13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Nissan Pembroke Pines Difference

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Recent Reviews from AutoNation Nissan Pembroke Pines

Las 2 estrellas son por el trato tan amable que recibimos tanto del vendedor que nos toco ,senor El Haddad como del manager senor Raul Borrego Realmente muy contentos con ellos. Son un buen team. Pero lamentablemente en buena atencion se quedo todo. Queriamos una pickup que estaba en otra ubicacion , La pidieron de inmediato pero la comunicacion desde esa otra unicacion hacia Auto Nation Nissan Pembro fue muy deficiente. Esperamos creo unas 3 horas el dia domingo,finalmente nos fuimos ,Ya me habiamos mostrado nuestra firmesa en la compra, no solo de una Nissan Frontier 2016 ,sino de un Jeep que si estaba en el tienda. Pagariamos una cantidad significativa en efectivo y excelente credito para la financiacion del resto del pago Lunes regresamos al lugar y no llego la Pickup , que era nuestra mas importante compra ya que el jeep fue algo secundario que lo condicionamos a la compra de la pickup. Martes en la manana que estaban dandole servicio en la ubicacion, al preguntar los servicios nos percatamos que la pickup la habiamos probado antes en otro lugar , donde por suerte no nos corrieron el credito, Le dijimos los problemas que sabiamos tenia esa camioneta pero ni aun asi se estimaba el tiempo de solucion de dichos problemas y entrega del vehiculo, Al desistir de la misma ayer martes nos personamos por 3ra ocasion en Auto Nation Nissan para encontrar otra solucion y es lamentable que el manager de la tienda este atado de pies y manos. Que teniendo los clientes 3 dias en el lugar. la financiacion aprobada para 2 autos en los tiempos que vivimos de pandemia y peor aun teniendo pickup de uso en la tienda. No pueda dados tantos inconvenientes, perdida de tiempo, ilusion y deseos tomar la decision de negociar el precio de otra pickup para solucionar el problema. Simplemente no puede. Simplemente es inaceptable. Considero que es ridiculo por parte de quien corresponda de Auto NAtion Nissan abusar de la paciencia de los clientes y exponers sus empleados al disgusto de los clientes por sus politicas. Repito agradecida con el vendedor maravilloso eficiente,atento,honesto y profesional,Este senor tiene la maxima calificacion para nosotros, Agradecido con el manager el cual hizo su mayor esfuerzo para nuestro caso. Que igualmente nos dio una atencion maravillosa Pero muy triste con las politica que aplica Auto Nation Nissan Pembro Pines. Si recomendaria comprar en Auto Nation Nissan ? Juzguen ustedes mismos

Yamilka Santana Mar 31, 2021

I have been bringing my car here for service since Feb 2018. I asked for an oil change and to check the transmission due to a noise it was making. No issues with the oil change however they did not have time to check the transmission because they were backed up. No problem I said i would come back, which is not easy for me as I have 3 kids and work. I came back a few months later I made an appointment and requested they check the transmission plus take care of a recall for my Dodge Journey. They said they did not have the transmission tech here and so I said I would come back again! I made another appointment and came in for oil change, transmission check I told them I did not have time for the recall as I had to take my son to a college appointment and was dealing with my mother being transferred to Hospice That day I was told it would don’t worry it will be an 1hr wait at the most. I said ok and waited. An 1hr later I checked on progress and they had not even seen my car as of yet. I of course got upset, complained and asked for my car back with no service done. Today I return to get all this done made my appointment early. When I got here I was told 2-2 1/2 hr wait, I asked for a courtesy car which there was not one available. Shakira Ramos offered to call budget to rent a car for the day to which I accepted. She said she would call them, 3 hr later I requested on status as no one had bothered to give me one. I didn’t bring up the car rental as I had decided to stay. I asked for status and was told oil change and done but no one had checked the transmission. At this point I was upset and let Shakira know the awful customer service I have received and how she never ordered the rental, she first acted like she didn’t know what I speaking about, but apologized for not calling the car. She then came back and said the checked the noise at it was loose nut bolt and that they were finishing up the recall even though she had said it was done! This will be the last time I bring my car here.

Nersa Mantilla Martinez Dec 12, 2018

To: CustomerFeedback@autonation.com Sent: Friday, April 3, 2015 3:50:17 PM Subject: $1500 oil leak Hello, We purchased a pre-owned BMW 650i from Pembroke Pines Chevrolet on March 18, 2015 with 49900 miles. I paid the advertised price and drove the vehicle home to Ft Myers. I noticed on the way home that the steering wheel was off center so I made a appointment at my local BMW dealer to have an alignment done. What came next was quite shocking. The service adviser (Frank @ Ft Myers BMW) said that I have a severe oil leak from an alternator bracket and a leaking vacuum pump. The estimate was close to $3400 for the repairs. I declined the work and decided to get a second opinion from an independent shop that also specializes in BMW's. Till's Import Car Clinic not only confirmed that the leak is severe, but also noticed that the lower control arm bushings are 75% perished (explains why the alignment could not be done). At this point I reviewed my paperwork and remembered that with the purchase was a 60 day limited warranty that may cover these repairs. After getting I touch with United States Warranty Corp and having to fax my copy of the policy in to see if the repairs are covered I get a call from Frank the service adviser that an inspector would like to see the car. Great, it seems as though this will have a happy ending. Sort of. The claims adjuster at United States Warranty told me that he authorized the vacuum pump & the control arm bushings to be repaired but not the oil leak. Apparently, from the inspectors opinion, this leak has been ongoing for some time and should have been handled before the sale. Furthermore, it is also the opinion of the adjuster (Chuck @ ext 208) that the engine was cleaned to hide the leak. Now, I'm no mechanic, but when the underbody panel is completely soaked with oil it does lend some weight to the adjusters claim of a long standing leak. So at this point I'm pretty upset. Chuck, the claims adjuster was actually very empathetic towards this situation and recommended I call the Chevrolet store to see what they could do, because this is something that should have been addressed. I mean they put new front brakes on the car, how could a tech not see oil everywhere ? Well, today I called and asked to speak with the used car manager to see if I can get some help. In a word, NOTHING. I didn't get the managers name, but he's the one with a English/New Zealand accent. He repeated absolutely NOTHING can be done. Didn't care, told me he was going to 'look into it' but I know when I'm being lied to. So, here I am stuck with a $1500 repair. Obviously, if I knew the car needed this much in repairs I would have passed on buying. What really makes me upset is that these are safety issues. I drive my 5 year old daughter to school 4 days a week. The oil is pouring down the block into the alternator, the vacuum pump leaking affects the brakes, and the control arm bushings are critical steering components. How could a car in this condition pass a basic safety inspection in a company like AutoNation? Not sure why I'm even writing this, its probably a 50/50 anyone will even read it let alone help.

Elise McMahon Apr 4, 2015

I wish I never did business with these people. Everybody is so nice and curteous because they are trying to make the sale. After the sale is made you can count on some [non-permissible content removed]! I am on my 3rd day of having the car I purchased from this dealer, and I already had a problem since the 1st day. I informed them and they told me to basically come in and waste a hour of my time to do absolutely nothing and to give me my car in the same exact condition it was in. It makes me wonder if they even tried? I was given a 60 day warranty when I purchased the car. I asked them BEFORE I bought this loud scrapping car "If I find ANYTHING WRONG I can bring it back to get fixed. Their response: YES!!!! Sooooo I found something wrong and I bring it back and now all of a sudden it's not covered under the 60 day warranty. I feel like I was lied to about the warranty, I feel like these people will tell you anything to make some money. I will be pursuing this issue because it is a very easy and petty thing to fix and they just dont want to fix it. They should have said NO when asked would they fix ANYTHING I found in the 60 days because now they are not sticking by their word. I am stuck in this car that scrapes along the road everytime I press the breaks. I don't think it is fair, nor do I think it is ethical. I will definitely be speaking to their corporate office, BBB, and the States Attorney Office about this incident. This is why people are afraid of buying cars because of [non-permissible content removed] like them. Overall I had the worst car buying experience ever and I will have to pay for REAL MECHANICS to fix this annoying a** sound. Thanks for being [non-permissible content removed] throughout my whole ordeal. because you have not heard the last from me. I would never recommend them to anyone. Their business ethics are terrible, my car buying experience was terrible. Dont do business here. They are [non-permissible content removed], they dont stand by their word, and they will sell you anything as long as it gets you on the road. If you don't have a lot of money to come back and forth to get your car fixed keep looking else where. This car lot is [non-permissible content removed] !!!

furious8 Feb 13, 2015

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13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Nissan Pembroke Pines Difference

Recent Reviews from AutoNation Nissan Pembroke Pines

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