When it comes to buying a new, certified pre-owned, or used vehicle, we at AutoNation Nissan Pembroke Pines want to help make your next decision process easier with the help of real reviews from real customers you can trust in Pembroke Pines and the surrounding area. Check out some of our recent reviews from sites like Cars.com, Facebook and more!

Recent Reviews from AutoNation Nissan Pembroke Pines

I recently relocated from NC and needed a new dealership to preform my oil changes and services. Everything started well, I was walked over to the customer service and got checked in to their system since this is the first time at this dealership. There wasn’t any offers for a first time customers, which is already a missed opportunity for them to score some points. Customer service 101. I ended up getting new wipers, an oil change, tire rotation and a fix on my front lip. After an hour of waiting I was told my car was ready, that’s where it seems that the technicians and the service team at the desks miss professionalism since the communication was off. I waited again 10min at the desk inside to finish up my ticket, this could of been done before walking over to me and telling me everything was set. Anyhow, I paid my outstanding balance and walked out. And then guess what my car was nowhere to be found, so I had to ask the guys on the floor where my car is at, they had to walk out and get my car which was already parked outside. When the car was handed over to me, I was surprised that they didn’t even wash down my car, again a first time customer which could turn into an other car buyer, it would have been an easy thing to just wash down the car but they left it to be an other missed opportunity. Before driving off, I checked if my front lip within the wheelhouse was attached again, of course it wasn’t instead they removed it all together without feeling the need to tell me. Before leaving I talked to the service manager, he just wanted to direct me to his customer service representative, if somebody is asking for a manager it is because he does not want to talk to the customer representative. Again customer service 101. I really was hoping to find a new dealership to get all my future services done, but all signed shows I have to keep locking elsewhere. If you can stay away from this dealership, do it!

Jannik Luethi Jun 24, 2019

Came to this business to get repair & PM work. They had an overall price for the work that was approximately 19 percent less than other Nissan shops in Dade/Broward. Too bad their Basic Customer Courteousy & service is also "discounted" (more like "discarded"). From the start, "Service Advisors" seem more anxious in getting a service ticket started and rushing you into getting your car into the garage, then assisting you with answering questions concerning what you want done, how much etc. Then other employees/representatives of the business walk by you without a greating, or even acknowledging your prescence. The service garage can't be observed as they work on your car (unless you go outside and stand by the garage door and peer in). Then you see what they don't want you seeing. ( Mechanics dancing or otherwise fooling around with music of questionable taste/morality, versus a conscientious detail oriented accomplishment of the work. Then at the conclusion of work... Service advisors trying to rush you out, not wanting to go over with, over your car pointing out what was done or answering questions about the work performed, etc. Then there is the Cashier. The Cashier with the attitude. If you are not ready when she is ready for you (we were ordering some accessories making additional purchases for our vehicle in the Parts Dept.) then you wait until she ready to serve you again. Oh, please don't bother or inconvenience her with questions, or try to read the service invoice. Just take the unsigned copy of the invoice she gives you. What? How dare you have the audacity to ask for a copy of the paper work you just signed at their request. Then, as if I wasn't satisfied with the lack of Customer Courteousy I was recieving at this point.... We made the error of asking the "Service Director" (Manager) to assist in getting that copy of the form. Just recieved more of the same poor attitude..... Of note though, there were a couple of gentlemen that were great. The gentleman at the accessory counter was great! He was patient & very helpful researching & answering all our question. The gentleman who cleaned the cars floor after the service was done was very courteous and helpful, also. I also wish to thank the General Manager. He provided us the upmost of Courteousy, and most importantly, respect, as he listened to our concerns about our expierence.

Jack Moorefeild Mar 30, 2019

I have been bringing my car here for service since Feb 2018. I asked for an oil change and to check the transmission due to a noise it was making. No issues with the oil change however they did not have time to check the transmission because they were backed up. No problem I said i would come back, which is not easy for me as I have 3 kids and work. I came back a few months later I made an appointment and requested they check the transmission plus take care of a recall for my Dodge Journey. They said they did not have the transmission tech here and so I said I would come back again! I made another appointment and came in for oil change, transmission check I told them I did not have time for the recall as I had to take my son to a college appointment and was dealing with my mother being transferred to Hospice That day I was told it would don’t worry it will be an 1hr wait at the most. I said ok and waited. An 1hr later I checked on progress and they had not even seen my car as of yet. I of course got upset, complained and asked for my car back with no service done. Today I return to get all this done made my appointment early. When I got here I was told 2-2 1/2 hr wait, I asked for a courtesy car which there was not one available. Shakira Ramos offered to call budget to rent a car for the day to which I accepted. She said she would call them, 3 hr later I requested on status as no one had bothered to give me one. I didn’t bring up the car rental as I had decided to stay. I asked for status and was told oil change and done but no one had checked the transmission. At this point I was upset and let Shakira know the awful customer service I have received and how she never ordered the rental, she first acted like she didn’t know what I speaking about, but apologized for not calling the car. She then came back and said the checked the noise at it was loose nut bolt and that they were finishing up the recall even though she had said it was done! This will be the last time I bring my car here.

Nersa Mantilla Martinez Dec 12, 2018

This was my second time here. The first time was for a factory recall on my 2014 Altima which went very well. I showed up with no appointment, I was taken car of right away, the wait wasn't too long, I was impressed. They even vacuumed my car before they gave it back. My service writer was Caress. He was really nice, kept me informed of everything. He even told me when they did the vehicle inspection that I needed front brakes and gave me a very reasonable price. I told him I will be back. I even left an excellent feedback when I received their survey. Yesterday started out pretty much the same way. Except I made and appointment online to have my front brakes serviced. Caress was there and saw me waiting for a service writer and called me to his office, did the paperwork, told me it would take about an hour and a half. I thanked him and went to the waiting area. Everything went off without a hitch. He came back told me my car was ready, took me to the cashier to pay, got my keys and left in my freshly vacuumed car. I'm staying at my aunt's house in North Miami Beach, so as I'm driving, the brakes didn't feel any different than before ,so after driving for about twenty minutes, I stopped off at a friend's in Miami Gardens. As I'm walking around my car I noticed that my rear brakes were resurfaced. This was disturbing because about a month or so earlier I went to PepBoys and had new rear rotors and brakes installed . So I drove back to the dealer, Caress is nowhere to be found. I talked to the service manager, who at first tried to put the blame on me. I got mad and said what kind of moron would resurface a brand new set of rotors without question? The service manager said that it would be taken care of. I waited almost 40 minutes before my car was taken, not once did Caress come to talk to me or even acknowledge my presence. I waited over 2 hours for my car, no one gave me any updates, when I finally saw my car pull up, I went outside to check it out. When I went back inside the service manager ask me is everything all right, I said yes and he said Caress will be with me shortly to check out. I sat in the waiting area for another 20 minutes before the service manager told me to go to the cashier. After some confusion I finally got checked out and got my keys. I did not receive an apology from the service manager or Caress for spending more than 8 hours of my life in the waiting area for a mistake that was theirs. Moreover, I didn't receive their feedback survey, I guess that they knew my response would be unfavourable.

Pierre Chrisphonte Apr 26, 2017

To: CustomerFeedback@autonation.com Sent: Friday, April 3, 2015 3:50:17 PM Subject: $1500 oil leak Hello, We purchased a pre-owned BMW 650i from Pembroke Pines Chevrolet on March 18, 2015 with 49900 miles. I paid the advertised price and drove the vehicle home to Ft Myers. I noticed on the way home that the steering wheel was off center so I made a appointment at my local BMW dealer to have an alignment done. What came next was quite shocking. The service adviser (Frank @ Ft Myers BMW) said that I have a severe oil leak from an alternator bracket and a leaking vacuum pump. The estimate was close to $3400 for the repairs. I declined the work and decided to get a second opinion from an independent shop that also specializes in BMW's. Till's Import Car Clinic not only confirmed that the leak is severe, but also noticed that the lower control arm bushings are 75% perished (explains why the alignment could not be done). At this point I reviewed my paperwork and remembered that with the purchase was a 60 day limited warranty that may cover these repairs. After getting I touch with United States Warranty Corp and having to fax my copy of the policy in to see if the repairs are covered I get a call from Frank the service adviser that an inspector would like to see the car. Great, it seems as though this will have a happy ending. Sort of. The claims adjuster at United States Warranty told me that he authorized the vacuum pump & the control arm bushings to be repaired but not the oil leak. Apparently, from the inspectors opinion, this leak has been ongoing for some time and should have been handled before the sale. Furthermore, it is also the opinion of the adjuster (Chuck @ ext 208) that the engine was cleaned to hide the leak. Now, I'm no mechanic, but when the underbody panel is completely soaked with oil it does lend some weight to the adjusters claim of a long standing leak. So at this point I'm pretty upset. Chuck, the claims adjuster was actually very empathetic towards this situation and recommended I call the Chevrolet store to see what they could do, because this is something that should have been addressed. I mean they put new front brakes on the car, how could a tech not see oil everywhere ? Well, today I called and asked to speak with the used car manager to see if I can get some help. In a word, NOTHING. I didn't get the managers name, but he's the one with a English/New Zealand accent. He repeated absolutely NOTHING can be done. Didn't care, told me he was going to 'look into it' but I know when I'm being lied to. So, here I am stuck with a $1500 repair. Obviously, if I knew the car needed this much in repairs I would have passed on buying. What really makes me upset is that these are safety issues. I drive my 5 year old daughter to school 4 days a week. The oil is pouring down the block into the alternator, the vacuum pump leaking affects the brakes, and the control arm bushings are critical steering components. How could a car in this condition pass a basic safety inspection in a company like AutoNation? Not sure why I'm even writing this, its probably a 50/50 anyone will even read it let alone help.

Elise McMahon Apr 4, 2015

I wish I never did business with these people. Everybody is so nice and curteous because they are trying to make the sale. After the sale is made you can count on some [non-permissible content removed]! I am on my 3rd day of having the car I purchased from this dealer, and I already had a problem since the 1st day. I informed them and they told me to basically come in and waste a hour of my time to do absolutely nothing and to give me my car in the same exact condition it was in. It makes me wonder if they even tried? I was given a 60 day warranty when I purchased the car. I asked them BEFORE I bought this loud scrapping car "If I find ANYTHING WRONG I can bring it back to get fixed. Their response: YES!!!! Sooooo I found something wrong and I bring it back and now all of a sudden it's not covered under the 60 day warranty. I feel like I was lied to about the warranty, I feel like these people will tell you anything to make some money. I will be pursuing this issue because it is a very easy and petty thing to fix and they just dont want to fix it. They should have said NO when asked would they fix ANYTHING I found in the 60 days because now they are not sticking by their word. I am stuck in this car that scrapes along the road everytime I press the breaks. I don't think it is fair, nor do I think it is ethical. I will definitely be speaking to their corporate office, BBB, and the States Attorney Office about this incident. This is why people are afraid of buying cars because of [non-permissible content removed] like them. Overall I had the worst car buying experience ever and I will have to pay for REAL MECHANICS to fix this annoying a** sound. Thanks for being [non-permissible content removed] throughout my whole ordeal. because you have not heard the last from me. I would never recommend them to anyone. Their business ethics are terrible, my car buying experience was terrible. Dont do business here. They are [non-permissible content removed], they dont stand by their word, and they will sell you anything as long as it gets you on the road. If you don't have a lot of money to come back and forth to get your car fixed keep looking else where. This car lot is [non-permissible content removed] !!!

furious8 Feb 13, 2015

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