ok staff gentil mais un peu long pour un changement d huile

Had a very good experience at the dealership . My sales been Terry Thompson did a great job of finding a car I was really looking for and staying late to do the paperwork he answered every question it was always very polite I would recommend my friends to see him if they’re interested in a Nissan

Buena atención buen lugar buen servicio pero hay que mirar precios de algunos servicios

Ok visit

Good deal! They went all the way to get me the best deal.

Quick prompt courteous service

I wish I could give them a zero. Went there with my wife the salesman gave us a price on a lease , Agreed upon and out of nowhere the sales manager told me that I will have to shall additional $1,100.00. Asked why? Was told that salesman has no clue regarding sales. Then why are they employing un trained sales people. I would never walk in there again, What a waste of time.

Excellent. The salesman Robert Barona at the Pembroke Pines location was awesome. Strongly recommend him to other buyers

Sales person bernard he is the best.

I have been taking my car for service here for 4 years and always leave happy with their service and never had any issues until now. Whoever worked on my car this time left it dirty and shoved the paper floor matt and plastic seat cover they use inside my glove compartment. Very nasty and unprofessional.

The best place so easy no pressure Carlos was my sales Rep he and the rest of the staff helped me to get a great vehicle my family is so happy as am I .Thanks so much see you all again !!!

I purchased a 2019 Rouge from Carlos he was the best salesman he went out of his way to accommodate me and my family to make me the best deal on a new vehicle I have ever had please go and see him you will not be disappointed you will be over joyed !!!

I usually don't participate in reviews, however, I felt compelled to share this experience because it truly met the criteria of 5 star service. I initiated my contact online and completed my transactions at the dealership. I would greatly recommend you consider this this dealership to make a purchase. P.S. Hopefully this review is still the same in 6 to 12 months.

My service tech Carlos was awesome

Loyd was my sales rep was amazing helped me out to get my wife’s 2019 rouge at the price we wanted and now in 2 months will get my Nissan Altima with him as well

i have been going to this autonation for about 2 years now to get parts and i have always had a good experience. whenever they order parts for me, they do a good job of following up with me and letting me know when the parts are available for pickup. the parts group also does a really good job of reviewing the orders, and on one occasion, were able to identify that the part ordered was not going to be the correct part i was looking for. that saved me a couple of days and frustration, so i appreciate that.

Carlos Ruiz is an exceptional Service Advisor, he is honest, knowledgeable and very professional.

The service writers are great, no complaints. However attention to detail is severely lacking with the mechanics. Recent trip to have the 60,000 mile service done with transmission service (change fluid) and drive belt replacement. Work completed, checked out ready to go and noticed the check engine light is on. Was not on when I brought vehicle for service. Go back inside find the service writer who takes the vehicle back to the mechanic. When the vehicle is brought back out the advisor says that one of the belts wasn’t tightened properly. I’m just hoping that all the other work was completed properly. Service quality is poor IMO

Amazing service from our salesman Lloyd and the finance team!

I got an amazing deal and beautiful car!

A very good experience with sales & management in getting the vehicle and affordability desired.

Polite & coordial

Great Service

Justin in service was awesome!!! He even picked up my vehicle at work and brought it back to me for a recall!!! Great service and thanks

I highly recommend this dealer, if you are looking for a new car, Daniel Martinez (sales person) was very patient with us going over the details. The finance person was very helpful as well. I am very happy with my new Nissan Altima

Went to get anew nissan. They pulled my credit from 4 months prior saying my score was too low. I have to put down more. They are not trustworthy. I pulled my credit the same day from all 3 creditors. He carefully people.

Go some where else Pushy sales people, they tried for 30 minutes to sell me extra warranty and insurance I did not want untill finally I walked out. They think they are doing you a favor by seling you a car and on top of that they try to sell you a loan with a higher interest rate than you could get at a bank...

Daniel Martinez was nice and friendly, he was very helpfull went over the details and explained everything to us. very happy with my new nissan Altima

It was pleasure to buy my Nissan Versa at this location, the process was painless, the sales agent, Lloyd Clarke, was friendly, helpful and knowledgeable. The sale process was also a breeze. We will definitely purchase another car from this dealership in the future. Thank you very much.

I have been an AutoNation Nissan at Pembroke Pines for the last 6 yrs. I had issues with how my vehicle felt when you drove off. Took it to multiple mechanics who all told me the same thing that it’s my transmission. I contacted Nissan who advised me that i have warranty and all I needed to do was take it into a Nissan dealership and they would be able to check the VIN and see the warranty and fix it. Took it to pines as I thought I’m being loyal and they charged me $180 for a diagnostic test only tell me they didn’t find anything wrong (should I’ve learned my lesson from the first time). I’m like how does that make sense when I have multiple mechanics telling me the same thing. A family friend who used to work at a dealership told me it was becaus I wouldn’t be paying out of pocket and it was a 8 hour job that they wouldnt be getting a lot for, why they told me nothing is wrong. I am beyond disappointed.

love this place l'am so happy

Very friendly and straight forward. We bought a new Rogue . Our sales consultant,Wilfredo was very knowledgeable. The financing was taken care of. Each one of the staff was very helpful with the entire process . The whole experience was "The Perfect One".

On a Saturday morning, I came in for an Oil Change. After completion, I noticed a questionable miscellaneous charge and some services I was not offered, but the print out stated I declined them. Needless to say, I returned to the Service Dept. and was initially misinformed about the miscellaneous charge etc. & I immediately requested to speak with a Manager. He apologized and provided a better explanation than what I was originally told. After departing the Dealership, I had no intentions of returning in the future, but then I recieved a call from my Service Advisor, Mr. Feliberto Pena. He extended an additional apology and offered a courtesy service for one of the services I "Declined". We scheduled a new appointment and when I returned to the Dealership, Mr. Pena was very pleasant, professional, informative and answered any questions I had. Mr. Pena went above and beyond to ensure I left as a satisfied customer, in which I am now - Thanks Mr. Pena.

Nathalie was very responsive but not pushy on selling the car. She made the whole process very easy. Even though it was a certified pre-owner, it would have been nice if they had done a thorough cleaning of the car when I was finalizing the sale. A little 409 got rid of a lot of the prior owners dirt in the cup holders and on the floor tracks.

My experience was very good. Great customers services:)

Sales service was good when I bought the car months ago; however, I bought the service plan that includes 10 oil changes. Big mistake! So, I brought my car in. First impression on the service side was far from great. No one greets you and when you finally give your name, they tell you to have a seat. Then they call you and on the other side of the phone is a service specialist. He was lazy, sloppy and unprofessional. Moments later, I hear a female at another window after she got slammed with a $ 1400 bill. That service specialist was also as rude as my specialist speaking in slang and using verbiage not suited for the situation. Overall, im not too happy with the service department and I wish i wouldve never taken the service plan. .

Great place to buy, lease or just get your car fixed. Justin is awesome and is always willing to help !

All people that I encountered were excellent. I purchased an auto here. First time

Cesar my salesman was excellent was very attentive to my needs and would get an A+ for service. The versa steering wheel seem very shift and it lacks smooth gear transition.

Bad communication skills , waited an entire day for delivery and then was told it would be delivered the next morning , which then turned into the next afternoon . I probably would not have minded waiting , but the fact that the entire day was wasted waiting for delivery , when I could have just been contacted and informed that there was a problem . Other than that , our experience was fine .

I have been bringing my car here for service since Feb 2018. I asked for an oil change and to check the transmission due to a noise it was making. No issues with the oil change however they did not have time to check the transmission because they were backed up. No problem I said i would come back, which is not easy for me as I have 3 kids and work. I came back a few months later I made an appointment and requested they check the transmission plus take care of a recall for my Dodge Journey. They said they did not have the transmission tech here and so I said I would come back again! I made another appointment and came in for oil change, transmission check I told them I did not have time for the recall as I had to take my son to a college appointment and was dealing with my mother being transferred to Hospice That day I was told it would don’t worry it will be an 1hr wait at the most. I said ok and waited. An 1hr later I checked on progress and they had not even seen my car as of yet. I of course got upset, complained and asked for my car back with no service done. Today I return to get all this done made my appointment early. When I got here I was told 2-2 1/2 hr wait, I asked for a courtesy car which there was not one available. Shakira Ramos offered to call budget to rent a car for the day to which I accepted. She said she would call them, 3 hr later I requested on status as no one had bothered to give me one. I didn’t bring up the car rental as I had decided to stay. I asked for status and was told oil change and done but no one had checked the transmission. At this point I was upset and let Shakira know the awful customer service I have received and how she never ordered the rental, she first acted like she didn’t know what I speaking about, but apologized for not calling the car. She then came back and said the checked the noise at it was loose nut bolt and that they were finishing up the recall even though she had said it was done! This will be the last time I bring my car here.

Wanna wait 2.5 hours for an oil change? Check out this place! I had scheduled an appointment and did not just walk-in. I bought my car from here 6 years ago when it was still a Maroone dealer and have brought it back for service since then. Not anymore! Autonation is a mess of a company. When I finally saw my car over two hours later- out the window, someone one was vacuuming it, Then they parked it. I waited ten minutes, assuming the service advisor would come get me....NOPE! when I went to track him down, he was watching YouTube videos on his phone at his desk.

Always warm atmosphere and do good work your 🚛 vehicle.

Loved Angle working so hard with me.

Went to autonation looking to buy a used BMW. Abi helped me out and explained everything to me without any confusion. Under autonations warranty I was able to fix a few problems I had with the car. Abi pushed to get me a loaner in the time I was without a vehicle. 100% recommend speaking to Abi Hernandez especially if you're a first time buyer.

Nissan at Pembroke Pines is the best. Great service don't have to wait much and I have had the best sales man for years Lloyd Clark.

I normally do not leave reviews but I’m very dissatisfied with this dealership. I purchased 4 new tires (Goodyear), Nissan battery and oil change. After driving 4 blocks, I see “low tire pressure” light come on. I called the agent that was assisting me and was instructed to continue driving to my final Destination. If I had any issues to please contact him back in the morning. Long and behold in the morning before work, I found myself with a flat tire. I managed to drive to my nearest gas station to fill the deflated tire with air. I drove back to the dealership for it to be inspected.I was told that The problem had been fixed. I drove off.. A couple days later I’m back at the dealership cause of “low tire pressure” again! I returned to the dealership for that same tire more then 4 times..The tire was finally replaced due to manufacture issues. Today I went to the dealership and was not told that my new car battery has a “low charge”. I called the dealership and was told I had to go back to have the battery charged. This process would take two hours.. Thanks Nissan for not tell me this while I was there this morning. Overall I’m very disappointed with the service that I received. I had all my services done at a dealership to avoid any complications and still ended up with headaches. Ps. Spoke to service manager Christopher Landrove who compared my experience with “going to the doctor” it’s an inconvenience but the problem is fixed. Ha! Thanks

Good people, but I paid for oil service change and I have the doubts if they really do it. My motor oil still dark. Is really hard to prove. Sincerely I never seen something like this.

Nice customer service, they were promoted with the time frame but the guy the vacuum out my car broke a cover and didn’t tell me..?

Update! I still don’t have my car. Unbelievable! They sent it out to paint and it’s not back yet...it sat in the lot for 5 days waiting to go to be painted and they didn’t handle the other inside issue yet! This is unbelievable. Terrible. Zero stars. Never again. Would not recommend to anyone. Brand new car was delivered with damage and poor leather seat upgrade. Now I have to take it back to Pembroke Pines, and I live in Coral Springs , for an undisclosed amount of time, get a loaner and then go back to pick it up! Damage to console, and paint chips on back. My car arrived with 110 miles and jess than 1/2 a tank of gas (when it was said to have 6 on my purchase agreement!) No one seems to care that I have to be inconvenienced nor that I have a job and don’t want to spend my off days getting what’s supposed to be a brand new car, repaired. Additionally the purchase experience was like getting a pound of lunch meat at Publix. You’re left standing in the middle of the showroom waiting in line to give payment. Not even acknowledged by the clerk. It was ridiculous. I’ll never buy there again. The ONLY positive was my salesman, Cesar. He was great. 1 out of 5 stars and that’s because I love the Rogue and I’m sure if I’d bought it elsewhere I’d be happy with it.

I have never had any issues other than the check in time being way too long for someone who scheduled a 7am appointment to drop off and go to work. This time around, Gary was short with me after I called my husband to confirm and decline additional services for an air filter. Was only there to get pre-paid maintenance done. Asked about how to use my pre-paid detailing service and he got short with me saying he would not be able to tell me and was not helpful. Only stated I needed to ask finance and when i pointed to cashier window he just said “yea, they would tell you”. When I came to get my car it was a $54 balance requested and hey stated for the air filter. They called Gary and he said I did get it. Only said it was incorrect and he would fix after I was calling my husband in to come pay for what I declined. He said it actually wasn’t done. Husband spoke to Service Manager, Patrick, who was also not helpful and had his mind made up that Gary was all right. He tells my husband that he made a mistake (which I know he is human) but then says haven’t you made a mistake in your job. NOT something you say to any customer. My husband still thinks they weee just trying to take advantage of me because I was a women there alone at the time. I went back to speak to him again and he pretended like he didn’t see me standing in his office doorway while he chatted with Gary. After all was said and done I learned too late that I could have scheduled an appointment for detailing when I scheduled the maintenance. I am a service excellence expert and this was horrible service. No empathy and actually no apology. *See the fuller story on Yelp!

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The sales process was fine but when I had other concerns, I was treated badly. Mr. Suarez, the GM, was kind but basically passed me off to others. I went to the service dept but before I could even say what I needed, I was abruptly told by Mr. Levine that we can’t see you (because I purchased a Benz). Mr. Barona, my sales person never responded to emails. But I blame myself because I’ve seen this behavior before from car dealerships. They just want to sell the car and after that they don’t care anymore. Forgive me for still wanting to believe that there are honest people in car sales.

Roony was very helpful and friendly. He recommended a number of services that needed to be done on my car.

Hay un asesor de nombre William Funes un profesional en su campo

Good and quick service

We handled every detail via phone before arriving. Terry is the absolute best and very knowledgeable. Michael in finance is terrific.

They are absolute best! Terry is sales is terrific.

The radio, navigation and back up camera were not functioning (blank) screen. Took the car in and also had an oil change, breaks were sweeking and had it looked at. I was told the part will be in in about 7-10 days. When I did not hear back I called several times and was told Carress was off, at one point I got a young man on the phone and I asked when he will be in since it seemed that no one else could help, he rudely responded that he didn’t know what to tell me he did not keep his schedule. I called back and was told his partener will be returning my call .. nothing. I finally got Carress in the phone and he said the part was not in and will get back to me ... nothing! I called today 11/17 and he was off. Was given the voicemail of a manager and left a message for him to return my call ... no response!!! The first experience of taking the car in and the promise of the needed part in 7-10 was not bad.. the follow up on replacing a much needed part has been horrific to say the least

Such a great experience and as soon I started explaining my car problem. He knew exactly what it was right away.

Great sales experience. Robert Barona worked with me via e-mail when I first started looking for cars. He was incredibly helpful when I came in to test drive, and he stated all options for upgrades, financing and other details clearly and honestly. It was a great buying experience.

Somehow I get charged at least $80 for a simple oil change, and they divide the cost into multiple parts to hide it and somehow justify it. If I wanted to get ripped off for an oil change, I would come here. And they also tried to sell me unnecessary repairs, so when I canceled those after the fact after further thought, they used that against me and gave me horrible customer service (i.e making me wait longer than needed for the oil change since they never called me when it was ready). So thanks for this aggravating experience; I’m never coming again and I hope no one else does too.

I never give 5 stars because everyone and every business has room for improvement. Had a manufacturer recall on my 2015 Murano brakes which were checked and were found to be working fine and also had an oil change. Have had a couple of other service personnel and everyone always insist I need to change my oil at 3000 miles and tried to push me for other things. Not until I was assigned, completely at random, to Gary Levine did the experience improve. He is the first that told me I only need to change my oil at 5000 miles. I would recommend Gary if you have to bring your vehicle in for any kind of Service at AutoNation, Pembroke Pines. He is kind, patient, knowledgable and comfortable to talk too.

I purchased my new car online through Pembroke Pines AutoNation. I worked with Roberto Cristo who was extremely attentive to detail, cooperative to work with and excellent in communicating. I purchased my car site unseen and had it delivered to my house. He graciously arranged for the delivery and when the car arrived, I was thrilled. I purchased a preowned car with low mileage and the car was like new. Working with this dealership was a pleasure.

I had a good experience in this dealer the transaction of leasing a car and selling my car was really smooth and faster.I’m satisfied with the offer they give me in both transactions.

My car was clean on the outside when dropped off at this facility on 10/31/18. My car is a pearl white and when I was told to pick up my car on 11/6/18 that night so the next day I noticed my cars paint was stained with some sort of sap from a seems like a tree. I called the day after (due to I was in the ER) and spoke with the service agent Harold and asked why was my car not washed and I was told that car detailing is only for new cars which is sad because that not how my car looked when I brought it to your facility. And keep in mind I just got my car painted so if this is how your going to treat me I will find another Nissan dealer to service my car. 😞😞😞😞

Excellent service, Roony is the best in the service area.

Very efficient in fixing the problem with my Maxima. Car would not start and had to be towed in. Corrected the issue and had the car fixed in less than 24 hours.

This review is specifically for one sales rep who went out of their way to help me today: Jo Dash. I spent more than *thirty* minutes back and forth on the phone looking for the answer to one question, speaking to six different individuals through multiple transfers and voicemails with no callback. Finally, after hanging up and trying again, Jo answered and took the liberty of resolving my problem himself. It was a situation not even related to his department, and I can not thank him enough. It seems like a small deal, a phone conversation, but an unresolved flat tire with two screaming kids in the car and no one with an answer to your question is a big deal. So, I thought that it was important to recognize compassion and a helping hand from someone with little to gain. Thanks, Jo.

They forgot I was there and it took 3 hours for an oil change. Not impress.

Service reps were the best. Explained everything. Repairs was done in timely matter

I gave AutoNation five stars because I was very pleased with the sales team, could not of ask for nicer people, spent three hours with us knowing a hurricane was right around the corner, I would of given them ten stars.

My experience buying with AutoNation Nissan Pembroke Pines was amazing from beginning to end. Bob is very knowledgeable and dedicated to ensuring that you are 100% happy! I would definitely recommend that anyone who is in the market for a vehicle visit this location and go see Bob Williams. You won't regret it!!

My experience buying with Bob Williams was phenomenal. He took his time with me and I am extremely satisfied with my new vehicle!! I would recommend this location to anyone looking for a fair deal and a friendly environment. And don't forget to go see Bob!! 😃😃😃😃👌🏾👍🏾

Great experience. Bob Williams was very helpful with my purchase. I would not have purchased my Rogue without his help. He explained everything happening and was friendly and courteous.

Went in for service and didn’t even have time to get comfortable for the wait.

Very good customer service and quick service

The perfect place to buy a used car.

Horrible experience a friend of mine had. AutoNation Pembroke advertised a Toyota Tacoma online for sale and my friend sold his boat and car to get enough cash to buy it. He emailed them ahead of time and told them he was going to buy it. When he went to buy it the mileage on the vehicle jumped from 35k miles to 164K miles. They told him that they made a mistake and the 35K vehicle was in the shop then they said it wasn't and then there was another truck with 93K miles on it. Just don't believe what this dealer advertises or even says because it keeps changing till you get to sign on the dotted line. Totally unprofessional and they didn't even offer to make up for the mistakes and lies. My friend is now out of a vehicle and sold his boat just to get this work truck. He sold them for less than he could have gotten just to raise the money. I wouldn't shop here. Attached is the truck they had online for sale and then said was in the shop then said didn't exist. Then they posted it sold on their site. Dealerships should make good and just simply tell the truth make their money but honestly. This affected my friend and it's a huge disappointment.

They were not ready for my car they did not have the part and did call me back today when they would said they would I have a recall on my car so I just have to wait Justin was very nice it not his problem that you did have the air bags merry wynne

PUSHY FINANCE DEPT AND BAIT AND SWITCH WITH PRICE but Cherryl my sales person was good for nothing Thanks for the response but tried contacting GM and still nothing happened. I purchased the car Sept 3 and was promised free tints and one year of free maintenance.. still no tints and EVERYTIME I call my salesman I get the runaround...I WILL NEVER recommend this dealership. The only reason I purchased the car from this dealership was because they were the only one that had the color and model in a 200 miles radius

Excelente lugar para comprar tu auto..

Purchased a Nissan Rogue Sport from Jo Dash. It was as pleasant an experience as purchasing a vehicle could be. He was patient and accommodating and more importantly, listened to what we were looking for and provided us options based on our criteria. Definitely recommend Jo. The most straightforward dealer experience I've had.

Val was very professional, friendly, and knowledgable. He went above and beyond to make the experience as comfortable as possible.

I have always had the best customer service and repair experience with Autonation Nissan since I've been bringing my 2014 Nissan Maxima to them ever since December 2014. Their service managers have always been caring, patient, professional, helpful and extremely knowledgeable especially Service Manager Jordan Ainey who's absolutely top notch and goes beyond to provide outstanding customer service to all of his customers . I will definitely purchase a new Nissan Maxima from them in the very near future and continue to recommend my family, friends and co workers to Autonation Nissan. Big Thumbs up. 👍

val is a great service advisor his recommendation was very good now I have a better car

PUSHY FINANCE DEPT AND BAIT AND SWITCH WITH PRICE but Cherry my sales person was okay, she played on her phone during a negotiation and lied about gas voucher if I do a survey. I purchased the car Sept 3 and was promised free tints and one year of free maintenance.. still no tints and EVERYTIME I call my salesman I get the round around...I WILL NEVER recommend this dealership. The only reason I purchased the car from this dealership was that they were the only one that had the color and model in a 200 miles radius

I regularly get my car serviced at the Pines location. They don't sell unneeded repairs or make up things to charge you. I've also never worried about my car here.

Wilfredo Cordero is not only GREAT salesman he’s also GREAT human being. He gave me a great experience on the car that I purchased. We communicated great through text, emails and phone calls. I highly recommend Autonation Nissan in Pembroke Pines and go see WILFREDO CORDERO. Thank you Wilfredo Mercado

This is the place to get a car. Great customer service all around the man to see and have business with is earl marks he will go beyond and help you out

Bery good service

Llegue con la inquietud de saber porque había que remplazar los aibarg de mi Nissan Versa,fui atendida inmediatamente y solucionaron mi problema.

Carlos is the best! I hate going to dealerships because of how long it takes for me to get a simple thing done. Carlos had me in and out. Fixed a minor problem I had and i was out in 30 minutes. Thank you so much !

Great customer service! My wait time was shorter than expected!

Justin is great . Always takes good care of me .

Best dealership ever

Regardless of appointment was kept waiting. Won't go back

Nissan does a great job with the oil change and vacuum. But the inspection was not thorough. The print out of the inspection that I was given was limited in scope—unlike the detailed check list I’ve gotten at other dealers. They missed a vent that had a hole in it which I had repaired elsewhere. Never again!

They were Great and the sales guy Jamal was Awesome ! We are loving the New Car !

Excellent service, NO pushy sales pitch. General Manager and staff were very professional and helpful.

Great job by Justin getting my AC fixed and back on the road in under 45 minutes. Thanks.

Last year I bought my new Nissan at Auto Nations, Pembroke Pines, and it was a very good experience. Today I was really surprised by the great service, quick in and out and the surprising low price at the service department. Then I stopped by the body department to fix 2 tiny scratches, 15 minutes later done at no charge. Wow, really! Thanks

HORRIBLE CUSTOMER SERVICE

Had my 2016 Nissan Altima serviced at this location for the first time on September 10, 2018. As a single woman I am VERY hesitant to walk into any dealership, for fear of being "raped" financially. I experienced the complete opposite. I was assisted by Jordan, who made the experience painless and kept me informed each step of the way. My transmission and O2 Sensors were serviced in a timely fashion (24 hour turnaround). Having a extended warranty plan was a PLUS +++. Jordan educated me and made sure all my issues were resolved. Jordan your GOAT🙌🙌🙌

Great service, fast and friendly.

Very poor customer.and sales service

Good service!!

awaiting resolve from Patrick and Sergio on Monday. Huge debauchery in service on my Z with a simple oil change gone seriously wrong ! notice stain on pines Blvd.

It was an effortless experience buying my wife her first brand new car. Very professional and comfortable atmosphere. Never felt pressured to do anything we didn't want to. Will return for future purchases and refer friends/family

This was the worst service EVER, it took 3 and a half hours just for an oil change, and they even washed my car...

Great costumer service , amazing deals , Carlos was awesome, they are very good totally recommend it !!

$600 for less than 30 minutes work, Abussive and inconsiderate. Non arm robbery. And I can prove that they did not perform the multipoint auto check. Completely untrustworthy.

We were well treated and salesperson Todd Simpson was a lot of help. This was my second car I bought at the Pembroke Pines location ( 1st time 15yrs ago ).

Took my car for a repair on a trim that flew away. Great service. I couldn't ask for more. Pretty fast, in and out of there less than a hour.

I was having my car repaired after an accident. The staff worked with me quickly and with compassion,

Like better than kia

Muy mal servicio

Service department and service manager were absolutely amazing as always. Great experience every time I have my car serviced

Great customer service at service department

The staff were friendly and knowledgeable but the amount that they charge you to service your vehicle is ridiculous. I came to see why my check engine light was on, and I was quoted $1,250 to replace a catalytic converter on my 2012 Nissan Versa. At first i thought it was just an expensive piece to replace, but i knew i could probably find a better deal somewhere else so i declined the offer. Immediately went on the internet and found a direct-fit catalytic converter that fits my vehicle for $250. So they’re charging me $1,000 for labor? It must be a tough job, huh? Not even close. With some simple tools, elbow grease and a couple of hours you can do it yourself and save a thousand bucks. They also tried to get me to replace my front brake pads and rotors for another $400. I bought both for under $100. Oh, and they charged me $150 just to find out what was wrong with the car. I think i’ve made my point. Don’t come here unless you need to take care of some recalls or buy a new car.

Great experience. Mr El Haddad was knowledgeable and efficient. No pressure. Great selection of vehicles to choose from.

Great service no wait especially when I was dealing with sales person Todd Simpson

Slow service

Did excellent work but took a very long time to do the work. 6 hours to do wheel bearing and breaks.

I would like to thank Carlos in the service department he is such a breath of fresh air. I recommend all the Nissan owners to stop by and I guarantee that you won't regret it!! #autonationnissanpembrokepines

the service department did an ok job HOWEVER when I tried calling in thur morning 8/16/18 0915-0924 eastern I was completely unable to talk to a person since I was constantly shunted to someone's voicemail (FIVE TIMES) as soon as I said anything. NOONE needs that kind of disrespect and inattention and my anger was caused because they mislabeled when my next oil change is due. Extremely angry over stupidity and seriously considering never returning. When I asked to speak to the facility manager I was put on hold for about 8 min (time I spent typing this out) and again went to voicemail. good bye

They were very nice, very satisfied with the service!!! Thank you Jordan and Robert H.

Monday August 13, 2018. Took my vehicle for standard oil and filter change. It was during lunch time. Most, if not almost all, service agents were out for lunch. Was issued an initial service ticket and had to wait for a long while until a service agent finally called me. Left vehicle and waited for the usual call once it was ready. NEVER got the call. Arrived on Tuesday. Was informed by the same service agent that the vehicle was ready an hour after I left on Monday and that he did call the to let me know. NOT TRUE, the phone number on record is still the same and I NEVER got a call from Nissan. So your I had a bad experience and will seriously think about traveling all the way to Weston, FL for the next time I need any service. Recommendation: You can NOT let all service agents have lunch all at the same time. Bad practice. Most working customers try to visit your facilities during their lunch break, just to find that there are no service agents available. This NOT the way you run a business, unless you intentionally want your service department to go all the way down hill ? If that is your objective, then you are on the right path.

Its a good place to go you can get whatever you there

NO COMMENT AT THE MOMENT. EVERYTHING WAS FINE AND DEALERSHIP TOOK CARE OF IT.

The service provided was outstanding as usual

Great service!!!

Very professional customer service and repairs. Gary Levine is the best service rep. I have ever had..

Good sales staff, they work hard to put you in a vehicle you want.

Great buying experience, everyone was very helpful and I was able to get my very first car here. Thanks a lot to Rudy and everyone who helped me out.

I've been dealing with Val for years in maintaining my Nissan vehicles and I will not go to anyone else. Very trust worthy and knows how to take care of his customer.

Excellent personal service. Very detailed. Love my car

I like AutoNation Nissan

Caress was my service advisor. He is always the best. Make sure you ask for him!

Fast & friendly service. Technician explained what my service contract covered,

Fast & friendly service. Technician explained what my service contract covered,

THE JOB WAS DONE AS QUICKLY AS POSSIBLE. ACTUALLY THE JOB Was done before time by 30 mts. thanks

Fast, fair and friendly service.

Jo Dash is the GREATEST!!!!!!!

Courteous staff, decent wait times....

Professional I have leased several cars from different Auto Nation dealerships and enjoyed this experience as much as the experience of dealing for a new car can be, with less stress.

The service from Justin and team was amazing! Extremely friendly and attentive to all of my needs. Will use them again! Thank you for your help.

Very disappointed with Service Department. I am having a problem with my 2016 Maxima SL. The car does a jerking motion when accelerating from 20 to 40 MPH. I took the car for service last Saturday (July 21, 2018). The service advisor Val started to have a smirky smile when I was explaining the problem. He indicated all CVT transmission does that. I told him that my car never did it and it just started to do it. Val said he was going to connected to the computer to see if they could find any errors. After 5 hours later, I get a call from Val and told me they were not able to find any error from the computer. I ask him so what else? He said if the computer can not report the problem they have no idea what is going on. I told him Nissan made a very high tech car and they can't figure out what is wrong with the car with high tech equipment computer. I told him that was not acceptable. Val indicated to me he was going to call Nissan and he was going to call me on Monday (July 23, 2018). Today is Saturday July 28, 2018 and I have not received any notifications from Autonation Nissan Pembroke Pines. On Monday July 23, I took the car to Weston Nissan. The service department bends over backward to find the problem. They were able to communicate with Nissan and got an answer that same day. They check everything that had to do with the combustion, Fuel, transition and the computer. The problem still persists but they did more than Autonation Nissan Pembroke Pines did. I made a mistake by buying a service package from Autonation so I am slave to them. Starting today, I will spend my money at Weston Nissan.

We always go to Nissan of Pembroke Pines. This time we were helped by Juan Amaya; Great customer service and almost no wait. My car always comes out driving better and it feels better. All the department is really helpful and they treat us like friends. We recommend the service department as one with integrity and professionalism. We are so lucky they are close by. Thank You Nissan AutoNation of Pembroke Pines.

Excellent service from all personel. Very dedicated. I am glad to had my vehicle serviced in that facility

Excelente servicio. Calidad, rapidez y profesionalismo. Felicitaciones!

Came for an oil change, but they do have high turn over on thier service guys.

Get my car parts

He was kind, patient and was the nicest customer service representative I ever encounter. I highly recommend the service department at Nissan.

Greeted with cheerful professionals, service performed quickly @ reasonable price!

Friendly and efficient.

Excellent service from mechanic Rodale.

Do not buy from this dealership! They will sell you a car in a hurry but if you need anything afterwards, it's like pulling teeth. The cashier who answers the phone doesn't seem to enjoy her job because she has no intention of helping a customer figure out the status of their car. They are very laid back and not worried about your time. A 2 hour appointment turned into a 5 hour appointment simply because they allow their service department to open at 7am and the employees to arrive at 9am. So after waking up early to bring in the car early (for my scheduled appointment) they made me miss another appointment I had at 1:15pm simply because they didn't have their associates ready to work on time. I feel like they honestly dont care about their customers time. After giving the service advisor my phone number to inform me when the car was ready, he called a random phone number and then got mad when I reached out to him because I hadn't heard from him 4 hours after dropping off my car. Which was promised to me to be done in 2 hours. Honestly I will never go service my car with them. They are the dealer where I bought my car but they will never receive my business again for service to my car. Beware.. you have been warned.

Took 370Z in for oil change on a Friday morning. Was in and out in an hour. So far, so good. Multipoint inspection, including tire pressure I presume, is also part of the service. The following Wednesday my tire pressure warning light comes on. I check my tires pressure and find that all of my tires are at 30 psi. The recommended psi is 35. Seems rather odd to me that all of my tires are under inflated by 5 lbs. I can only conclude that during the inspection my tires were inflated to the incorrect pressure or not checked at all. Maybe it was noted by the technician that the tire pressure warning light was not on and then assumed that the psi was correct. Since the high performance tires on the 370Z cannot be rotated, and they tend to wear relatively quickly, and replacement costs are high, maintaining correct tire pressure is one of the only ways of extending tire life as long as possible. The lapse of checking the tire pressure is disappointing. I have a long history of servicing my car (2006 Toyota Corolla) with Autonation and expect better.

Service it's really bad

First Service for 2018 Rogue: Awful experience. Service department didn't grant the free first service after purchase because I didn't purchase the car at the dealer. I had an appointment at 7:20 AM and a simple oil change plus tire rotation took 1hr and 40 minutes. I was called to pay for the service and the car was not ready. Waited another 30 minutes to get my car. I'm not planning to visit this Nissan service place ever. I'm happy for those who had a better experience than me.

Awful service. Had appointment at 7:20 AM and took 1hr. and 40 minutes for a simple oil change and tire rotation. Couldn't get the first free service after purchase because I didn't purchase the vehicle at the dealer. Worst customer service ever. I'll never visit this dealer again. Wish you luck!

Quede satisfecha con la atención prestada , no tuve ningún problema de comunicarme en mi idioma en la compra de mi primer carro en este país . Lo recomiendo

Very satisfied to the service that at the dealer they’ve done in my car every time I schedule an appointment.

Excellent Costumer Service! As soon as you arrive, a staff member is ready to assist you in everything you need from beginning to end.

Great staff and friendly service

Good buying experience to buy a car for my son. Very nice guy Cesar, sales ref. accommodating. and also the finance guy very nice people to do business with them.

Always get my car serviced on time and the mechanics are awesome.

My new car had a very large plastic protection shield on the underside of the car. It became loose and was dragging on the road. I called Nissan Road assistance who came out promptly. After observing the problem, the young man broke off the remaining plastic, and said have it replaced as soon as possible. This piece was approximately 3 and half feet by two feet. The next day both I and my wife attempted to call Pembroke Pines Nissan approximately 10 times to make a service appointment . We left a multitude of message and NEVER GOT AN ANSWER. I went there in person, the next day and a individual claiming to be the service manager said they could take care of it, at no charge because of my inconvenience. He gave me his card. I went down on my next day off, as I still could not make an appointment, even by email. After arriving, the manager was rude, the service writer was surly and rude (Steve) and I sat for three hours, waiting to be called. Finally I inquired, and they said they couldn't find my car. Eventually, they did, but it was out in the parking lot, not in the service area. It was brought to me after another service writer hunted down the keys. I asked if there was something for me to sign, and I was told no. Today I discovered, THE WORK WAS NEVER DONE!!!! THEY INDICATED THAT IT WAS. I HAVE NEVER IN MY LIFE BEEN TREATED WORSE. THE CAR IS BRAND NEW, AND WAS BOUGHT AT THEIR DEALERSHIP.

Excellent customer service. fast loan process

BUYER BEWARE!!!!!!! I am having an awful experience with my sales person and management. I purchased a car here and regret it. I would give them negative stars. BUYER BEWARE!!!!!!!!

Excelllent experience overall. The service technician was very professional, knowledgeable and courteous!

You have to babysit the technicians to make sure that they conduct the proper tests on your car when there is something wrong, or they will give it back to you and tell you nothing is wrong and then when you take it back the warranty is up and you're left with $1,000 repair. I don't recommend getting a new Nissan from these people because they don't like doing their job and Nissan Corporation will not honor their warranty.

Never again. Told earlier by the GM that he reads everything he signs. I'm sorry we didn't think we had to read all the small print on all the documents. We listened to what the salesman told us. Guess we shouldn't have believed him.

I have taken my vehicle to this location since I purchased it almost 6 years ago. The service reps are great!

Highly recommend this location none can come close to their prices and especially wilfredo cordero bends backwards to make sure you walk out with best deals...extremely happy with their service...all staff are friendly and helpful.

Took four hours but we got ourselves a new car. Great customer service, good coffee, good test drive, and great accountant. Can't tell you what deals we got but we are satisfied customers. Ask for Will 😁

i would like to state that i had a terrible experience with this dealership they tried to over charge me for a vehicle that was very well not worth the asking price it was such a bad deal the bank would not finance the car because the car was not worth the price they were trying to charge me for it then after wasting my time after being their for 3 hours they tried to get me to purchase another vehicle that was totally not in my price range i was extremely upset after being their for hours the sales manager Theo Cameron came in and tried to sell me another higher priced vehicle that was totally out of my price range i walked away very upset and i would never deal with nissan ever again very bad experience it was a total waste of hours of my time

Was super easy and fast experience, made simple reservation online, was met immediately by a rep that knew my name and knew what needed to be done to my car, Carlos Ruis helped me get all squared away with some helpful advice and an eta on when my car would be ready - and it was done far under that, for the price that was quoted. Great experience, will be back for all my car's needs.

Great customer service with very friendly staff. The waiting room was clean. Free coffee and water. Wait time was minimal.

Needed a new battery. It was under warranty. Out in less than 1 hour without an appointment.

The best service

They have a great selection of cars at great prices. Robert was great, he really got us what we wanted. I highly recommend going there for a car.

It was a great experience for my first time at autonation

excellent customer service. Thank you

The people there were very welcoming and helpful

Great Service

I had to go into the service center as my Nissan Rogue would not start... they treated me with such respect told me a time and then in that amount of time I knew what was wrong with my car and I was done on my way home! Very very happy customer! Sincerely, Nancy Sorangelo

DO NOT BUY A CAR HERE UNLESS YOU WANT TO GET RIPPED OFF! Sergio, The general manager that trains these bottom feeders will get you for thousands more than u expect! The financing dept is the problem. Just because you came to a deal, sign a contract and leave with the car that's when the scamming begins. They will call u weeks if not monthes later and say that they couldn't get the financing approved and you will have to sign a new 1 that is at a much higher interest rate or they will take your car back and u will lose your trade in and owe them money. This is just 1 of many of there tricks. I worked in car sales for years and never saw such illegal and immoral practices. They are slick n will intimidate u into signing stuff u don't read or just don't want to sign. I had to hire a lawyer just to fight to get the original deal we made. Please don't make the same mistake as me and stay away from these demons.... most of these positive reviews are from employees and people they pay to do it. This dealer is the worst of the worst! The more u refuse to do what they say, the nastier they get. Everybody that works here (especially sergio, the general manager) has a special place in hell for stealing people's hard earned money! It sucks cause now I have to find a reputable dealer to do my maintenance and warranty work. Nissan won't help u either even though this dealer is ruining there reputation. Iv never seen such blatant illegal scamming at any dealer before. Autonation needs to clean house here. Please take my warning. I will need a laywer or just get screwed out of thousands of dollars. You have been warned

Great service, not the best waiting area

I recently bought a 2016 Jeep Cherokee from Autonation Pembroke Pines for my daughter. Terry was my sales advisor and was fantastic. I normally hate buying cars especially because I’m a female, I feel most places try and take advantage of women in general. I hate pushy sales tactics. Terry was a true professional!

Earl Marks from auto nation Pembroke Pines is the man!

Excellent salesperson Natalie, highly recommend. The dealership was well kept and had variety in car choices. Salesperson explained all options with Rogue. I selected a blue SV. I have driven for three days. Very satisfied , I would recommend the car and dealership to others.

Very satisfied with service. Been going here for years.

I went over there looking online for a 4dr sedan stick shift and they have a Mitsubishi Lancer GT in store, I was the first one to call for the car, when I arrive the sales person Robert was there immediately he gave me the keys and go for a test drive, I liked the car and start filling all the paper work, I like the numbers they gave me and then he told me the car wasn't into service yet because it was a New Arrival, the dealer took care of the car by changing all New Tires, Alignment and Balancing them, New Oil Change and when I was there to pick up the car he told me that they found they also need to replace the rotors and brake of the car everything with no extra charge, I when the next day to pick up the car and there it was all fixed up, cleaned up and with a Full Tank, the only thing that it was missing was replace the back window tint because they don't do it but they gave me a paper to go to a nearby place that they install tints with no extra charge, I left there super Happy I will definitely recommend make a purchase at Auto Nation Nissan of Pembroke Pines.

I only had an oil change and safety inspection. The safety inspection was thorough and pointed out items that could need attention in the future. Easy to make appointment. Waiting area was pleasant and very clean. My service attendant (Val) was courteous, friendly and professional. No pressure to have any other work done except what I asked for. Great experience and I will be back.

Autonation Nissan in Pembroke pines is the best! I went in for an oil change, tire rotation, I asked to have my wiper blades replaced, along with a 4 point inspection done on my vehicle. Not only was I in and out in under an hour, but they also refilled my wiper fluids, balanced my tire pressure, and returned my car to me nice and cleaned. Do not hesitate to choose autonation Pembroke pines to achieve your vehicle needs. Shoutout to Jonathan, Best Car Care Service Rep I've ever had. Somebody give him a raise please!

I bought and service my Altima at this dealership and I must say I got a great deal on my vehicle. The service I get is fast and free of hassle. My only issue with the last visit was I found a coupon for my oil change after the paperwork had been written up, I was told by the service advisor it couldnt be changed and that the coupon would be applied on the next visit. The lady that did my checkout said it could be changed and she so no reason as to why the paperwork wasnt re-done by the service advisor. Not really a big deal, but if its just a matter of reprinting a paper, why not do it? As for the rest, they are very friendly, offer water, premium coffee, wifi, and a clean facility.

Every time I visit they are excellent. This time I had an oil change and was told there is a possibility the battery may have issues, so I'm just replacing it for you to make sure you don't have any issues. Very nice.

I had my car service there for the tenth time and I highly recommend you to see Valery Marius for your total best care. He is a former Service Manager and knows his product very well. He is also very honest in his assessment and getting you the best results to your car issues. Next time you decide to go for any kind of service make an appointment with him ahead of time he is in high demands.

Caress has the best customer service! I always feel like I’m getting the best deal for my money. He educates me about the car and what needs to be done so I never feel taken advantage of. Thanks!

Was greeted right away, was taken care of right away.

First time going to the Nissan Service Dept. I was always a Toyota Owner. Hubby purchased my first Nissan Rogue. Was having problems with my Transmission. Met Gary who was the Service Rep who took care of me. I must say I was truly impressed. Gary informed me that they would have to put in a new transmission. Was also told that it would be under the Warranty and wouldn't cost me a penny. I was so Happy!!! That made my Day. Transmission was put in. Was given a Rental for the time it took to perform the service. I am now driving my car and i am very happy with it's performance. I will continue going back to see Gary with all my service needs as he treated me so well. Gary has excellent Customer Service Skills and made me feel like a friend. Felt very comfortable with him and he showed me that he truly cared for me and my service needs. I can now say I am a proud owner of my First Nissan and would not go no where else but to Gary in Pembroke Pines with all my Nissan Service Needs. Thank You Gary! Your The Best!!!

My first time doing business with Auto Nation and what an experience. !! This company knows how to treat customers. After 18 yrs I needed a new vehicle and Robert Barona and Robert Dwyer made the process easy and smooth (YES .. car buying easy and smooth ). They took the time to answer ALL my questions and treated me like a younger brother by patiently explaining all options. All the numbers were clearly stated on paper and explained in detail and no Hidden numbers !!!! . Finance person Mike and front desk person Alicia were also great and explained each process in detail. If you want a great car buying experience and a great price go Auto Nation Pines !!!! They work with you to get you within your budget !!!!

The car buying process was so easy at this dealership. My salesman Fredrick Pantin was amazing to work with and he made me feel comfortable and happy with the deal that I got. Everyone was pleasant and did what they could to ensure that the car buying expirence was a good one. I also worked with Abby Ganges who was also very professional, knowledgeable and did what he could to ensure I was happy with my new car. I would recommend to anyone that is in the market for a new or used Nissan to visit this particular Autonation. I'm a customer for life.

My sales associate was very attentive and efficient prior to me purchasing my vehicle. Afterwards, my sales associate was no longer effective or attentive when I immediately became displeased with my purchase due to some mechanical problems. Luckily, the sales manager stepped in and assured me that everything would be fine. My annual income was entered wrongly into the system and I assume that is why I was declined by so many potential finance companies. I was declined by at least 5 different banks, only to be accepted by Nissan Motors.

The best service I have ever received as a woman. In the past, I had a tough time finding a reliable person to take my car too. Honesty and reliability was a huge issue. I love Nissan Pembroke and. I really appreciate my service guy, Val Marius; he is the best! Thank Nissan for quality service at a great price!!

The overall experience was good, the two things that the Salesman failed to mention was: (1). The Maintenance Service Plan that you would have to purchase with the vehicle. (2). The lender who financed my vehicle preferred cash instead of a cashier's check, the problem with that is the Salesman told me this when I was checking out with the cashier and had already written out the check. I had to come back another day to bring the cash from the bank to give to them, due to the distance I traveled to get to this Dealership.

I received excellent service on my car, and very helpful advice from my service advisor, Lamar. Thanks for your honesty about which repairs were and were not needed.

I appreciate the care and professionalism used to help me purchase my new Car �. I enjoyed that experience and envite all to come and experience the great care you are given,in purchasing a new or pretender Vehicle. Try them you won’t be disappointed.

I took my car to this dealership to get a quote on brake master cylinder and booster replacement and they wanted $1500 for the job! Talk about price gouging! This is precisely why I never have my car repaired at a Nissan dealership. It's a complete rip-off!

If your looking for a good salesmen at auto nation Nissan of Pembroke Pines I recommend Cesar. I walked in the door and came out with a brand new Nissan Murano with an exceptional deal thanks to Cesar. He’s very ambitious and goes above and beyond to satisfy the customer. HAIL CEASAR!

Excellent service! Was told waiting time to change my car battery would be an hour, my car was ready in 40 minutes. Robert was very courteous.

My expirence wasnt that bad, I bought a car and was out in less than 2 hours. very quick and exceeded my expectations for car lots. Thanks again

Thank you. Caress is always informative and great.

Why make appointment when the customer service said I had to wait as others there got serviced first and they did not have an appointment like I had made

Autonation Nissan in Pembroke Pines is the best car dealer I have ever dealt with. From purchase to servicing they make it a pleasant experience.

I was very pleased with the service and the way the personnel take the time to explain what service I need to get done without me being felt pressured to get that service. Very much satisfied with all aspects of what I’ve gotten done to my car.

Always a great experience! You all should see Val M. As you service provider.

The service I received was EXCELLENT! Everyone was professional,friendly and helpful. They made what is otherwise a difficult process, very pleasant, simple and easy. They provided explanations for everything and demonstrated that they are willing to work with everyone. The agent Lloyd was exceptionally helpful, thorough, kind, detailed and knowledgeable, patient and professional. He is an excellent asset to the dealership.

I have leased several cars from different Auto Nation dealerships and enjoyed this experience as much as the experience of dealing for a new car can be, with less stress. Robert Barona the salesman was very helpful in locating the car I was looking for and quoted me the costs over the phone, and the deal remained the same in the dealership, no games. I was impressed with the sales manager Rob, that worked the floor, not hidden in his office. He was extremely helpful in closing the deal.

my experience was excellent no problems, my service writer is very knowledgeable

Great experience and I drove away a happy girl. Thanks Earl!

Carlos Ruiz was very helpful. He kept me informed of everything that was going on with my car and explained everything to me.

Only thing I didn't like when I was shopping for a new car when I went in no one acknowledge me, I had to go up to the desk & asked the receptionist for someone to help me & that was one of things that I didn't like.

Excellent service,Will come back for future service

Very good experience with my second lease from this dealership. My salesman Terry Thompson was professional and extremely helpful.

Since I purchase the vechicle from Autonation at Pembroke Pines on Dec 29, It didn't have the book Manuel for my car. I told them that I didn't receive it and then they said that they would order one for me. And I still haven't get the book Manuel for my vehicle.

Awesome dealer! I had a good experience in my purchase!

Had great service, Respond time and friendly atmosphere

Caesar was an excellent salesman. Very enjoyable experience.

very great experience.friendly staff very helpful all in all recommend it to all

My experience with AutoNation Nissan Pembroke Pines has been always superb! Juan Amaya, the Service Advisor, is very professional and helpful.

Wonderful experience! From the first text to the final paper signed. Everyone was pleasant, helpful and not pressuring. I am so glad to have met and worked with Diana Peach on our purchase. I would recommend giving her a call if you are looking for a person and not a robot to sell you a car.

I can't complain. My car was ready in less than an hour. Carlos Ruiz was super nice and professional.

The (lack of) Service Department is awful. I have an ongoing problem with the truck I leased earlier this year that they can't resolve, and despite the numerous voicemails I left for my service agent and the service manager, they refuse to call me back to help me resolve this issue. This is my fourth vehicle from this dealership, and their treatment for a long-time customer is appalling. I will be bringing my vehicle to another Nissan dealership for service going forward.

This review is merely for the (lack of) Service Department, as my salesman Lloyd has always been great to me and I've driven off in 4 new vehicles thanks to him. The (lack of) Service Department is awful. I have a problem with the truck I leased earlier this year and despite the numerous voicemails I left for my service agent and the service manager, they refuse to call me back to help me resolve this issue. Their treatment for a long-time customer is appalling, and I will be bringing my vehicle to another Nissan dealership for service going forward.

Great experience, your service was fantastic specialy Justin Lockwood who was really professionnal with us. I will be please to recommand you to our friend . Thank you for evereything! Luc Desrochers

This is my 6th Nissan vehicle, I cant say it enough after buying, now you have to deal with service. AutoNation service is great, very accommodating, very busy but always on time. I highly recommend AutoNation service department in Pembroke Pines. I have dealt with CHris, Justin and Robert. Excellent ,

These guys are always so quick and efficient. I was out of there in an hour. Excellent.

Great customer service. I received daily updates and my car was ready within a timely manor

Jo Dash and team were fantastic! This is how car buying should be! Thank you for a great experience!

I was given the wrong car when I picked up my car. Since I am 92 years old and the car looked almost exactly like mine, I did not realize I had driven the wrong car home until after I arrived at my house and noticed that it was NOT my car. The dealer agreed to bring me my car and take back the wrong car; however, this was a prime example of poor and careless customer service and attention to detail.

I had an appt.for my aide to take my car in at 11am and was told a courtsy transport would take her home as I explained that I am dependent on her. At 1.30 sbe was still not acco odated so sbe decided to wait for my car to be finished. She finally departed at 2.15. Why make promises you cannot keep.

Fantastic experience. The salesperson Mr. Lloyd Clarke is a great asset to your company. He was very professional and pleasant throughout out the entire purchase of my new car. Overall a very easy way to purchase a car. I highly recommend Mr Clarke and the dealership.

Very happy! They have a great package to keep your car maintenanced.

THIS DEALER PROVIDES OUTSTANDING SERVICE. THERE ARE NO WORDS TO DESCRIBE IT BETTER.

This time aroun d , service was good. Thanks to Val

The easiest and most comfortable car buy I have ever had.

Very good in costumer service and time .....................................................

The facility is clean and in good conditions. The service was fast.

Great exceptstated tire pressure was off at every tire. I believe it was. Ever checked!

Always truthful with your service needs and very much helpful all the way to the driver who takes you home.

Terrible experience! I made an appointment for 8:30AM. I arrived at 8:30am and was told my car would be ready in 45minutes. An hour and a half later, I look out the window and see that my car hasn’t been moved. When I ask Justin he said they would start working on it. Forward to 2 and a half hour later, and I am still waiting for the car. Terrible experience!!!

Great service, my car rides great. My service person was very nice and explained everything.

Robert Williams was very, very good. I drove a great distance because he treated me well 18 months ago at his previous location. I was not disappointed. He defines "Customer Care".

Having recently lost my car to Hurricane Irma, I was unexpectedly put into a position of having to get a new one. After doing some research, I decided I would look into a Nissan Rogue and went to Autonation Nissan Pembroke Pines. Upon arriving at the dealership , I was met by Wilfredo Cordero, Sales and Leasing professional, who was the absolute best (plus he also serves up a wicked cup of coffee). Wilfredo takes an honest approach to his job, willing to assist however possible, all to ensure that the I was happy with price, vehicle selection, and the overall car buying/leasing experience, which let's face it, can be taxing to say the least. Wilfredo make certain to break all these conceptions and truly made the whole experience a pleasure. This same mentality and business ethic even extended into Finance and Jason Moreta, Financial Services Manager, who was also fantastic to deal with (and he has a great sense of humor as well). In all, the car buying experience could not have been smoother. Congratulations Autonation Nissan Pembroke Pines on such a fantastic crew. They truly make the difference from what could have otherwise been a very stressful ordeal with other dealerships!

Service department is not good. Had to wait almost three hours for an oil change. The people don't care seeing you there upset and if you ask them something they could careless. When drop your car now the kids worker are on there phone texting and playing around. I do not like going there. Not treated nice and always complain to the manager. Very unprofessional place if business. I never give the service dept a good review.????

Great experience. Would buy another auto there and recommend to friends

Great service , Friendly guys and fast in services

exelente servicio, tiempo de espera adecuado y todo el personal muy agradable dentro de las oficinas y en el area de mantenimiento de vehiculos. una gran experiencia.

Juan Amaya of Nissan Autonation in Pembroke Pines consistently exceeds my expectations. My car did not turn on unexpectedly and when I arrived at Nissan Autonation, Juan immediately assessed the situationre and determined that I needed a new battery. He explauned in details about its life cycle and offered solutions to mitigate future occurrences.

Exceptional customer service and buying experience. Pembroke Nissan treated my wife and I with great care and respect. Abby Ganges was and has been very helpful to us in our car buying experience. I had a deal worked out with another dealership and was working on the details when I called Robert Dywer at Pembroke Nissan . I had found the truck on their website and called Robert for price and dealer fee's. Without hesitation he gave me his best price . Spending three weeks researching this truck and it's pricing, no one was even close to his price. In fact Robert related to the fact that my wife and I would not find a better price. I called the other dealership and salesman I was working with and he said if you can get it at that price you should buy it and we did. Thanks Robert, Abby and everyone at Pembroke Pines Nissan/ Auto Nation.

Jo Dash, THE best car salesman at AutoNation, hands down.

Great people, great sales, great service, wouldn't take my car anywhere else, ever!

Horrible service technicians. Never replaces the air filter cover correctly, ever. Doesn't ask if something needs to be corrected that they find while servicing the vehicle, only writes it on the invoice. Doesn't always do the rotation of the tires. And really starting to doubt that the oil gets changed every time.

Everything was great. My service advisor, Chris Landrove, is very efficient and helpful. I just don't know why I never get any coupons mailed to me or emailed to me for service. I just get coupons to buy a new car. :) Thanks.

Good experience over all. The waiting time can be long

As always excellent service. Mr. Daniel was very professional and he met my expectation. I am so happy with my new Murano and satisfy with the deal. I highly recommended it.

I come here for everything that has to do with my car. Bought my 2nd car here 2 years ago. I always go to Chris L. Best service in south Florida

Car service- When I called to make the service appointment I was on hold for 15 minutes at which point the service department came on and then hung up on me. I had to call back in to make the appointment and was on hold for another 10 minutes. When I showed up to my appointment, the computer wasn't up and I had to wait an additional 10 minutes for service to begin. I was one of the first appointments. In fairness, this was during the preparation for Irma so I can understand if peoples minds were elsewhere, I've just had continual poor service from this department ever since I've purchased my car.

I took my car for regular tune up and came out so satisfy with the overall service that I got. The coffee is free Lol, but the staff especially Caress Bradley were awesome.My maximum felt so good when I left I was bragging to my family. I recommend any one to go there. Great place, great people!!!

My appointment to service my 2017 Pathfinder at 5000 miles, went flawless. First class professional approach in doing business.

Great job. Just picked up a new Nissan Rogue. Vehicle was prepped and ready to go. Nice team to work with.

My service advisor Lamar was so professional, honest, accommodating and helpful with the process and I appreciate him taking the time to explain the repair needed.. Good guy

Auto Nation Nissan made my car buying very memorable. The service was simply awesome from both my salesman Jo and Manager. Thank you !

Very fast and efficient experience! Chris is an awesome service advisor!

My daughter takes her Nissan in today (08/22) to this dealership for an oil change and check up before heading back to school on a 500 mile drive. She receives a call from her Service Advisor after a half hour and told her car is ready. She returns to the dealership to see her car running with no one in it. She receives her paperwork, keys, pays her invoice and leaves. As she is driving and is nearly home she notices a laundry lst of concerns with the invoice that may need to be taken care of including such things as Power Steering fluid, brake fluid, etc. No one called to ask her if the wants it taken care of. No one physically told her about it.They just send her on her way for her long drive.

Great experience. Daniel did a great job. As a first time Nissan customer I am very impressed with my CPO Pathfinder. Thanks for a great product.

This was my first automobile purchase and Rob Hassan from Autonation of Pembroke Pines made it painless and stress free. The whole process went smoothly and even better, I went home with my new Nissan Sentra. Thanks Rob and your great team. Ill be back for service.

Honest, patient and received the best price. Weston Nissan flipped flopped the numbers and truly insulted my intelligence. Rob Hassan took great care of me and earned my business. Great guy and great dealership. I drove from coral springs to Pembroke Pines to make my deal. Thanks Rob.

Just got a 2017 Nissan Rogue and everything was perfect! Diana Peach was my salesperson and she was great! She gave me her best price from the beginning and made sure I had a good experience. I highly recommend this dealership.

Excellent service will definitely be back although I didn't get the discount for the time that I waited and was promised I still wanted up paying the $21 and some change for the oil change I was promised 1999 for the most part I'll definitely be back and I didn't get to get my car vacuumed at the end of service maybe next time

Excellent services really help the customer at all times, this is the second time I have arrived and offers me price, services according to my needs the best and I recommend to Mr. Wilfredo Cordero excellent seller and it is always there for any doubt or question Thank you for all

Nice place, nice people, friendly staff! I am coming here every time, when I need to take good care to my Nissan Murano 2015.

My service adviser is Gary and I'm very happy with him. He is honest, helpful and always keeps you updated on your car..He gives excellent customer service..👍🏻

It was great to have an extraordinary dealer to provide outstanding customer service in a genuine manner! Everyone involved with the leasing process was highly professional!!

We went in to look at vehicles, not expecting to drive out with one this exact day, but was able to drive out with a brand new 2017 Nissan Rogue. Our salesman Todd was very professional and the Sales Manager Rob and Todd worked with us to make us a great deal. The process only took around 3- 1/2 hours. I've not bought a new car in a long time and I was surprised at how quickly they were able to work everything out to our satisfaction. I seriously recommend Auto Nation Nissan and their staff. Also want to give credit to Michael in finance and Nick at the Cashier Desk. Thanks to you all for such a great experience!!

I just bought my new car today. It was my first time there and I will definitely recommend them to everyone I know. My salesman Wilfredo Cordero got me the exact car I wanted and the purchase was fast and easy! He provided superb customer service and was super knowledgeable!

This is our 4th car from AutoNation Nissan. We are big fans of Nissan vehicles and AutoNation has always taken good care of us. We will definitely return for future car purchases.

Very helpful representative. Punctual and polite for the service appointment. Honored discount coupon recently expired. Recommended future service and responded thoughtfully to several maintenance and repair questions. Very professional. Thank you.

Went in to get my oil changed. The customer service was on point!

Everybody at the dealer was super helpful. Gave a great explanation on how to use everything inside of the car.

I was extremely pleased with the service I received from AutoNation.they explained fully the reason for the recall on my Nissan Altima

Very good experience, Rep knew what i wanted to get done and the service was fast.

It was a great experience. I told them the vehicle I wanted. It was ready and they gave me the lowest price up front. No tricks and when I got there the vehicle was ready. Thank you Abby and Bob! It was a pleasure buying from Autonation Nissan!

Great service as always for me for the last 10 years

AutoNation Pembroke Pines is my go-to shop for service and repairs. When you drive up you are warmly greeted and with minutes, you are speaking with an advisor. What I admire most of all, this place stands by their work. They make sure you are satisfied. My go-to advisor is Christopher. He's patient with his customers and very knowledgeable about the products and services offered. I would highly recommend this patricular dealership and service department.

When you go ask for Jo Dash! Pleasant, experienced, very customer focused.

very comfortable waiting facility and a very short wait for the service on my car.

Si eres latino definitivamente este no es lugar para ti, sobre todo si tú ingles no es perfecto o simplemente prefieres hablar de finanzas en español. Hoy, durante el proceso de compra llega el manager según a explicarme sobre la cotización del carro que pretendía entregar a cuenta, y al yo involucrar al vendedor en la conversación ya que no entendía algunos términos que estaba usando, se levanto de su asiento de forma grosera y le dijo al vendedor que terminara de hablar conmigo. Totalmente una actitud despota y descriminatoria con la cual no solo pisoteó el excelente trabajo de venta de Wilfredo Cordero, sino que también me dejó claro que el dinero de nosotros los latinos no es bien recibido en un lugar como este. El peor lugar para comprar carro y para trabajar como vendedor mientras tengan un manager elitista que trate a los clientes según su nacionalidad.

They took very good care of me and my Felicity (Rogue)!

Very hospitable and informative staff. All of my questions were answered and vehicle taken care of.

I have always taken both of my Nissan cars to this Automation for and all errors or problems. The technicians are always ready to assist the owners with any and all problems or errors wit their vehicles

Salesman Terry Thompson was outstanding. He made the buying process easy, answered all my questions, and was very helpful.

Always a great experience! We've been going here for years (about 9 Nissans through them) never a bad experience. Ask for Todd Simpson! The sales manager, Rob Hassan, was the best as well! You can't go wrong here.

Excellent customer service from Jeff ,I took my car for a recall I was very pleased with the level of customer service displayed by Jeff

From the time we drove in, we were greeted right away and turned over to LaMar, the service advisor who took really good care of us. The service was excellent!

From the time we drove in, we were greeted right away and turned over to LaMar, the service advisor who took really good care of us. The service was excellent.

From the moment I walked through the door at the AutoNation in Pembroke Pines, everyone was friendly and courteous, especially my salesman Abby Ganges. He was a pleasure to deal with.

I was there for the passenger airbag recall. When signing up, I asked that the rear stoplight bulb be replaced. I made the mistake of not asking what the charge would be for this latter service. Turned out to be $35. !!! I will never return to a dealer for such simple repairs. Period. Also--I noticed from the waiting room that everyone's car was vacuumed prior to delivery to the customer. Not for me. Bummer!

Excellent customer service. Everyone was friendly and courteous, especially my Saleman Abby.

Lamar in service was very attentive giving us excellent customer Service. I had two vehicles serviced and when we drove in, there was someone there greeting us right away. Great experience!

Coloqué una orden de compra a través de su página web el 25 de Abril (order confirmation 32853768) esta fue aprobada, procesada y cobrada a través de Paypal pero hasta le momento no hemos recibido nuestro producto. En el status de su página se indica "Shipped" pero no contamos con el tracking number ni tampoco han respondido a los mensajes colocados a través de su plataforma. Por favor solucionarnos el inconveniente o en su defecto, realizar el reembolso inmediato de esta orden de compra.

Customer Pay Shop Charge For Repair Order. May you please explain it to me?

Lamar at Pembroke Pines Nissan was great with explaining my estimate and parts that were needed to repair my car. Overall, my car is running smoothly again.

Juan was very helpful with the repairs on my car. He was very patient and was diligent in the process.

I'm here since 11:40 am for an oil change. This place really sucks!!!!!

Great Service, did not have part. It was ordered and I was called within three days.

Awesome experience. Salesman Lamar was very professional, knowledgeable. He took care of me right away. Kudos for a great experience Lamar!

My experience was great . Everyone I came in contact with was courteous . I just want to say a special thank you to Lamar and the shuttle driver. Keep the good job up.??

I have been leasing cars for the last 10 years and this was the easiest, fastest of them all. Great experience.

As a first time buyer, this experience was great! Everybody who I came in contact with was genuinely kind. When explaining what I was looking for, Earl listened and never went above my price point (which is a very big component of an experience for me). I'm absolutely in love with my car and I couldn't have been happier with the entire company.

The dealer Lloyd was awesome however; his supervisor (Kenry) was very rude he was more concerned about ordering his lunch. He made the car experience very uncomfortable. I asked him about the price on the car and he screamed and advise me that, that was the price and he wasn't changing it. There was miscommunication with the sales man (Lloyd) and I. I asked his manager a question and he scold Mr. Lloyd in front of me on not providing me the information when in fact I didn't have that question until I entered the manager office. The manager was very loud and rude. I would have paid more money somewhere else for better customer service.

The friendliness of the staffs, and their knowledge of their job, everyone was very friendly.

This was my first time at this dealership and I can tell you it won't be my last. The car buying process was very easy and fast, the salesperson was Wilfredo Cordero, he was very friendly and knowledgable. I will recommend this dealership 100%.

all staff was smiling and willing. Service was timely and they went out of the way to handle a recall even though it was "after hours

This was my second time here. The first time was for a factory recall on my 2014 Altima which went very well. I showed up with no appointment, I was taken car of right away, the wait wasn't too long, I was impressed. They even vacuumed my car before they gave it back. My service writer was Caress. He was really nice, kept me informed of everything. He even told me when they did the vehicle inspection that I needed front brakes and gave me a very reasonable price. I told him I will be back. I even left an excellent feedback when I received their survey. Yesterday started out pretty much the same way. Except I made and appointment online to have my front brakes serviced. Caress was there and saw me waiting for a service writer and called me to his office, did the paperwork, told me it would take about an hour and a half. I thanked him and went to the waiting area. Everything went off without a hitch. He came back told me my car was ready, took me to the cashier to pay, got my keys and left in my freshly vacuumed car. I'm staying at my aunt's house in North Miami Beach, so as I'm driving, the brakes didn't feel any different than before ,so after driving for about twenty minutes, I stopped off at a friend's in Miami Gardens. As I'm walking around my car I noticed that my rear brakes were resurfaced. This was disturbing because about a month or so earlier I went to PepBoys and had new rear rotors and brakes installed . So I drove back to the dealer, Caress is nowhere to be found. I talked to the service manager, who at first tried to put the blame on me. I got mad and said what kind of moron would resurface a brand new set of rotors without question? The service manager said that it would be taken care of. I waited almost 40 minutes before my car was taken, not once did Caress come to talk to me or even acknowledge my presence. I waited over 2 hours for my car, no one gave me any updates, when I finally saw my car pull up, I went outside to check it out. When I went back inside the service manager ask me is everything all right, I said yes and he said Caress will be with me shortly to check out. I sat in the waiting area for another 20 minutes before the service manager told me to go to the cashier. After some confusion I finally got checked out and got my keys. I did not receive an apology from the service manager or Caress for spending more than 8 hours of my life in the waiting area for a mistake that was theirs. Moreover, I didn't receive their feedback survey, I guess that they knew my response would be unfavourable.

Chris my advisor is Awesome! I really appreciate all he do for me!

I am disappointed about the service at Nissan Pembroke Pines dealership Service Department. My terrible experience, I went to Nissan Pembroke Pines Dealership Service Department for a oil change in my car.I waited there for 3 hours for my car. Another hour for the agent to call me to pay for the service. I will not be coming back for services in my car at Nissan Pembroke Pines Dealership Service Department. I will not recommend anyone to receive services for their car at Nissan Pembroke Pines Dealership Service Department.

We were so very happy with our entire car buying experience from Autonation Nissan in Pembroke Pines! Our salesperson, Diana Peach was friendly and thorough and she really followed thru without making us feel pressured. She shared in our joy over finding the perfect new car. The gentleman who worked on the paperwork was friendly and really helped us get the best value for our dollars. I will recommend autonation nissan and Diana Peach to anyone looking to buy a car!

I have had my car for over 3 years but this time I had to do service, I felt impressed by how my service was done, My appointment was scheduled in advance and they called me prior to confirm, the tech rep was informing me at all the times if it was a delay and we discussed different options in regards of the needs of the car. I own a customer service company and I feel thrilled that the service department has moved a step up by involving more the customer level at the time the client is at the property.

I have a 2009 Nissan versa, bought it new from them. Good little high mileage fuel car. Cheaply made. I had the entire inner door and instrument knobs replaced in the first year. They sent me a letter in 9/16 about needing an airbag sensor recalled. They never called me back and said it would be in around November. Never was repaired and they said no one should sit in the passenger seat. Tried to get through today, 4/10/17-no answer at service desk at 9:10 AM

Frederick Pantin was my Sales Consultant for my recent new car purchase at Auto Nation Nissan Pembrooke Pines. He provided exceptional service from begining to end and beyond. His excellent customer service/knowledge skillS provided a pleasurable and professional experience. I would highly recommend him to family and friends.

Best buying experience I ever had. Thanks Kenry and Grantley for such a great service.

Nicholas Scopa was my salesman who appeared extremely knowledeable and answered all my questions and concerns I had. I would recommend him to other potential buyers to automobile purchases

Friendly and professional! I had a great experience getting my maintenance service with Mr. Landrove.

I was treated with level of professionalism that I haven't seen in the car buying industry in a long time. There's was no pressure to buy. Mr Hector Zarama and the rest of the team have been performing above and beyond my expectations. I would definitely recommend AutoNation at Pembroke Pines, Florida. A.C

Great place to buy a car. Great customer service. They are really patient and actually listen, and try to accommodate their customers as much as they can.

Fast service even with how full it was. I had an appointment and they actually kept true to it. Jordan was also great. He didn't try to sell me anything I didn't need.

Exceptional customer service. Huge selection. Robert Hassan sales manager & Diana Peach salesperson very helpful.

Purchased a 2012 Nissan Murano from this dealer online, my compliments to Theo and Terry for their professionalism in getting the vehicle transported to my home with no issues. Great dealership and personal.

Very good Customer Service, staff were very polite and courteous. Got the job done.

tremens attention el señor wilfredo cordero ,super atento desde que hable con el por cell .astuto ,agradable ,eficiente y al tanto de cada detalle .muy positivo en todo .todo muy facil y rapido y claro .en general tremenda atencion el dealer.gracias señor wilfredo

Everything was fine, good service and timely. Courteous and professional.

I had a great experience at AutoNation Nissan of Pembroke Pines. The Salesman was very informative, the entire group was very helpful in getting me the best deal available. I could not have asked for a better experience.

Top of the line! Going on my 7th Nissan but first time at Pembroke Pines and Robert Hassan was amazing! Would definitely recommend and will be back in 3 years when my lease is up!! �

Had the most pleasant experience buying my new Murano. We dealt with the sales manager, Rob Hassan, who was professional, patient and non pressuring. It was no hassle buying and I will definitely buy my next car with him! Our salesman, Bob, was great too!

Great experience and great customer service! I always take my Nissan Note to Auto Nation Pembroke Pines because of their professional service.

The staff was very polite and accommodating and I never felt pressured. Love the vehicle and the general feel of the store. I look forward to a long & fruitful relationship. Loving my new Sentra!

I had some problems making my appointment, nobody picked up the phone, finally, they called me, but the advisor attention was good. The service was ok and they vacuumed my car!!!

Took my Nissan Pathfinder to Justin Lockwood for a minor repair. He was great. Very helpful and polite. All of the people at autonation are great! Got my car back to me fast and in less time then I thought it would take. They even vacuumed my car!

Best experience, so nice and helpful. Will be coming back to service my car

Bought a used car from autonation in Aug 2016 and needed a minor repair done last month. Both the sales and maintenance dept are excellent. The people are so nice and helpful. They all go above and beyond of what is expected. The best car sales place and maintenance dept I have ever had (and I have dealt with many).

Diana was great. We had a good time with her and Pembroke Nissan. We would suggest Diana to anyone looking for a new car and a great deal. Thanks Nissan / Diana

Very pleased with my salesman Roberto Riera Cristo was a pleasure to deal with and made my experience enjoyable

Ever since I been with AutoNation Nissan is been a pleasure doing business with them from the time I made my phone call to schedule my appointment to the time they finish with my car service Juan Maya is terrific amazing � he's the one � that helps me always Telly is an amazing person and his services is also top of the line thank you � everyone that helped me out always when I need you services !!!

Very professional, everyone is very helpful, Christopher Landrove was more than willing to help me with the service my car needed and explained everything in detail. Efficient, Informed, easy, fast experience, would definitely recommend this location

Just got car..same day still on lot, air compressor damage. .they taking care of it. . Hope to be happy once I get it back. .

Dishonest and rip customer off. Be careful before putting one step on the dealer. Do your homework. I contacted AutoNation Nissan because I’m shopping for a specific car. I used the chat on the website told them about leasing the car, what was the Residual value, money factor and best offer for a 2017 Pathfinder SL. Got an email from Frederick P. with a quote saying “AutoNation” price was $30,036. Which I thought it was a good deal. Then I got a call from Robert H he got more details of what I’m looking for. Asked him to send a final invoice with fees etc.. so, got the invoice first thing I notice was the “AutoNation” sales price went up to $31,406.18 including a $180 fee for wheel locks the dealer installed. When I asked, the response was that rebate lease was lower than retail. BS! I asked about the wheel locks. And he said that the dealer installed all of them in the car and there will be a $120 fee to remove it. BS! And $150 rip-off Also, they included all sales tax amount on the quote when in lease you pay taxes on monthly basic. Which he removed after I mentioned. Otherwise another rip-off. Also, when I do the match with the number provided there was like $60 dollar lower compared to them. So, something else was hiding that they didn’t mentioned. When I asked, the response was. I don’t know where you came out with those numbers. Bottom line this is our price…. Is actually called MATH. Plus, there is a lot of tool available you can use for this now day. End of the day. good thing I didn’t waste my time going to the dealer. And will be tacking my business someone else. First impression is what matter. Mine was horrible dishonest. Good thing about this country. There are plenty of dealers out there. also website is misleading/false when showing the price. is says AutoNation price. but do not says is for Purchasing rebate only.

Service is great overall from the moment we purchased and every time we go in to service our vehicle. Chris is outstanding! Highly recommend this dealership!

I recently had my car for service I want to thank Maria for been very knowledgeable and very help full. Service overall was excellent.

My oil was changed on a Thursday and bu Sunday I was already putting air in my tires and they never replaced the sticker telling me when I need my next oil change. I was charged but I really don't know if they actually did the oil change or the standard check up that usually comes with the oil change. They did fix my axis though.

My salesperson, Wilfredo, was very helpful and knowledgeable.

Great buying experience with Wilfredo! I love my new vehicle!

The entire team at AutoNation Nissan in Pembroke Pines was extremely professional, making my car-buying experience exceptionally pleasant. Cesar Obando took his time showing me around, at no point did I feel rushed into making any decisions. He was extremely patient, proficient and polite. Rob Hassan and Michael Chisholm worked with me to make sure I was getting the best deal they had to offer. I’m enormously thankful to these three men for going out of their way to make sure I felt confident about my purchase. Thank you Cesar, Michael and Rob!!!

As always, the service, care and interaction is ALWAYS EXCEPTIONAL!!! I Commend all of the Nissan Representatives, Employees and Staff at this Nissan Dealer and Service Center. This is why I'm a returning customer (I have purchased seven Nissan's from this location) and will continue to be a Nissan Life Member!!!! Theo, Bob Jones and Tilley are EXCEPTIONAL Professionals with customer Service. Thank You very much for a great service. Very Respectfully, Luis Crespo

I took my car in for service. Not only did my car receive great service, I did as well.

Awesome experience they were very fast and efficient

This is one of the fastest transactions I've had when purchasing a car. Mr. Earl Marks is a great representation of the Autonation name. I have already recommended my friends.

Great Leasing Experience. Rob and Diana made the process so simple, smooth and painless. None of the usual stress and waiting around for paperwork and processing. They were both GREAT!

I liked that they opened on time. I spoke to my rep as the doors were opened and he sat at his desk. He inspected my car and approx. 2h and 15m my car was ready. I liked that

Awesome ! Will buy next car here . Everyone at the dealership was very helpful and happy!

My son and I were extremely pleased with the service and experience we received from Mr. Grantley Simpson. Mr. Simpson went above and beyond to ensure that our expectations were meet.

Excellent job done on my leaf, professional people all around

My experience with Angel and other staffers were amazing. The process wnt a lot smoother than expected and most importantly i love my new ride.

Excellent experience with Rob Hassan and Earl. Love my new 2017 Maxima!

It was the best. Wilfredo Cordero the salesman, was awesome.

Great buying experience. Bob Jones is awesome and his follow up is thorough and precise.

Very professional people. Great buying experience. I got a very good deal on my 2016 Nissan Versa SV. Robert Barona and Frank Lemus were awesome!!! Everyone in my research lab at FIU bought their Nissan from Autonation Pembroke Pines! Highly recommended dealership.

Excellent service and we love our new Nissan Rogue. Roberto Riera is a excellent sales man. I truly recommend his services

So far, so GOOD. Sale person very knowledgeable on all the new gadgets, love my new Murano

I received great customer service from Jo Dash and everybody else that assist me They cared about my wants and my budget and did everything to help me Thanks to them for making everything quit and fast plus it didn't take all day They're the best and I will recommend friends and family

Christopher L was wonderful.. I give him a 10 always. It would be nice to receive coupons going forward for service. A little on the high side...

Visit was nice the representative Chris that helped me was very nice and informative. He explained everything my car needed and the cost. The only thing I did not like is that my tires was supposed to be rotated but they were not only air was put in them and I know this because one tire is bad and it's in the same place. Otherwise visit and service was good.

Christopher Landrove provides excellent customer service and completely understands the customer needs.

Very pleased very nice people good attitude very fast

My sister in law and I came here so she could get her first car, we were greeted by Diane Peach and she was very nice, helpful and funny. she had to leave so she asked her partner Wilfredo to help facilitate the deal. He was very good as well, no pressure. He kept saying he was going to take care of us, but we were very surprised when we took the delivery of the car. He was able to get us into a much better package. If your looking for a new car go see Wilfredo, trust me you won't be disappointed. Also the sales manager Rob Hassan was very helpful and friendly.

My sister in law and I came here so she could get her first car, we were greeted by Diane Peach and she was very nice, helpful and funny. she had to leave so she asked her partner Wilfredo to help facilitate the deal. He was very good as well, no pressure. He kept saying he was going to take care of us, but we were very surprised when we took the delivery of the car. He was able to get us into a much better package. If your looking for a new car go see Wilfredo, trust me you won't be disappointed. Also the sales manager Rob Hassan was very helpful and friendly.

Good service

Effortless the salesman was awesome Pedro Pena is a remarkable person he explain everything I need to know about buying my it wasn't just buying the car but the customer service that was provided by Pedro and team. 2 thumbs up ????

Just got my oil change at Nissan....worst experience!!! First of all when I went into the service area everyone was to busy to help me, when i finally got help the guy had no customer service at all.....i was not informed of the increase in the price for the oil change until i was checking out, so i paid $63 after using my $15 coupon!! I checked the review before going and it said they were friendly....LIE!!!!! I will NOT be going back there ever!!!!!!!!!

So, I buy this 2009 Xterra from this other "Auto Nation" during the test drive I'm driving down the road and I tap the gas pedal and release it while on the freeway. The whole vehicle � sways, I'm like weird dude with says, "what was that"? I said idk man but with you "we sale � % safe" vehicles here at Auto Nation speech I want it looked at. He said kwel and I completed the purchase. A month down the road and 2 visit later the other "Auto Nation" said idk what's wrong with it. Take it over to the Nissan Auto Nation. I make an appointment talk to Justin in the Service Department, tell him story and blah blah blah. He come out and tells me the WHOLE rear end (axel) is loose. Like so loose the the mechanic is pushing it around by hand. I'm like WT �?! Then comes the bs about that not being covered and I start talking breach of contract. Remember good old Auto Nations policy about selling � % safe vehicles �..... Anyhow Justin comes back and says the mechanic fixed it before dropping the keys off to Him. So Justin is like I have to figure out how to get my guys paid for the services and I'm like don't look here I'm all about this breach of contract right meow! Justin comes back like 5mins later says it's all good they'll fight with the other "Auto Nuckleheads" about payments. Not my issue. Props to Nissan Auto Nation for fixing my Xterra and to Justin!

Bought two new cars from Autonation Nissan Pembroke Pines and have enjoyed doing business with them each time. When I preschedule a service, they take me on time and service my car quickly. Took our daughter in to buy a used car last weekend that wasn't at their dealership at the time and they had it trailered in the same day! "Roger" Sandoval was and will always be my salesperson. Super friendly and will do everything possible to get you what you want and can afford. I don't go anywhere else simply because of their quality of service and commitment to customer service. Thanks again for a great experience and looking forward to buying a new truck in the near future. Mark Aple-Sunrise Florida

Thank you Jo Dash, You were awesome and we are enjoying our new car.

Christopher the best very good service with him .

Drop my car off waited for over an hour but the experience was awesome, will advise anyone one to go to auto nation, staff frendly and know their stuff.no worries for me. Thanks auto nation

Very professional!! Gary Levine in the service department is the "Best" ��

The General Manager David is such a sweetie pie, and a great dancer.

Our experience was terrific. I really like our car and Wilfredo was very helpful.

Very professional and experienced staff. I quickly received a quote online and did my research and realized it was the best deal in town. I'm very happy with my purchase.

Great service!!!! The customer service was very helpful. Justin did a great job!!!

Friendly and knowledgeable staff. I was a pleasure working with Wilfredo!

Very professional like always!!!!!!!!!!!!!!!!!!!!!!

Great customer service, Frederick helped me in a very professional way and I feel very pleased with the service, I recommend this dealer.

Very pleasant and professional, I was treated very well and my salesman was extremely helpfull

Dropped my car off to get fixed. Took 3 days for them to let me know it was the battery. Came to pick it up, found the car parked not in a parking spot. To no surprise some one had backed up into the car, and they tried deniying that it was their problem. The manager of the service department was rude. Sucky service sucky people.

Caress is a great employee always smiles and went above and beyond to take care of my car

It was great and fast. Their service hours work for me.

I recently bought a new 2016 Nissan Rogue SV from AutoNation Nissan Pembroke Pines. Having already done my research and test-driven several different crossovers, I had decided I wanted to purchase a Nissan Rogue SV with the premium package and almond interior. I called several Nissan dealerships in the South Florida area to inquire about availability and pricing. When I called AutoNation Nissan Pembroke Pines, I spoke with both Nicholas and Kenry; they both knew exactly what vehicles they had available (unlike representatives from most of the other dealerships I called) and were clearly knowledgeable about the Rogue and its various options/features. They also demonstrated patience and professionalism when answering my questions. Thankfully they had three vehicles that fit my criteria. We discussed and agreed upon a price on the phone and they said they would have the cars I wanted to see waiting out front when I arrived. My husband and I drove to the dealership and sure enough, Kenry and Nicholas were both waiting for us with the three cars ready. I inspected the cars and drove the blue one around the lot - I decided that was the one I wanted. From there, they simply drew up the paperwork and we were done! I had read horror stories about bait-and-switch and upsell tactics people encountered at other dealerships, and I'm pleased to report that couldn't be further from my experience at AutoNation Nissan Pembroke Pines. Kenry honored the price we had agreed upon, and he and Nicholas both provided excellent customer service throughout the entire (expedient) process. This is how car buying should be.

Miss Ada was fantastic! She took the initiative and helped me immediately explain the process and walked me back to my vehicle when it was completed

Wilfredo was very helpful. There was no pressure to buy a more expensive vehicle, add-on features, or anything like that. The particular vehicle I saw on the Internet has just been sold to another customer, and he quickly found another at the same cost which was identical in features. There was none of the hard-sell for extended warranties, etc. from Wilfredo, and the staff. Of course, some were offered, because some people actually like buying added options, but everything was polite, and the deal I wanted was concluded without conflict.

Best experience I have every had. From the moment you walked in to the moment you walk out nothing but great customer service and I felt like I was at home of how much they treated me like family. Definitely recommend this dealership to anyone. This one is wayyyy better than the Miami one.

Im really happy with my new car... Thanks for all your help.

I just leased a Nissan Rogue 2016. The SUV is great and the service i got from my salesman Frederick Pantin was excellent. He took the time to show me the differences between the vehicles and got me a great deal. I deffinetly recomend them

2016 Nissan Altima SR fantastic vehicle. Sales department super, specially Diana Peach.

The experience i had at autonation nissan was exceptional! Through the entire process, Mr. Wilfredo and Ms. Peach were exceptional! Ill be returning here for my next purchase! The price really was right, better than the other places i went to by leaps and bounds.

Loved my experience with my sales person Robert Barona. Quick, professional, efficient and he gave me a good deal.... Yes....

Our experience was great. Our salesman Terry Thompson was very understanding toour needs and worked with us to get a affordable price. I will go back to this dealership for my next vehicle.

Andrew made our car leasing experience a smooth transaction. He was attentive and understood our needs from the beginning so we were able to close the deal the same day. We would definitely recommend him and the dealership to our family and friends and when our lease is up, we will be going back to Andrew.

I was very fortunate to deal with Gregory Reynolds, who help me all the way and it was a huge help for me to get a good deal in my new car, thank you!!

Considering the computers were down and there was a lot of customers, I was out of there pretty quickly.

Ac working fine, hope compressor lasts a few years

It's just simple and smooth never any hassle always available walking in no problem

GREAT SERVICE, GREAT SERVICE ADVISOR AND GREAT LOCATION

The staff and service in this Nissan location are the great, especially Mr. Amaya; he makes sure my car is serviced right away and provides detail information with outcomes- also informs me with information in making sure I know how to take care of my car. Its hard to find a dealership that has a good reputation, trustworthy and reliable in routine maintenance and repairs. I've also recommended this location to friends. Thank you!

This is my 3rd nissan Altima and even though I didn't purchase my cars from this dealership I've always entrusted them to service my cars i love their professionalism and timeliness

Perfection the all store and the employees all them rally professional

Gracias Maria, nos brindaste un increible servicio , muy amable y paciente, definitivamente vamos a recomendarlos!

I had a very good time at Autonation Pembroke Pines. Job was done perfect, people nice and friendly.

It was wonderful everyone was very nice knowledgeable and patient.

Always great services anytime my Car is service at this LOCATION.

AutoNation Nissan of Pembroke Pines is Absolutely wonderful! Efrain Aguila is an Asset to this company

Service as described questions answered. Courteous staff

Highly recommend, very happy with the service Cris is a good salesman

Got most info online , went to this dealer and went smooth buying my car.

I arrived at AN Nissan earlier than scheduled, and for the first time came in contact with Robert Pena/Customer Care Consultant. From beginning to end Mr. Pena was professional, took note of what I wanted done, answered my questions clearly, and to put the icing on the cake, the car maintenance was done ahead of schedule!

I have been coming to this Nissan for years on all my purchases and service needs. I spoke to my advisor Chris L. over the phone about my concern with some lights flashing on my dash. I was expecting the repair to be costly but I scheduled my appointment and met with him promptly. We reviewed the service my vehicle needed an oil change, tire rotation, battery terminal check and brake check. Shortly after he called me over to give me an update on the lights on my dash, it was confirmed to be a brake issue. He notified me of the cost and I approved afterward, he informed me that the battery terminal wasn't just corroded on the surface but all the way to the fuse link. I can always rest assured that he will keep me informed with everything during my visits. I left with the service done on time at a reasonable price too! Along with the same friendly and professional demeanor that myself and family continue to receive here.

It was a pleasure to deal with car salesman Terry Thompson with purchasing my 2016 Nissan Sentra. There was no high pressure sale like I have dealt with the past with other dealerships. Thompson was very professional with answering questions regarding the vehicle.