitely be back and I didn't get to get my car vacuumed at the end of service maybe next time
Demetria Strawder
Aug 14, 2017
5
Excellent services really help the customer at all times, this is the second time I have arrived and offers me price, services according to my needs the best and I recommend to Mr. Wilfredo Cordero excellent seller and it is always there for any doubt or question Thank you for all
Renzo Jimenez
Aug 12, 2017
5
Nice place, nice people, friendly staff! I am coming here every time, when I need to take good care to my Nissan Murano 2015.
Mikhail Kaz
Aug 11, 2017
5
It was great to have an extraordinary dealer to provide outstanding customer service in a genuine manner! Everyone involved with the leasing process was highly professional!!
Gloria Page Barnes
Aug 8, 2017
5
We went in to look at vehicles, not expecting to drive out with one this exact day, but was able to drive out with a brand new 2017 Nissan Rogue. Our salesman Todd was very professional and the Sales Manager Rob and Todd worked with us to make us a great deal. The process only took around 3- 1/2 hours. I've not bought a new car in a long time and I was surprised at how quickly they were able to work everything out to our satisfaction. I seriously recommend Auto Nation Nissan and their staff. Also want to give credit to Michael in finance and Nick at the Cashier Desk. Thanks to you all for such a great experience!!
Laura Jorgensen
Aug 1, 2017
5
I just bought my new car today. It was my first time there and I will definitely recommend them to everyone I know. My salesman Wilfredo Cordero got me the exact car I wanted and the purchase was fast and easy! He provided superb customer service and was super knowledgeable!
Stephanie Lafaman
Jul 29, 2017
5
This is our 4th car from AutoNation Nissan. We are big fans of Nissan vehicles and AutoNation has always taken good care of us. We will definitely return for future car purchases.
EKB91180
Jul 28, 2017
5
Very helpful representative. Punctual and polite for the service appointment. Honored discount coupon recently expired. Recommended future service and responded thoughtfully to several maintenance and repair questions. Very professional. Thank you.
moreluisr
Jul 24, 2017
5
Went in to get my oil changed. The customer service was on point!
Tarik A.
Jul 23, 2017
5
Everybody at the dealer was super helpful. Gave a great explanation on how to use everything inside of the car.
Adan Jaimez
Jul 21, 2017
5
I was extremely pleased with the service I received from AutoNation.they explained fully the reason for the recall on my Nissan Altima
Leela Pestana
Jul 20, 2017
5
Very good experience, Rep knew what i wanted to get done and the service was fast.
Jesus Rodriguez
Jul 11, 2017
5
It was a great experience. I told them the vehicle I wanted. It was ready and they gave me the lowest price up front. No tricks and when I got there the vehicle was ready. Thank you Abby and Bob! It was a pleasure buying from Autonation Nissan!
Javier
Jul 4, 2017
5
Great service as always for me for the last 10 years
Benjamin Juarbes
Jul 4, 2017
5
AutoNation Pembroke Pines is my go-to shop for service and repairs. When you drive up you are warmly greeted and with minutes, you are speaking with an advisor. What I admire most of all, this place stands by their work. They make sure you are satisfied. My go-to advisor is Christopher. He's patient with his customers and very knowledgeable about the products and services offered. I would highly recommend this patricular dealership and service department.
Riney Amerson
Jun 26, 2017
5
When you go ask for Jo Dash! Pleasant, experienced, very customer focused.
Georgina Serio
Jun 25, 2017
5
very comfortable waiting facility and a very short wait for the service on my car.
Paul Yawn
Jun 22, 2017
1
Si eres latino definitivamente este no es lugar para ti, sobre todo si tú ingles no es perfecto o simplemente prefieres hablar de finanzas en español. Hoy, durante el proceso de compra llega el manager según a explicarme sobre la cotización del carro que pretendía entregar a cuenta, y al yo involucrar al vendedor en la conversación ya que no entendía algunos términos que estaba usando, se levanto de su asiento de forma grosera y le dijo al vendedor que terminara de hablar conmigo. Totalmente una actitud despota y descriminatoria con la cual no solo pisoteó el excelente trabajo de venta de Wilfredo Cordero, sino que también me dejó claro que el dinero de nosotros los latinos no es bien recibido en un lugar como este. El peor lugar para comprar carro y para trabajar como vendedor mientras tengan un manager elitista que trate a los clientes según su nacionalidad.
Yeismel Grandal
Jun 20, 2017
5
They took very good care of me and my Felicity (Rogue)!
Jennifer Dow
Jun 20, 2017
5
Very hospitable and informative staff. All of my questions were answered and vehicle taken care of.
Mike Luscar
Jun 20, 2017
5
I have always taken both of my Nissan cars to this Automation for and all errors or problems. The technicians are always ready to assist the owners with any and all problems or errors wit their vehicles
Julio Lopez
Jun 20, 2017
5
Salesman Terry Thompson was outstanding. He made the buying process easy, answered all my questions, and was very helpful.
Valued Customer
Jun 15, 2017
5
Excellent customer service from Jeff ,I took my car for a recall I was very pleased with the level of customer service displayed by Jeff
Ruel Forbes
Jun 13, 2017
5
From the time we drove in, we were greeted right away and turned over to LaMar, the service advisor who took really good care of us. The service was excellent!
Arturo DeCastroverde
Jun 8, 2017
5
From the time we drove in, we were greeted right away and turned over to LaMar, the service advisor who took really good care of us. The service was excellent.
arturosan
Jun 8, 2017
5
From the moment I walked through the door at the AutoNation in Pembroke Pines, everyone was friendly and courteous, especially my salesman Abby Ganges. He was a pleasure to deal with.
Maydat955
Jun 8, 2017
4
I was there for the passenger airbag recall. When signing up, I asked that the rear stoplight bulb be replaced. I made the mistake of not asking what the charge would be for this latter service. Turned out to be $35. !!! I will never return to a dealer for such simple repairs. Period. Also--I noticed from the waiting room that everyone's car was vacuumed prior to delivery to the customer. Not for me. Bummer!
Michele MacEachern
Jun 8, 2017
5
Excellent customer service. Everyone was friendly and courteous, especially my Saleman Abby.
Mayda Torres
Jun 8, 2017
5
Lamar in service was very attentive giving us excellent customer Service. I had two vehicles serviced and when we drove in, there was someone there greeting us right away. Great experience!
Arturo Decastroverde
Jun 7, 2017
1
Coloqué una orden de compra a través de su página web el 25 de Abril (order confirmation 32853768) esta fue aprobada, procesada y cobrada a través de Paypal pero hasta le momento no hemos recibido nuestro producto. En el status de su página se indica "Shipped" pero no contamos con el tracking number ni tampoco han respondido a los mensajes colocados a través de su plataforma. Por favor solucionarnos el inconveniente o en su defecto, realizar el reembolso inmediato de esta orden de compra.
EnglobalAsia SA
Jun 6, 2017
1
Customer Pay Shop Charge For Repair Order. May you please explain it to me?
Herve Moise
Jun 5, 2017
5
Lamar at Pembroke Pines Nissan was great with explaining my estimate and parts that were needed to repair my car. Overall, my car is running smoothly again.
Valued Customer
May 22, 2017
5
Juan was very helpful with the repairs on my car. He was very patient and was diligent in the process.
Customer
May 22, 2017
1
I'm here since 11:40 am for an oil change. This place really sucks!!!!!
Cesar Ruiz
May 20, 2017
5
Great Service, did not have part. It was ordered and I was called within three days.
Orie Ware
May 19, 2017
5
Awesome experience. Salesman Lamar was very professional, knowledgeable. He took care of me right away. Kudos for a great experience Lamar!
Gwen Robinson
May 16, 2017
5
My experience was great . Everyone I came in contact with was courteous . I just want to say a special thank you to Lamar and the shuttle driver. Keep the good job up.??
Taneisha Thompson
May 11, 2017
5
I have been leasing cars for the last 10 years and this was the easiest, fastest of them all. Great experience.
Gloria
May 10, 2017
5
As a first time buyer, this experience was great! Everybody who I came in contact with was genuinely kind. When explaining what I was looking for, Earl listened and never went above my price point (which is a very big component of an experience for me). I'm absolutely in love with my car and I couldn't have been happier with the entire company.
Ashley Nicole Kovarik
May 9, 2017
2
The dealer Lloyd was awesome however; his supervisor (Kenry) was very rude he was more concerned about ordering his lunch. He made the car experience very uncomfortable. I asked him about the price on the car and he screamed and advise me that, that was the price and he wasn't changing it. There was miscommunication with the sales man (Lloyd) and I. I asked his manager a question and he scold Mr. Lloyd in front of me on not providing me the information when in fact I didn't have that question until I entered the manager office. The manager was very loud and rude. I would have paid more money somewhere else for better customer service.
Kween
May 4, 2017
5
The friendliness of the staffs, and their knowledge of their job, everyone was very friendly.
Pamela Livermore
May 1, 2017
5
This was my first time at this dealership and I can tell you it won't be my last. The car buying process was very easy and fast, the salesperson was Wilfredo Cordero, he was very friendly and knowledgable. I will recommend this dealership 100%.
Ivan Gonzalez
Apr 30, 2017
1
all staff was smiling and willing. Service was timely and they went out of the way to handle a recall even though it was "after hours
Valued Customer
Apr 27, 2017
1
I am disappointed about the service at Nissan Pembroke Pines dealership Service Department. My terrible experience, I went to Nissan Pembroke Pines Dealership Service Department for a oil change in my car.I waited there for 3 hours for my car. Another hour for the agent to call me to pay for the service. I will not be coming back for services in my car at Nissan Pembroke Pines Dealership Service Department. I will not recommend anyone to receive services for their car at Nissan Pembroke Pines Dealership Service Department.
jen
Apr 24, 2017
5
I have had my car for over 3 years but this time I had to do service, I felt impressed by how my service was done, My appointment was scheduled in advance and they called me prior to confirm, the tech rep was informing me at all the times if it was a delay and we discussed different options in regards of the needs of the car. I own a customer service company and I feel thrilled that the service department has moved a step up by involving more the customer level at the time the client is at the property.
Valued Customer
Apr 16, 2017
2
I have a 2009 Nissan versa, bought it new from them. Good little high mileage fuel car. Cheaply made. I had the entire inner door and instrument knobs replaced in the first year. They sent me a letter in 9/16 about needing an airbag sensor recalled. They never called me back and said it would be in around November. Never was repaired and they said no one should sit in the passenger seat. Tried to get through today, 4/10/17-no answer at service desk at 9:10 AM
Jim
Apr 10, 2017
5
Frederick Pantin was my Sales Consultant for my recent new car purchase at Auto Nation Nissan Pembrooke Pines. He provided exceptional service from begining to end and beyond. His excellent customer service/knowledge skillS provided a pleasurable and professional experience. I would highly recommend him to family and friends.
NissanMurano
Apr 8, 2017
5
Best buying experience I ever had. Thanks Kenry and Grantley for such a great service.
Juan Carlos Perez Nuñez
Apr 2, 2017
5
Nicholas Scopa was my salesman who appeared extremely knowledeable and answered all my questions and concerns I had. I would recommend him to other potential buyers to automobile purchases
David Lokaj
Apr 1, 2017
5
Friendly and professional! I had a great experience getting my maintenance service with Mr. Landrove.
Valued Customer
Mar 31, 2017
5
Great place to buy a car. Great customer service. They are really patient and actually listen, and try to accommodate their customers as much as they can.
Valued Customer
Mar 28, 2017
5
Fast service even with how full it was. I had an appointment and they actually kept true to it. Jordan was also great. He didn't try to sell me anything I didn't need.
Valued Customer
Mar 27, 2017
5
Exceptional customer service. Huge selection. Robert Hassan sales manager & Diana Peach salesperson very helpful.
Martin.K
Mar 26, 2017
5
Purchased a 2012 Nissan Murano from this dealer online, my compliments to Theo and Terry for their professionalism in getting the vehicle transported to my home with no issues. Great dealership and personal.
Joe
Mar 26, 2017
5
Everything was fine, good service and timely. Courteous and professional.
Roger Wiedemann
Mar 23, 2017
5
tremens attention el señor wilfredo cordero ,super atento desde que hable con el por cell .astuto ,agradable ,eficiente y al tanto de cada detalle .muy positivo en todo .todo muy facil y rapido y claro .en general tremenda atencion el dealer.gracias señor wilfredo
Joel Lopez
Mar 22, 2017
5
I had a great experience at AutoNation Nissan of Pembroke Pines. The Salesman was very informative, the entire group was very helpful in getting me the best deal available. I could not have asked for a better experience.
Idys Serrano
Mar 20, 2017
5
Had the most pleasant experience buying my new Murano. We dealt with the sales manager, Rob Hassan, who was professional, patient and non pressuring. It was no hassle buying and I will definitely buy my next car with him! Our salesman, Bob, was great too!
Stacey
Mar 13, 2017
5
Great experience and great customer service! I always take my Nissan Note to Auto Nation Pembroke Pines because of their professional service.
Lourdes AlboBbeyda
Mar 9, 2017
5
The staff was very polite and accommodating and I never felt pressured. Love the vehicle and the general feel of the store. I look forward to a long & fruitful relationship. Loving my new Sentra!
Flor Martinez
Mar 8, 2017
5
Best experience, so nice and helpful. Will be coming back to service my car
Stephanie
Mar 2, 2017
5
Took my Nissan Pathfinder to Justin Lockwood for a minor repair. He was great. Very helpful and polite. All of the people at autonation are great! Got my car back to me fast and in less time then I thought it would take. They even vacuumed my car!
Debbie McCool Walsh
Mar 1, 2017
5
Bought a used car from autonation in Aug 2016 and needed a minor repair done last month. Both the sales and maintenance dept are excellent. The people are so nice and helpful. They all go above and beyond of what is expected. The best car sales place and maintenance dept I have ever had (and I have dealt with many).
Debbie
Mar 1, 2017
5
Diana was great. We had a good time with her and Pembroke Nissan. We would suggest Diana to anyone looking for a new car and a great deal. Thanks Nissan / Diana
Lawrence Goldstein
Feb 26, 2017
5
Very pleased with my salesman Roberto Riera Cristo was a pleasure to deal with and made my experience enjoyable
Julie Quinlan
Feb 26, 2017
5
Very professional, everyone is very helpful, Christopher Landrove was more than willing to help me with the service my car needed and explained everything in detail. Efficient, Informed, easy, fast experience, would definitely recommend this location
Luis hidalgo
Feb 23, 2017
5
Ever since I been with AutoNation Nissan is been a pleasure doing business with them from the time I made my phone call to schedule my appointment to the time they finish with my car service Juan Maya is terrific amazing � he's the one � that helps me always Telly is an amazing person and his services is also top of the line thank you � everyone that helped me out always when I need you services !!!
Lilian Ruiz
Feb 22, 2017
1
Just got car..same day still on lot, air compressor damage. .they taking care of it. . Hope to be happy once I get it back. .
Laarelis Perez
Feb 11, 2017
1
Dishonest and rip customer off. Be careful before putting one step on the dealer. Do your homework. I contacted AutoNation Nissan because Im shopping for a specific car. I used the chat on the website told them about leasing the car, what was the Residual value, money factor and best offer for a 2017 Pathfinder SL. Got an email from Frederick P. with a quote saying AutoNation price was $30,036. Which I thought it was a good deal. Then I got a call from Robert H he got more details of what Im looking for. Asked him to send a final invoice with fees etc.. so, got the invoice first thing I notice was the AutoNation sales price went up to $31,406.18 including a $180 fee for wheel locks the dealer installed. When I asked, the response was that rebate lease was lower than retail. BS! I asked about the wheel locks. And he said that the dealer installed all of them in the car and there will be a $120 fee to remove it. BS! And $150 rip-off Also, they included all sales tax amount on the quote when in lease you pay taxes on monthly basic. Which he removed after I mentioned. Otherwise another rip-off. Also, when I do the match with the number provided there was like $60 dollar lower compared to them. So, something else was hiding that they didnt mentioned. When I asked, the response was. I dont know where you came out with those numbers. Bottom line this is our price
. Is actually called MATH. Plus, there is a lot of tool available you can use for this now day. End of the day. good thing I didnt waste my time going to the dealer. And will be tacking my business someone else. First impression is what matter. Mine was horrible dishonest. Good thing about this country. There are plenty of dealers out there. also website is misleading/false when showing the price. is says AutoNation price. but do not says is for Purchasing rebate only.
yunisphotos
Feb 8, 2017
5
I recently had my car for service I want to thank Maria for been very knowledgeable and very help full. Service overall was excellent.
Lisette
Feb 8, 2017
5
Service is great overall from the moment we purchased and every time we go in to service our vehicle. Chris is outstanding! Highly recommend this dealership!
Happy consumer
Feb 8, 2017
3
My oil was changed on a Thursday and bu Sunday I was already putting air in my tires and they never replaced the sticker telling me when I need my next oil change. I was charged but I really don't know if they actually did the oil change or the standard check up that usually comes with the oil change. They did fix my axis though.
Amber
Feb 3, 2017
5
My salesperson, Wilfredo, was very helpful and knowledgeable.
Arlene
Jan 31, 2017
5
Great buying experience with Wilfredo! I love my new vehicle!
Dian Fivestarchic Lambert
Jan 27, 2017
5
As always, the service, care and interaction is ALWAYS EXCEPTIONAL!!! I Commend all of the Nissan Representatives, Employees and Staff at this Nissan Dealer and Service Center. This is why I'm a returning customer (I have purchased seven Nissan's from this location) and will continue to be a Nissan Life Member!!!! Theo, Bob Jones and Tilley are EXCEPTIONAL Professionals with customer Service. Thank You very much for a great service. Very Respectfully, Luis Crespo
'LuisC' "NISSAN CUSTOMER 4 LIFE"
Jan 27, 2017
5
I took my car in for service. Not only did my car receive great service, I did as well.
Lavonda Campbell
Jan 23, 2017
5
Awesome experience they were very fast and efficient
Jerome meggie
Jan 20, 2017
5
This is one of the fastest transactions I've had when purchasing a car. Mr. Earl Marks is a great representation of the Autonation name. I have already recommended my friends.
Shirley F
Jan 16, 2017
5
Great Leasing Experience. Rob and Diana made the process so simple, smooth and painless. None of the usual stress and waiting around for paperwork and processing. They were both GREAT!
Vikki Lee
Jan 4, 2017
4
I liked that they opened on time. I spoke to my rep as the doors were opened and he sat at his desk. He inspected my car and approx. 2h and 15m my car was ready. I liked that
Sheryll Reid
Jan 2, 2017
5
Awesome ! Will buy next car here . Everyone at the dealership was very helpful and happy!
Jenn Y
Dec 30, 2016
5
My son and I were extremely pleased with the service and experience we received from Mr. Grantley Simpson. Mr. Simpson went above and beyond to ensure that our expectations were meet.
Carrie Norton
Dec 26, 2016
5
Excellent job done on my leaf, professional people all around
Alex
Dec 23, 2016
5
My experience with Angel and other staffers were amazing. The process wnt a lot smoother than expected and most importantly i love my new ride.
Claudine
Dec 16, 2016
5
Excellent experience with Rob Hassan and Earl. Love my new 2017 Maxima!
Christine Manget
Dec 13, 2016
5
It was the best. Wilfredo Cordero the salesman, was awesome.
Rosmira E
Dec 13, 2016
5
Great buying experience. Bob Jones is awesome and his follow up is thorough and precise.
Hurt Locker
Dec 11, 2016
5
Very professional people. Great buying experience. I got a very good deal on my 2016 Nissan Versa SV. Robert Barona and Frank Lemus were awesome!!! Everyone in my research lab at FIU bought their Nissan from Autonation Pembroke Pines! Highly recommended dealership.
Tatiana Gaona
Dec 9, 2016
5
Excellent service and we love our new Nissan Rogue. Roberto Riera is a excellent sales man. I truly recommend his services
Alvaro Rodriguez
Dec 6, 2016
5
So far, so GOOD. Sale person very knowledgeable on all the new gadgets, love my new Murano
Nilsa Orama Salgado
Dec 1, 2016
5
Christopher L was wonderful.. I give him a 10 always. It would be nice to receive coupons going forward for service. A little on the high side...
Jean Romano Clark
Dec 1, 2016
5
I received great customer service from Jo Dash and everybody else that assist me They cared about my wants and my budget and did everything to help me Thanks to them for making everything quit and fast plus it didn't take all day They're the best and I will recommend friends and family
Gloria Sims
Dec 1, 2016
3
Visit was nice the representative Chris that helped me was very nice and informative. He explained everything my car needed and the cost. The only thing I did not like is that my tires was supposed to be rotated but they were not only air was put in them and I know this because one tire is bad and it's in the same place. Otherwise visit and service was good.
Jamie1515
Nov 29, 2016
5
Christopher Landrove provides excellent customer service and completely understands the customer needs.
Juan Pizarro
Nov 22, 2016
5
Very pleased very nice people good attitude very fast
Valued Customer
Nov 22, 2016
5
My sister in law and I came here so she could get her first car, we were greeted by Diane Peach and she was very nice, helpful and funny. she had to leave so she asked her partner Wilfredo to help facilitate the deal. He was very good as well, no pressure. He kept saying he was going to take care of us, but we were very surprised when we took the delivery of the car. He was able to get us into a much better package. If your looking for a new car go see Wilfredo, trust me you won't be disappointed. Also the sales manager Rob Hassan was very helpful and friendly.
Zay
Nov 20, 2016
5
Good service
Réjean Laflèche
Nov 19, 2016
5
Effortless the salesman was awesome Pedro Pena is a remarkable person he explain everything I need to know about buying my it wasn't just buying the car but the customer service that was provided by Pedro and team. 2 thumbs up ????
Jerome harvey
Nov 18, 2016
1
Just got my oil change at Nissan....worst experience!!! First of all when I went into the service area everyone was to busy to help me, when i finally got help the guy had no customer service at all.....i was not informed of the increase in the price for the oil change until i was checking out, so i paid $63 after using my $15 coupon!! I checked the review before going and it said they were friendly....LIE!!!!! I will NOT be going back there ever!!!!!!!!!
Simone Thomas
Nov 15, 2016
5
Bought two new cars from Autonation Nissan Pembroke Pines and have enjoyed doing business with them each time. When I preschedule a service, they take me on time and service my car quickly. Took our daughter in to buy a used car last weekend that wasn't at their dealership at the time and they had it trailered in the same day! "Roger" Sandoval was and will always be my salesperson. Super friendly and will do everything possible to get you what you want and can afford. I don't go anywhere else simply because of their quality of service and commitment to customer service. Thanks again for a great experience and looking forward to buying a new truck in the near future. Mark Aple-Sunrise Florida
Dona Sill Aple
Nov 6, 2016
5
Christopher the best very good service with him .
Isaias Damian Lopez
Oct 29, 2016
5
Drop my car off waited for over an hour but the experience was awesome, will advise anyone one to go to auto nation, staff frendly and know their stuff.no worries for me. Thanks auto nation
Ora Burton
Oct 23, 2016
5
Very professional!! Gary Levine in the service department is the "Best" ��
Debbie Wathey-Martino
Oct 15, 2016
5
The General Manager David is such a sweetie pie, and a great dancer.
Bob Weiss
Oct 14, 2016
5
Very professional and experienced staff. I quickly received a quote online and did my research and realized it was the best deal in town. I'm very happy with my purchase.
JudiR77
Oct 8, 2016
5
Great service!!!! The customer service was very helpful. Justin did a great job!!!
Carolina T
Oct 4, 2016
5
Very professional like always!!!!!!!!!!!!!!!!!!!!!!
Nitza Perez
Oct 1, 2016
4
Friendly and knowledgeable staff. I was a pleasure working with Wilfredo!
Louise
Oct 1, 2016
5
Very pleasant and professional, I was treated very well and my salesman was extremely helpfull
Amnthony Vernon
Sep 25, 2016
1
Dropped my car off to get fixed. Took 3 days for them to let me know it was the battery. Came to pick it up, found the car parked not in a parking spot. To no surprise some one had backed up into the car, and they tried deniying that it was their problem. The manager of the service department was rude. Sucky service sucky people.
Nicko Fier
Sep 23, 2016
5
Caress is a great employee always smiles and went above and beyond to take care of my car
Nadine
Sep 23, 2016
5
It was great and fast. Their service hours work for me.
Mildred Rodriguez
Sep 21, 2016
5
I recently bought a new 2016 Nissan Rogue SV from AutoNation Nissan Pembroke Pines. Having already done my research and test-driven several different crossovers, I had decided I wanted to purchase a Nissan Rogue SV with the premium package and almond interior. I called several Nissan dealerships in the South Florida area to inquire about availability and pricing. When I called AutoNation Nissan Pembroke Pines, I spoke with both Nicholas and Kenry; they both knew exactly what vehicles they had available (unlike representatives from most of the other dealerships I called) and were clearly knowledgeable about the Rogue and its various options/features. They also demonstrated patience and professionalism when answering my questions. Thankfully they had three vehicles that fit my criteria. We discussed and agreed upon a price on the phone and they said they would have the cars I wanted to see waiting out front when I arrived. My husband and I drove to the dealership and sure enough, Kenry and Nicholas were both waiting for us with the three cars ready. I inspected the cars and drove the blue one around the lot - I decided that was the one I wanted. From there, they simply drew up the paperwork and we were done! I had read horror stories about bait-and-switch and upsell tactics people encountered at other dealerships, and I'm pleased to report that couldn't be further from my experience at AutoNation Nissan Pembroke Pines. Kenry honored the price we had agreed upon, and he and Nicholas both provided excellent customer service throughout the entire (expedient) process. This is how car buying should be.
Tamara.S
Sep 16, 2016
5
Miss Ada was fantastic! She took the initiative and helped me immediately explain the process and walked me back to my vehicle when it was completed
Nancy Sorangelo
Sep 14, 2016
5
Wilfredo was very helpful. There was no pressure to buy a more expensive vehicle, add-on features, or anything like that. The particular vehicle I saw on the Internet has just been sold to another customer, and he quickly found another at the same cost which was identical in features. There was none of the hard-sell for extended warranties, etc. from Wilfredo, and the staff. Of course, some were offered, because some people actually like buying added options, but everything was polite, and the deal I wanted was concluded without conflict.
MikeInPines
Sep 13, 2016
5
Im really happy with my new car... Thanks for all your help.
Camilo pardo
Sep 11, 2016
5
Best experience I have every had. From the moment you walked in to the moment you walk out nothing but great customer service and I felt like I was at home of how much they treated me like family. Definitely recommend this dealership to anyone. This one is wayyyy better than the Miami one.
Lillian Lilz Quinones
Sep 10, 2016
5
I just leased a Nissan Rogue 2016. The SUV is great and the service i got from my salesman Frederick Pantin was excellent. He took the time to show me the differences between the vehicles and got me a great deal. I deffinetly recomend them
Roberto Gentile
Sep 7, 2016
5
2016 Nissan Altima SR fantastic vehicle. Sales department super, specially Diana Peach.
Sfranklin
Sep 2, 2016
5
The experience i had at autonation nissan was exceptional! Through the entire process, Mr. Wilfredo and Ms. Peach were exceptional! Ill be returning here for my next purchase! The price really was right, better than the other places i went to by leaps and bounds.
Robert Holden & Hyunji
Sep 2, 2016
5
Loved my experience with my sales person Robert Barona. Quick, professional, efficient and he gave me a good deal.... Yes....
Nataly Lessard
Aug 31, 2016
5
Our experience was great. Our salesman Terry Thompson was very understanding toour needs and worked with us to get a affordable price. I will go back to this dealership for my next vehicle.
Marc Berger
Aug 31, 2016
5
Andrew made our car leasing experience a smooth transaction. He was attentive and understood our needs from the beginning so we were able to close the deal the same day. We would definitely recommend him and the dealership to our family and friends and when our lease is up, we will be going back to Andrew.
James and Johana
Aug 31, 2016
5
I was very fortunate to deal with Gregory Reynolds, who help me all the way and it was a huge help for me to get a good deal in my new car, thank you!!
mario Roa
Aug 30, 2016
5
Considering the computers were down and there was a lot of customers, I was out of there pretty quickly.
Valued Customer
Aug 30, 2016
5
Ac working fine, hope compressor lasts a few years
Valued CustomerArnold
Aug 29, 2016
5
Wilfredo Cordero is a great salesperson. Not only did he work with me on a great buy, but he picked me when my old car broke down on the way to Nissan to get the new one. His professionalism and personality is a great asset and I would recommend anyone buying a car from Autonation Nissan to ask for him.
Ajsturtle350
Aug 25, 2016
5
Gracias Maria, nos brindaste un increible servicio , muy amable y paciente, definitivamente vamos a recomendarlos!
Adryana Lopez
Aug 19, 2016
5
I arrived at AN Nissan earlier than scheduled, and for the first time came in contact with Robert Pena/Customer Care Consultant. From beginning to end Mr. Pena was professional, took note of what I wanted done, answered my questions clearly, and to put the icing on the cake, the car maintenance was done ahead of schedule!
gerrold
Aug 11, 2016
5
I have been coming to this Nissan for years on all my purchases and service needs. I spoke to my advisor Chris L. over the phone about my concern with some lights flashing on my dash. I was expecting the repair to be costly but I scheduled my appointment and met with him promptly. We reviewed the service my vehicle needed an oil change, tire rotation, battery terminal check and brake check. Shortly after he called me over to give me an update on the lights on my dash, it was confirmed to be a brake issue. He notified me of the cost and I approved afterward, he informed me that the battery terminal wasn't just corroded on the surface but all the way to the fuse link. I can always rest assured that he will keep me informed with everything during my visits. I left with the service done on time at a reasonable price too! Along with the same friendly and professional demeanor that myself and family continue to receive here.
Nolace79
Aug 11, 2016
5
I came in for an oil change & was greeted by the autonation staff & welcomed towards an available service advisor. He wrote up my request. My SUV was taken care of & I my wait time was quick.
tc23aqua
Aug 2, 2016
5
Thank you to everyone at automation Nissan! I had a great experience purchasing a new car. Thank you to Robert for your great service.
MissPaula13
Aug 2, 2016
5
bob jones worked hard to get us what we wanted--great car -great dealer-great salesman thanks
Wayne Arnold
Jul 30, 2016
5
I highly recommend coming to this dealership. Ask for Wilfredo Cordero. He was able to assist me and placed me into a beautiful car with a minimal down payment and reasonable monthly payments. The entire staff is friendly and eager to assist.The entire process was very smooth. I will definitely recommend this dealership.
Jelexi1
Jul 30, 2016
5
The best experience that I have ever had. I was very impressed with the overall professionalism attitude of everyone. I would highly recommend this dealership to my friends and family. When I was ready to see it in person, I met With David Le Bella and Abby Granges 100% hassle-free experience, extremely personable and professional . I was in and out with a new vehicle in no time. I highly recommend this dealership and Abby Granges as a product expert. David Le Bella general manager great asset to the dealership.
Meena1085
Jul 23, 2016
5
Wilfredo over at autonation pines was a blast to work with. He made my first car buying experience as easy as possible. I walked in there with a budget and he was able to accommodate me in every way.
Jaymillz23
Jul 23, 2016
5
Service people very down to earth friendly and knowledgeable, the tech solve all my problems in no time. I will return hopefully not to soon
Rey Vega
Jul 21, 2016
4
Never had an issue with my service or the people that help me but on this particular day, not sure if the cashier was having a bad day but she was not professional to me. Her gesture that she made has me thinking to have my services done elsewhere.
MsJuBeans
Jul 18, 2016
5
I had the best car-buying experience of my life at Autonation Nissan of Pembroke Pines! My Sales Consultant, Diana Peach, and the Sales Manager, Theo Cameron, were very knowledgeable, attentive, and easy to work with. They took the time to understand our specific needs and helped us to get into our desired vehicle within our budget. Most importantly, they delivered on all of their promises, and continue to do so even after the sale was completed. If you are in the market to purchase a Nissan (even if you are not in the Pembroke Pines area), I recommend you to seek out this dealer!
rentasalbert
Jul 13, 2016
5
Excellent service!! I was a little concerned because the A/C on my 2014 car was acting up. I spoke to Robert who was very helpful. My A/C was fixed in a few hours and it was covered by the guarantee. Val and Robert were very helpful Thank you so much guys.
edmunds2913
Jul 12, 2016
5
Fantastic experience...In and out in a jiff..Mr Marius was very knowledgeable and courteous...Excellent experience.
louloulemon
Jul 10, 2016
5
Worked with Ms. Diana Peach from verifying that the car we wanted was available through a site visit, test drive and purchase. The entire experience was great. Ms. peach was very helpful and very good at what she does. I would strongly recommend this dealership and salesperson to anybody looking to buy a car. We drove about 80 miles to get there and it was well worth it!
Nesferatu
Jul 5, 2016
5
Amazing staff very very happy with the service team that's why I stay with the same dealership why? Because they get it.
Shanbra
Jul 1, 2016
1
Never happy when I service my car here.machines are never working or they're too busy to use..I chose 1 star because I had no other options. Let me mention I have warranties for my car parts but of course I need to wait a month for approval before they honor it!
KimmieG51
Jun 30, 2016
5
Had a great experience with auto nation, they helped me immediately and helped me find exactly what I was looking for.
alexazamora
Jun 27, 2016
5
Such a pleasure to have my vehicle serviced at the dealership that offers confidence and trust. All work done on a time,y manner - can't ask for much more. Best of all was the greeter who is always pleasant and cordial and the service advisor who had a complete understanding of my needs.
Screename31
Jun 21, 2016
5
This place is amazing. I always come here to have my car service and the people there are so wonderful. They treat you with kindness and are very respectful. There are No long waits. You get in and out of there in no time. They will always get my service.
Mychelle56
Jun 19, 2016
1